I wouldn't recommend Auto Glass Now to anyone at all. They're service and customer service is the…read moreabsolute worst. I ordered a window for my 2016 Mercedes Benz CLS 550. They came out to fix the window only to find out the window they ordered was the wrong window and told me I'd have to wait a week before the new window would come in. I understand mistakes happen so no problem. A week goes by and they call to confirm my appointment. I confirm! Only to call back minutes later and tell me that they can't do a mobile repair and if I can't come into the shop I'll have to call someone else to fix it and the lady hangs up in my face. As if that's not frustrating enough the service tech that came out initially left all the screws and bolts from my Benz door off because he expected to come right back when the correct window came in. So now I'm not only without a window in in car, I had to wait a week only to be told they won't come back out and do a mobile repair, and the inside of my Benz door is off and not put back together. I am mad AF and hate I even called them when it's tons of other companies I could have given my money and time too. I am specifically speaking of the Rochester NY, location.

Windshield repair worst quality possible.Owner and employees took no accountability for the worst…read morework possible.horrible value.everything was bad.nothing is lined up like it was before the windshield installation.i would not recommend this business to anyone.you get what you pay for..there the cheapest for a reason.They broke everything you could possibly break during the installation.,from the clips to the moulding.I would not recommend auto glass now at 874 niagara falls blvd. to anyone.there were 2 customers ahead of me one couldn't get his car done cause the replacement windshield was broke.The second customer couldn't get his windshield properly calibrated they told him to go to someone else.Then my horrible job which looks awful.The 1inch gap makes a whistle noise.The alignment is so bad the wipers don't fit on the windshield.I recommend you go to a professional.There is nothing professional about auto glass now at 874 Niagara falls Blvd.The very bad window installation was done on Wednesday March 5th 2025.I am adding pictures including the glass they left in the window defroster which I will have to pay a better company to vacuum.I can't use the defrosters as they are now because they are full of glass.In the pictures there is bad reflection off the glass and bad lighting but it's there this is all true..I went back 3 times and gave them the opportunity to make it right they are not concerned with providing good service and making customers happy.My defroster are actually taped off cause I don't want glass to get in anybody eyes.

He did a good job in my van he is a professional he also had my van inside his garage for a week…read moreother places only leave out your cars the care of my van

Wow! This place was incredible…read more I had to take my dad's car to Buffalo Auto Glass because the driver side window was stuck rolled down. I called first thing this morning to see if they had any open appointments for them to look at it. They gentleman on the phone said to bring it over whenever I can and they'll have it done by the end of the day. They did not disappoint! They updated my mom on the progress of the car throughout the day and they truly did have the car repaired by 4pm! The price was very reasonable, customer service was friendly and the service was impeccable. I would definitely recommend Buffalo Auto Glass. My dad's car is now back on the road thanks to this team!

I'm hoping that this review doesn't go unnoticed because the gentleman by the name of ROB was so…read morekind enough to drive all the way back to replace my windshield after missing the appointment because I had slept through my alarm. I am located in Depew,NY and I believe he may be from Jamestown ,NY. I am very appreciative of him taking the time out of his schedule to return and do a fantastic job! I hope he gets the credit he deserves and this company should be very proud and lucky to have a valuable employee as ROB! Thanks again ROB! :)

I called Glass America yesterday and made an appointment for today for my windshield to be replaced…read moreat home. The technician was very friendly, courteous, and efficient. He worked right in my driveway and used high quality glass. I definitely recommend Glass America and would use them again.

i own a repair shop business ,me and my family been dealing with this business for years sending…read morethem plenty of business.i had my personal e53 amg windshield replaced and they put cuts on both sides of my leather interior .i texed the guy and offerd me only 50 discount on a job that's going to cost 1500 to fix .i recommen no one deal with them bxc if they did this to a customer with years of loyalty they do it to you.now smalls claim court .

