I have had 2 windshields replaced in the past couple of weeks- Tesla Model Y and Toyota Prius plus a windshield crack repaired to Honda Oddesey. The windshield replacements were completed flawlessly. I brought my Tesla into shop for repair and had a mobile technician come to my house for the Prius. Regardless they executed repair perfectly and had great communication throughout the entire process. The repair to crack windshield was also superb and they did let me know that there would still be a small blemish. I barely noticed the blemish but was satisfied nonetheless. Thanks to both technicians Isiah and Fernando for providing outstanding service to my three vehicles. read more

Made an appointment to get my windshield repaired. A technician came out to "repair it", and ended up cracking it and making it 100 times worst. Now my windshield needs to be replaced. They are not taking responsibility for it and were completely rude and careless about it. Don't fall for it , and go somewhere else. read more

One of the worst Safelite locations I've experienced. The manager Gus was very unprofessional. There was loud music blasting inside the shop with explicit and racist language while customers were waiting, which felt extremely inappropriate for a business environment. I had a 2pm appointment and drove all the way there, but when I arrived I was told they couldn't take my car because the manager had to leave. There was no respect for customers' time or scheduled appointments. Very disappointing experience and I would not recommend this location. read more

We had previously used Safelite in El Cajon at our auto insurer's recommendation. When my passenger-side window later broke, we returned to Safelite for the replacement. They insisted--incorrectly--that California law required replacing the factory-tinted glass with clear glass. The result looked absurd: a single clear window on an otherwise uniformly tinted vehicle. The staff seemed unable to grasp that a factory-installed tinted window should be replaced with factory-equivalent tinted glass, repeatedly falling back on a misreading of California tint law. Fortunately, the technician broke the replacement window--a cheap foreign import--during installation and then said it would take a week to obtain another one. That delay gave me the opportunity to find a competent glass shop that actually understands California window-tint laws. Lesson learned: when making an appointment, ask whether the shop fully understands California tint laws, whether they use manufacturer or equivalent glass, and whether the work will be done by qualified technicians. We ultimately went with Sunshine Auto Glass, which did the job correctly--and for less money read more

My windshield repair order started on 10/29/24 for my Lincoln Corsair. The tech responded to my to do the install a few days later. I had to leave before he completed the job but gave him my credit card anyway. He texted me later to let me know he had completed the job and everything was fine. However, the next day, I noticed the plastic molding on the interior, attached to the windows was not attached properly. To boot, I noticed a smudge (finger print) marks on the interior side of the window on the upholstery. I immediately called the tech on his cell and he told me I would need to contact the office to reschedule a follow up. I called and was told a tech would respond back quickly. Two days later the same tech responded back. The first words he said to me were, "I don't know why they sent me back, I couldn't fix it the last time." WOW. The tech spent another hour and then gave up. He told me someone would come out with the right parts. Then the ghosting began.... A few days later, after I had left a message through a remote call center, a manager called and said they needed to order new/correct parts. To date, I have received no follow-up about fixing the damage to my car. The local Safelite seems to hide behind telephone voice prompts, being placed on hold for a long period of time, and then being directed to a remote call center. When I requested to speak with the manager or get a name, I was told they could only forward my message to the office and wait for a response. I have used Safelite for many years with satisfaction, but this was the first time I have been treated so unprofessionally and with an apathetic attitude. I wish I had read some of the most recent one-star reviews beforehand. I will not be returning, read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - El Cajon, California

I would think twice before using this location. I had a very frustrating experience with this company after they replaced my windshield with the wrong one. Despite informing them of the error immediately upon inspecting my windshield, they continued to lie and provide unhelpful service instead of addressing the issue. It took me three weeks of my own research photos and phone calls with my insurance and Safelite customer care not even the shop because they have no follow through, just to get my correct replacement done at the dealership. I highly advise anyone considering this company to verify they are receiving the correct parts beforehand. Unfortunately, the customer service was lacking, particularly from their receptionist Jasmine and manager Gus, who were both extremely rude and dismissive. They have not followed up or provided any proper customer service throughout this ordeal. I was informed 2 weeks ago Friday that Safelite was notified they installed the wrong windshield after an independent inspection was done by my insurance company, though my insurance company does use Safelite to do their glass installations, a claims adjuster with AAA confirmed everything I had sent them regarding this claim was correct that Safelite installed the wrong glass. The glass they put on my car was for a four-door Honda Civic model and I have a five. Not using a VIN verification process is very dangerous as a windshield is a structural part. They don't buy their glass directly from Honda. Their technicians and manger were spreading false information and saying that the window numbers on the windshield are dealer codes which they're not they come from the manufacturer, not the dealership and they represent the properties of the windshield. There's a serious lack of training that's going on at that location and I feel like they should be informed, you can't just call and order a windshield based on looking at a car deciding what it is you need to use the VIN, ordering glass from NAG vs a Honda dealership when authorized to do so is lazy and greedy. If it's happen to me I am sure it's happened before and with their poor customer service I am sure it's been brushed off and not properly addressed when called out on any discrepancies. Think twice before using this location. Also, you can tell from the response that whoever wrote that didn't personally deal with me or this situation because as shown on my repair order, it was original glass installed on my car by Safelite just the wrong glass for my car as they didn't use the vin even tho it was approved original glass, and I stated above this location, put the wrong glass in my car. read more

