We are shopping here more often now. If you follow the ads you can chip away a bit from the higher retail pricing Safeway commands over other chain grocers. Sometimes the deals are surprising. The store was recently renovated, actually it was only a rearranging of items. They now have a dedicated craft beer refer. The selection of craft beers could be improved upon but it is nice to see the effort here. Safeway Crossroads bakery deserves a nod. There is plenty of help on hand and they have a decent selection of pastries and cakes. The best deal in the store is day old chocolate cake slices for $2.50. The icing they make compares well to some of the nicer bakeries on the Monterey Peninsula. The customer demographics is also a positive. It's civilized. read more

Safeway - Crossroads Safeway. - Grocery Near Me - Carmel, California

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Do Not attempt to get groceries at this store after midnight!!! They have no checkers, and the employees that are around, ie produce, look at you and do NOTHING!!! I stood there by the register that had its light on, with a broken foot, for 20 minutes!! I finally pushed my overflowing cart into the little place the checker would be if there had been one, and carefully put my cart in there. I fought the urge to turn it over in that little space, real hard! Not that anyone would have noticed...It still makes me mad, all that carefully picked out foot and all that pain walking around the store for nothing!! I left with NOTHING! I will never step foot in a Safeway Store again (read my review of the same night at the Freemont Street Store) read more

Very last time ever shopping at any Safeway. So sick in tired of the wait. Never enough cashiers, self check out always goes down or have wait for assistance. Done with Safeway! read more

I bought a pair of ham & cheese sandwiches at the Carmel Safeway deli. The "sour dough" bread had the tastelessness and lack of texture characteristic of Wonder bread. The cheese was a tasteless cheddar. The ham slices were scanty and dried out. As my companion remarked, " The best part of the sandwich was the mustard. I called customer service to complain. There was no comment or evidence of concern. read more

This Safeway has the worst service of local grocery store. In addition they do not check their meat and produce to check its fresh. Always check the "Sell By" date because they do not appear to. I would recommend avoiding this store unless you have no alternative. read more

located inside the crossroads shopping center, this safeway is very convenient to downtown carmel and highway 1. before starting another day of hiking, hubby and i stopped by to grab some snacks, sandwiches, and drinks. the layout of the store is just like any other safeway, and on this day, it was pretty crowded since it was memorial day weekend, and everybody was stocking up for their long weekend celebrations. they also have self checkout lines which we utilized for faster checkout. there is a large parking area immediately in front of the store. the deli offers sandwiches at a great deal since they are $5.99 for a regular sandwich (6-in submarine) and $8.99 for a long sandwich (12-in submarine i believe). we chose the chicken artichoke long sandwich to share, which consisted of grilled chicken, artichokes (which happened to be in season this weekend), mozzarella cheese, veggies, and choice of condiments. the employees working at the sandwich bar were friendly and very patient as we gave them our sandwich requests (as i am quite particular). a few hours later, when we sat down to lunch, we discovered these sandwiches were pretty big and quite delicious! solid safeway in carmel that will take care of all of your bbq and hiking needs! read more

If I could give these people negative stars I would, they are absolutely clueless when it comes to customer service. Nice store, great selection, morons for managers; its their job to teach, train their employees on even basic customer service. Case in point, my last visit asked two stockers where an item is located , first, "Well it could be here, or there, or possibly over there, maybe... Next stocker "I don't know, I've only worked here two months..." Go to their deli, at least four people working there will only occasional look at you, then ignore you. I finally after about 5 minutes of being put on ignore get to meet the guy that's job is to help. I explain - he says, "it not there job..." I said not to even acknowledge a waiting customer. "That's not their job..." Finally talked to an Assistant Manager and got the 20-mile stare followed by, "Well enjoy the rest of your day." YCNMTSU! read more

Ahh, the freshest of fresh produce! The beer, wine, AND liquor available for sale! The long aisles of clean and organized shelves! What's not to love about this Safeway? We were in town for a few days and decided to stock up on snacks, water and booze for our room to save a few dolla-dolla-bills. We found exactly what we needed (and more!), and got great check-out staff both visits. It's easy to get to, has lots of parking and very clean inside. Texas needs to get on the ball with other states... selling vodka next to the bread is a magical idea. Oh, and I know it's just down the road from wine country and all, but the deals on reds and whites amazed us. We scored a bottle of 2008 La Crema Pinot Noir for $12. We normally have to cough up $23 for a bottle of that shiz. And we almost purchased a bottle of Veuve for $38; now I wish we had. read more

