I bought a grass-fed skirt steak, and as soon as I opened the package, there was a terrible odor of rotten meat. It was so bad that I had to open both the front and back doors to air out the house. I called the store to report the issue, advise them to remove the remaining product from the cooler. The lady i spoke to thought it was funny and offered me in-store credit. When I asked if they wanted me to return the meat, she advised against it, saying definitely not. I cleaned out the packaging, but the smell persisted. I ended up bringing it back to the store the following morning.
I explained the situation to the cashier, and the store manager came over. I repeated my explanation and suggested that they might consider removing the rest of the product from the shelves. It seemed like she was not particularly concerned and asked me what she was supposed to do. I mentioned that the previous night, the store had offered me in-store credit. She asked where the meat was and I explained that I had been advised not to bring it back, she was annoyed and rolled her eyes, and walked away. These stores cater to a consumer with different expectations around freshness and quality. I know they purchase products that are on their way out (due to expire) and pass along the discounts they negotiate but situations like this happen far too often. From now on I will drive the additional 3 minutes to QFC. I think they are probably fine for beverages, chips, cleaning supplies, pet food, but be sure to check the expiration dates. I didn't check when I purchased the skirt steak, but after the situation, i saw that it expired 9/25/25. I bought it on the 18th, so 7 days before expiration. read more