Welp, I had an oopsie. I was parked at a business in a very tight spot. It was the last free spot,…read morebetween another car, a brick wall, a telephone pole, backing out directly into traffic. I had a bad feeling about it right away. And in the end, I was right--the telephone pole got me. :-( I grazed it while backing out, enough to do a noticeable ding. Nobody was hurt. I didn't damage any property of anyone else. Except for the bit of telephone pole lodged into my driver-side door. I shopped around online for a collision shop not far from home with decent reviews, and landed on Schmidt's. I liked how the majority of their reviews on Yelp and Google mentioned that they handle pretty much all of the insurance back-and-forth, plus do great work. I called them, and they could see my car right away, so off we went. After meeting with Schmidt's, we decided to leave my car there right then for them to do the work. The shop was clean. Everyone was very friendly. (One hrrrmmmppphhh, nobody was wearing a mask, but I was, and they stayed their distance.) I called my insurance agency to connect them with Schmidt's, and for the most part they communicated with each other, without me having to do much at all. It took about four or five days for the insurance to finalize the approvals, and another four days or so for Schmidt's to do the work. The nature of the work is a lot of applying, then drying, then doing that again, so I knew it would take a while. But when I picked up my car, the work was impeccable! No signs that my driver-side door was ever up-close-and-personal with a telephone pole. The paint was all blended just right to match the rest of the driver-side of the car, and my pinstripe was reapplied nicely, too. I have had horrendous luck with most automobile shops, still not having a good, reliable, trustworthy go-to mechanic. But when it comes to collision, if I ever need work like this again (and I sure hope I don't!), Schmidt's is definitely my go-to collision shop.

Had our truck and car undercoated. They did a good job and were very friendly. They were very good…read morein scheduling the appointments for us. Good value.

I had a very smooth experience, dealing with the replacement of my front and side door windows…read more After a few rescheduling appointments, service representatives Damian and Andrew, continued to provide great service and kept me well informed on everything I needed to do. I'm very pleased with the service as well, the time of repair was surprisingly quick.

broke my new car miltiple times, broke the gutter beneath the window so it leaked all over the…read moreengine, brought it back and not only did they make that problem even worse but also broke my rear view mirror and gave it back to me at closing locked the door and left me with the car that way. stay away and avoid this place at all costs

We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the…read moredriver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys! We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the driver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys!

No one wants to replace a windshield! I had a busy schedule so they saw me in West Seneca. Marty…read moreand team could not have been more helpful. It took about an hour and while one might wonder what made service so good.... I had one replacement that left me with a piece of glass on my dash that had my inspection sticker etc on . I drove around with this for a year until next. inspection. Marty removed said stickers and applied them to my new windshield. This felt huge to me. I will definitely use them again and referred people already .

When my car was in an accident on the Thruway I thought it was totaled. My insurer had the vehicle…read moretowed to Carstar who said the car was reparable. I had mixed feelings, I had no desire to buy a new car, but I was worried that it wouldn't feel right again. But the work they did was very good. The car looks fine with no outward indication it had been in an accident. After I picked up the car I drove nearly 400 miles home. The car feels more solid than before, with lower noise (it's 7 years old with a lot of city miles). The staff was helpful and responsive, especially Nicolette and Brandy.

I had a pickup truck try to pass me on the right, causing damage all down the passenger side of my…read morecar. My insurance company, Allstate, suggested Northeast Collision as they were close by. From my initial encounter, they were helpful and professional. I knew what would be repaired on my vehicle, and how (OEM, aftermarket, etc.). Jim was a pleasure to deal with and kept me informed of any changes to the repairs and when the car would be ready. The quality of the repair was excellent, and the car was ready exactly when promised. I highly recommend them.

We needed to replace our bay window glass, and decided to try Coby's Affordable Glass out, since…read morethe estimate they offered was half the price of the other companies we called. So glad we did--they replaced the glass, took away the old glass for us, even polished the new window, and did the whole job in under an hour. The workmen were very thorough and respectful, and we will definitely recommend them in the future.

From the owner: windshields, autoglass, table tops, mirrors, shower doors, house glassread more

Went there once a while back, all they needed to do was a pretty routine oil change. When it was…read moredone and they had me start my vehicle....they quickly yelled for me to shut it off. They had forgot the basic step of putting new oil in. All they did was laugh about it. Will never go back there and I have heard similar stories from others who went there. Would give zero stars if that was an option

Got an oil change in November. Had my card charged twice. I had went to the store and called…read moreseveral times over the last couple months to have my card refunded but never happened.

Brian Harrington is a terrible windshield installer. Don't make the same mistake I made by hiring…read morehim. He could not install the rear windshield correct then demanded full payment after he gave up. He said he would come back for another $100. Which is BS. Do not have him install anything.

My wife and I used this company to replace Our windshield in…read moreour truck. We always try to use local companies and small businesses but I would steer away from this place. They came several days later than first stated. Also got black adhesive all over the interior of our truck as well as ruined the dash board by dropping some sort of primer or cleaner. The trim on the exterior was not installed correctly and I fear will blow off at any moment. When we asked Brian what we can do to fix these problems he first stated he didn't get stuff or grease all over interior, in a very rude way. Then he wouldn't reply at all. I would not recommend at all, many other places to choose from.