I've had a positive experience on all of my visits to Safelite AutoGlass. I've been here more times than I'd probably like, but alas the Phoenix freeways and amount of trucks and rocks kicking up leads to more cracked windshields than not it seems. My insurance does utilize Safelite at their preferred vendor and utilize scheduling right on the app itself. I'm typically able to get in within a week and they do have lots of flexibility with times. You have the option to hang around or drop off. I can't speak for value, as we have a zero dollar glass deductible for this exact reason, but the service, follow up and quality of work have always been good for us on both are vehicles which do include calibrations for the cameras. read more

A bunch of clowns. Can't get out of their own way. 1st appointment: Can't get there today. I got a flat tire. Next day they bring the wrong glass...after I told them they brought the wrong glass last time and make sure you bring the correct glass. 3rd appointment: the tech cracks the glass while installing it...and he doesn't put the rear view mirror on. Which was the reason for the need to reschedule in the first place. Stay far away from Safelite. read more

A Safelite technician came to my home yesterday to replace my windshield. He was prompt, professional, and did a great job quickly. Because I have full glass coverage, there was no cost to me. Always, always, always call your insurance agent to schedule glass replacement. Never use the guy advertising on the corner. read more

Safelite AutoGlass - A Safelite mobile van at my home. - Auto Glass Services Near Me - Mesa, Arizona

I set an appointment for them to come to my house, they were late. they replaced my windshield but were unable to calibrate the anti-crash component for the windshield. We set up an appointment for the coming Friday, they did not show and did not call. I received a text message that they set up an appointment for me to come to their shop. I paid extra for them to come to my hose, didn't install correctly and the. no showed me, made an appointee that I didn't agree to and wanted to charge me again! A complete waste of time and now I'm driving around without safety measures. they don't care about anything but $$$! read more

Need to fix a chip on the windshield and my insurance refer me here. When I got in there is no appointment made by my insurance . The guy Amed very nice help me look for it but can't find it . So I call my insurance and they send over the information. Right away they work on the car . Less than an hour done and even Wash my car which I didn't expected . He advise me it would be slightly visible after fix and what option I have in case I not happy with it . Overall good experience and happy with the work done . read more

Stopped in and we were told they don't replace side cracked glass in cars. So we called and they said they did and came out to our place. After an hour he told us the side window motor had failed (it worked just fine before ) had to order new motor and to connect into the shop. Found out that they ordered the wrong glass and why it didn't work. ( and perhaps why the motor had to be replaced) They got in the new glass and motor and it works. Glad insurance covered it and they fixed it but can't say we were impressed. read more

Sweet! Appointment at 1:00 out at 2:00. Replaced a windshield with a few cracks in it. Were just passing through and was on a limited time frame. The sweet girl up front did a beautiful job in doing her job. Got my insurance info and set a time for drop off. The dude(Kyle)was waiting when I drove up. Explaining the process clearly. A hour later Kyle was finished, again explaining my next couple of days with my new windshield. Perfect. So I had another Safelite experience in Salinas, Ca. that didn't go nearly as well, matter of fact it was a 180 degree difference. Last words...it was painless. read more

This is my second time getting a windshield chip repaired at this Safelite AutoGlass location, and both times I've been pleased. The repairs were fast and effective at a reasonable price. They've prevented my chips from spreading further. I would recommend. read more

this is a review of the shop on Recker & McKellips in Mesa. I scheduled a windshield replacement that I was paying for out of my pocket with no Insurance. A day later I got notification of a recalibration fee of $750 which is more than my windshield and not necessary if the installation is done correctly You should be able to just press a button in the service menu and the cameras in Tesla constantly recalibrate. When I called customer service for Safelite they wanted me to talk to the shop who already told me too bad and cancelled my appointment because I couldnt afford it. When I told them don't not care one bit about wasting my time Thanks a lot SAFELITE you suck. Have a great day. read more

I had my 2020 Toyota RAV4 windshield replaced at Safelite auto Southern Avenue in Mesa. They didn't request original manufacturer equipment they just put in an aftermarket windshield, as you can see these black parts are supposed to be attached with clips they offered to double sided tape them down. I'm so not happy with safe flight and I will never use them again Furthermore they told me that I couldn't take my car to the Toyota dealer because they could not calibrate the windshield. I went to the Toyota dealer they lied the Toyota dealer absolutely can read more

Safelite AutoGlass - More Poor not attention to detail work. - Auto Glass Services Near Me - Mesa, Arizona

