The staff was great and super helpful. E-mails were answered quick and efficiently. Transparent…read morepricing, cancelling or changing your service is incredibly easy Move in/out was also super easy. Will 1000% use them if I need storage again.

Do not rent from CubeSmart !!! Typical bait and switch where they jack up the rent with nothing…read moremore than a little card in the mail . Not even a BS reason just add $100 dollars to your monthly bill multiple times . Yet another company at war with their customers . Stay away from!!!

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Nice and clean storage as its only been here for 1 and half year…read more Friendly staff. Reasonable price. I asked around and other storage in the area were comparatively expensive.

Te atraen con una promoción donde pagas la el 50% de la renta el primer mes. Y luego te hacen…read morecargos sin previo aviso. Inicie pagando solo 46 dólares y al dique te mes sin previo aviso me cobraron 20 dólares más. Al sexto mes ya me incrementaron otros 12 dólares. En el Septimo mes nuevamente me incrementaron a 71 dólares. Y este ultimo mes me cobraron 103 dólares. Cada mes me hacían cobros según ellos para mejorar las instalaciones y otras cosas. Me parecen unos descarados y abusadores con los precios. No hay nadie q nos proteja de estas compañías. Dónde quejarse o poner demanda por el abuso ?

I am using their College Point location, and the gentleman, Hudson, greeted me and gave me the…read moretour. He was equally as impressive as Eric from the Maspeth location. required a refund from SecureSpace Self Storage Maspeth Queens due to a payment error on my part. Despite contacting the main office twice and being promised a callback, I am still waiting to receive one, so I contacted the Maspeth location directly. A manager named Eric was extremely thorough, polite, and accommodating. He appeared knowledgeable and promptly processed my refund, which was approved and in transit within two hours of my initial contact with him. Thank you, Eric and Hudson Ebony D Guyton 06/04/2024.

Brian at the front desk always goes out of his way to help me out. Very accommodating and even…read morethough the rate is a bit pricey .. the friendliness of the staff is what keeps me coming back.

Do Not Store here !!! My 10x 10 has doubled in price in 2 years . More importantly it's double the…read moreprice of storage spaces in the SAME area . And delivered in a letter giving you less than 30 dats to get out . If you store here you are ripping yourself off , and considering the empty spaces around me others are leaving as well

Boyfriend rented a cargo van to move some heavy things for a short distance. U-Haul has a 19.99…read morebase fee with an additional 1.59 for every mile driven. When picking up the van, we didn't have a full tank of gas. However, on the receipt, we only drove four miles BUT we were charged for the refill of 9 gallons of gas and the total ended up being approximately $116.00 due to the inflated price of filling up the tank and the service charge of $30. However, having only drive four miles, this would've have been less than a single gallon of gas. To anyone looking to rent from this place, do take a photo of both the mileage and the tank of gas at the pickup and at drop off. Luckily, we have the mileage as well as their website which states how much mileage goes off a single gallon of gas so we have the credibility to dispute. I will say, this issue was easily resolved with an email to the company.

Trying to get a vehicle that I reserved was a fucking nightmare beyond what I ever could have…read moreimagined. No vehicle, no communication, phone support was worse than a joke. This place is incredibly unreliable and mismanaged. Clearly the whole company is. It's a bait and switch with low prices and no van. Whatever you do, stay away from app pickup. If there's no van, what use is it. Make a backup reservation for sure. Completely untrustworthy company. Have I said enough. It was hell.

Hard to imagine a more successful moving experience. My move from upper Manhattan to southern…read morePutnam County this weekend was nearly perfect. Fantastic crew of 4 led by the highly capable Matthias was prompt, diligent and professional. They handled everything with aplomb and style. Not a small move by any stretch, and with a number of big items (King Mattress, oversize wood mirror and some furniture) - everything was packed and unpacked with care. One of the best business experiences I've had in a long while. Highly recommended...

This was my first time hiring movers and J & G Moving exceeded my expectations! The move went so…read moresmoothly that I highly recommend them. I price-compared a ton of NYC moving companies and J & G gave me a competitive moving quote. Additionally, the building I was moving into required a certificate of insurance (COI) and J & G was able to offer it for me for free. A lot of other companies charge for this. Before moving, I communicated with them via email and they always responded promptly and were very clear about what their moving package included. The day of the move, they called and asked if it was okay if they came an hour early. They were very communicative with me during the whole move. The lead guy (forgot his name!) assessed how many things I had and then discussed with the other 2 men on how to efficiently approach the move. The 3 men were over 6' tall and strong, and they were able to finish my whole move in a little more than 1 hr! I did not have anything that was easily breakable but the men treated my things with care. They provided blanket and shrink wrapping for all of my furniture. Everything was loaded up into their truck very quickly. These guys wasted no time. When I arrived at my new apartment building, they had already started unloading my things. I had my boxes labeled with what was inside (i.e., kitchen supplies, shoes, jackets) and they actually placed each box in the corresponding room. Best of all, there were no hidden fees. They ended up not charging me a processing fee that was included in the quote and gave me $40 off my quoted price. The movers were so friendly, communicative and professional, I will definitely be using J & G Moving again! I also wanted to note that on the day of my move, the street I was moving from was blocked due to construction. J & G movers did not complain or make any mention of that until I had stepped outside of my apartment building and noticed it. These guys provide excellent customer service and I was very impressed by them.

Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

The movers damaged items and stole items I had a 75 inch tv not going to storage it's missing they…read moreripped a couch n the workers just don't care because they know they company or whoever company is gonna replace it..they put dirty shit on top of the bed where I sleep n rest your head

This is the best storage space that I've rented. The discount hooked me and the service and the…read morecleanliness reeled me in! Kendall the assistant manager first called me to welcome me before I left Hawaii. Then when my flight got in early from Hawaii she opened her office early to let me hold my five suitcases in a warm place. She then patiently demonstrated how their security lock worked and made sure I could do it by myself. A few days later i met Chris the interim manager who complimented me on my Opera singing. He jokedly asked if I would do duet with him at Carnegie Hall. Love the service and the people providing superlative beyond the normal call of duty.

The most disorganized group of kids running a series of spaces from an apartment in Brooklyn. Since…read morethey never personally visit the locations or the tenants, it is chaos. You communicate via text with various people there who say different things. You get a code to access a location for a visit. They claim all spaces are taken when spaces are vacant. Since they don't have a current list and unknown people are squatting in empty spaces-this leads to excess texts and more confusion. I just left a space in Hells Kitchen due to water damage. It took 4 days of texts to get a response from them. The place was dirty; smelled like mold and the food commissary above it was noisy. Go to a legitimate storage. Save your sanity!

Excellent service and communication. We had an unexpected issue (through no fault of Access Self…read moreStorage) that affected some items we had in storage, and what could have been an incredibly stressful situation was handled with so much care, professionalism & urgency. The staff was incredibly responsive throughout the entire process. They kept us updated, took photos of the affected items, helped us understand what was happening, and worked with us to figure out the best next steps. Things happen outside of anyone's control, but what really matters is how a company responds when something goes wrong. Access Self Storage staff absolutely showed up for us. I'm incredibly grateful for their help and would genuinely recommend them to anyone looking for a unit in the area. Thank you to the entire Access Self Storage team for going above and beyond!

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and…read morethey help you with everything you need!!