I almost cancelled my appointment for a new front windshield because of the reviews BUT I am so glad I didn't. I had a great experience. Everyone I worked with was great. I will say that my repair was an easier one due to it being for a 2016 forester but I was still very impressed. I wish I could remember the names of the folks who helped me but had to share my positive experience! read more

There's no phone number listed on their website so I play nice and I send a text and I explain a very simple problem: my rear view mirror has fallen off my windshield. There's no damage to the windshield, it's just that the mirror glue got tired. Text bot recommends I call; the rep on that end asked if I was a prior customer. Nope. Just a performer trying to get to a gig with a mirror swinging wildly from the windshield. (LOL at this rate, I might need a new windshield ... ) There's some tappety-tapping and I give him my zip code and he confirms that there are two places who can help me. "Don't tell anyone I said this, but it is a quick and easy repair. We almost never charge for it. No need for an appointment; just drive up and we'll get it fixed." Marvelous. So I sit in traffic and I wait in line and then I ask the receptionist if they could repair my dangling rear view mirror. "Are you a current customer?" Um. No. "We don't do that. We only repair rear view mirrors for current customers." Are you sure? Cuz I called the 800 # and they said it wouldn't be a problem ... "We NEVER do that." Well then. I wasn't even expecting it to be a freebie, I just need to dry my hair and get to my gig on time. read more

First off, I want to make sure everyone understands that the technicians themselves at this location are great. I've been there for two separate glass replacements and the work has been excellent by the technicians. The issue I have is the most recent experience. My appointment was 10am for a windshield replacement which is supposed to take 3 hrs but maybe a little longer due to calibration, which is what I was told. I was ok with it and brought my laptop to work. Checked in at 9:44 and saw my car get moved to the back garage at 9:55. At 11:04 my car got moved to the parking lot and I both saw it from the waiting room and also on my car camera. I was curious but thought that they would have told me or gotten me if it was complete and I also didn't want to be "that" customer so I waited until 3:30 after my work call and still saw the car sitting in the same spot since 11:04 so I walked up the front desk employee and asked if my car was done since I also received a recalibration certificate email at 1:30. He walked into the back room and brought me my keys and told me it was complete. I was confused as to why no one told me it was complete and asked when it was done as the car has been in the same spot since 11:04. He got some of the technicians and they told me that it was done at 11. I was both confused and frustrated so I asked "So I've been sitting here for 4 hrs for nothing?" Stunned looks is all I got. I told them that it wasn't their fault but something got screwed up. I wasted 4 hrs of my time when I could have been home. I asked to speak with the manager not for them to do anything but so that someone in management knew what happened and hopefully they can make changes so this doesn't happen to anyone else. Unfortunately, all the mgrs were in a mtg so I couldn't speak with them so I asked them to have the mgr, Brady, call me. On my way out to my car, one of the technicians came up to me and apologized profusely and I told him thanks but it wasn't his fault. Like I said, he and the other technicians are and have always been great. Now the fun part. It's been a week since my experience and still nothing from the mgr. Nada. I write these reviews with the hope that these things won't happen to anyone else. I also want to make sure that people have as much information before making choices on where to spend your hard earned money. For me, I will not be using this location or safelite going forward which is sad as the technicians do good work but the overall experience including not being able to call the shop directly without going through a bunch of other people is stupid. I am not asking for anything besides acknowledgement of a problem and apology from someone in management and that they ensure that this doesn't happen to anyone else in the future. So you've been warned. Again, the technicians are great and this is in no way a reflection of their work and dedication. read more

I set up 2 mobile service appointments for a windshield replacement on sunny days to uncomplicated the process. On neither of the 4 hour windows on those days was I contacted just a no show. On the third day after phone call coaching before the appointment with the tech who was coming I got my windshield repaired. I noted immediately that the navigation/camera box on the windshield had rattling noises. I called the main Safelite number and they said just come in for warranty service. The receptionist at the Bellevue store was indifferent as we showed up and she said that there were no appointments today after being told to just show up. It is impossible to talk to a real person as they have a new scheduling system that is going to bury their business if they care about reviews! Find another glass replacement company besides Safelite if your time is worth anything:)! read more

Needed my glass repaired on the driver side window of my car and luckily, I was able to get an appointment for it to be done online. I made my appointment online and unfortunately for my window it was going to take a week for them to get the specific glass I needed. What I appreciate is that one of the technicians put plastic on my window so that it's covered and even better it was transparent enough for me to be able to drive it around. Not perfect, but hard to complain, especially since it was free of charge. This technician did a very good job as it was fairly sealed, and I was able to maintain warmth in the car. A week later I bring my car back for service and about 2 and half hours later it's done. So far so good and the window rolls down no problem. This technician wasn't quite as friendly as the front desk people or other technicians I spoke to, but his work was good. Unless you can find the glass you need for your car at a cheap price, Safelite is very convenient, and the staff are all pretty nice. read more

