This store has the rudest customer service/self-checkout person I have ever seen! MULTIPLE times I have shopped there and heard her (don't know her name) yelling at customers, swearing, complaining and just generally acting deranged.
You can hear this woman swearing and complaining long before you approach the checkstand. One day I heard her shout "I can't believe how expensive this f****** magazine is! You can just Google this s*** for free", before slamming the magazine down.
Another time she announced very loudly that she thought a customer's bill was counterfeit (it wasn't). Isn't that type of thing that touched off the chain of events that resulted in the death of George Floyd? If she actually believed a customer was presenting a phony bill I am certain that there are approved procedures in place to deal with the situation. Who can she possibly think she is to focus that kind of spotlight on an innocent customer?
She seems to be especially fond of yelling abuse at African immigrants. I have witnessed this multiple times. Perhaps she yells at everyone, but I find it very disturbing that I have repeatedly observed her yelling at members of a particular ethnic group. The last time she yelled at an African man because he tried to catch her attention by saying "hey". Not the most polite, I agree, but she yelled at him very loudly and aggressively that "you only say 'excuse me' to her, not 'hey'". I witnessed a similar encounter between her and an African woman recently where she berated the woman for some mistake that she made until the woman became angry and started defending herself against the attack. Not sure who was right or wrong in this case, but since when does a customer service employee shout at and berate a customer? If a customer is legitimately causing a serious disturbance you call management and/or security, not scream at them and let them know how stupid they are!
For those wondering how I knew the customers were African, the manner of dress and the accent made it very clear. There is a large African population in this area.
I have written the store on the website about the most recent observation of this behavior (2 weeks ago, and again a few days ago) but they have chosen not to acknowledge my comments in any way. I must conclude that they condone this behavior, as this has been going on for at least the last two years. Surely I am not the only one to notice and complain.
My advice would be to avoid this store if rudeness and racism offend you. read more