Very professional. They explained everything they were doing and what I needed to look for if there…read morewere any issues. I was very satisfied with the results

From the minute I called Glass America East Aurora, the reception was professional, friendly,…read morethorough and I was pleased above and beyond my expectations. I was referred to Glass America by Northtown Automotive. I couldn't be more pleased with the East Aurora locations service, value and follow through. I was in the shop and on my way home within an hour! I recommend Glass America, East Aurora highly and me and my family will go here whenever the need arises! Give them a chance, you won't be disappointed

My new car did not have a sun visor tint on the front windshield. So I always had to have the visor…read moredown and duck under it to see the signals and street signs. These folks were very nice, family owed. 20 minutes later and $50 my problem was solved. Very pleased. Yes the waiting rooms needs a re- do, but if you want fancy. .... Go to your dealer and pay twice as much!

horrible business, cheap materials mess up windows and they don't take accountability. instead they…read morecall you multiple times harassing insisting it isn't their fault

We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the…read moredriver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys! We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the driver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys!

No one wants to replace a windshield! I had a busy schedule so they saw me in West Seneca. Marty…read moreand team could not have been more helpful. It took about an hour and while one might wonder what made service so good.... I had one replacement that left me with a piece of glass on my dash that had my inspection sticker etc on . I drove around with this for a year until next. inspection. Marty removed said stickers and applied them to my new windshield. This felt huge to me. I will definitely use them again and referred people already .

Our wheelchair van was in a major crash. Gerber Collision kept workers until 10:30 pm so they could…read morefinish the job and get us our wheelchair van back. The work was so PERFECT that, as someone who is very meticulous with my cars, there is NOTHING that I could discern that felt, sounded, looked, or handled differently. There was absolutely nothing I could detect that would indicate the van was in an accident or even had any repairs at all. The staff literally said "you need this van back for your son, we're going to stay open tonight and get this van finished and back to you". We are grateful to Gerber Collision of Clarence for going above and beyond. Mike (Akron)

Shannon was very respectful and knowledgeable during my appointment for my yearly rust proving and…read moremaintenance. She offered a service that I declined but I asked if this could be honored at a later time for the price she offered and she said yes. She wasn't pushy at all, which I greatly appreciated!

I would recommend them to everyone. Communication was fantastic. All the staff were friendly and…read moreefficient. My car looks fantastic!

Everything in the process of repairing my vehicle was handled so well. From dropping off and…read morereceiving my rental to the communication I had throughout the week I could not have been happier. The work performed was excellent and I am very pleased. Highly recommend this place for your collision work

I had a very smooth experience, dealing with the replacement of my front and side door windows…read more After a few rescheduling appointments, service representatives Damian and Andrew, continued to provide great service and kept me well informed on everything I needed to do. I'm very pleased with the service as well, the time of repair was surprisingly quick.

My sister just told me that a rock hit her window while driving and was concerned the glass is…read moregoing to shatter. I told her I e used Safelite before and it's a quick and simple process to schedule and likely they'll work directly with her insurance and if she has coverage- she'll pay no out of pocket. I then went to website, filled out online form for her and schedule a day that works for her at $0.00 because she did have glass coverage. I just took all the stress away from her in a matter of minutes.

They were perfect from beginning to end -- quick estimate, fast service, and great communication…read more They kept in touch and let me know exactly when the service was done. The installer (Joel) was excellent -- very polite, efficient, and fast. He did a fantastic job! Two thumbs up!

Kathy, who answers the phone has no clue what she is doing. I called around 18 months ago asking…read morespecifically if they did glass backsplashes. I made an appointment, the salesman arrived, I explain what he was doing here and he said "oh we don't do that!" I said "ok, that's what I called about. " That was a waste of my time and his. Now about a week ago I called and spoke to Kathy again, I told her I had two pedestals coming and I needed to wait until they came in to see what size glass I would need for my dining table. I said could you give me an estimate on how much it would cost for an approximate size? She said "absolutely" looked it up and told me the cost and said "definitely wait till you get your pedestals in and then call her back or stop in." The pedestals arrived I stopped into the shop and started explaining to her our conversation on the phone and she says oh you're going to need 1/2 inch thick glass that needs to be tempered etc. etc. I said that's triple the price of what you quoted me on he phone. She said well I didn't know it was just a glass top I thought it was going over wood. I said why would I have pedestals coming and be able to make up the size if it was a wooden table ? If was a wooden table you would know the sizes, I wouldn't of needed to measure I would've known what it was! Mind you I called before I purchase the table to make sure that it fit within my budget. I called her back explaining my situation and she said I don't know what you want me to do??? Wow!! I suggest they get someone who knows what they're doing. I've now wasted my time and money, TWICE! I will refer people elsewhere. Side note, glass over wood tables is not in style at all!!

Great service, timely, and returned our vehicle sooner than expected. Excellent communication,…read morekeeping us up-to-date with progress and expected timeframes to completion. We would definitely recommend!

My truck was all banged up on the passenger side. In a week's time they had a new bedside ordered…read moreand fitted. All the dents and dings were professionally fixed not filled in with bondo and rattle canned. The staff are great and very helpful. I would not hesitate to take my truck here again for body work.