Great customer service and knowledgeable installation…read more Problem with crank on one casement window and they Called the next day after install and said new hardware Is on the way. Bob and Larry great to work with. Bob even Fabricated a new round design that goes on top of sunburst Like window instead of using old one.

We had our new patio sliding door installed last week. Working with everyone at Window and Door…read moreSolutions has been great! Starting with the sales dept - they never tried to up-sell us like some of the competitors. We only wanted the door now, so we just talked about the door. The installation team is great too. They are courteous, clean and friendly. I like that each person on the team has a specific role so they know what they are doing at every phase of the project. Our new Pella door is beautiful!

We had all our 30 yr, old windows replaced over 1 yr. ago and we couldn't be happier with them!!!!…read moreThe old windows would frost up in the winter, you couldn't touch the glass it was so could, the wood was rotting , Now they aren't doing any of that ! Our house is so much warmer in the winter and cooler in the summer! We use our furnace an air conditioners so much less. They were on the low end of the price range but top end on quality and service! The installation was quick, and clean! They look beautiful! We had a bit of a snag with an odd shaped window but they handled it appropriately for us! You can't get better quality at any price! HIGHLY a recommend them!!!

Window and door replacement. Arrived on time. Worked…read morequickly and efficiently. Very pleasant. Clean up when finished. I would recommend them for you. Dependable. Good quality good service and value call with confidence

I have owned a 1934 double house for over 60 years. Big L is the only company I have dealt with…read more that still provides the same quality and service now, as it did years ago, when I first had new Marvin windows installed. In 40 years, I've had to replace only of the original 32 I had installed. And this was not a fault of the window but of the old house's window frame shifting on the weather side. They sell quality windows and doors, use experienced installers, and are well organized. DEALING WITH THEM IS SO EASY. When you phone, a company person answers the phone and responds to your need. DONE! Their follow-up repair service is also excellent. They respond, however small the problem.

Our experience with Big L started off exceptionally well -- attentive, great service, though a bit…read moremore pricey than other quotes. We decided to go with Big L because they are local and felt like we wanted to support the "little" local company. We signed the contract and off we went. Our doors came in, were installed. They stiffed us on the first installation day, but then showed up unexpectedly a few days later. The problem is, the doors they installed were the wrong color and not what we ordered and the hardware was wrong. One screen was slashed from top to bottom. This wasn't evident until after they were installed. Our house is architecturally significant, and the installer had to create new holes and install hardware where there wasn't hardware before. Big L indicated they could just swap out the doors and get us the right color, but that that would leave us with holes and damage from the original installation. Not optimal. After MONTHS of badgering us for payment, but not making any effort to remedy the wrong hardware or ripped screen, we paid a reduced balance, and are left with doors that don't match our house, aren't what we wanted, and without any service to make it right. Oh, and the screen on one of them is still trashed. I wouldn't recommend Big L. There are lots of small companies out there. Try one of those instead.

I highly recommend this company. I am extremely happy with the windows and the skilled,…read moreprofessional way they were installed. From beginning to end, the estimate appointment, the respectful workers who did the installation, and the organized manner of doing business - everything was perfect. I had tried another company that didn't have their act together, but Pella gave me more for the money - They all were highly skilled, professional and honest.

My French doors were several years out of warranty and stopped clothing smoothly. The lock no…read morelonger worked. I contacted the service department online and as a courtesy they agreed to send a representative. He arrived, worked for over an hour, fixed both issues and did not charge me. This is old fashioned outstanding customer service and it deserves loyalty and recognition!

stay away from business they don't manufacture their windows so they sell yout50 yr warranty but…read morecompany went out of business there goes warranty When there problem be prepared to be yelled at by Nick the salesman I agree Nick stinks like ashtray The owner Mark does nothing Nick runs the show Very poor customer service

Willing to change review if they ever fix my window. It's been over a year since our instal and we…read morehave had a bad casement window since it went in. I mentioned it to the installer but since it was a few days before Thanksgiving 2021 he didn't have time to try to fix it. When they returned to finish up some other windows I mentioned it again. This time the installer got on the phone with the factory and tried to fix it as per their directions to no avail. Months later, only after my phone calls, did the owner come to look at it. He was unable to fix it and said he needed a specialized tool to do so. When he returned with the tool he adjusted my window so that now there is a 3/4 inch gap at the top and it will not close at all. He said he would get a new window for us. And here we are. Months later and no window. I have called repeatedly only to be told my window is 2 weeks away from being delivered to them. It has been 2 weeks away for almost 3 months.

Enjoyed my experience with Dan, if that's even possible when working with a contractor. lol. Zen…read moreWindows is definitely not your typical home improvement contractor. I was told I could pay after the installation and that I did not need to put any money down. okay. I liked that. I was also given a real price for 2 doors in about 5 minutes after speaking with Dan. Delivered in email. a couple weeks later they installed 2 doors which look much nicer than what I had before.

From the owner: Welcome to the Easiest Window and Door Buying Experience in the Industry! Zero pressure window and…read moredoor buying experience. We make it easy as 1-2-3-. No in home salesmen, no fancy warehouse, deal directly with the owner Dan, no deposit due until the job is finished, and backed with a limited lifetime warranty, as well as same day quotes online or over the phone. EZ Window Solutions of Buffalo is a window replacement company.

Stellar Roofing your the best. The gentlemen who did the front of my house was awesome, I have no…read morecomplaints only great things to say, they did a excellent job on the Tando stone siding on the front of my home, they walked me throw everything, they even worked during single degree weather and it was freezing over the last few days. They cleaned up all the nails, and even brought there own dumpster. My home looks total different and beautiful. Thank you Stellar La kesha Dillard RN

If you're thinking of getting a new roof -- go with someone else!! This place has caused my home…read moreand family more trouble than our ancient garbage roof ever did. We were quoted for a new roof on our home in April 2025 and work began soon after. The workers had total disregard for our property. They stomped across our front garden, left their empty cans in our children's sandbox, and left nails just all over. They also smashed and snapped a huge limb off of our lilac bush (I watched them do this carelessly). They left extra pieces of roofing on the roof that blew off into the yard as well as a significant amount of nails on top of the roof of our porch. I understand the work can be messy, but this seemed outrageous. I was picking nails off our driveway for months afterward. The real issues started this winter. We live in Colden, NY and are used to harsh winters with an old roof. However, you'd think after almost $30k for a brand new roof you wouldn't have to worry about leaking/ insane ice issues on it. We have had leaking in the past that we were told would be remedied with the new roof. Instead, the leaking has been significantly worse this year causing more damage through our walls and ceilings. The first time they sent a repairman out to address the issue I was not asked if we were home or if they could come on the property. They called and told me (again, not asked) they'd be at our house in 20 minutes. While I appreciate the quick response, I am a SAHM with two littles and really did not feel comfortable receiving a call that someone would be coming into my home while I was home by myself. In addition to this, they gave the repairman the wrong address and he ended up stuck in my neighbor's driveway which was completely torn up when they pulled him out. The repairman did nothing but take photos of the house and shrug. He told me he couldn't do anything because the amount of ice on the roof would further damage it. The second time this happened, he took a ladder up to look at the issue and told us it was because of the siding. Our siding is old, however we are not convinced the siding is the issue. He found more pieces of roof that'd blown off in our yard and told us he was going to leave to reshape them and come back later that day to reattach them. He never came back, and we never heard from anyone again.