I had a very smooth experience, dealing with the replacement of my front and side door windows. After a few rescheduling appointments, service representatives Damian and Andrew, continued to provide great service and kept me well informed on everything I needed to do. I'm very pleased with the service as well, the time of repair was surprisingly quick. read more

broke my new car miltiple times, broke the gutter beneath the window so it leaked all over the engine, brought it back and not only did they make that problem even worse but also broke my rear view mirror and gave it back to me at closing locked the door and left me with the car that way. stay away and avoid this place at all costs read more

My sister just told me that a rock hit her window while driving and was concerned the glass is going to shatter. I told her I e used Safelite before and it's a quick and simple process to schedule and likely they'll work directly with her insurance and if she has coverage- she'll pay no out of pocket. I then went to website, filled out online form for her and schedule a day that works for her at $0.00 because she did have glass coverage. I just took all the stress away from her in a matter of minutes. read more

**COVID-19 REVIEW** I have been keeping my eye on a part of my windshield that had a rock hit it. It's slowly been crawling and after a hot day, it really took off. Then I knew I had to get it replaced. I made my appointment online last week and was able to easily pick a day and time slot that I wanted; there is an option for "Early Bird" in which you are the first customer of the day if they come for mobile service which is an additional $15. I had them come to my site during these times instead of going to their store. Very professional and organized from the minute I went to their website. It was easy to navigate, and the email communication was thorough and clear. I was updated via email on the morning of my service of who my technician was going to be with a picture. He called me to let me know he was en route and 15 minutes away. I had the car in the driveway ready for him to go to work after we socially distended, and I was informed of the process and given opportunities to ask any and all questions. They remove your car stickers and put them on again, too! The whole process took about an hour! After the work was done, Aaron explained that everything went well and "after care"; no car washes for a few days, and to make sure the tape was taken off prior to 72 hours, but could be taken off later in the day. Overall, fantastic service, highly recommend, and would use them again. Very friendly and well-trained! read more

Safelite AutoGlass - Installation; new windshield on left to go in. You can see back of truck has a bunch of other windshields to be installed for the day. - Auto Glass Services Near Me - Depew, New York

I made an appointment for them to check out a couple gouges on my front windshield. After arriving, a worker came out to inspect the windshield. He said there was nothing they could do except replace the entire windshield. This is absolutely ridiculous. I know they could have buffed out the scratches, or used a filler to remove the scratch. Very poor customer service, and a giant waste of my time. read more

Great service. They were able to get us in quickly. Did a great job. No complaints whatsoever.

Really nice folks work here- where ever do they find these happy nice employees? This must be a great place to work; everyone is always so helpful and in a great mood. A few weeks ago my 2013 Honda Accord Coupe was in for service for a large crack that grew from a stone chip. I drive the 290 daily and road construction seems a constant, as well as unclean flatbeds and dump-trucks that drop debris with every bump in the road. A very nice young man got me going in record speed with a new windshield - clean work, no problems, happy me Never thought I'd be back with my new ride. Yup, a dump-truck threw a rock and my one and one-half week old Lexus RC was the poor victim Darryl to the rescue. He explained the difference between filling the chip vs. replacing the windshield and the warranty that covers both services, allowing me to make a knowledgeable decision. He also let me know that if I preferred "Lexus" glass as provided on Lexus models, I can request such. So, since Safelite warranties their work, I opted to pay out of pocket for the repair (instead of the replacement). If for any reason the repair doesn't "hold," then I will take advantage of the Safelite warranty and order the Lexus glass replacement. read more

Should be illegal that they're still open. First they realize bought the wrong glass for my car after already taking apart my door. Then they leave with my car door in pieces. Then appointments keep getting pushed back without actually confirming with me. After an entire month since the initial appointment, they do the work and don't line the glass up and the door isn't put back together properly. I got there in person and I get the car back with the door handle not put back together properly and the window is still not sealed. The lock system in the door is also messed up and the speaker in the door is misaligned. read more

Very helpful and kind. Our window shattered unexpectedly when we were traveling. They helped us out and put on a temporary wrap til the glass could be replaced. They worked quickly, and the work was good. It survived a 300+mile highway trip. read more