Safelite - Safelite car - Auto Glass Services Near Me - Bellevue, Washington

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Terrible experience here because of the front desk lady. She clearly has no idea what she is doing. Kept giving me different information every time I asked a question. Zero customer service skills, her face and tone made me feel like I owed HER something. Like excuse me, I am the customer here. They had to reorder my glass because mine had a safety feature. When I asked her to confirm what glass they actually ordered, she tried to brush me off and said I wouldn't understand the part number anyway. I had to push her just to get basic information about my own order. And when she finally told me she let out this big dramatic sigh like I was bothering her:) read more

Brady was a great help getting my back passenger window fixed after it was broken into on Thanksgiving. He was transparent about the pricing and understanding, allowing me to wait to get my windshield replaced since it was going to cost more than I planned. The process took a little over an hour. Thank you Brady and the team for your help! read more

2 interactions with Safelite Bellevue recently. 1st was to replace my windshield and clean the glass from the collision. they did a good job with the windshield replacement, but didn't clean any of the glass as they promised they would. 2nd was a mobile appointment for windshield replacement and calibration for my wife's car. They replaced the windshield and supposedly completed the calibration, but called us later saying there was an error with the calibration and we had to take the vehicle in for calibration. When we asked for a refund for mobile appointment given they didn't do what they were contracted to do and they lied to us, saying there was no extra cost with mobile appointments. After listening to their rep lie we looked it up and there is a $97 charge for mobile services. Stay away from this company. Liars and cheats. read more

Short version: Too many things went wrong, ended up with a torn leather seat, warped leather, something broke inside my door (manager didn't know what), window frame is broken. Took my car here to get my passenger side window replaced. Repair took 4 hours. When I got the car back, 3 teenage boys got out of my car shirtless with hot Cheetos. One of them told me they had someone brand new working on my window and that's why it took so long. He informed me that something inside the door broke and the manager would talk further to me. Now I'm talking to the manager. He didn't know what broke inside the door. He charged me for their rain-x treatment, that I didn't have request, and discounted it for the time delay. They put the rain-x all over my dirty windows and didn't bother to clean them. I asked him why my leather seat was warped and torn. He said "it looks like someone sat in it." I showed him the before pictures, he said "yeah I'm not sure what you're talking about, it looks the same." Obviously it was not the same, he denied all damages that obviously occurred from this shop! He was incredibly rude and condescending as well. Take your car literally anywhere else. It was an awful experience and as you can see from all the other reviews, other people are having an awful experience as well. Would give 0 stars if I could. read more

I confirmed my appointment for today, March 17, 2026 from 7 AM to noon. It's now 3:05 PM and the technician is not here. I called customer service several times and this last time they transferred me and then I was hung up on me. I was very respectful. Just wanted to know what was going on to see if they could get me in for tomorrow since they missed today. I never received a call back from the agent who hung up. And so now I'm forced to start over and call him again. This is the worst customer service. read more

Update: Safelite replied that a rock chip voided my 30 day "warranty" when I asked them to glue on the sensor they did not install correctly. There are so many local auto glass shops that would love your business. I should have paid $50-100 more for better service and the fact that other shops stand by their work. Had my windshield replaced in February (2021 RAV4 Hybrid). It took 2 days longer than scheduled, they had trouble calibrating my lane assist sensors. They did not glue on the windshield wiper sensor correctly (No glue was applied) so it was rattling for 6 months. I thought this was just the car making creaking noises so I ignored it. Got a rock chip yesterday and went to get it repaired immediately by another glass shop since Safelite couldn't do it for a week. I was just informed that because someone else repaired a rock chip, I am unable to get my sensor glued back on because the warranty is void. Ignore this place like the plague, they have terrible workmanship and worse customer service. I will be actively telling people to avoid Safelite for any repair needs. Also let my insurance company know about my awful experience. read more

Safelite - Sensor comes off with barely any pressure - Auto Glass Services Near Me - Bellevue, Washington

I won't say too much, but if I could give Safelite zero stars, I would. Not only were they difficult to work with, but I also found the staff at the Bellevue location to be condescending and unprofessional. Based on my experience, I would never use them again. read more

