I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

Ray replaced the main seal in my 2009 Silverado and the final bill was less than the initial quote…read more I was very pleased with his service.

Ray is a master repairman. After the dealership and another local repairman tried to convince me…read morethat the only way to keep my car running would be through a complete (and totally unaffordable) engine replacement, I was lucky enough to discover Car Connection in New London in the online yellow pages. Although severely shorthanded, Ray kindly agreed to check things out on my Toyota, and doggedly stuck with the issue until it was completely repaired. I consider myself beyond lucky to have found him. Ray Suarez is an incredible, dedicated, honest mechanic and a gem of a person! Also always impressive to find someone who isn't trying to rip you off for the big bucks. Ray is the best, I could not recommend him more highly. He has gained another loyal customer!

Jay is honest and forthright! I have had a transmission replaced there on my high mileage car, and…read moremore recently, he was totally upfront about what I needed to do to keep my old friend (car) going for a bit longer.

Growing up in Manchester our family has been coming here my whole life. Always great service. Staff…read moreis respectful and a pleasure to deal with :-)

If you want your car back more broken than you started than this is your place. Stay away by all…read moremeans. Don't get shafted like the rest of the people. No matter what they tell you. Run!! They charge and sell you products and services that will not be done to your vehicle. Warranty is non existent. Shady shop.

Please never go here. Stacey is unbelievably disrespectful and staff failed to handle my car with…read morecare, that including a cracked windshield, dirty backseats and my shoes looking to been have stepped on which then Stacey tried to say I did myself. When I had left the shop I decided to try to test drive it onto the highway myself, by the time I had went to do so my engine began to over heat. Thank god I was able to pull over quickly and turn the car off. I then had to get the car towed which I had go to another shop because of how uncomfortable I felt with my car going back to that shop.

I have dealt with NRT on about 5 occasions related to U-Haul rentals. They have been honest,…read moreaccommodating, and organized each time. I recommend them without hesitation.

Stopped in for service. Staff were friendly. They took my car in the same day and completed the…read morerepair with no issues. They also called to update me an additional part was needed. No surprises and I was back on the road in a few hours. I would recommend.

I was impressed with the entire process from the professionalism at first encounter, the…read moreappointment setting, the day of service with my exhaust issue. So friendly, very polite and helpful. The service tech, Lee, took great pride in his work and made sure my vehicle was perfect before he released it. He is a tribute to his trade. When checking out, I met another outstanding gentleman who was also engaged polite, friendly and very efficient. What a great place to do busy. And the final price was lower than the original estimate. Love it

Scheduled Appointment for a transmission flush. Did not honor appointment. Also, judging by the…read moremess in the waiting room, garage bays and yard, my transmission would have turned out for the worse.

Inconsistent service super friendly when you are paying them dodging your phone calls in times of…read moretrouble. They actively screen your phone calls. Not adverse to name calling or shaming you. Do yourself a favor and do business elsewhere. They do offer loaner cars freely and that was greatly appreciated even when one broke down it was replaced so credit where credit is due.

Detail diagnostic look into transmission issues.... Provides the customer with a clear…read moreunderstanding of what is wrong...I strongly recommend this business....

Summer time car problems are not fun. We took a chance here for a few issues that needed immediate…read moreattention. Very responsive, fixed the problem and prices much less than the dealer. They service more than transmissions. All in all, a good experience.

Brought my 98 Mustang Auto for a Transmission service. Must say they did a real nice job. 5.0…read morestars. Car runs amazing now. Thanks Midland.

What a great company! They are just nice honest people who stand behind there work. I was in the…read morecar repair business for over 40 years and have seen and heard the good, the bad and the terrible. These people are the best! They were recommended to me by my regular car service guy when my car needed transmission work. They told me up front that they didn't rebuild Subaru CVT transmissions but they were happy to put one in that I supplied. They checked the transmission out, replaced the seals and filter, installed and tested it. I had to drive 30 miles to get to their shop and if I had to drive 100 I would do that. Can't say enough nice things about them.

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

DO not get your tires changed over there as they went up 110% today Dec(my fault not asking)23…read more2025.i have opened up about them on every social media site I can.total disrespect for a long time customer!New faces there = very bad people!