Second time using safelite to repair a crack in a windshield. Fast, great customer service with the technicians and very transparent and clear about what they'll be fixing and how they'll fix it. read more

Had a chip in my windshield that Safelite came out and repaired, right in my driveway. I chose the 12-5pm window (haha) and the technician arrived at the midway point. Lots of communication via email and text. Set the appointment up online, they contacted my insurer and that was that. All good! Done and done in thirty minutes. read more

Safelite AutoGlass - Courteous, expert service!! - Auto Glass Services Near Me - Depew, New York

Got a chip on my daily driver's windshield, and it was covered under my insurance. Was in and out in less than half an hour. Clean waiting room, polite staff, A/C felt great. Definitely recommend for getting insurance covered work done, along with non-related insurance installs or repairs. My friends and I have used Safelite locations all over the country to install windshields in our race cars and they've always been great to deal with. I've never waited longer than a day to get an appointment, and they've always gotten the job done super fast. Thanks again ! read more

if I could give zero stars, I would. was the first person in the location and customers that came after me were service I sat there for three hours waiting for my glass to be repaired when another guy that had a 1 o'clock appointment just I did was service first and left a half an hour before me. read more

Visited Walden Ave store. Had first appointment of the day at 8am. Technician didn't even get into car till after. 8:30. Thanks for wasting my time. read more

Arranged Safelight Auto Glass which came recommended through Progressive insurance.. They came and took apart my car.. Then refused to install my windshield because of rust around the seam.. After arguing with the service person..because there was no visible rust.. Sending pictures to local and regional managers.. They left me high and dry with my car in pieces.. And not drivable.. Spoke with the two managers that took the servicemans word over my photos and got no where.. Pure incompetence.. Had to arrange another company to install the glass while my car sits in my driveway with do not drive in black marker on my old windshield.. Who has time for this..? Now I'm without a vehicle.. Don't believe all the Safelight commercials you hear.. Do some reviews and don't just go with whom your insurance suggests.. Safelight dropped the ball on me and will for you too.. read more

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Great experience. Had a stone hit just below line of sight of driver. Due to size, insurance determination was to repair. Great communication on schedule and arrival. Repair tech Joseph was very pleasant and professional and noted that the repair could be completed, but would be very noticeable and would not hold. He suggested replacement. Easy schedule for replacement, but due to weather had to reschedule. Again great communication from office. Replacement tech Jonathan was also pleasant and professional. Quick but excellent completion of work. Thank you. Would recommend read more

Safelite AutoGlass - Auto Glass Services Near Me - Depew, New York

Very pleased with the ease of scheduling service through my car insurance (Allstate) and the clear communications from Safelite. Technician was on time, professional and polite with repair completed promptly. Can't ask for much more than that! read more

Bruce was Awesome! He's the guy with the Mullet at the Walden Dick Rd location. His Customer Service was Subpurb! Awesome Company and they did a Great Job! Highly Recommend!!! read more

They gave me such a good deal! I didn't realize a loop-hole in my insurance that required me to pay out of pocket for a new windshield, but the staff here was so friendly and accommodating. The only hindrance was not having access to WiFi, for I needed to go during the day I was hoping to get some work done from my job. The staff did the best they could to resolve the issue thought. The best part was that the technician (Pete) finished the job 30 minutes earlier than expected! Two thumbs up from me! read more

Had a passenger side window shattered by someone (it doesn't pay living down the street from a high school I guess) So, I tried Safelite Auto Glass for the first time. The installer did a fantastic job replacing the glass and cleaning up all of that broken glass. If I have to get more glass replaced, there's lots of glass on a van, I would absolutely use their service again. Did it right in my driveway, didn't even have to travel What great service. read more

Avoid at all cost!! Insurance just recommends safelite because they are the cheapest for those insurance companies. When you need to pay out of pocket they rip you off. They take your windshield off then tell you "sorry can replace due to rust" then make you pay for their time to rip that glass off, then you need to tow your vehicle to another place. I had a dime size spot of rust that another glass repair company had zero trouble with! Go with the smaller companies and avoid this one. read more

