I just moved in and had such an amazing experience, i had to write a review asap!…read more Before move: From the start Jenny has been great. She was really prompt and forthright when i contacted via craigslist about the room and would check in every few days (in a sweet and not annoying manner mind you) about my interest, how my moving process was going etc. She was transparent and genuine and i never felt like i was being misled or asking too many questions. She very much focused on my feeling safe and a right fit for the place and current roommates than trying to hustle me into a contract. As i would be moving site unseen from out of state, i really appreciated this. I've never had such a caring and hands-on landlord-tenant experience before this let alone before signing a contract and moving in! Moving in: this was a breeze AND since i was coming from out of state, Jenny offered to pick me up from the airport, take me to run errands all before signing my contract! When signing paperwork, she pro-rated my rent as i moved mid-month though i had said i would pay for the full month as a guarantee for my spot. She even fixed and lent me her new bike without my asking as she knew i wouldnt have any transportation moving here. Also there was a delay in my stuff being shipped and they lent me a sleeping bag and offered an air mattress. Also her daughter was sweet enough to offer showing me around Eugene and going to the store if i needed anything. All of this really shows you how much they care about their tenants and treat us all like family. If you have a problem, the expectation is to go to them and collectively find a solution. I can't wait to develop this relationship further! The place: it's even better than the pictures! Everything is brand new and in mint condition, house is well-maintained and they are closeby and on hand to come fix or lend you anything as needed. All of their properties are in a GREAT neighbourhood - this location is hard to beat. I really feel like I've moved into a community and warm environment - not just a place to store my things. I am incredibly happy with my decision and would give more stars if possible!

The property owners here really make you feel welcomed and at home! They are always willing to…read moreensure that whatever you need done for your home is done. Very friendly, very knowledgeable and highly known around the South Eugene area. Don't look anywhere else! (:

The people at Bell are very friendly, but that doesn't mean they have any idea what they're doing…read more I've been renting from Bell for a year now, and it has been little other than hassle after hassle. We had to change our mailing address twice because Bell didn't tell the post office that there were three apartments at this address instead of one; I had to visit the post office myself more than five times to get the issue sorted out. In the winter, a pipe above our bathroom broke, and despite multiple calls and reminders, it took Bell three weeks to actually fix the problem- and of course, the maintenance men never cleaned up the piles of moldy ceiling that they left scattered across the sink. When my roommate moved to Medford, I had to visit their office three times to sign documents; the third time, my property manager called me in, but left before I arrived - luckily, one of the secretaries was able to find the documents for me. Most recently, our ten-year-old washing machine broke, the maintenance man came to fix it, and proclaimed it all better - however, the broken parts had not been replaced, and the problem persisted for another five days before they could return and actually fix the problem. In addition, it seems impossible to get into direct contact with either a property manager or the maintenance department head- they all take voicemails and call you back at their leisure, making it very difficult to solve any sort of problem. Don't get me wrong - Bell isn't all bad. Their secretarial staff is pleasant, helpful and understanding. Indeed, all of their staff is cheerful. But if a problem happens, you can expect to not have it solved if you don't pester them about it. Seeing as how Bell has a stranglehold on the Campus-area rental scene, it may be difficult to avoid them, but if you have the opportunity, save yourself a headache and rent from someone else.

Reached out to Bell for help getting a Springfield neighbor's rental property (managed by Bell)…read moremowed and weeded as it's completely overgrown and the building seems to be falling apart. There are people actually living in the building, including an elderly woman struggling with health issues. The entire property is a major fire hazard! Bell has entirely dropped the ball on this one. I would well advise anyone considering renting a Bell property to reconsider. This company is a joke...

The agent I was assigned, Katrina, was very organized and helped explain everything in an easy to…read moreunderstand manner. Her tips and tricks were also very useful. I am glad she helped me.

I would not recommend a property management company, to property owners or potential renters, that…read morecannot do the most basic functions of its job which is to answer questions of potential renters. I would also not recommend a property management company that does not know the most basic information about the properties that it is renting. I emailed Emerald Property Management three times with no response. I emailed a fourth time and informed them that I was a disabled Afghanistan veteran. At which point I received a reply with the excuse that the point person for email inquiries had been on vacation. So again, if you are a property owner, you can be rest assured that your property will sit on the market while Emerald Property Management takes vacations and ignores questions from potential renters. If you are a renter or potential renter, you can be rest assured that Emerald Property Management cannot do the most basic functions of its job, which is to answer questions of potential renters so as to rent out the property they are managing. Sounds like there isn't much property management going on at Emerald Property Management: they don't know the most basic info about the properties they are renting, they do not update the properties when they raise prices, and they cannot respond to basic questions from potential renters because they are too busy taking vacations.

