11/25/13-- 200 S 3rd St Renton, WA.
My experience at this Safeway was horrible. I planned to purchase 23 bottles of the 7upTen 2 litters to donate to the food banks. While standing in line for checkout, the cashier Maryori stared me down because she saw that I had coupons in my hands, a lot of them. When I reached my time of checkout, Maryori had a bad attitude about having to scan my manufacturer coupons. I had 23 coupons to discount 23 of the 2 litters that I planned on purchasing. Maryori stopped on the 19th coupon because her machine would not allow her to input anymore coupons. I asked her what was wrong, and she handed back the rest of my coupons and said "That's all the coupons that my system can ring up, and that is all I can and am going to do." I asked her why it would not allow her to when it CLEARLY reads, "limit one coupon per item purchase(d)." I said, that is exactly what I am doing I am purchasing 23 bottles of soda and using 23 manufacturer coupons. Maryori then rolls her eyes to the back of her head and says, "Your actually only allowed to use one coupon per item per purchase." Her way of telling me I should have had to stand in line 23 times in order to get my desired savings. and that she was doing me a favor. I told her she was wrong, and that I would like her to show me the store coupon policy and facts on how she would even believe that she was right. She calls her manager over the intercom and as her manager arrives to the front counter, Maryori says right away to her manager, "I can't put in anymore coupons, its only one coupon per item per purchased, tell her the policy." (Yet, she rang up 19 bottles with 19 coupons.) This Cleary states that Maryori has no idea what the company coupon policy is before she even talked about rules. Maryori should not be allowed to speak upon ANY policy or even at that, a coupon policy. (By this time, Maryori does no longer want to say a single word to me) Her manager agreed with her for some odd reason, but had no valid reason or proof to prove that my coupon was not valid. Okay, I am not going to hold up a line to get my point across since I was speaking to two people, one that is supposed to be a cashier, and the other that's supposedly has the title of a manager yet has same knowledge as a cashier. I felt like I was just dealing with two cashiers and no manager! They both have no knowledge whatsoever about their own coupon policy or even know how to read a coupon. I told the Maryori to take off three of the bottles so that I can use the rest of my coupons at some other time. After Maryori had called the manager to the front, I had no other word from her. I told her that she was rude, and she puts on a mean tone, and says, "I am not rude! I just told my manager THANK YOU!" I told her that I don't care about her conversation that she was having with her manager from across my head and that her focus should be on the customer, that's ME! I should not have been treated like a nobody. Maryori continues to tell me that she isn't rude and that she didn't say anything to me. Well, DUH! That's why you're rude! You're going to ignore your customer? She didn't have to say anything; I could read every form of irritation on her face. I told her I was done, I start to walk away, and as I do, she continues and tells me to "have a good day" in a very sarcastic tone, I think by this time, my blood was boiling and I have never been more disgusted from a horrible customer service experience to the point where I turned back and said "shut up already." While she helps the next customer, she still is hollering out "WOW, Yeah ok!" What do you mean "WOW?" are you shocked how rude you were the entire transaction to the point where the customer can't take anymore and has to tell you to shut up already!? That was enough for me. I worked for Safeway 7 years ago, I was a cashier too, and I NEVER would mistreat anyone that way for anything because when I first took the job I knew I was in charge of customer's happiness and ensuring that they would be coming back again! I guess it's not like that now days. Why should I be mistreated just because I use many VALID coupons per checkout? I coupon for a good cause, helping the ones in need at a low price and coupons and discounts help me do that. What is the big fuss?? The store doesn't lose out on money from coupons that customers use. It's the same as cash. Your company is losing more customer and money because of the lack of respect from an employee to a customer. Maryori needs to be fired!, Everything she did right there, would result in losing my business as well as anyone who reads this. I will be sending this to BBB and I will let everyone know of this experience!!!! read more