Always the best very friendly and professional they go above and beyond to help customersread more

Friendly staff Easy to get service…read moreGood results Quick response Accurate work Convenient location

The car repair industry has a HORRIBLE reputation. (rightfully so IMHO)…read more But every once in a while you find a car repair shop that is run by a honest, solid, reputable group. (In this case it's been in the family) I've driven right by this place lot's of times. Never gave it a 2nd thought. Until.... my current car guy (norwich tire, their awesome!) didn't have the diagnostic equipment to figure out why my Chevy S-10 was ready to stall at every stop. I really trust Bob at Norwich Tire (NT been in the industry, same location for a couple generations) and asked him to recommend someone. With out any hesitation he suggested 2 different local companys. I thought I'd give Charlie & Dougs a try. When I walked in to their place, I was SHOCKED! The place is so clean, well organized, virtually spot-less and the people were friendly, incredibly knowledgeable and right on top of things. It went off like clock work. They called, explained the problem, answered all my questions. No unpleasant surprises... In fact I'm thrilled with the great job they did, how I was treated and just how professional and trust worthy they were. So if you're local or if you just blew into town for a run at the casinos, I had a great experience with these guys. Bottom line, I'm a tuff and vocal consumer & I don't pull any punches and I'll go back to them in a heart beat. Johnny Bogs

I've brought a couple different cars to these guys over the years for a whole range of things from…read morediagnostic issues, tune-ups and bigger repairs. I really like the crew here and they we're honest and fair. They told me things that saved me money when they could have easily ripped me off. They are good at communication and also well versed and skilled at car repair... I highly recommend this shop

Spent 2 months trying to find out what was wrong, the service department confirmed what I had…read morethought all along.

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

What can I say, from Scott the owner, Jake his son, all the guys behind the desk and of course all…read morethe techs. This place is amazing. cant speak any higher than that about the care and service that I have received in the last six years since we moved to CT. Thanks so much for taking care of all of my Autos. You're the best in town ! Mike D.

I had been to be Stilly's several times and they always have treated me right and I walked away…read moresmiling. This time it was a "Check Engine - Fail Camshaft Position." They fixed that and a few other problems they noted that I had fixed and my car is running great now.

I have been going to Superior Auto for my vehicle repairs for 20 years. I first went there because…read moreit was convenient, I could drop off the car and then walk to the bus to work. I would come back from my shift and it would be waiting for me. Now I no longer work in the area, but I continue to bring my cars there, even though I'm 45 minutes away. I don't trust anyone else with my cars. The total trust was built when I brought my truck in for corroded gas lines. The owner refused to fix it because the entire underneath was completely rotted out. He could have fixed it and made money off it, but refused because the vehicle wasn't safe. I ended up scrapping the vehicle. Another thing I love about them is if you need an oil change, you don't need an appointment, you can stop in and they will drop everything to take care of walk-ins. I HIGHLY recommend this family run business to everyone! Annette Gordon

We were so blessed to have found Superior Auto! We were on vacation from Iowa and our Honda Odyssey…read morestarted driving rough and the engine and several other lights came on. We were headed to Mystic, so we started calling repair shops in the area. After calling several who said they were too busy to get us in, I talked to Warren at Superior Auto. He was kind enough to squeeze us in at 7, hearing of our predicament. They repaired our vehicle in short order, were very kind and personable, and charged us fairly. We even got to pet the dog and hear some great stories! We are back to our vacation and our vehicle is running great!! Thanks so much for your "Superior" service - it's a very appropriate name!

Jay was awesome! A quick deal and we were on our way! The easiest car buying experience everread more

So I like to talk about my experience at this dealership ScrantonChevrolet. I went to the…read moredealership because they were having an event advertised on facebook. The event was your job Is your credit and zero money down? No payment for ninety days. I'm made appointment meet with a salesperson. Told them that I was there for the event. They informed me that there was no event currentlygoingon like that. So I showed them the advertisement. The sales manager confirmed that they were having the event. So I completed my application. I was told to call back in an hour for the result. The person who submitted my application called me and informed me that I was approved but I had to put down four thousand dollars. I told her I was there for the event. Your job is your credit and zero money's down. She informed me that somebody would be calling me back to discuss further. The sales manager called me and left a message. The following day, I received a call from another salesperson. Who then informed me that I was approved? But now I needed to put down thirty five hundred i again informed him about the event? The job is your credit 0 money down. I waited till monday, no call from the dealership. So I called them three time to speak with the sales manager i was informed that he was busy. Waited for a call back nobody from the dealership. Ever called me back to discuss the terms. It's amazing to me that you advertise one thing and do something totally different. How can you get away with that?

I have brought my car to CIC-Rich's Service Center 3 times…read moreand every time I received excellent and expedient service. Don and his crew are top notch. Best place around for dependable, honest service

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

Town Hill Auto treated us great! Our calls and questions were answered, quickly. Are so happy with…read morethe car we purchased, we will certainly go back!

Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money