Jay is the best. The young people at the pharmacy are really great human beings. Despite the long…read morelines and being understaffed, they handle it with grace and remain so patient and friendly. The discounts here are worth it and I tend to get some stuff here over other big stores like Walmart and Target. There seem to be lots of comments about the bathroom? I'm sure it could be up-kept a little, but as customers, we need to try to treat establishments with respect. It's not the employees fault that customers ruin the amenities provided to them. To note, I would like to emphasize that I have had pretty unpleasant experiences with the pharmacist. But the pharmacy techs are truly, truly wonderful. Thanks Alberto and the rest of the staff. You guys make picking up my prescription so pleasant time after time. You're the only reason I keep coming back to this pharmacy.

I have been extremely patient with this CVS pharmacy, but at this point I feel other people need to…read moreknow about my experience. My first serious issue happened when I tried to return needles that were not properly sealed. The pharmacist in charge became so confrontational that she talked about calling the police. I chose not to complain because I thought maybe she was simply having a bad day. Unfortunately, the problems continued. My prescriptions were sent to this pharmacy and approved through Medi-Cal, yet I was told I would have to pay completely out of pocket. I had to call Medi-Cal myself. Medi-Cal then contacted the pharmacy and confirmed that the medication was covered. With my most recent prescription, I was told for days that the medication was out of stock. Then I was suddenly told that my doctor had submitted the wrong code. I contacted Medi-Cal again, and they told me the prescription information was correct and the medication was covered. At another pickup, staff spent approximately 30 minutes trying to find my medication. Eventually, it became clear that the pharmacist had not yet filled it. This is not a minor inconvenience for me. My A1C is currently 13.8, and only days ago there was a serious discussion about the possibility of losing my foot. Getting my prescribed medication on time matters enormously right now. After days of calls and delays, and after Medi-Cal again had to communicate with the pharmacy about coverage, I finally received only a partial fill of my medication. I understand that medications can be out of stock, insurance systems can be complicated, and pharmacies are busy. I have tried to be patient. But being repeatedly given conflicting explanations, being told there were problems with my doctor or insurance when Medi-Cal was telling me otherwise, and having difficulty simply obtaining medication that had already been prescribed and covered is deeply concerning. When someone is dealing with a serious medical situation, delays and misinformation around medication can have real consequences. I sincerely hope CVS management looks into what happened at this location. I am sharing my experience because patients deserve clear communication, accuracy, and appropriate urgency when their health is on the line.

I don't know why there's such a low score. The pharmacy is far better than CVS. They are very kind…read moreand helpful when you need help. The store is so much cleaner than CVS in our town. I used to love going into CVS when it was in the Redwood Plaza, but the new one is always filthy and disgusting. I much prefer Rite Aid. They have what I need here in terms of sundries and pharmacy needs. Big bonus if you are a visitor; postcards are only $.25 lol

I'll be honest I came in because I needed to pee!! Store has a restroom you can use and it was…read moreclean. I ended up buying a bunch of snacks on the way out. Smallish location but it has a convenient and well-sized parking lot and the store is clean and well stocked. Decent selection of holiday items, snacks, small groceries and candy. All the things I look for in a Rite Aid. Employee at the counter was friendly and polite.

Customer service is fantastic and prices are always within reason The pharmacy has my…read moreprescriptions ready on time. All the employees are very nice and they go out of their way to make sure my questions and needs are met

This location is consistently filthy and disappointing…read more Parking lot is always full. The pharmacy always has a line both inside and drive through. The staff seem bored, are unfriendly, and aren't uninterested in helping their customers. What finally prompted me to write this review was the restroom. It was absolutely disgusting: no toilet paper, urine on the floor, feces on the toilet, and even feces in the trash can. It was one of the dirtiest public restrooms I've encountered. The rest of the property isn't much better. The parking lot is always covered in trash, and the store itself is dirty and poorly maintained. The entrance is often blocked by people camped outside with large amounts of belongings, making it difficult to get in and out of the store. During my most recent visit, there was loud music playing while people were asking customers for money. I just wanted to pick up my prescription and leave. Overall, this store needs serious attention to cleanliness, maintenance, and customer service. It's GROSS!

If I could give 0 stars I would. I have been coming here to…read morethe Forestville Pharmacy my whole life. I always remembered it to be a friendly, family oriented place that I looked forward to going to with my mom. Well I recently moved back to town and things have taken a turn for the worst. Staff are rude, unhelpful, and have an extremely entitled attitude. There was ONE woman who was actually trying to be helpful, but the other staff (two younger girls) bashed her down and acted like she was dumb for asking questions and trying to help me. I tried SIX TIMES over the course of a week to get my prescription and they kept giving me the run around. By the 8th day of trying, I said forget it and I am going to Sebastopol now. (Which Sebastopol family pharmacy has been SO much better already) DO NOT WASTE YOUR TIME WITH THESE HELPLESS PHARMACISTS. Save yourself the time, energy and headache, and just go somewhere else. Sad to see this place go so far down hill.

