This is a shipping company that constantly reschedules and doesn't commit to the delivery dates!!

I had a 9.00 to 12.00 window for delivery. This changed at 8.00 in the morning to 3.00- to 6.00. Around 5.00 I tried to contact someone to see where my delivery was. All I got was a recorded message. At 5.30 the delivery guys called to say they would be there at 5.55. At 6.20 there was no sign of them. At 6.30 I called back on the number they called me on and they said they would be there in 20 minutes!! They finally arrived andThe delivery went smoothly Not the best experience read more

Great service today! Amazing job. The delivery team set up my new bike, took great care bringing it in and were incredibly service oriented. Thank you XPO! read more

Very much on time. Actually earlier than scheduled. Very professional and informative. Love these guys! Thank you!

My sofa delivery from Amazon was flawless! Both delivery men were professional, friendly and thorough Could not have asked for better service read more

Excellent service. Timely. Efficient. Careful. Exceeded expectations.

Ordered off Amazon and RXO was the delivery company. On day of delivery they changed my window from 8-12 to 2-5 by sending out a text message. At 1 I get a notice that the company can't deliver the product because it's to large and someone will be calling me. No one called. At 5 I called customer service and they could help me except to put a note on my account. The next day I get a notice to change my delivery window and still no phone call. I changed my order for the next day so I now had to miss 2 days work to get the package. Day of 2nd attempt the set up delivery for 2-5 and say they will text 30 min early. No text message was sent. The driver showed up around 3:30 and was very nice and helpful. He told me they were trying to change the order to another day but he was close so he talked them into not changing it. Horrible company but at least my item came ok. Another not is they didn't deliver my item it was a moving company that delivered it. read more

zero stars, period. this company was supposed to deliver a mattress set that was ordered from qvc 2 weeks prior. everything was ordered and processed correctly, no issues. come the day of delivery...rxo caused this transaction to go completely south. i was scheduled for an afternoon delivery between 1:30-5:30pm. it was due to rain later on the same day. 4pm rolls around and i noticed no calls, no delivery. i checked the website for an update, and it reverted back to "order placed". it no longer showed "out for delivery". it wasn't raining in my area so i decided to call and check on the delivery status. sure enough, i was greeted by alexandria who indicated the drivers were returning my mattress set back to the warehouse and would need to reschedule another delivery appt!! wtf!! no one called or advised of this. i would've been sitting here until 5:30pm only to find out there would be no delivery. i am self employed and rescheduled appts to accommodate this appt and have lost money in the process of not having the mattress set delivered. my call was escalated to a resolution specialist named louie. no resolution as of yet. he emailed his supervisor and i demanded to receive a copy of what was said in the emails. this caused me to have an anxiety attack based on the fact that this was a huge disservice to me with no phone calls or notifications that the order wouldn't be fulfilled by the promised date and time scheduled from friday, nov 4th. i have contacted qvc to discuss using another delivery company or giving me a discounted rate on my mattress set. i will update this, but as of right now, imo, this company doesn't deserve your business. you're better off ordering and having your items delivered from fedex or ups or ontrac. these generic delivery companies do not look out for the consumer. they apparently look out for themselves as they probably just wanted to get off early and go home before the rains actually came since the time just changed and it gets darker sooner now ... rxo sucks. i hope to never do business with them as i was looking forward to seeing how their "white glove" service was supposed to be per qvc 's website... read more

The delivery was on time, and the men went right to work setting up our new Casper mattress. They were friendly and polite.