Stopped in to this Safeway while we were driving down Hwy 1 for some sandwiches and snacks. The deli counter was well staffed and had seemingly all competent workers that didn't seem on the verge of going postal - quite the opposite of the Safeway in Mill Valley. Large parking lot in the strip mall and lots of old, rich Carmel money strolling about... read more

Yay we are reviewing a chain store! 24 hours, got GREAT deals on booze. If you are on your way to Post Ranch, and don't like their wine list, stop here. bwahahahahahaha. Okay really are we reviewing another chain? read more

My husband and I went to Safeway in Carmel at the Crossroads and bought some Gatorade, cherries, burritos, and beef jerky after our hike at Point Lobos. We used the self check-out stand. Beatriz was working and covering this area. Everything scanned with the right price with discounts using our phone number, except the burritos. The sale price for the burritos were NOT reflected and discounted for $1.50 each. It rang up at regular price of $2.50. So we told the cashier, Beatriz, that it was on sale, but she refused to honor the sale price. So my husband went back to double check and he took a picture of the sign, came back to the front and showed her and she still will not honor that price, therefore, didn't change the price for us. So we checked out, paid the regular price, and asked to speak to the manager. Keep in mind that Beatriz was the only person covering the self check-out stand area. Then she decided to go double check the sale price for the burritos again. She quickly ran back to the fridge area and was at the wrong area and aisle, but decided to come back and PRETENDED to tell us that she found the burritos and STILL insisted that the burritos were NOT on sale, but at regular price. 1. She pretended to look for the product 2. She went to look again and could NOT find the product because she was at the wrong aisle EVEN when we showed her the pictures. 3. After coming back, she asked my husband where it was, and he went to show her where the product was located. 4. She then refunded us $2.00 and NEVER apologize. Keep in mind, this whole process took about 30-40 "minutes. By this time, I was mad and furious. So I asked "What is the problem, why couldn't you just adjust the price, handle the problem, listen to the customer, and etc.?" I remembered feeling extremely upset with exhaustion because everything was handled VERY POORLY!!! There are many ways that Beatriz could have had handle this problem. She could have handled this problem herself. Oh I'm not done. When we waited for the manager, she came out and asked Beatriz to take care of us instead and went quickly back into the room behind the glass. Maybe she was counting money or something, but who cares!!! The point is that "NOBODY wanted to take care of customers with issues, including the manager herself". They brushed us off again. The manager sent us back to Beatriz. Ultimately, it is the manager's responsibility to take care of customer's issues. Period!!! Many things were wrong with this store and staff, especially the manager. Everything was handled poorly. Only one register was open and about 5 customers were in line to check out. I have never been to another Safeway where the manager was not there to help me. I waited for the manager before, but someone always helped me. Safeway in Carmel at the Crossroads was the first. Both the manager and Beatriz should be fired and removed from the store!!! If you can, DO NOT GO TO SAFEWAY IN CARMEL AT THE CROSSROADS! I also agreed with the other reviewers because they said that "the manager is stupid" and refused to help the customers. However, the store itself seemed very clean. read more

I was reprimanded the checker in the express line that it was a 15 item minimum AFTER I had told her I had 2 separate orders (1 order of 6 items and 1 order of exactly 15 items - not to mention that 6 items were exactly the same and another 4 items, don't the have a quantity key?) I already typed in my club card number, swiped my credit card and had the pen in my hand to sign when she scolded me. So I guess you cant be 1 person with 2 separate orders of more than 15 items?? Would you rather me have been a little old lady who cant type her club card in, waits until she get the total to get our her check book, or hunts for correct change? The kicker is, there was no one in line behind me and since it was 12:58pm, I am assuming it was her break time too. On another occasion, when there were no staff to bag the groceries, I grabbed some milk to put back in the cart to help out, and also scolded that I was not allow to put items in the cart myself, that they must load it. This is another clear sample of how corporate rules and regulations get in the way of customer service. Thank goodness there is a Savemart around the corner. read more