As a first time home buyer, I thought the buying process would be daunting. That is until we met…read moreCailen. She was attentive to my families specific needs and wants. Cailen always kept us in the loop and made sure to point out things that first time home buyers would not know what to observe. The homes we viewed were all within my price range and never tried to upsell us. Her honesty, motivation, availability, and attention to detail are what led us to close on our first home with her. Not to mention she was present for the closing appointment! She made sure everything went smoothly up until the day we had the keys in hand. My family and I developed an excellent relationship with her, and she maintains to keep in touch with us. I have recommended family, friends, and co-workers to her. If I plan to sell my home and buy again, I intend to return to her. Thank you Cailen for your hard work and helping us complete one of our life goals!

Wow! What a great company to work with! In 7 years Charlie Hansen has never failed us. We've gone…read morefrom an apartment to a good house to a great house with her expert guidance. Now we must move again, only because owners need to sell. We have no fear that Charlie will once again find the right, perfect place for us. R & R is caring, expeditious on repairs, have an online portal for payments, and I won't use anyone else!

I was an add /delete on a lease that had been month to month for something like 2 years. I was…read morenever told that. .. I was told they were working on a new computer system by Tamara Lowden who works for CC and was one of my housemates and that the current lease ended in August I never received a copy of the lease. When I asked about it I was told everything was OK. We were getting a new lease. Total lie!! It gets better. These are some of the stupidest people ive ever come across. Tamara is a bonafied criminal. Prison time and she does maintenance. ​e

I just wanted to take a moment to highlight Meahgan L for her excellent communication throughout my…read moremove-out process. She was always responsive, clear, and kind which made a stressful transition a lot easier especially when I was sick and with walk-through tours that worked with my schedule due to my teen being home. I really appreciated how she stayed on top of everything and kept me informed every step of the way. I also want to mention the front desk receptionist she was incredibly kind and helpful whenever I stopped by or called with questions. It's always nice to be greeted with warmth and patience, especially during a busy time. I'll be adding another review once Bell completes the final move-out inspection but I wanted to take a moment now to highlight the positive experience I've had with Meahgan L and the front office team. Thank you both for making a difference!

I highly recommend Oregon Empire Real Estate & Property Management I have rental units that are…read moreprofessionally managed through Oregon Empire here in beautiful Veneta Oregon and couldn't ask for a more professional organization. Stacy and her team has been a pleasure to work with and really does a fantastic job of managing my rentals plus they are always available for the client and never too busy to respond I truly couldn't ask for a better organization if you have any Real Estate needs please contact Oregon Empire in Veneta Oregon. One last note Stacy and her team are highly committed to the area and frequently host fund raisers for various civic events.

From the owner: The brightest minds of the real estate world and solution-driven attitude distinguish us in the…read morecompetitiveness on the market. Customer-centered services we offer are unparalleled and pair with astonishing performances. Led by knowledgeable and experienced agents, our team serves you with accuracy and refinement, providing the most suitable resolutions. We make sure our clients are satisfied from the beginning of house-hunting to the rest of their lives, living in the places we helped them find.

OK, we have lived in quite a few apartments over the years but this one is just too good to not…read morerecommend. First of all since our very first contact with Alyssa in the office, when we were looking for an apartment, the staff has absolutely amazed us. So helpful prompt and nice, never failed to get back to us quickly with answers and she was one of the reasons we chose to move in. Since then we have met Kiki and have been equally impressed with her (our dog loves her too) as she never fails to be kind, understanding and helpful. I have never lived somewhere with such great staff. And if that wasn't enough the maintenance team is the most prompt and couteous folks EVER Sometime responding to requests in a matter of minutes, seriously. What can I say, the apartments themselves are well maintained even though they could use some updating here and there but the wonderful neigborhood and the absolutely stellar people more than makes up for it. I am really going to miss this place when we leave.

I've lived at Forest Hills Apartments on two separate occasions, and after my second experience, I…read morewouldn't consider returning. Of the five stars available, one is for Cameron at the front desk and the other for Kiki, the Assistant Manager. Both were helpful, professional, and genuinely pleasant to work with. My experience with management wasn't nearly as positive. I broke my renewed lease and understood I'd have to pay a fee. I gave two weeks' notice rather than 30 days' because my new apartment could only be held for two weeks. I asked Forest Hills to work with me on the lease-break fee. They refused and they were contractually entitled to do so, but there's a difference between enforcing a contract and being willing to work with a resident when circumstances change. My old unit then sat vacant for two weeks. I was also charged nearly $100 for outdoor/common-area utilities through 15 August despite moving out at the end of July. Altogether, leaving cost me over $3,500. Apart from the above, Forest Hills apartments are significantly overpriced for what they offer. Appliances, cabinetry, fixtures, and finishes are outdated. Carpets are worn, and bathroom grout shows cracks and stains. Buildings are ridiculously close together, parking spaces are so narrow you can't open your car door all the way, residents smoke on their balconies despite property rules, and dog waste is noticeable across the property. I met one of my neighbors when he was washing his truck by asking him to hose dog poop off my shoe. Transients dumpster-diving is common regardless of the time of day. Noise is an enormous issue. If you're considering a first- or second-floor apartment and value audible privacy, you're in for some unpleasant surprises. I could hear my upstairs neighbor use his toilet. Not just flush it - use it. For the amount of money you'll spend to live at Forest Hills - and to leave if you break your lease - it is absolutely not worth it.