Absolutely never doing business with Costco delivery or XPO again. I've been trying to get my old mattress picked up for over a week. 3 hours of phone calls later and XPO stated they would call to schedule pick up but not a single word from them at all. Had to call again and have my case escalated to a supervisor. read more

Great company- They called when they were 20 minutes out, were exactly on time, and super professional. They were very informative when it came to setting up my Peloton, Great experience. Thank you! read more

Clearly a company that has NO capacity to manage customers - in ANY form. Had a Samsung dryer scheduled for delivery yesterday. Email at 9ish AM said my delivery date was June 1 (duh)...and I would be contacted with additional detail on timing. Oh...did I mention that delivery date was scheduled! The online tracker showed blank in the "Out for Delivery" section so I had a feeling there was a problem. No contact from XPO. Called at approximately 2pm and got a message that said "0" calls ahead of you - only that quickly flipped to 58 calls ahead of me. At some point during the wait, I took the option to be called back. Never got a call. Called again around 5pm and reached a call support center. Told that the dryer was not received at the time of loading the truck. Earliest schedule for delivery was Thursday. I said NO - I want it delivered today. Ridiculous answer - not sure how a there was no option for Tuesday when they had filled my spot on Monday. Sent a note via web site complaining about bad service late yesterday. Got a call this AM from Brianna at XPO - said to call back - 510 area code. Tried twice - both times got a VM from someone else and no ID related to XPO. No call back as of 12PM. Called the support center multiple times and was cut off on all occasions - usually during the transfer process. I tried calling Samsung to make it their problem to resolve - no luck. Just saw Merivel's previous review and decided Yelp! might be a good option. This is like watching a Three Stooges show - XPO stock is down almost 2% today - no doubt in my mind that someone is following my situation. :) Probably a good short if they're not delivering on-time. I keep hearing service voicemails talking about COVID - yeah, it's been a long year but all these companies have had a year to get ready for the onslaught of business once things took off. That time is now. read more

I ordered a custom Chair and had XPO deliver it from another state to my home in California. This was ordered from a private business, not a box store. This was shipped with "Excessive Value Insurance". In total, this item with shipping cost me $2,000 - receipts to prove it. Chair was to be received on Friday March 5, 2021 at noon. Chair came, we opened it in front of the XPO driver as we were instructed to do so. We were told from XPO that if damaged item is received, we must decline it right then and there or its considered "received and in good condition". XPO wrapped and loaded the chair back on their truck and stated this will go back to the shipper as declined for condition. Since that moment, XPO claims they've lost the chair. We've called, emailed their complaints department, and filed a claim. The claim was submitted for the full amount of the chair including the shipping cost - receipts and proof of everything was included in the claim. It's now 2 months later and I receive a piece of mail from XPO, theyve decided that the claim is only worth $9.50 and the remainder is declined. This is 100% THEFT on their part. You cant lose a chair of this size wrapped and on a pallet. SACRAMENTO XPO has stolen this chair and nobody will reimburse a FULLY INSURED item. I will never do business with this company and will fight this out until I receive my chair or my FULL CLAIM! I will post this everywhere and contact the local new stations. read more

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They came to deliver my washer and dryer the driver ripped a power cable from our court and now they do want to fix it i have been calling and sending emails to them cable is very dangerous and just hanging there and landlor wants them to fix it! read more

absolutely horrible shipping company ! I have been waiting for my generator for a month!!!!! day before they are supposed to deliver the call and cancel and reschedule it's an awful loop, call center gets you no where can't un a single person there, promises of delivery and they just lie read more

Had mattress delivered everything went smoothly. The two gentleman who did the delivery were on time and did the set up quickly. read more

If you happen to get a delivery + installation and the delivery guy tells you someone will come to do the installation, don't let them delivery your item. In my case I have been waiting for over 2 weeks on the installation of my refrigerator. Called 4 times to their customer support phone number and the only thing they can tell me is that an email has been send to the respective department. read more

I was very happy with the two guys sent, they seemed to be knowledgeable about the job duties. It was crazy! While I was removing my stuff from the old Refrigerator, one guy was removing my front door. While I was sitting on my couch, both guys wrapped these straps around their neck and back, picked up my old and new Refrigerators like it was nothing..very impressive. Thank you so much Lollie read more

Very good experience. Drivers were professional and on time. They had my washer and dryer hooked up very quickly I would definitely use them again. read more

Great Service, they arrive on time, explained what they will do and competed the task in a quick and professional manner.