Horrible experience, to honest if there was possibly to give no stars it would apply. The lack or service, and the ability to keep their customer inform is beyond pathetic. I submitted a claim through my insurance Safelite advised me the repairs would be done on a Monday...Nope, no contact to inform me either. I call them for an update and they advise it will be Thursday or Friday, I call Friday and they said the there was delay with the class Adler would have to wait another for the glass to come in before they can contact me to even schedule an appointment.. They slogan is catchy but their service is an absolute joke. I recommend keep you reaching out to your local glass provider for better service, guarantee, and quality of work!! read more

I had to have my windshield replaced and was able to get in right away. 100% covered by my insurance!Extremely friendly staff with snacks and beverages in the waiting area. My technicians were extremely polite and speedy. Highly recommend!! read more

called safelite for a cracked windsheild. booked on line, they were on time and did a great job. Only thing i would suggest...after install, turn on the windshield wipers to make sure the rubber didn't stick or fall off during install. had to replace a wiper blade, and pick up little pieces of rubber off the seats & floor mats. read more

I was putting off getting my crack in my windshield fixed. The customer service rep when I called was extremely helpful and accommodated me, more than I thought. Great service and communication. John, who repaired my windshield was awesome! read more

For some reason, regardless of the vehicle I own, car thieves are drawn to my car and love to smash my windows, rifle through my stuff and maybe steal a thing or two. So I have become very familiar with Safelite. I've used their mobile service more often than their in-shop service because I don't want to drive to Depew. Mobile service may take longer to complete because they need to accommodate so many schedules. But it is worth it. Their communication with you is excellent. Multiple reminders about the appointment and phone calls when they're close by. They do great work generally speaking. On one occasion they accidentally put in non-tinted glass and when I advised them of this they quickly and apologetically replaced the glass. They will also order the extra parts such as panels or frames if the lovely car thief happened to damage other parts of the vehicle. The number one reason I was motivated to review this business was the professional service provided by the technicians. I've met a few. All have been great. The most recent technician remembered me from my break-in two years ago. It's always a pleasure to chat with these guys, despite the unfortunate situation. read more

I found the service and the installer to be excellent. He called me 10 minutes before he showed up. He gave prompt service and right in my driveway. I could make dinner while he was installing. read more

I had to wait 5 hours to get my windshield replaced when I was told it was a 2 hour wait. I had an appointment at 10:30am and arrived promptly. Spoke with the front area lady and was told it was a 2 hour wait for the work to be completed. I was ok with that so I went to the mall nearby and came back at 1:00pm (2.5 hours past) and my car was still out front and in the spot I left it with my cracked windshield still. As I walked in the waiting area I watched a pair of people being approached that their car was done that had arrived at 11:00am to have their car fixed. It was just such a hassle that it didn't have to be. I left again and wasn't called until 3:30pm (another 2.5 hours past) to tell me my car was finally done. And the extra time wasn't worth the cheap wipers they put on my car to replace my rain ex wipers. read more

Not a good experience.. the first appointment never took place, the tech was supposed be at my home between 12 & 5, I received a call @ 4:45 from the manager telling me that the guy tried to call me @ 4:30 and I didn't answer my phone, I'm VP of an IT company my phone is glued to me .. so that was BS. Then she tried to tell me that it would be 2 weeks to reschedule , I told her unacceptable and I would contact my insurance company and eventually she said ok one week. The following week came and again the tech was supposed be at my home between 12 & 5, I called her around 3 or so since I had her number ( she called me in the morning and assured me she would be there between 12 & 5) only to tell me that she was too backed up and couldn't make it but she would let her manager know.. I didn't hear anything so I called the office and expressed my frustration that my wife had to take time off a second time and still not resolved and I would call the insurance company, they finally sent a tech @ 4:30 he was real nice and made the repair. read more