SOOOOOO RUDE I'm…read morefrom here, but live elsewhere now. My doctor sent a medication for my adhd to this pharmacy, and they accepted it. When I went to pick it up, the man at the counter yelled at my and told me I couldn't pick it up, he couldn't fill it because I'm traveling and that I should "take it up with the DA". Not one word of this was said in a nice way - he was yelling at me.

The yelp ratings about this pharmacy are absolutely correct. No need to read any further…read more Following the instructions on the email that CVS sent, I arrived eight minutes before my appointment. There were no lines for a vaccination. I had every expectation of receiving a vaccination within two minutes of my appointment time just like every other CVS I've been to. At exactly my appointment hour I started observing the pharmacist. At three minutes after the appointment hour, she put on her jacket. At five minutes after the appointment hour, I asked how long it would be. She came over and she said it will be a few minutes and I said it's five minutes after the appointment and she said yes I start at the appointment time. She refused to tell me how much longer it would take. By the way, you have to mix two vials together, so it was at least another 12 minutes, not a hard answer. The question is whether she was late, or lazy, or it was a power play, or she didn't know how to prepare the vaccine. Kind of doesn't matter I left without the vaccine. I've used other CVS before and they were awesome. Do not go to the CVS for vaccines.

Terrible store with rude and incompetent pharmacy staff. The pharmacy is always disorganized and…read morethey often lose filled prescriptions. I had to go to the store 3 days in a row to get my prescription filled.

This place is a joke. They withhold prescriptions stating other people will be upset if they fill…read moremy prescription first. It's a prescription, you have it, fill it. Trying to say authorization is needed when it isn't. Going almost 2 weeks without calling patient to say why their prescription is delayed. Absolute nightmare

I'm so sick of the store!!! I have to find somewhere else to get my photos done. More often than…read morenot they've lost my photo projects, they never have the photos done within the hour it says online. Most recently they told me that they stuck magnets and photos in the same envelope together and sent me on my way, I knew that wasn't true but I was in a hurry and didgot home of course the magnets weren't in there. Today I was told because my order was so large it got pushed to the back so they're doing everyone else's order first so even though I placed my order this morning and it's now 3:30 PM I have to wait another hour because they're so busy they need to help everyone else first. Talk about shit customer service and shit procedures. Someone needs to call weights and measures. Not only that they waste my time and gas today but the web sight says 1 hour photo and this isn't the 1st time my photos took days not hours to complete.

My sister and I decided to do a quick stop to pick up some essentials. The store wasn't busy so it…read moremade it easier to browse. The store was clean and it was easy to find what we need. The restroom was also cleaned, but a bit disorganized with the toilet paper everywhere but where it should've been. We used the self checkout, which was easy and quick, but also because we didn't see the cashier. We didn't see the bags originally, but eventually, one of the workers pointed them out.

Very irresponsible of the operator of this store to continue to advertise online that they are open…read more24 hours. Anyone feckless enough to refrain from updating something as significant as store hours should be relieved of their position. I can't understand that with as many people who've mentioned it in reviews, it persists.

I am a reluctant shopper at this CVS. Time to rethink the…read morecustomer service in the pharmacy. First of all, CVS is an expensive place to shop. I only buy things here if it is a time situation and I am stuck. The pharmacy is another thing. I do need to fill prescriptions at this location. I have never had a quick trip to this pharmacy. The lines are usually long. Today's incident prompted me to write. While standing in line (there were 7 of us in line for pick-up) there were 5 people working in the pharmacy, nearly all on phones. There was only 1 pharmacy clerk to serve the people in line. Okay, I get it - these things happen and they are understaffed. But....rudeness is another thing. As I was standing there, a woman stood off to the side, unclear about where she should stand. In between the customers approaching the counter, she stepped forward to say that her name had been called over the loudspeaker. She asked if she should approach the counter or get in line. With a loud sigh and rolled eyes, (really?) the clerk Sara said that she was allowed to proceed to the counter. Is this how you treat customers? I realize that Miss Sara was tired but please don't take it out on customers who are just trying to get their prescriptions filled. Frankly, it was a little unsettling to see this. The Store Manager needs to look at the pharmacy - staff more appropriately to handle the lines? Remind the staff that the customers are there to support their jobs? Train on customer service?

One person at the register and also having to go to everybody ringing for things that are locked…read moreup. Got tired of waiting and took my business elsewhere. Second time I've had to do that. It's almost like they wanna go out of business

Intelligent people working the desk? They did not know how to explain how they received…read moreperscriptions? And would not help me with a syringe to inject vitamin B to my Wife. I am 76 and my wife is 65. I need to go 60 mile round trip to buy it.

A clean well stocked Safeway. The staff is always friendly. Plenty of parking. And the chicken…read morestrips they have at the deli are the absolute best! I don't know what they do to them! I always have to get some when I'm in town.