I just moved in and had such an amazing experience, i had to write a review asap!…read more Before move: From the start Jenny has been great. She was really prompt and forthright when i contacted via craigslist about the room and would check in every few days (in a sweet and not annoying manner mind you) about my interest, how my moving process was going etc. She was transparent and genuine and i never felt like i was being misled or asking too many questions. She very much focused on my feeling safe and a right fit for the place and current roommates than trying to hustle me into a contract. As i would be moving site unseen from out of state, i really appreciated this. I've never had such a caring and hands-on landlord-tenant experience before this let alone before signing a contract and moving in! Moving in: this was a breeze AND since i was coming from out of state, Jenny offered to pick me up from the airport, take me to run errands all before signing my contract! When signing paperwork, she pro-rated my rent as i moved mid-month though i had said i would pay for the full month as a guarantee for my spot. She even fixed and lent me her new bike without my asking as she knew i wouldnt have any transportation moving here. Also there was a delay in my stuff being shipped and they lent me a sleeping bag and offered an air mattress. Also her daughter was sweet enough to offer showing me around Eugene and going to the store if i needed anything. All of this really shows you how much they care about their tenants and treat us all like family. If you have a problem, the expectation is to go to them and collectively find a solution. I can't wait to develop this relationship further! The place: it's even better than the pictures! Everything is brand new and in mint condition, house is well-maintained and they are closeby and on hand to come fix or lend you anything as needed. All of their properties are in a GREAT neighbourhood - this location is hard to beat. I really feel like I've moved into a community and warm environment - not just a place to store my things. I am incredibly happy with my decision and would give more stars if possible!

The property owners here really make you feel welcomed and at home! They are always willing to…read moreensure that whatever you need done for your home is done. Very friendly, very knowledgeable and highly known around the South Eugene area. Don't look anywhere else! (:

Jordan, the accounting assistant, who answers the phones is a fantastic and helpful person. He is…read morevery professional and easy to work with. Christa, who showed me the rental is a wonderful person. She is very honest and answered all my questions. I wish everyone who I dealt with was as good as her!

take pictures of everything! When you move in they know the state of the home and previous damages…read moreand not even repair them. then charge you for these things and not fix it for the next renters and charge them as well. They are slumlords taking advantage of people. Makes me absolutely sick.

The agent I was assigned, Katrina, was very organized and helped explain everything in an easy to…read moreunderstand manner. Her tips and tricks were also very useful. I am glad she helped me.

I will never rent from Emerald PM again after living in an apartment they managed for 4+ years…read more Though there are certainly some kind and helpful folks there, the company overall is bad to rent through. We had many issues with them. TLDR: Emerald allowed the building to be unsafe, dirty, and largely unmaintained, and communicated poorly with tenants. BREAK-INS: During the last year I lived there, homeless people were breaking in every day to loiter and sleep in the common areas as well as store belongings. They also did so outside the building, where they would burn campfires very close to the structure itself. This went on for months and was never addressed by management until shortly before we moved, where they promised to hire on-site security -- a promise that clearly has still not been fulfilled as I pass the building regularly, and still see encampments every time. RECURRENT FLOODING NOT FIXED: Our upstairs neighbor's pipes flooded dirty water into our apartment at least 4 (!!) times while we lived there. We were told the first time it happened that it had been happening off and on for years. This issue was never looked into or resolved beyond plumbers fixing the immediate leak. The amount of structural damage and mold that has to have been caused by this is unpleasant to think about. SKETCHY TENANTS: They did nothing about tenants engaged in dangerous illegal activity. The first year we lived there, we had drug-using neighbors who purposely left security doors open, brought in dangerous people seeking money from them, and went on to steal multiple packages and even a decoration off my front door. Later we had a man who was clearly dealing drugs, letting in sketchy people, and there were multiple times we had to call CAHOOTS due to unwell drug users in or in front of the building. BROKEN DOORS: The keyed front door and passcode-locked doors, which presumably were often allowed to sit broken for long periods. MAINTENANCE REQUESTS IGNORED: Our move-in list of requested maintenance was ignored. Almost all maintenance requests were ignored for the last half of our tenancy -- they would often be set to "technician assigned" and we would never hear back from anyone. Particularly egregious when it came to the building's roach problem. MISC COMPLAINTS: - After I informed the property manager a neighbor had been stealing from us, he told me I should just feel lucky I don't live in Portland. Absolutely insane customer service. - Common areas and parking lot were not cleaned or maintained once after our first year. Always dirty. I was embrassed to have anyone over. - No on-site manager or any kind of check-ins with management on-site, ever, except to show off when selling the building. - Rent was priced outrageously for where it was and how unsecured and poorly maintained it was.