Sadly we get way too many cracks on our windshields and its always Safelite for me. They are fast, professional, fair and efficient. 5 Stars. read more

Per request in previous review .. Order # 01804-886136 Would love to get some help, parts ordered and rescheduled. read more

Had a small chip in my windshield. They came out to "fix" it and after they were done my windshield had a foot-long crack in it. Now they want to charge me $500 to fix the damage they caused. read more

Safelite - Auto Glass Services Near Me - Bellevue, Washington

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Very disappointing experience. Customer service is nearly unreachable by phone, and appointment times are unreliable -- they've been late multiple times without notice. The non-OEM glass they used was visibly warped, and I'm now waiting on a third replacement, still hoping for a proper install. I only used this company because my insurance directed me to them, but I wouldn't choose them again based on this experience. Frustrating, time-consuming, and below the standard anyone should expect. read more

I had a chip in my windshield filled today by Anthony. I arrived maybe 10 minutes ahead of my 8:00 AM appointment (made the appointment on Tuesday for Friday morning), the repair began promptly at 8:00, and was finished at 8:20. Anthony even went above and beyond and cleaned the windows and vacuumed the floor mats in my car. Amazing experience with him. I've previously had other experiences here that weren't as good, but they've always "made it right"...once I had a repair done and didn't check my windshield wiper fluid before leaving and didn't know that the tubing hadn't been reconnected, but I drove it back to the shop and even though it had been weeks, they sent a tech out to help me fix the problem (a quick fix). Past experiences would range from 3-4 stars. Compared to other automobile glass replacement shops in the area, I would recommend Safelite, especially if your insurance policy covers chips. read more

A week after getting my windshield replaced my rear view mirror fell off. See photos. It's Saturday early afternoon. No phone lines are open to complain and online I can book a warranty appointment on Tuesday morning. This is a serious safety issue that they should fix immediately. Nope. No phone lines are open to discuss at 2:30 PM PST and online I can book a warranty appointment as early as Tuesday morning. Very poor quality work, pitiful ability to followup. read more

Safelite - Safety hazard? - Auto Glass Services Near Me - Bellevue, Washington

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I came in for a windshield chip repair for a car I recently purchased. Technician spent 5 minutes and came back to tell me that the chip had been previously repaired so he just washed my windshield. After I left I saw that Safelite charged me almost $200 (cost of chip repair). I've been trying to get someone to respond to me for a week and have had no reply. The worst customer service ever!! read more

Everything went smoothly and the customer service was really great. Missed the name of the woman at the desk but she was super friendly, and Colin did great work on my windshield replacement and was also really nice when he gave me my walkout rundown. They also finished way faster than they told me it would take, impressive, and when they called they said it was no problem that I would still be out for a little bit before I came to pick the car back up. read more

Had windshield replaced as part of insurance claim. 7 months later, the trim pops off. Look closely, it appears that the plastic fastener broke and they glued it back on rather than fix it properly. In the summer heat it popped off. Unacceptable read more

Safelite - Trim that popped off after repair. Glue suggests that they broke it during windshield replacement glued it rather than fixing - Auto Glass Services Near Me - Bellevue, Washington

I have had to deal with this company since April of 2026 and am ready to take them to court as they are non-responsive. I had them do a windshield replacement using mobile service. Th new windshield cracked within one day. Took another 2 weeks until I could get rescheduled for new windshield. After that one, my car kept getting faults when I turned it on. I took the into the Bellevue location MULTIPLE times and they could not resolve the faults, even with their 'calibration specialist' working on it. They even replaced the new windshield with an OEM windshield but couldnt get it resolved. We are talking multiple trips, hours of time wasted, no car to use and horrible responses. Finally, they told me to take it to the car dealership , AT THEIR COST, to get it resolved. I did. I went back to Safelite with my receipt from the car dealership the same day, 6/26/26. The woman at the counter made copies of my receipts, which detailed the problem and indicated that the windshield replacement had caused the errors. She told me it would be about 5 business days until the reimbursement would be processed. It's been more than 6 weeks now and while Safelite 'customer care' has opened a case nothing has happened. No communication from them. BTW, the company intentionally does not have phone numbers for their locations on the web page .. I am owe nearly $800 from them and they are non responsive. DO NOT TRUST THEM NOR TAKE YOUR CAR INTO THEM. read more