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I dropped off my car at 9:30 am as directed. They did not start on it until 12:45 when I received a text stating they we beginning to work on my car. At 4:59 pm 1 minute before they close I was notified they were done. The manager Jeff was rude and said they had a right to keep my car until 5:30. Horrible customer service! read more

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Fix the windshield job done fast and at my own home excellent service And if you have insurance the cost is even better read more

Stopped in this week with an issue with my mirror. Jeff fixed it within minutes!! Such great customer service and if the top boss is reading this..."give this guy a raise!!" He deserves it read more

The 2 technicians that replaced my windshield blantantly lied to my face when I asked him if they had any problems with the install I should be made aware of. He was more than eager to say No. Considering I watched the install through my Axis PTZ security camera and have it recorded. They lost the plastic piece that covers the cable from the headliner to the rear view mirror. They also struggled to reinstall the cowl under the glass..one of the installers tried putting it in multiple times and taking it back out. They are did not reinstall the trim pieces correctly that go over the body panels above the windshield. They tried forcing it and Im sure they are broken now since they tried to force it back on. This is the 2nd time the windshield was replaced. I had a perfect installer the 1st time, these guys clearly had no idea what they were doing on my Acura. I am more than happy to share the video with Safelite. read more

Anthony and Dylan Were ABSOLUTELY AWESOME PROFESSIONALS!!! Anthony called me and of course I missed the call, I called back and they said they were less than 30 minutes to my location... This was the 1st time using Safelite on site repair and I have to say, Surpassed My Expectations!!! THANK YOU Anthony and Dylan for a Phenomenal Experience, it was a week but the BOTH of YOU Made My Father's Day Eve GREAT... Please Be Safe on the the way to Your Next Glass Replacement, I know You Guys will Hit a Home Run baseball !!! read more

Safelite AutoGlass - I couldn't really see the crack at night when in look the next day found this crack on the driver side windshield!!! - Auto Glass Services Near Me - Mesa, Arizona

They've really stepped up their game in the past few years ! With today's technology in newer cars i won't take my car to anyone else

Our tech called to say he was on the way. My husband was waiting but an hour later the tech had not arrived. When I called the tech said he waited 30 minutes and rang the bell three times. He argued that he was at the right house even though I assured him he went to the wrong address. Finally he admitted he went to the wrong address but said it was "inconvenient" to come to complete our job. I cancelled the install. It took 5 calls to get through to a representative to verify we would not be charged. We have used this company several times in the past. However, we would not recommend this company now. read more

Update: My window now makes sounds when rolling it down on top of totally messed up tint. My husband called and scheduled a tint repair for the location on Country Club since I refused to go back to the Southern location. I got a babysitter and headed to my 10am appointment on Friday. When I got to my appointment, I wasn't on the books. It was scheduled at the wrong location. They rescheduled me at the Southern location even though we requested the Country Club location where they have the plotter machine! This company is total Incompetence all the way around. The girls at the front desk advised a tint removal is extremely time consuming and this is something that would take ALL day- I'd need to drop my car off at 9am and pick it back up at 5pm. They would also need to remove the entire window in order to get the tint off. That is absolutely BS. I left without rescheduling for the ALL day event they had in mind. At this point, I rather just pay out of pocket and go somewhere else to get my window tint fixed. When I left Safelite, I called my insurance company and told them not to pay the tint claim that Safelite would be sending to them because I was NOT keeping that tint on my vehicle and it wasn't done correctly! I called a local tinting expert in Mesa and got my window fixed in less than ONE hour and it looks incredible! No window removal, no ALL day event like Safelite said it would be to fix the tint. I had to pay additional $20 for tint removal but it was worth it to not have to deal with the total mess of Safelite!!! read more

Safelite AutoGlass - Look at this tint job!! So bad. - Auto Glass Services Near Me - Mesa, Arizona

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Driving on the dreaded 202, a truck cut me off and all types of debris followed. Little rocks and dust hit windshield but a big ass rock decided to leave it's mark on my baby!! Naturally, I went through the motions of being upset and couldn't believe I was experiencing my first rock-in-the-windshield moment. I contacted my insurance company and they said they could get me an appointment right away at Safelite. I was greeted by the two ladies at the desk, and I wish I could remember their names, but they were really lovely and friendly. The waiting area was clean, people were social distancing, wearing masks, there's a charging station, a television, and complimentary water and coffee. Mike told me he was gonna do everything he could to repair the crack. He also said it's was good I came the same day because the Arizona heat would've made the crack expand. They were pretty busy but the whole process only took about 15-20 minutes. When I went out to see the work, I was very impressed! You can't even tell it was cracked. I got in the driver's seat to see if I could see any traces of the crack but nope! I was very happy and and pleased with the work. They also cleaned my windshield, making it look like a brand new windshield lol This location and the employees really took care of me and had me in and out, which I greatly appreciate. read more