Bakery!! I recently ordered my wedding cake from the safeway bakery and it turned out amazing! Looked just as I imagined and was delicious. Very reasonable and staff was very helpful and had it ready on time. I will definitely recommend to friends and family with upcoming events. read more

Safeway - Wedding cake - Grocery Near Me - Carmel, California

I want to share my wonderful experience with all Safeway shoppers in The Crossroads store in Carmel, Ca. My experience is always good but on many occasions, I visit Richard in the meat and fish department and his professionalism reminds me of the old days when knowledge and customer service made your visit to the market special. He doesn't know this but his ability to read my style of cooking and suggestions, which I normally agree with, have made me a hero as a closet chef! Kudos Safeway human resource! Richard is a winner!!!!! Sincerely, Dan A. read more

I come here for the Deli. OMG, can the employees who work the deli line really work any slower. It really takes 20 minutes to get a flipping sammy! The saving grace is that the sandwiches are really tasty and cheap. It the deli workers didn't treat their job as if they were Cal-Trans workers this place would rock! read more

This review is for Jordan in the deli section. I was cut in line but he recognized it and made sure to help me first. He was super helpful and gave me decent scoops in my combo plate. Usually some of the guys behind the deli counter are a little creepy (one called me sweetheart, gross) but he was awesome. Thank you!! read more

Safeway - Jordan, you da real mpv - Grocery Near Me - Carmel, California

Pretty busy Safeway. Carts left and right. People are on a mission to get their groceries with their list and all. Staff are friendly and polite. Asking customers if assistance is needed. Everything is in order. Produce guy restocking fresh fruits! :) Only few registers open. :( read more

This store is located in a shopping plaza right off Hwy 1. Standard fare for a Safeway. Good location to fill up with supplies before heading down the Coast Hwy to Big Sur and Hearst Castle. They carry local brands too. read more

I went to the deli and no one assisted me or greeted. There was one worker standing starring but said nothing till about 5 minutes later. I do not know if she was knew but she absolutely looked like she didn't know what she was doing and no other workers helped her . read more

So big and spacious! Clean and fast checkers! They even have plastic bags! Oh I miss plastic bags read more

I'm accustomed to a much larger Safeway, but that didn't take away from my positive experience at this location. The girl working the deli counter let me try various cold cuts and even suggested I try her favorite cheese, the colby jack, which was really nice. We were planning to have a picnic but didn't come prepared (no knife), the bakery staff cut our baguette for us and boxed it up for us as well, quick and easy. Fast forward to the check out. Given the demographics of Carmel, I feel like there should be an age limit for using the Self - Check Out Stands because the scanners were schooling every elderly person who attempted to use them, either way, we made it through in fairly decent time and had a great picnic! read more

Nicest Safeway I've ever been to. And they gave me a club card w/o having to give out my personal info, thereby letting me save $7 off my purchase. This Safeway is FAN-cay. Please say it like my friend Danielle H. does for full effect. If you don't know her, your loss, because she's pretty, cool and funny. Occasionally even useful. But I digress. Actually, that's all I can think to say about a grocery store. But I think it's super awesome that in CA you can buy Beer, Wine AND Liquor all in one aisle. Thank you Governator. read more

This Safeway will go out of its way to treat you nice. The customer service is amazing, the store is clean, well designed, and well stocked. You'll find a wide array of vegetarian foods here... and most importantly... a ton of soy ice cream to choose from! Thank you Safeway! I can finally shop somewhere other than Whole Foods! I love this store, I love the way it looks... and I really love the personal attention you get from employees. In every aisle I walked down (with an employee in it) I was greeted with a smile. After all , a fancy Safeway would be NOTHING without good employees... So , thank you to everyone who works here! I tell all of my out of town friends what this Safeway is like and nobody believes me... it really is unbelievable... 5 stars, no doubt. read more