Wow! What a great company to work with! In 7 years Charlie Hansen has never failed us. We've gone…read morefrom an apartment to a good house to a great house with her expert guidance. Now we must move again, only because owners need to sell. We have no fear that Charlie will once again find the right, perfect place for us. R & R is caring, expeditious on repairs, have an online portal for payments, and I won't use anyone else!

R & R properties has been such a pleasure to rent from. Their property manager Charlie and her…read moreassistant Ricky are so very friendly, completely professional, and so prompt and attentive if there is a problem at my home. This company is in a class of their own! Absolute best experience I have EVER had a a renter!! Highly recommended!!!

I was an add /delete on a lease that had been month to month for something like 2 years. I was…read morenever told that. .. I was told they were working on a new computer system by Tamara Lowden who works for CC and was one of my housemates and that the current lease ended in August I never received a copy of the lease. When I asked about it I was told everything was OK. We were getting a new lease. Total lie!! It gets better. These are some of the stupidest people ive ever come across. Tamara is a bonafied criminal. Prison time and she does maintenance. ​e

I just wanted to take a moment to highlight Meahgan L for her excellent communication throughout my…read moremove-out process. She was always responsive, clear, and kind which made a stressful transition a lot easier especially when I was sick and with walk-through tours that worked with my schedule due to my teen being home. I really appreciated how she stayed on top of everything and kept me informed every step of the way. I also want to mention the front desk receptionist she was incredibly kind and helpful whenever I stopped by or called with questions. It's always nice to be greeted with warmth and patience, especially during a busy time. I'll be adding another review once Bell completes the final move-out inspection but I wanted to take a moment now to highlight the positive experience I've had with Meahgan L and the front office team. Thank you both for making a difference!

I highly recommend Oregon Empire Real Estate & Property Management I have rental units that are…read moreprofessionally managed through Oregon Empire here in beautiful Veneta Oregon and couldn't ask for a more professional organization. Stacy and her team has been a pleasure to work with and really does a fantastic job of managing my rentals plus they are always available for the client and never too busy to respond I truly couldn't ask for a better organization if you have any Real Estate needs please contact Oregon Empire in Veneta Oregon. One last note Stacy and her team are highly committed to the area and frequently host fund raisers for various civic events.

From the owner: The brightest minds of the real estate world and solution-driven attitude distinguish us in the…read morecompetitiveness on the market. Customer-centered services we offer are unparalleled and pair with astonishing performances. Led by knowledgeable and experienced agents, our team serves you with accuracy and refinement, providing the most suitable resolutions. We make sure our clients are satisfied from the beginning of house-hunting to the rest of their lives, living in the places we helped them find.

Am a big fan use to live here until I moved out of Eugene but is the best place I have been for my…read moremoneys worth and quality would recommend wish parking was a little bigger other than that best place so far

OK, we have lived in quite a few apartments over the years but this one is just too good to not…read morerecommend. First of all since our very first contact with Alyssa in the office, when we were looking for an apartment, the staff has absolutely amazed us. So helpful prompt and nice, never failed to get back to us quickly with answers and she was one of the reasons we chose to move in. Since then we have met Kiki and have been equally impressed with her (our dog loves her too) as she never fails to be kind, understanding and helpful. I have never lived somewhere with such great staff. And if that wasn't enough the maintenance team is the most prompt and couteous folks EVER Sometime responding to requests in a matter of minutes, seriously. What can I say, the apartments themselves are well maintained even though they could use some updating here and there but the wonderful neigborhood and the absolutely stellar people more than makes up for it. I am really going to miss this place when we leave.

I'd never contracted with a property management company when I reached out to Trio. I just needed…read moresomeone to take over my parents' rentals, and fast. A family friend referred me to Trio, based on familiarity with Trio's owner, Jason, via the Lane County Rental Owners Association. The LCROA has some useful advice for owner-members considering property managers, and some cautionary tales. I figured, "Its just a one-year contract. I can always change in the future," though I really wanted a management partner for the long term. I'm pleased to say that Trio has proven itself a long-term partner. After 18 months, I can safely say that they are a great group. Their monthly accounting is clear and comprehensive. Their communication about tenants and repairs is prompt and detailed without being overwhelming. If I had to name a complaint, because nothing is perfect, I'd say that they seem to be experiencing normal growing pains of a successful small business. To add staff they have to take on new properties first, which can be a tricky balance. I'm fine with that, given the amount of headache they're absorbing on my behalf. Go with Trio. PS - Trio deserves an extra star for handling one of my parents, the properties' prior manager, with grace. The parent has become quite confused lately, sometimes forgetting past conversations and understandings. Trio has always looped me in when this happens, and never lost patience, even though they are very busy people. I chalk that up to Jason's prior careers, and share it as proof of genuinely caring. What more could you ask for in a property manager?