I'd never contracted with a property management company when I reached out to Trio. I just needed…read moresomeone to take over my parents' rentals, and fast. A family friend referred me to Trio, based on familiarity with Trio's owner, Jason, via the Lane County Rental Owners Association. The LCROA has some useful advice for owner-members considering property managers, and some cautionary tales. I figured, "Its just a one-year contract. I can always change in the future," though I really wanted a management partner for the long term. I'm pleased to say that Trio has proven itself a long-term partner. After 18 months, I can safely say that they are a great group. Their monthly accounting is clear and comprehensive. Their communication about tenants and repairs is prompt and detailed without being overwhelming. If I had to name a complaint, because nothing is perfect, I'd say that they seem to be experiencing normal growing pains of a successful small business. To add staff they have to take on new properties first, which can be a tricky balance. I'm fine with that, given the amount of headache they're absorbing on my behalf. Go with Trio. PS - Trio deserves an extra star for handling one of my parents, the properties' prior manager, with grace. The parent has become quite confused lately, sometimes forgetting past conversations and understandings. Trio has always looped me in when this happens, and never lost patience, even though they are very busy people. I chalk that up to Jason's prior careers, and share it as proof of genuinely caring. What more could you ask for in a property manager?

Openly lie to tenants about the contents of their lease in order to collect fees not agreed uponread more

Great administration staff and property maintenance are always available and ready to help…read more Thankful for this home.

They are very slow to respond to any request for repair. Doorbell was never fixed even though a…read morerequest was submitted multiple times. Screen was broken upon move in and fell apart when taken out to put an air conditioner in the window. My Mom was charged for that. She paid to have 2 cleaners come in to clean for her when she moved out. They were there for 2.5 hours and cleaned everything but she was still charged for 9 hours of cleaning?? Keep in mind, this is a 450 square foot apartment! I am not sure what they did for 9 hours but it was not clean after we already had 2 cleaners in there for 2.5 hours. She is 87 years old and could not safely get up to change a light bulb that had burned out but she did leave a new light bulb for them so they could change it. She was charged for that. One of the plastic screws on the cheap toilet seat they had on the toilet broke. She was charged for a new toilet seat. She requested a screen door for her front and only door. She was denied. This was requested multiple times. All of the other tenants had them but they would never put one on for her. Before she was given the air conditioner, her little apartment was stifling! That in itself is a safety hazard. Do not rent from these people if you expect to have your property actually managed or if you expect to see your deposit when you move out. You can kiss that goodbye the day you sign. In response to your unsolicited advice... Not that it's any of your business, I am physically unable to do for Mom what you said in your response. Not only are you offensive but downright rude. What i can do for mom is look out for being taken advantage of by people such as yourself. You should have already been sent the invoice from the cleaners that were hired. Since it was clear that you don't believe they were hired... I am getting details of what they did. Whatever was on one place on the wall, she had no idea what it was or where it came from. It was a place overall about 4 feet square that had drips. This does not take 9 hours and 315 dollars to clean. You said the doorbell could not be repaired. Ok. Replace it. Why would it be up to a tenant to replace a doorbell? She moved in, found the doorbell not operational, reported it and nothing. If you rent a place with a doorbell, you would expect it to work. You would not expect to have to replace it yourself if you wanted the use of it. That is ridiculous. There was a new lightbulb that was left there specifically to replace the one that was burned out. She was charged to replace it. How many people and how much time does it take to screw in a lightbulb? Lol. You might actually take a good look at many of the reviews about this company and learn from them instead of getting defensive and rude. Clearly, there are major issues and repetitive complaints about the same types of problems. Many are about your attitude and customer service skills. You do say something that is very true. There are laws that mut be followed by both the lessor and the lessee.

We provided a copy of our Renters Insurance the day we picked up the keys to the apartment. They…read morethanked us but apparently still notified a vendor they use to "force place" their own Renter's insurance. We have been fighting to get 1.5 months worth refunded because their vendor says they will only refund since the time WE notified them and uploaded to prove we had our own insurance. It is not a large sum of money (less than $25) but it was their error and PTLA - Westwood apartments is refusing to refund the money. Bureaucratic red tape... maybe even fraud. At this point they have spent more money responding "no" to us than they would have if they simply corrected THEIR mistake.

Update: I removed review comments related to when The PEARL in Eugene, Oregon was run by ELEMENT…read moreCOMMUNITIES 9/21 to 11/22. PTLA has made me whole and paid me for the money they took from my checking account 11/25/22 after they took over management (11/4/22). They installed a new refrigerator, and the door opens to the living room and not the kitchen. Which is ridiculous.