Okay, I have tried to be patient with my local Safeway since it is the go-to store on my way home. They have nice line staff and they usually have most of the items I am seeking. However in the last few weeks I have had two really upsetting customer experiences checking out, and I need to share that I will be avoiding the store as much as possible for the foreseeable future. A couple of weeks ago I was in the checkout line for 34 minutes. All the 4 open lines were backed up into the grocery aisles. This was, I was told, due to the checkers having to check out all of the folks with their various monopoly game winnings - though it did seem as if there must be other issues since they did not open more lines....After that I stayed away until today, thinking it was a one-time issue and once the game was over they would be back to normal store operations, and they do reliably have some things I like for example arugula in reasonably sized packages. So, today I ventured back with a short list, which I checked off pretty quickly with the exception of the aforementioned arugula which was not in fact available today. Then comes the wait. It was a moderate line, behind about 4 people, none with lots of groceries. In a few minutes I get up to the belt & unload my groceries, one person checking out & one more in front of me. Something spills on the belt while they are bagging the groceries (nobody's fault, stuff happens). We wait patiently while the checker tries to deal with this. Many minutes click by. Then the person behind me starts putting his groceries back into the basket and says 'I'm moving' at which point the checker says 'oh yes, this line is down, you'll need to go to another line.' So, we all load our groceries back into our baskets and proceed back out of the line to the end of the shortest other line, which at this point is up to about 8 people, with the folks who were behind me in line all now in front of me in the new line. Nobody from the store thought to do anything about this. I would have thought perhaps opening another line would have been appropriate. Or a free grocery bag.... Or even just some acknowledgement that there had been anything out of the ordinary...! After another 15 minutes I was once again at the front of the line. The nice checker politely asks how my visit had been.... unwise, that.... I did try to keep in mind that at the checkers likely were on the receiving end of comments from more disgruntled folks than just me, and more likely they had no way to address these issues anyway, so did hold my tongue some. However I did let him know that I don't plan to be seeing him in the near future as I was going to find someplace else to get my groceries - preferably someplace where one could count on spending less than 25 minutes in a checkout line to check out with 16 items. The clerk was polite and professional and said he understood and was sorry for the inconvenience. I have no doubt he was. But besides the inconvenience, which after all is relatively minor, more importantly the whole experience once again did not feel like a thoughtful and respectful way to treat a longtime undemanding regular customer - or anyone, for that matter. Now I don't want to go there, at least for awhile. read more

This is one of my most favorite Safeway on the peninsula the staff at this Safeway unlike others is unmatched I always get greeted by a hi how are you doing and my name. Then for the bad reviews you guys do realize it's still Covid right? I went there today to pick up some groceries and the cashier was Jasmine she was super nice and offered to help me carry the bags to my car. I also can't forget the manager she is always super friendly and helpful. read more

This review is two fold. First and foremost, they have such helpful staff at the starbucks inside the store. There is a gal that was working there this morning, the same that dealt with some rather rude customers during our power outage, and handled them with grace and style that I myself may have been challenged. As she was helping me one of the 'floor managers' , not sure of her name, I thought 'Lisa' walked up to ask about a scanner. She berated this amazing employee about a missing scanner, in front of customers. The employee (I wish I had gotten her name) explained pleasantly and nicely she didn't know where it was, she thought maybe someone had borrowed it. Only to to be told how they are expensive and she will need to figure it out. Really? If you have a piece of equipment that expensive that you yourself have not created a process for keeping it secure, you think it's okay to berate your valued employee in front of customers! I have seen this gal take crap from customers, and now this manager. She always maintains a smile and grace. SHE Should be promoted to manager as a problem solver and people person. I was so disgusted with this managers treatment of this employee. Just awful. read more

Long check out lines, non existent management at 10:15pm at night to provide customer service.