Openly lie to tenants about the contents of their lease in order to collect fees not agreed uponread more

They are very slow to respond to any request for repair. Doorbell was never fixed even though a…read morerequest was submitted multiple times. Screen was broken upon move in and fell apart when taken out to put an air conditioner in the window. My Mom was charged for that. She paid to have 2 cleaners come in to clean for her when she moved out. They were there for 2.5 hours and cleaned everything but she was still charged for 9 hours of cleaning?? Keep in mind, this is a 450 square foot apartment! I am not sure what they did for 9 hours but it was not clean after we already had 2 cleaners in there for 2.5 hours. She is 87 years old and could not safely get up to change a light bulb that had burned out but she did leave a new light bulb for them so they could change it. She was charged for that. One of the plastic screws on the cheap toilet seat they had on the toilet broke. She was charged for a new toilet seat. She requested a screen door for her front and only door. She was denied. This was requested multiple times. All of the other tenants had them but they would never put one on for her. Before she was given the air conditioner, her little apartment was stifling! That in itself is a safety hazard. Do not rent from these people if you expect to have your property actually managed or if you expect to see your deposit when you move out. You can kiss that goodbye the day you sign. In response to your unsolicited advice... Not that it's any of your business, I am physically unable to do for Mom what you said in your response. Not only are you offensive but downright rude. What i can do for mom is look out for being taken advantage of by people such as yourself. You should have already been sent the invoice from the cleaners that were hired. Since it was clear that you don't believe they were hired... I am getting details of what they did. Whatever was on one place on the wall, she had no idea what it was or where it came from. It was a place overall about 4 feet square that had drips. This does not take 9 hours and 315 dollars to clean. You said the doorbell could not be repaired. Ok. Replace it. Why would it be up to a tenant to replace a doorbell? She moved in, found the doorbell not operational, reported it and nothing. If you rent a place with a doorbell, you would expect it to work. You would not expect to have to replace it yourself if you wanted the use of it. That is ridiculous. There was a new lightbulb that was left there specifically to replace the one that was burned out. She was charged to replace it. How many people and how much time does it take to screw in a lightbulb? Lol. You might actually take a good look at many of the reviews about this company and learn from them instead of getting defensive and rude. Clearly, there are major issues and repetitive complaints about the same types of problems. Many are about your attitude and customer service skills. You do say something that is very true. There are laws that mut be followed by both the lessor and the lessee.

DO NOT RENT FROM PREMIER PROPERTY MANAGEMENT. Shelly (the senior property manager) is rude,…read moredismissive, and defensive--every single neighbor I spoke to had the same experience with her. They do not take care of tenants and are never in the wrong. The property on Kelly Blvd may look nice, but it's an old building with recurring mold, weak floors from past water damage, and structural issues covered up with cosmetic fixes. After living there for over three years and leaving the unit in good condition, I've never gotten so little money back from a security deposit. I know they'll respond to this with a long explanation about how they did nothing wrong and it's all our fault--but look at their reviews. There's a reason they have so many bad ones. Listen to all the past tenants. Why do you think we are ALL saying the same thing?

We provided a copy of our Renters Insurance the day we picked up the keys to the apartment. They…read morethanked us but apparently still notified a vendor they use to "force place" their own Renter's insurance. We have been fighting to get 1.5 months worth refunded because their vendor says they will only refund since the time WE notified them and uploaded to prove we had our own insurance. It is not a large sum of money (less than $25) but it was their error and PTLA - Westwood apartments is refusing to refund the money. Bureaucratic red tape... maybe even fraud. At this point they have spent more money responding "no" to us than they would have if they simply corrected THEIR mistake.

Back before PTLA bought the building the Hutton was a well oiled machine - maintanence was always…read morecompleted the day after requesting, property management was on top of the rest, and rent was a reasonable price for the area. As these things tend to go, PTLA came in and jacked up the price while making service much worse. My car has been broken into 5 times (even though I leave nothing in it) and my bike was stolen out of a locked bike room, luckily PTLA removed all the cameras so we will never know who did this. It isn't hard to imagine though, a homeless person camped in the basement parking lot for months without them noticing. I woke up yesterday to see a homeless person sleeping on the steps outside the apartment, so not much has changed. For $200 more in rent you can have all these perks plus a fresh coat of pain to the building exterior. They made sure to cover up our windows while doing so, leaving no ventilation and putting us in sweltering heat last summer. The interior of the apartment, meanwhile, has been exactly the same. If PTLA wanted to improve I would recommend doing anything to hire back Traci, as she actually cared about residents and was very thorough in building upkeep. Prospective tenants - while most property management in Eugene is terrible I would still recommend looking elsewhere, PTLA is not worth it.