Terrible install. Booked appointment online, no where was it mentioned that they would be installing aftermarket parts that don't fit. Mobile tech installed the windsheild crooked. The rubber around the glass is thin and bubbly and doesn't fit. it's too long on one side and short on the other. manager said it's just cosmetic. Very noisy when you drive. Tech took things apart and didn't put it back together right. I have black silicone smeared on my interior fabric. They now want to charge me double to install OEM and fix their mistake. Their original rate is what other glass shops are charging for OEM. My mistake for using them. read more

first time writing a review, that's how bad this place is. Couldnt catch her name but a lady at the front desk was quite literally the only person in there not acting like people are invisible. Sassy insecure losers at the desk and in the shop, and I was told 1 hour, then 3, and now 6 hours later its still not ready. unbelievable, wish I could leave negative reviews. read more

I filled out the form online for a windshield replacement. I was given a day and a price -- something a bit over $500. I took the afternoon off from work, arranged for my kid to picked up from school (assuming I'd not have my car back in time). I showed up for 1:30 appointment and was told it was over $1,000. I looked back at my appointment reminder and sure enough, it was over $1,000. But, I say whatever ... just do it. So, I'm told it'll be a couple hours, so I go for a long walk. I'm gone for about an hour, just sitting down to have a bite at a restaurant when I get a call that they did not get the right windshield. They got the one for the camera and my car doesn't have a camera. So, I get up from my seat (hadn't ordered yet, thankfully) and start the long walk back to Safelite. The guy at the desk is surprised when I tell him I'm picking up cuz they don't have the right windshield. He looks and says, "Oh, a KIA. You really need to get them the VIN." I thought, you really need to ASK for the VIN, then, I think. I filled out the form. I answered all the questions. And remember, it took them a full HOUR after my appointment time to determine that they had the wrong windshield. I've been there before, but that's it for me. Waste of my entire afternoon for something they obviously should have foreseen. read more

Recently had 2 of the family fleet here for new windshields. Prompt, on time (always go for the first say of the day), and both required recalibration of the cameras. Done once and both done right. Easy. read more

Terrible experience with Safelite through GEICO's windshield replacement program. I scheduled a mobile windshield replacement for last Friday between 12:00-4:00 PM. No one called, emailed, or showed up. There was no cancellation notice, and when I tried to call I found the shop only works Monday through Friday. The following week I rebooked the service and was told they could no longer come to my home and I had to bring the car to the shop. I scheduled for Tuesday at 1:00 PM at 12730 Bel Red Rd, Bellevue, WA. They told me the replacement would take 2 1/2-3 hours, so I waited nearby. When I came back at 4:30 PM, my vehicle was still sitting exactly where I left it. Inside, the receptionist said the car was "ready," but when I went to get it, the broken windshield had not been replaced at all. I lost a full day of work and still have a broken windshield. This was a frustrating and completely unprofessional experience. I will never use this Safelite location again and strongly recommend that others avoid it. read more

Terrible, terrible service. They completely no showed. I called after my appointment window and was told that the local safelite never assigned a technician. I was told they would call me before the next scheduled appointment and that never happened. read more

Made an appointment with safelite after my passenger window was smashed due to the thieves in Seattle sadly. This location has friendly and efficient employees. They even weatherproofed the window for me so it would be okay for a few days until my appointment for free! My appointment was done so quick and my window is fixed and working! Thank you safelite! read more

Windshield installed 30 days ago with 6 month warranty they are denying warranty because it was supposedly due to rock hitting outside of window frame and starting a crack. Bottom line is my previous windshield lasted a decade and safelites lasted 30 days with very minimal driving. Deceptive business practices for sure. Below standard windshields for sure. Do yourself a favor and don't use Safelite. read more

An error in installation led to damage to my daughter's vehicle. Brady was great after some back and forth trying to determine whose responsibility it was to fix and I was told I'd be reimbursed for my rental that I had for 3 days. Now, 4 months later and no reimbursement I can't get in touch with anyone that can help, I'm being sent around in circles with customer service and have spent hours trying to get an answer. I keep being told that this is being escalated and someone will get back to me with no call back. It's very shady that they won't post their branch phone number anywhere and each time you call in, you have to go through the same cycle with the customer service and spend another half hour on the phone just to have no escalation solution and be told that someone will call you back. They're just trying to wear people down to essentially evade financial responsibility. read more

Brady, the manager at Bellevue Location has not responded to me regarding reinstatement of uber/lyfts for warranty services. It's close to $200. read more

Be careful!! They offered me a quote in writing which I accepted. They then came out, performed the work listed on the quote, then increased the price by $650. The manager acknowledged that they had not communicated the new price to me nor had I accepted it but demanded payment and threatened to send us to collections. I had to make a complaint to the BBB and attorney general and issue has still not resolved. There are several other glass repair companies in the area. I wish I had read reviews. I hope this helps-be forewarned they will change price after installation without discussing even if original quote is in writing. read more