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I just got off the phone and received a quote of $290 for my 1991 Toyota. I'm happy with that. I will have this done in the near future. If there are problems I will delete this review and write another one. read more

My insurance company referred me to them so I only had to pay the deductible. From the first contact to the scheduling of the replacement it was easy. They had to order the replacement and then said they would come to our house. Then when the installation technician arrived we were contacted before and after he arrived. I had to leave but my wife took care of the payment process when he was done. I was so impressed that he even put the oil change reminder on the new window. The commercials are true. read more

Wife's car had a cracked windshield and we decided to go through insurance because nothing is affordable anymore! $1700. Insurance uses Safelite . Scheduled 5/12/25 7am. Drop car off 3 hours to install calibration of cameras (Subaru). Home maybe 5min get a call new windshield defective can't install come pick up your car! Bummer shit happens! Told by shop they would call us in couple days when new windshield arrives they will inspect then "call us" to schedule! It's Friday 5/15 nobody has called! Try calling the shop and number goes to a call center! No direct line to the shop !! Call center spend my 30min lunch break on hold finely get someone and explain everything to them. They then call directly to the shop ...No answer! Promises to call me back with update and hopefully schedule! Nothing! No call Nothing! Saturday 5/16 call our insurance company tell them what's going on and tell them we are going through the Subaru dealer and to cancel going through Safelite! No problem! One week of nothing! Windshield still cracked and getting bigger! Lack of communication zero follow up and dealing with a call center is why I will never use Safelite despite their catchy jingle! read more

Cracked windshield repair at this place was approved and scheduled by my insurance company. Despite being scheduled, they did not have an original windshield but assured full functionality of the generic one. Left the car for 4 hours, a generic windshield was put in, but they were unable to calibrate it. They said I would have to go somewhere else for calibration or make an appointment to come back a week later. All wiring was hanging from the rear mirror, the dash cam was not put back in place, as a matter of fact a piece from it was missing and nowhere to be found. Had to sign a form that it was not safe to drive the car as is. No apologies. There were at least 4 technicians unprofessionally on their cellphones. Car dealership replaced and calibrated the windshield in about 2 hours with original glass. Would never use Safelite again. read more

Hands down the best at what he does, first off I scheduled my appointment or anywhere between 11:00 and 1:00 not that I was expecting him to show up at 1:00 or exactly at 11:00 but he showed up at 10:45 which I thought was absolutely amazing hardly anybody shows up early for an appointment anyway besides that she was done in like 40 minutes my window looks amazing and the guy was really cool very personal he actually stayed a few minutes afterwards to chop it up with me even told me that the work I did to the smaller window in my car I replaced it with a piece of plexiglass he said it look good which naturally hyped me up.. but anyways great company great customer service great work. 10/10! Will happily recommend any day read more

While driving on 52 heading home last week I heard a loud pop above my drivers head. When I got home, inspecting the roof glass the front driver corner was severally cracked. I immediately when to the Safelite business that replaced my front windshield. They removed my front car rack to do so. The guy behind the desk tried to state that it was a poor Tesla design. Even though I have never had a problem with the roof racks nor the roof glass, I went to the Tesla Service dept in Kearney Mesa. They inspected my damaged roof glass and stated that the Safelite folks did not install the front roof rack properly after replacing my windshield. The Tesla tech also stated the both sides of the roof rack were not installed properly. I went back to the Greenfield Safelite and talked to the manager behind the desk. His response what that they had no liability with my roof racks nor the improper installation. I stated that his crew took it off and put it on during the original windshield replacement. He once again stated that they had no liability and would not discuss any consideration of warranty due to poor workmanship. So now, we are stuck with a $1,733.50, for the top roof glass, estimated repair bill due to their poor workmanship. Let alone taking the responsibility of standing behind their work. I am highly unsatisfied with the lack of support from the Greenfield Safelite representatives. I would not recommend them to anyone at this point. I should have seen the low yelp score at the beginning. My bad. Hopefully others will not make the same mistake. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - El Cajon, California