The customer service here at safeway was IMPECCABLE. I entered safeway at around 9:47 yesterday night looking for a pump for my spike ball. I was approached by Shayne who asked if i needed any help, and I did need help! After searching through the store with us to find the pump, we had no luck. But Shayne didn't stop there, he offered to take the ball to the compressor in the back to fill it up for us. I'm happy to say that we are now happily sitting on the carmel beach playing spike ball with our fully pumped up spikeball, thanks to shayne at the neighborhood safeway. Thanks Shayne you're a homie. read more

It's a Safeway so can't really critique. This review is based on the bathrooms, this place is stinky. I am sorry but I expect more from a large chain like this. read more

This is about the Starbucks in Safeway couldnt ask for nicer people always friendly and quick . This is the only place I get my drink its a special order most of the time when I walk in I have to get a few things , when I get to the Starbucks counter my drink is already made for me . Love them all read more

It took me 5 times to realize that Safeway's prepared fruit is always unripe. Honeydew that will break your teeth, cantaloupe etc... They oddly proudly display a sticker on top that reads: "Prepared Here!" I wouldn't brag if I were them. read more

The Sandwich Deli line... A "Philly Cheese Steak" sandwich is made with grilled skirt steak or flank steak that's cut into smaller strips, mixed with cheese, onions and peppers on a toasted bread roll. That is NOT what you get at the sandwich counter at Safeway..! However, what you will get is a guy behind the counter that will argue "roast beef is steak!"... When you put cheese, onions and peppers on a bread roll and you add slices of roast beef, What is that sandwich called..? (answer- a roast beef sandwich!) read more

Tomorrow is Saint Patrick's Day. We stopped in after a short trip down highway 1 for lunch and bought a corned beef brisket and the fixings for dinner tomorrow night. The place was busy, lines were not too long and we were out of there in about 15 minutes. Nice checkers and quality merchandise. read more

Good sirs and madams! I have reviewed the Safeway in other parts of the town, but even though this is a chain it should be reviewed as a separate entity. For each location of a chain is located in different places, managed by different folks and even located in various locals that may foster good and bad mojo. And although this location is a sparkling gem of a Safeway (and I know my Safeway stores oh deviants) it must be built atop the site of a former mental institution which was in turn built atop an ancient burial ground which was also in turn cursed by the gods. That's how bad the mojo is here. I like to zip over the hill and into the mouth of Carmel Valley and points beyond on occasion and this day I had my mind set on groceries. I was admittedly doing some soul searching and a much needed social experiment. You see gentle reader I have long ago determined that hippies are in fact the worst thing that ever happened to this planet. All those dirty hippies are all now all well scrubbed, mind-altered, trust fund babies and the worst of the worst of these subhumans are located here. You see their parents fought a war, built a great country, and handed it to their spoiled kids to hate it and demean it all while living in a 2 million dollar home and driving an 80k automobile. So of course these mindless drones are all self absorbed to the point of physical blindness. I tested my theory today at the encouragement of friends. And it held! Boy did it hold! Brother you ain't seen a self centered, self absorbed, self obsessed individual until you enter Carmel Valley and the town proper. Prepare to be jammed with carts, stood in front of as if you are invisible and of course the dreaded stink eye! I was filling my jugs of water with about two feet between me and the robotic H2O spitter and a good eight to ten feet behind me when one of these grayed out boomers literally walked between me and the machine! Seriously I was like WTF? And out loud! But he was just that mindless, I kid you not. This place is clean and the staff is excellent. read more

thank you safeway for letting us sleep in your parking lot! hey at least we were paying customers! and sorry for waking everyone else up that was sleeping in the parking lot when i accidentally set off my car alarm :( read more

We loved giving our Safeway card a workout here instead of spending double at the little stores in Carmel by the Sea. I don't mind the short drive over to save a goodly amount of money. Plus it's a pretty drive with the Carmel Valley behind it. read more

seriously, the poshest safeway ever! we stopped by on our way to point lobos to pick up breakfast and munchies. they have a great produce section. i was especially amused by the old rich lady who scoffed at the dairy stockperson for not having her brand of cottage cheese. read more

I was at a bonfire at Carmel Beach and thought this was the closest place to buy alcohol at the time. I haven't been to this Safeway since they revamped it and now it looks like every other Safeway. I think that is a good thing. Makes it easier for the consumer to navigate through the store. read more

One of Safeway's Lifestyle Stores...definitely impeccable, and perfect for the Carmel Population. Bring on the olive bar!

Super nice Safeway. This is where all the rich people shop when they're not going to Whole Foods. The entire store is always spotless. They have a great selection - it's a big store. Staff is beyond friendly. Typically it's not very busy. I actually go out of my way to shop here sometimes - it makes getting groceries a mellow and enjoyable experience. read more