I scheduled an appointment for windshield glass replacement online. Super easy. Put in all my information, including what kind of car it is. Dropped my car off this morning as scheduled and paid for an Uber trip home. Was told my car would be ready end of day. I got a call 30 minutes after getting home that they didn't have my windshield and would need to order it and I would have reschedule to come in again. I paid to Uber back. What I don't understand is why they couldn't tell me before I even came in that they didn't have my windshield in stock? Before I paid $25 to Uber home? Before I paid to Uber back? Only to have to do it all over again? That's $100 in Uber cost total! Totally unnecessary. read more

Safelite does good work. End of good. Safelite has always been a pain to deal with. This latest encounter was no exception. I don't live close to their locations, so I go and wait. And wait. And wait. And wait. The phone people are the first problem. Phone system is centralized nationwide. You don't talk to the shop. They said though this was a "drop off service," the service really would only take two or three hours. Different story from the shop on arrival. I explained I did not live close and would be waiting. They said they would see what they could do. 8:30am. 10:04am. The system asks me to pay for faster pickup. It also tells me my car is done. I pay online. I stop my errand running and take a Lyft back to the shop, happy my car is done. The happiness does not last. On arrival, and expecting to pick up and go, shop tells me windshield is replaced but the sensor calibrations are not done and there are five or six cars ahead of me for calibration. They cannot give a time estimate for completion. So, I am stuck here unless I want to pay for another Lyft. I could have finished my errands. Instead I am stuck waiting for who knows how long. 2:30 and still waiting, and they still can't give me an estimated completion time. Oh, and the waiting area? Tiny and crowded with almost no one wearing a mask or practicing any kind of social distancing. Think of it like taking an eight hour airplane ride, but with bad ventilation. 4:30 finally done. Ugh. The only reason to use Safelite is if your insurance requires it (mine does) or if they are the only shop in the state that can do sensor calibrations (they are). I wish someone else could do the calibrations because I would run from this place as fast as I could. To be clear, the technicians and employees are fine. It's the company, its systems, and its policies that are the problem here. They should change their motto to "Safelite. We've always sucked and still do." Horrible place. If I could give negative stars, I'd give this place -10. read more

Safelite - Auto Glass Services Near Me - Bellevue, Washington

Do not use Bellevue Safelite!!!! They took my appointment a week in advance and then left a voicemail cancelling the night before. I tried to call back 10 minutes after they left the message as waiting a week doesn't work, but they don't answer the phone. I tried to chat on-line and it is a bot that only says "OK". Skip the hassle and go with a company that will answer the phone and keep an appointment. read more

Extremely unprofessional. Avoid like the plague! This place is extremely incompetent and unprofessional. I made an appointment online, and had to wait almost 2 weeks. Appointment day came, I dropped off my car, and took a rideshare home. They called to let me know they don't actually have the right windshield! I had to come back to pick up my car, and reschedule for another week. Then, just before 5 pm (closing time) the day before my rescheduled windshield replacement, they canceled my appointment with ZERO explanation. I called, but their automated system is designed to PREVENT reaching any human. Forget Safelite. Worst company ever. Better look elsewhere. That's what I'm doing now. Thanks to them, I have to start from scratch. read more

Safelite did an excellent job replacing my windshield for a good price. We'll see how long it lasts, but as of now, I'm very happy with my decision to have them replace it. It was easy to book an appointment, and they did not try to sell me on extra features upon arrival. I simply walked to (and worked at) a nearby cafe while waiting. read more

Got my window replaced in Colorado Springs because I was in a road trip. After a day I couldn't lock or unlock doors in my car and the window controls weren't working. When I got home I contacted this Safelite and a technician came out and fixed the locking and u locking but still couldn't control the window in the front passenger door. The technician scheduled and appointment for me at this Safelite but when I showed up they didn't have the part. I tried to schedule again for months but even Safelite customer support couldn't reach them. After 6 months or so of this one customer support found out that they relocated and lost me. So she got me in contact with them and rescheduling still couldn't happen because they would not contact me. I gave up but then was randomly contacted so I thought, "Hey, maybe this time." I contacted them and they made an appointment only to cancel it ten minutes later. I call customer service and they want me to pay for them messing up my car. Honestly, I hung up. If I'm paying then I'm choosing a garage that actually talks to me and doesn't further mess up my car and I suggest you do too. Thank you for reading a year I've been fighting with Safelite. read more

I feel bad for the technicians. This place looks like a slave ship. They are way too over worked.