Service was less then good. I have a Honda windshield which has to be replaced by another Honda windshield due to the calibration that needs to be done for the safety features. They knew about this replacement for two weeks before my appointment. The day of appointment dropped car off was informed could take 2-2/12 hours received call 20 minutes in that they can not replace because they need the Honda windshield. Don't know why this was not ordered at time appointment was made. Honda windshield was ordered went back the next week for a 9:30 appointment dropped off the car @ 9:15 came back over an hour later and car hand not even been started. Had to then sit and wait 2 hours for the job to be completed. Seeing this was my second return the job would of been done timely. read more

I shattered the back window on my SUV and called and scheduled safelite to come out to fix it a few days later. I was given a window of 12 pm till 5 pm. On the day they were supposed to come out I finally get a call after 4 pm saying they would not make it and looking to reschedule a few days later. I was furious, especially since we were expecting snow and cold the next few days. I objected and demanded they make me their first priority the next day. The next day they called and said it was too cold and since I did not have an indoor space to do the repairs, they again wanted to reschedule. After demanding a supervisor and some choice words, the technician agreed to come get my car, and drive it to their shop and repaired it. The work was finally done, but I will never use this company again!. read more

Second time I've used Safelite. THEY COME TO ME ...As far as I'm concerned that trumps everything. Is the chip invisible?. No, but their fix guarantees the small crack won't become a BIG one. And it's covered (fully) by insurance. If the crack had been bigger , i would have had to replace, costing me a $250. Deductible.... read more

I was scheduled twice and no one showed up. I stated at work until 5:30PM for an appointment that was scheduled between 8AM-12PM. That was on 8/23. The tech was supposed to show up on Friday at the same time and again was a no-show. I called back and had to bring my car into the shop. I was told over the phone that it would take 15-20 mins. When I got to the shop I was told 45 mins for the wait time. When I told the person at the window that I was promised 15-20 mins, she said, "that must have been from the call center"! I was asked on multiple phone calls to purchase wipers from you. How can you push items when nobody has a clue of what's going on? I was very upset with the service. I will NEVER refer anyone to you. Also I just saw the invoice of the work. It says that my windows were cleaned and the car vacuumed, neither was done. read more

They will lie to you about the time it take to get your car back ,they get real bizzy so the person working on your car in the morning could be multi tasking in the afternoon,the tech's get kick backs so they try hard to sell you wiper blades, just make sure the person working on your car is not in a rush, when you return, for adjustment they will give you attitude read more

Zero stars. Made an appt a week in advance. Appointment was confirmed by Safelite thru emails and phone calls. Take my car in to have windshield replaced. I arrange for someone to pick me up at location so I do not have to wait there. 40 mins. into my appt time, I receive a phone call from safelite. They do not have my windshield to complete the work. Windshield wouldn't be available for 5 more days. A complete waste of my time. This location is disorganized and inept. Save yourself frustration and take your money and car elsewhere. read more

Worst service of my life. The lady at the desk was rude when I asked how much longer my car was going to be. Took her sweet time finding out how long it would be. I Had an appointment at 1030 and by 1135 they said it would still be 20 more minutes. I don't mind waiting but an hour and a half for a 30 minute repair with no explanation is a little ridiculous. read more

Couldn't have been easier to replace my windshield. The technician was professional and pleasant. Highly recommend!

I have had consistently bad luck with Satellite. They are really unreliable and always try to replace my windshield with a cheap, low quality version. If you have a decent car, look elsewhere... there are lots of good shops and this one ain't it. read more

I scheduled an appointment for our company vehicle to have the windshield replaced between 12-5 on a Thursday. They were supposed to call when the tech was on the way, the tech ended up just showing up 5 min before we closed at 5pm and said he could not do the job unless we moved the vehicle inside because it was getting dark out. If they are scheduling appointments in the evening why do they not have lights in or on their vehicle?. The tech said the job would take 2 hours and if we could not accommodate him he said he would have a manager contact us to reschedule. I expressed to the tech we had an appointment to have the vehicle inspected in 3 days and he assured me again that a manager would call. Later that evening I received a cancellation notice by email and never received a call, when I went to reschedule online the next available appointment was 2 weeks away. I went to another company. read more

Wonderful experience - The technician was so nice and accommodating. Showed up on time and job was done perfectly!