Awful experience with the shop. I had an appointment scheduled. They never showed up. No call, text, heads up. Nothing. I called their customer service line and the phone operator couldn't get in touch with the shop or give any reason why this happened. I would never recommend this service to anyone. read more

The part where they tell you that they might crack apart your windshield, but they'll charge you anyway

A car kicked up a rock that cracked the windshield of my car when it was only 3-weeks old! Fortunately, my insurance company replaced the windshield with an identical one and Safelite installed it so it's like nothing ever happened! Thank you! read more

Jaime did an excellent job replacing my windshield! He was super communicative, professional and was even able to come earlier which worked better for me. I'm already referring this company as they were half the price of the other company that stood me up 2x. Love Safelite! read more

Came in for a windshield replacement. When the service was done I noticed black scuff marks on both of my A-pillars. I asked if a technician could come out to clean it before I left. After he fails to do so and is heading back to the garage I can hear the technicians making derogatory remarks at me. For what? The level of unprofessionalism is out of line at this place - be ware. read more

Got windshield replaced on my Model 3 yesterday and 20 hours later just now noticing the headliner is all messed up from their installation. Headliner has "pry marks" on it from using improper tools and bent the headliner. They did not even return the headliner back to place. Honestly if they did not leave the headliner hanging, I would not have noticed the marks. Just something to keep an eye out for. Customer service is more than fair. Installation service is poor and would not recommend. read more

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Jasmine at the front was amazing along side Ronald doing the actual repair. Will recommend this place ten times over! Quick, efficient, and worked with me and my needs. Thank you team! read more

Maintenance men and front desk worker literally lied to my face about filling chips. Said that in their manual "Safelite does not repair chips" which is a lie. Their official website literally says they do. They tried to convince me that the only way I would be able to fix the chips in the windshield is to replace my entire windshield. No eye contact the entire time and when hit with questions and facts he changed his answers 3 different times. DO NOT GO HERE ITS A WASTE OF TIME BECAUSE THEY ARE DESPERATE FOR YOUR MONEY. read more

The person who worked on my car was definitely NOT attentive to details, I had to go back 3 times to have them fix things that were not done correctly. I noticed a part had been damaged when the new windshield was installed that had to be replaced; I also found a small part left inside the car that the employee forgot to put back in place; lastly, I realized that the automatic setting of the wipers stopped working because he forgot to replace the sensor after he finished installing the windshield. Due to all these issues I don't recommend the El Cajon branch of Safelite. read more

today is my second time using this company and it's 100% disappointment. Francisco the tech came in and in sour tone and was not prepared to install the glass due to not having the right "CLIPS" rescheduling takes another 7-8 days. Come on! please do your research and not waste our time here. NO BUENO BOYS! read more

First of all, I scheduled an appointment for 11:30. I received five text messages confirming this time and reminding me to arrive on time. When I get there, the receptionist was friendly enough, she told me I could wait in my car and when the tech was ready, he would come out and talk to me. About 20 minutes later she comes out and lets me know that the tech is not even on site. He is still out on a recalibration job and she's not sure when he'll be back. When I asked her to give me an approximate time - are we talking 30 minutes one hour or two hours? She didn't have any answers for me. Then another guy comes out and looks at my windshield and says that he can do it. Thank you Alex. Well, about two minutes later the tech who was scheduled to do my car pulls up next to me, rolls down his window and hollers across the parking lot. What's going on. When Alex reminded him that I was his 11:30 appointment he proceeds to tell me that I'm late. I reminded him that I had been there since 11:30 which was my appointment time and that he wasn't there, and the 5 text messages that I received from them confirming this time. The only reason I'm giving this business 2 stars is because of how nice and friendly Alex was, and he did a great job on my repair. Also don't go there and plan to wait around because they don't have a waiting area that is decent. As you can see in my picture I'm sitting in a parking lot under a tree with chairs that look like they're from the dumpster. I have to admit they did have an indoor "waiting area" but it was very small and very dingy and right on top of the receptionist. Alex, thank you for being the highlight of this business. I recommend you go find a job elsewhere at a place that deserves your high quality customer service. read more

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Your website is terrible and caused me to lose a day of work waiting for an appointment that was scheduled for today but never able to happen due to the windshield replacement being out of stock. I was never informed of this and had to call to even get a response on why I had waited for over 5 hours. I then had to take my business to another shop which charged me almost double the price. I'm so frustrated and disappointed in the terrible customer service and lack of accountability your company showed me. read more

