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Services - ASAP Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

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Recommended Reviews - ASAP Auto Glass

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1 year ago

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1 year ago

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2 years ago

Highly recommend ASAP!, great pricing, great service! A+ all the way! We use them for all our glass needs at Conway Beam Truck Group

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10 years ago

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Ask the Community - ASAP Auto Glass

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Safelite

Safelite

(29 reviews)

John from Safelite did an awesome job helping to install my windshield for repair in addition to…read morerecalibrating my camera. Could use more men like him that help value the company he works.

Terrible customer service and zero accountability -- stay away from Lockport!…read more I scheduled a windshield replacement appointment and received a formal confirmation email verifying the date and time. After driving over an hour to get to the appointment, I called the center when I arrived. The receptionist told me they do not do windshield replacements at 4:30 PM, even though I had a documented confirmation. Instead of showing any empathy or taking responsibility for their own company's scheduling mistake, she was extremely condescending and gave me a massive attitude. She told me that only chip repairs are done at that time, spoke to me as if I was an employee, and demanded that I reschedule. Not a single time did I hear an apology or any attempt to make things right. Yes, I was angry. However, when I calmly told her to focus on the facts rather than attitude, she literally hung up on me. I tried calling back six more times to reschedule before 5 pm (their business hours ended at 5 pm), but she purposefully refused to answer. I then reached out to management (Scott), and he didn't respond either. For something as simple as a windshield replacement, there seems to be a valiant effort here to drive customers away. Whoever hired that receptionist needs to reevaluate their standards. I will never recommend Safelite AutoGlass services in Lockport, NY. Customers deserve to be treated with basic respect. This isn't rocketscience. These employees need to be let go immediately!!!

ASAP Auto Glass - windowsinstallation - Updated October 2026

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