If time is a consideration for your review of a business that deals with auto repairs than this…read moreplace is definitely not the one to go to. Every time I called for an update Joel gave me a bullshit response of "this day coming up". The day comes with the expected results of getting my vehicle back and he gives another date. This happened a total of four times with no call from the business of any updates. This is on top of them ordering the wrong parts for my car and causing another update. I felt like my service just keeps getting swept to the right. If a solid expected date was given this wouldn't have been a problem, but it's the constant hassle of not knowing the state my vehicle is in on the date given to pickup. This reason alone goes to my 1 star.

Joel is great. Installs factory oe parts. Parts made specifically for the vehicle. Quality work and…read moretimely repairs.

Ray replaced the main seal in my 2009 Silverado and the final bill was less than the initial quote…read more I was very pleased with his service.

Ray is a master repairman. After the dealership and another local repairman tried to convince me…read morethat the only way to keep my car running would be through a complete (and totally unaffordable) engine replacement, I was lucky enough to discover Car Connection in New London in the online yellow pages. Although severely shorthanded, Ray kindly agreed to check things out on my Toyota, and doggedly stuck with the issue until it was completely repaired. I consider myself beyond lucky to have found him. Ray Suarez is an incredible, dedicated, honest mechanic and a gem of a person! Also always impressive to find someone who isn't trying to rip you off for the big bucks. Ray is the best, I could not recommend him more highly. He has gained another loyal customer!

Jay is honest and forthright! I have had a transmission replaced there on my high mileage car, and…read moremore recently, he was totally upfront about what I needed to do to keep my old friend (car) going for a bit longer.

Growing up in Manchester our family has been coming here my whole life. Always great service. Staff…read moreis respectful and a pleasure to deal with :-)

My 1963 Cadillac needed a full transmission rebuild and I called all over CT and nobody would touch…read moreit, I was told anyone that knew how to work on that old fluid drive transmission was either dead or retired. I asked around at some car shows and was directed towards Smith Brothers in Norwich. I called and spoke to Stacey whom was very friendly and didn't even hesitate when she said sure thing bring it in. The service was very professional and quick I had the car back in a couple of days and they had to order parts! Car drives like a dream and mind you its a first class show car I dont Just leave it anywhere. Smith Brothers will do all my transmission work from here on. Bill Renda Owner Creative Landscapes

Worst customer service experience ever. Have no idea how to fix a modern transmission and they are…read morecompletely disorganized.

I have dealt with NRT on about 5 occasions related to U-Haul rentals. They have been honest,…read moreaccommodating, and organized each time. I recommend them without hesitation.

Stopped in for service. Staff were friendly. They took my car in the same day and completed the…read morerepair with no issues. They also called to update me an additional part was needed. No surprises and I was back on the road in a few hours. I would recommend.

I was impressed with the entire process from the professionalism at first encounter, the…read moreappointment setting, the day of service with my exhaust issue. So friendly, very polite and helpful. The service tech, Lee, took great pride in his work and made sure my vehicle was perfect before he released it. He is a tribute to his trade. When checking out, I met another outstanding gentleman who was also engaged polite, friendly and very efficient. What a great place to do busy. And the final price was lower than the original estimate. Love it

Scheduled Appointment for a transmission flush. Did not honor appointment. Also, judging by the…read moremess in the waiting room, garage bays and yard, my transmission would have turned out for the worse.

Inconsistent service super friendly when you are paying them dodging your phone calls in times of…read moretrouble. They actively screen your phone calls. Not adverse to name calling or shaming you. Do yourself a favor and do business elsewhere. They do offer loaner cars freely and that was greatly appreciated even when one broke down it was replaced so credit where credit is due.

Two years ago I thought I was working with a quality business....two years later I find myself…read morewherever did I get that idea. My name is John K and I brought in my 2014 Nissan Sentra to have the transmission replaced with a new one at the cost of $5326.25, a hefty sum. The car was WELL cared for and looked new and thought instead of buying something new, with the cost of cars, I would invest in the car. The car did have 200,000 miles but again after taking well care of the car decided this would be a better investment. Well, two years and 36k miles later the transmission went. Gone..Kaput...I called Doug and he said that it was out of warranty as he warrants for only 1 year on both labor and transmission. Honestly, I didn't think I would have a problem but I signed the invoice and now looking back and reading it, the invoice was just Word Salad to be blunt. Again, I take responsibility...but Doug wouldn't even look at the car and one would think that the transmission would have lasted a little more than 36k...a lot more....I then called Nissan Customer Care and they advised that they would replace the transmission but because I didn't use a Nissan Dealer, that I would have to pay the labor. I called Doug and asked if he would do that and I would pay him for the labor. He said Absolutely NOT. He was not willing to work with me at all. I called Nissan back and they would honor the initial offer at any Nissan Dealership and so I brought it to Nissan of Old Saybrook. They couldn't have been nicer...really they were awesome. They looked at the car and found a problem....Doug did not use Nissan Parts nor does his invoice indicate any part numbers or replacement parts. Nissan would now NOT cover the replacement as Nissan Parts were not used. This place is awful. It is partly my fault, but in my defense I thought one and done and didn't particularly know what the invoice said. The quality of the customer service is a negative 10. While I maintain my cars, I do not pretend to know any repair knowledge. Now I am driving my 1994 Toyota Camry and will buy a new Toyota soon. In the meantime I am going to end up replacing the transmission yet again as a gift to my niece. It will NOT be going to Smith Bros. 36k miles? Really Doug? Not willing to work with Nissan, really?. Extremely poor customer service and standards. Go to Old Saybrook Nissan...they will treat you right....and they are not paying me to say that, it's a fact. I will be posting this review on other platforms as well.

Detail diagnostic look into transmission issues.... Provides the customer with a clear…read moreunderstanding of what is wrong...I strongly recommend this business....

They are super honest, not afraid to say that there is not a problem with your transmission and…read moreguide you toward what the problem is. They won my respect when they did that and subsequent work on other vehicles for me has been great. Do not hesitate to use them, they will not disappoint you!

Brought my 98 Mustang Auto for a Transmission service. Must say they did a real nice job. 5.0…read morestars. Car runs amazing now. Thanks Midland.

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

I made an appointment a few days ago for today at 9 am. When I arrived at 9:07 am today they told…read moreme they couldn't take my car. Someone else came in without an appointment and I wasn't there at 9 am sharp, so they gave my appointment away! I've used them several times before so I guess I should be considered a repeat customer. They wanted me to bring my car back this afternoon, but what the heck! Why would I do that after you just stiffed me on my appointment. Not a reliable business when they can be so cavalier about a basic facet of business - keep your appointments. Zero stars for this one and I won't go back.