DO NOT RECOMMEND! SAVE YOUR TIME AND YOUR WINDSHIELD! Had a service rep come to replace a small chip that was smaller than my pinky nail in the windshield, only for him to crack it 7 inches. Been waiting 2 weeks for my replacement windshield appointment. Only for them to have "mistakenly" have it as a repair appointment and not have my replacement windshield. read more

I had a cracked windshield. Through my insurance company, which uses Safelite locales, I asked for a commitment on a finish time (around 1, 1:30 p.m.) -- I could not leave my vehicle all day, and I live alone and have no one to drive 10 miles or so to pick me up in the morning at a service center and then be on call later to take me back so I can get my vehicle. Bottom line: These guys at the El Cajon Safelite came through precisely as they promised. They finished my windshield replacement right on time, and with all the crazy calibrations imbedded in my windshield! Thank you, Devon! Thank you, Safelite staff! With the finish time commitment, I was able to visit a nearby library, read a Raymond Chandler short story in comfort on a very hot day, and have the afternoon to myself. No waiting in a dingy customer-waiting room on an uncomfortable plastic chair while my vehicle went through repairs. The windshield work turned out perfect, as well. I knew by their reputation and from my insurance company that it would be. The finish time commitment was the 5-star bonus for me. This is how a service company should be. Fair price, excellent service, attention to customer needs. read more

Buyer beware! Manipulative, Unhelpful, Conflict of Interest. I called my USAA insurance to get a simple window chip fixed. USAA contracts with Safelite to handle these simple claims. After filing my claim, Safelite (representing USAA) recommended a Safelite shop, and tried to upsell me with expensive wipers saying they go bad every 6 months in southern CA. I tried to cancel appointment with Safelite online, but system will not allow cancelation. Cancelation policy says they charge a cancelation fee. I had to get USAA involved to cancel with Safelite. Representing USAA, Safelite then said they could only recommend Safelite and do not recommend any of the other "USAA Preferred Providers". I had to find a shop myself, tell Safelite to update my claim, make sure the claim was sent to my choice shop, and make my own appointment. read more

I do not know the quality of the glass because every time even a little pebble hit my windshield. I got a starburst crack. I have never had to replace a windshield this many times. It's been less than a year and I have to replace it again. read more

I had a schedule appointment on Saturday between 1-5 which was a no show. They did not bothered to call or leave a message that they would not make it. Spoke to customer service and they said it was better to bring car in person and mobile is a hit or miss. Great service. read more

Went to this location after a rock chip turned into a 16inch crack on my windshield. The crew was very professional and courteous. I was greeted and immediately checked in. My truck was in and out within an hour and 20mins with a shiny new windshield. thanks Ivan for the great work. I do recommend this location as they work with your insurance. read more

Where do I start! I would give Safelite a 0 rating if it were an option. I had scheduled a mobile appointment to have my windshield replaced. Once the tech arrived for the install he informed me that they had ordered to wrong windshield. Then after dealing with the horrendous customer service they re-scheduled me but I had to take the car to one of the locations as they didn't have any mobile appointments for weeks. So they made their mistake my problem. Strike 1. So after leaving work early to drop the car off the night prior to the appointment I made a follow up call to ensure they know I had already dropped my car off and left me keys in the drop box. They informed me at this time that they once again ordered the wrong glass and the I could feel free to pick up my car since they had no idea when the correct glass would arrive. So once again their mistake becomes my problem. Strike 2. Then on top of it all the girl on the phone acted like I was wasting her time when I voiced my frustration with the situation. I will never deal with Safelite again. read more

Took my BMW i3 to get the windshield replaced. They did a great job as far as that goes. After picking it up, on the drive home I noticed a whistle coming from the passenger door. I called them and they said to bring it back and they will reset the gasket/window seal which had to be removed during the windshield replacement process. They are not a convenient location for me so I dropped it off the night before. I told them to take their time the next day and test drive it on the highway to make sure the noise was gone. They assured me they would. I assure you they didn't. Noise was still there when I drove home that night. Guess I'll have to take the car to a body shop to have it done right. Ridiculously inconvenient and now more expensive. The folks there are super kind and that is why I'm giving 2 stars instead of 1. read more

Was not impressed with my windshield replacement. They made quite a mess with the adhesive glue around the outside of the windshield. My plastic window seals or cracked and a few of them broken off. Asked about it and they made it seem like it was a part of getting the window replaced. Didn't do anything or offer anything to take care of the problem. I do not recommend. read more