Safelite AutoGlass - Before & After, very impressed. - Auto Glass Services Near Me - Mesa, Arizona

Had an Insurance windshield replacement. They didn't have a correct part for the first appointment and had to reschedule. Second appointment was cancelled on me. Third appointment was the worst guy. Generally talked and clearly hated his job. He got a big chunk of the glue on the bumper then got stuff all over my car. 6 months later I'm still getting black marks on my clothes and hands from extremely poor service. I will not be trusting Safelite AutoGlass again read more

I scheduled a mobile windshield replacement. I added a note as I always do for a tint strip. The first mobile driver didn't have a strip. He called his shop while I was there and they rescheduled me for the next day. They replaced it with no tint strip the day after. So then I had to call, where they said they only do tint stripping at their shop. Booked an appointment out a week and a half. Had an 11a appointment. They told me it'd take 1.5 hours. They also ran out of the darkest tint. I will never use safelite again. I've never had this issue with them before, and I won't be doing this again. My recommendation is to go elsewhere. read more

Ok funny thing. My wife's rear view mirror became detached two days ago. I went to a big box store and bought a rear view mirror kit to reattach it. I follows the directions exactly and the mirror fell off one day after the repair. So, I do it all over with a new kit and once again it fell off while we were driving. Well the awesome thing was we were close to a Safelite company on Mesa Dr. and Southern in Mesa and a tech approached me in the lobby and asked if he could help me. I told him my story and he asked for the keys and took care of it right away. I just want to know thank Safelite and particularly the Tech Jason. Thank you guys so very much!! read more

The customer service that was provided to my mom by this shop through the manager, Cory, and his staff was absolutely terrible. I do not reccomend Safelite in any way. She sat for two days waiting for her windshield to be done and not only did they not show up either day, they did not bother to call. Go anywhere else. read more

never showed up to my first appointment, never notified that they wouldn't make it...just didn't show up. made a second appointment and same story. tried calling the numbers they provide online but none get you to a person and disconnect after directing you online. terrible company with terrible customer service. Never doing business with safekite again and will share my concerns with Geico and others so they don't get trapped in this mess. They have 0 concern about customers or following through with commitments made read more

Thank you Dave for the amazing customer service and the friendliness ! Will return to that location just because of that! read more

I had a wonderful experience. The front desk and techs were so kind! I thought my glass had shattered inside my drivers side door so I made an appointment at 1:00 pm. Finished my errands early and arrived at 12:00 pm. At about 12:30 pm the technician told me it was actually the regulator that broke and the glass was fine. The tech was transparent about the best way to go about fixing it. He said it would be best if I ordered the regulator off of Amazon and then paid the flat $100 to install it. He said they could order the regulator, but it would cost more than double the price. I also called around to get some other quotes, but this was by far the most cheapest option that I was quoted. I ordered the regulator on Amazon and made another appointment and I was in and out in 30 minutes. read more

Requested a full windshield replacement. Scheduled service, Moved vehicles to accommodate worker for space and then they showed up to "repair" not replace the windshield. He knew from looking at it it needed replacement. He called company to report that it was a full replacement and they wouldn't answer his phone call. nice gentleman, but I will not re book with this company. complete waste of my time. Informed my insurance company not to pay their claim either since they did not do the job! Pathetic. Read your work orders it say replacement not repair. read more

Always used them in the past, this last time will be it. The rubber around the windshield is damaged and should be replaced. Sun rotted but the installer made it way worse, said and done nothing, the new glass was very dirty both sides, the side window used for the install suction cup left impression on glass, left it dirty with that mark. You would think a company, that specializes in glass, would clean it. Not a big deal, just sloppy work. I will find another company next time. read more

Awful service! Second time I have used this location and they never gave me what they promised. Recently had my windshield replaced and the guy said the clips were wrong and my windshield is not sitting right. He told me they would order clips and he would fix it the following week. It has been a month! The girl said she ordered them last wk and is having surgery! I cannot get anyone to answer the phone or return my calls! Awful don't use them!!! read more