WORST JOB I'd EVER SEEN , i have seen a lot after being in the car business my whole life, GOE…read moreSOMEWHERE ELSE, it was so bad I went somewhere else and paid for it again. I have pictures if you need to see it for yourself, all I wanted was a refund, they said they would send me $ 50 for my inconvenience, needless to say that never came. After multiple attempts to get my $50 they offered or a refund. They were sent my letter that I was going to send out if I got no satisfaction, well here it is . Just hoping this helps to keep someone else from getting SCREWED , the only reason they got a star is because it wouldn't let me proceed

Highly RECOMMEND AGAINST using this business In any circumstance you hope to walk away satisfied in…read moreany way. Company can and will make mistakes at the customers expense. Worst experience Ive ever had in any business with any circumstance and again. Acknowledged by company as a fault of their of creation and still demanded the customer pay for the mistake they acknowledged they made. That speaks volumes in itself ‍

Wow!!! I just picked up my car from the repair shop. This was the first repair I needed in my life…read more(and unfortunately on my brand new car) so I wasn't sure what the end product would look like. However, Gerber did not disappoint!!! Everything looked brand new again. When I picked it up, the car was super clean on the inside and out. I am super impressed with the detail and care to bring my car back to new. Service was great. I was informed constantly about when my car was going to be expected, and the receptionist would leave a message if I did not pick up. I guess the only downside was that my car was in the shop for 1 month instead of an expected 1 week, but as long as they took care of it, I was satisfied. The location is also right in the same lot as Enterprise so it made renting a car and drop off easy and quick. Thanks again Gerber!

I like the Take 5 chain; I've used them in multiple States. Today was my first experience at the…read moreElmwood Avenue store. My first impression was not a good one: A sticker announced a store service fee of $6.99 on my $125 service. Gah! There were three bays, three techs, three cars. Mine was the last in. I was there for an oil change. It was 25 minutes before I was even acknowledged. No water? That's a company standard. Another young woman who arrived after me asked, "How much longer, I've been here 20 minutes already". She was told, "About 20 minutes, there are other customers". No reassurances or apologies. Maybe I arrived on an off day, but my impression was there was no heart, no hospitality, no hustle.

From the owner: Take 5 is your go-to for fast and simple oil changes in Buffalo - we get you back on the road fast…read moreso you can spend more time on things you want to do. Our friendly technicians are here for you every step of the way, from helping you select the right oil, to performing windshield wiper replacements, air filter changes, coolant exchanges, and more, all while you stay in your car. Plus, we've got you covered with FREE tire pressure checks and fluid top-offs. Visit us today for a 10-minute stay in your car oil change. Remember, at Take 5, we're faster than you think.

Excellent, timely and polite service. The windshield glass was ready to go when I arrived. They…read moresaid two hours and it was two hours. Great staff and team. Very friendly. Thank you for being so good at what you do.

From the owner: Frontier Glass has been family owned and operated in the Buffalo area since 1920. We work with…read moreplate glass for, tabletops, wall mirrors, glass shelves, cabinet glass, plexiglass and safety glass. We have a glazing division that works on house windows, thermopanes, storm windows, entrance doors and commercial storefronts. We also install custom shower enclosures, measured to fit your space.

Brian Harrington is a terrible windshield installer. Don't make the same mistake I made by hiring…read morehim. He could not install the rear windshield correct then demanded full payment after he gave up. He said he would come back for another $100. Which is BS. Do not have him install anything.

My wife and I used this company to replace Our windshield in…read moreour truck. We always try to use local companies and small businesses but I would steer away from this place. They came several days later than first stated. Also got black adhesive all over the interior of our truck as well as ruined the dash board by dropping some sort of primer or cleaner. The trim on the exterior was not installed correctly and I fear will blow off at any moment. When we asked Brian what we can do to fix these problems he first stated he didn't get stuff or grease all over interior, in a very rude way. Then he wouldn't reply at all. I would not recommend at all, many other places to choose from.

I got my 2014 Mercedes c300 tinted 20% front 2 windows and back window and 5% on the back 4…read morewindows. Booking was easy and the tint came out great. I plan to take it back to get the sun strip I highly recommend them.

From the owner: NA Error Failure read more

I had a very smooth experience, dealing with the replacement of my front and side door windows…read more After a few rescheduling appointments, service representatives Damian and Andrew, continued to provide great service and kept me well informed on everything I needed to do. I'm very pleased with the service as well, the time of repair was surprisingly quick.

broke my new car miltiple times, broke the gutter beneath the window so it leaked all over the…read moreengine, brought it back and not only did they make that problem even worse but also broke my rear view mirror and gave it back to me at closing locked the door and left me with the car that way. stay away and avoid this place at all costs