Thank You Gus!! You and your team went above and beyond on my windshield replacement. I brought it in on a busy saturday , and the team was really short staffed that day , however the guys worked overtime to ensure my windshield was completed the same day. There was even a piece of chrome trim missing from my last windshield install that blew off on the highway, and they replaced this item for me , without me even mentioning it. read more

I wish I could give less than one star. I don't know how they stay in business. Have tried calling 8 times and their automated system refers me to the website and hangs up. I have sight issues and can't book online. Need to speak to a PERSON! There is no way to send a direct message, I tried to contact you as you requested! Everything goes to an automated message that directs you to a website. Wasted MORE time! read more

We ordered GM factory windshield glass when I got to my appointment for 10 minutes the service rep tried to convince me that the aftermarket glass was the same, but when I was not convince and I said no, just give me the GM glass. then he revealed he didn't have it! His dishonesty lost a customer because now I feel like I was deceived and I really didn't have a choice in the first place read more

DO NOT use Safelite! Very unprofessional. A windshield replacement was scheduled for today (Sat) between 8-1pm for our 2024 Hyundai Ioniq 5. I get the car ready and put it in the middle of my driveway so they have plenty of room. I get a missed call at 7:45am today. I messaged the number back on who it was. Get a reply that it's the Safelite installer. Ok? I replied on when are you going to show up? He said that he left a message (he didn't) the windshield didn't arrive on time and someone would call me back to reschedule. Number 1, not happy about that as that inconvenienced us as my wife had to drive a different car to work. Number 2, they should have called the day before so we wouldn't be inconvenienced. 6 hours go by and no call from Safelite. I called the Safelite 888-506-1950 number and explained the situation, SHE HUNG UP! If you want to be lied to, inconvenienced and deal with unprofessionalism, use Safelite. This is my first time using my USAA insurance claim and they direct me to these scumbags. I'm using my tried and trusted Windshield installer that I've never had an issue with from now on. As I used to be a licensed vehicle dealer and he has replaced at least 30 windshields for me and never had fitment, quality or scheduling issues. Sam Diego Glass is who I recommend over Safelite with 100% confidence. Again, DO NOT use Safelite! read more

I had to go here 7 times to get my windshield fixed, and hey didn't give me the discount they said they would. My insurance company directed me here to get my windshield fixed. It's $1200 to get it installed and then calibrated for assisted driving features. The first time I went there, I dropped my car off. They said it would take about 3 hours. The second time I went there, I picked my car up, and the new windshield was broken. They said they were sorry and I could come back when they get new glass and they'd install it for no additional charge. Then after I left, they called me to come back and sign a waiver saying my car's features didn't work and I can't sue them. The third time I went there, I showed up and the woman was surprised and asked if anyone had called me (they hadn't), and she said they actually didn't have my windshield yet. She spoke to the manager and then said they would give me $100 off my deductible. The fourth time I went there, I dropped off my car. The fifth time I went there, I picked it up after over 4 hours. The technician said the windshield they had didn't have the mounting brackets in the correct spot, so my cameras were misaligned, and they couldn't calibrate them. They ordered a third windshield and would replace it again. The sixth time I went there, I dropped off my car. The seventh time I went there, I picked it up and saw they charged me full price. I mentioned the $100 off they promised me, and the same woman had no idea and said "she would talk to the manager." I reminded her it was her who had told me, and she didn't say anything, she just stared. And the windshield is dirty. This place is clown town. Go anywhere else. read more

I made an appointment on Greenfield Drive. I wanted to ensure my appointment and timeslot because I am a mother that has children that I need to pick up fromschool while sitting there. I find out that they do not have the glass that is needed for my windshield even though I had made this appointment a week ago to ensure that everything was in place so I wouldn't be losing money from missing work. Anyways pissed off is an understatement when somebody calls to get a windshield replacement. They should be more thorough with what type of glasses needed for the replacement instead of having someone come in for an appointment and not have what's needed to fix their glass. Not only do I have to wait longer with my windshield replacement I'm just so pissed off that they are so unprofessional!!!! read more

Awesome work done on my front windshield by Gerald! He let me know up front if the glass broke the Money I paid for service would go to a new windshield if it broke. Well I'm happy to say it did not break and he did fix the damage . We all know that glass is a challenge to work with and you can't fix it like perfect but I'm very happy with the fix . Safelite is a professional and 100% satisfied company. I'll be using them from now on . In this business you get what you pay for and safelite gives you the best price for the value for quality service. Again thank you safelite & Gerald !!!l. read more

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