Warranty issues. Mold broken, wiring not working. Can't get ahold of any live person to discuss issue. Online only scheduling is not fair if we have quality issues, Its not reasonable to just loose another day of my time without discussing with the install team to ensure they are properly prepared for the next stage People are staffing your business, you took my money with a happy smile, now honoring your warranty????? We used you specifically because your supposed to be the best. read more

Contacted my car insurance after a rock became embedded in my wife's windshield. They directed me to Safelite AutoGlass. Scheduling the windshield replacement was quick and easy via text and email. Kolton arrived at my house on time and was finished around 30 minutes later. He cleaned his work area and the car, which turned out great! Kolton provided great customer service and answered all of my questions. I learned that Safelite AutoGlass windshields have a lifetime guarantee because living in Arizona, windshield damage is guaranteed. Next time I need a windshield replacement, I'll definitely go with Safelite AutoGlass and request Kolton. He's top notch!! read more

NEVER EVER USE SAFELITE IN MESA BUYER BEWARE! THEY BREAK WINDSHIELDS ALL THE TIME AND THEIR WARRANTY DOESN'T COVER IT!!! They cracked and completely ruined my daughter's windshield repairing a chip we DID NOT ASK THEM TO REPAIR while repairing one we did asked them to repair. The manager, when asked to take responsibility for the damage, denied having any! In fact, he told me it was MY FAULT!!! When contacted, the Corporate CSR said this happens a lot!!! Corporate said their "Lifetime Warranty" only refunded the cost of chip repair they did. Bottom line, I'm out more than $1000!!! read more

If I could give zero stars I would. This place is the poster child for incompetence. I set up an appointment on 2/3 to have my windshield replaced and my camera recalibrated for 2/9 at 8am. So here I am, I arrive at this place and see some techs standing outside vaping. I go in, the lady at the desk was nice. The tech guy came out at 8:10 and took my car back. Said it should be about an hour and a half to two hours. At 8:40, he comes in and says they don't have my windshield so they can't do the work today, but they can order one for me . Seriously? I had this appointment for SIX days, and you wait until the day of my appointment to figure out you need to order my windshield? Avoid this place like the plague. read more

​ a few years ago I had them redo the windshield on my 99 Buick Century . Not only did they completely fail but they argued with me on how they're supposed to use a heat gun to stretch the black housing around the windshield in the place . After he left a few days later that housing shrunk down about 8 in short of my windshield size and the windshield started falling out. They argued the point I never got any help I paid over $700 for nothing . Now my insurance wants me to use them well here's your chance for your best review .. read more

Had an appointment set on a day in the morning. Time came and went, no tech showed up. Wife waited all day. The tech blamed us for not being available. Claimed he couldn't get ahold of us. Had to reschedule for the next day. Took me all day to get them to answer me on what happened. Tech's excuse was BS. I hate the fact that some guy blew us off and then blamed us for it. Told the company, never heard anything but some lame, canned response. read more

Christian was a great tech. The customer service was awesome and refreshing. It was a rainy day and he managed to get our windshield replaced fast. Because of Christian we will be using Safelite Autoglass from here on out. read more

Got my Tesla Model Y 's windshield replaced here. Was done perfectly in 4 hours. Great customer service. Couldn't have gone smoother and I was able to get an appointment in 2 days. Would recommend to any Tesla owner. read more

I scheduled an appointment. it was 3 days before they had an opening. They showed up with the wrong glass. now its 8 days before they can come back. read more

Decided to go to the source for chip repair after many unsatisfactory performances by chip repair 'specialists' at the car washes. Even though they were busy they had me in and out in 20 minutes, and I had a big spiderweb crack looking chip going on. There is still a little visible blemish in the glass but they said it happens now and again with large chips. It is better than replacing the entire windshield though as it would have cracked across the entire screen with the first run through a car wash an a hot Az summer day. read more

Good service although pricey. All the office staff and technicians were professional and friendly. They started on my car straight away even though I was 1.5 hr early to my appointment and told me I couldn't wash the new windshield for a few days. My car hadn't been driven for weeks so it was filthy, after replacing my front windshield, without me asking for it the technician proceeded to wipe clean the rest of my side and rear glass as well as side mirrors! read more

Safelite AutoGlass - Great service for new windshield even if it is pricey - Auto Glass Services Near Me - Mesa, Arizona

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