They said they'd call day before delivery. They did. Said they'd call 30 minutes before arrival. They did. Wore in the house at my preference. Friendly. Set up of my delivered item was quick, correct and they took the trash with them. Absolutely no complaints. read more

My shipment window was from 8 AM to 12 PM. To my surprise, the shipment was delivered at 8:30 AM. So kudos to XPO Logistics & the drivers (install techs). Both were very professional, courteous, & swift during the drop off and set up of appliances. At this time I am quite satisfied with my shipment. The only complaint I have is that my original shipment was for April 9th. For some unforeseen reason my delivery was canceled by XPO and I had to reschedule for April 13th, which was a huge inconvenienced for me. Dont understand why when I scheduled delivery on April 2nd. So I had to give a 4 star instead of a 5 star review. read more

NOT AT ALLLLLLLL !!! They are terrible, no customer service, no help, no mercy, they will screw you just because the companies they deliver to has no power over them, ie COSTCO. read more

The two men who delivered our refrigerator were on time. They were professional and careful with our home and the appliance. They quickly set it up and covered the need to know directions. I would definitely recommend this company. Kim read more

I was expecting my peloton delivery today. I was called and given the time block and was called when they were 20 minutes away. I told them I wasn't home yet and told me they would call customer service and see what they can do NEVER GOT A CALL BACK. During this time waiting for a call back I was going to have someone stand by my apartment to allow the delivery to come in. NO ONE CALLED ME BACK, two hours later I called to check on the status and said they attempted a delivery and no one was home. Zero communication on their end now I won't be receiving my peloton on the day I paid for it to arrive. zero stars, if I could give that. read more

They did an excellent job delivering our new mattress. They were very courteous, professional, and efficient. They came quickly, and they had the new mattress upstairs and the old mattress downstairs and out the door in a very quick manner. They took great care of protecting the new mattress from any defects from start to finish. They were also very careful as they maneuvered the tight and limited space they had to work in, both with the new mattress and removing the old one. My husband and I were very impressed with them, they definitely exceeded our expectations. We would definitely recommend them to anyone who is having anything delivered. Thank you XPO for great customer service! read more

We recently had a Samsung dryer delivered, and the experience was terrible. The dryer was lost in RXO's warehouse for 3 months. We were already being charged payments for 2 months before it even showed up. When it was finally delivered, they wouldn't even install it. We had to get a second appointment for that, and then they wouldn't even use a new hose to connect the exhaust or reverse the door. This is abysmal service. After buying 2 flagship phones, a new fridge, stove, washer and dryer from Samsung, I wish we would've never done business with either of them. read more

Very happy with the Service. Professional, efficient and courteous. The only thing I would recommend is a call the day before to get a delivery window of time. Thanks so much. read more

This is my second delivery from XPO. The delivered my Peloton and today they just delivered my Peloton replacement frame. The 2 gentlemen that delivered it were very friendly and provided fast service. They swapped the screen from my old bike to the new bike, setup the new bike so the adjustments were all the same and left my place clean without any debris. Thank you for providing such a great delivery service. read more

If I could give these morons less than one star I would! I waited from 9am until 7:30 pm waiting for these idiots to pick up my Amazon return! I called them several times during the day and was assured the driver would be here today for the pickup. They explained the driver was running late, but would be here today. I even received a call at 6:15pm from the driver letting me know that he was on his way and he assured me that he would be there within the next 20 minutes or so. Well after waiting 45 minutes he never showed! I called the driver and asked where he was? He asked me if he could call me back in a few minutes. It was another lie, no return call was ever made! So I called the main number and was told they will have to reschedule. I explained that was not at all acceptable as I have been waiting for 10 hours for nothing. I was told that I had no other option. Even if this is the very last freight company, I would NEVER RECOMMEND these idiots! Update: The level of incompetence is baffling with these morons! I called today and demanded to speak with the dispatch supervisor at the hub in Sacramento. I was assured that the address information was updated in their system and they will be arriving on 1/6/2022. I just received a call from another moron who indicated they still don't have the address. Are you kidding me! I contacted Amazon and explained the issues I am having with these idiots! The Amazon rep indicated that he will contact him and attempt to resolve the issue. The Amazon rep returned my call indicating that he made several attempts to resolve this problem, however no matter what he said or did these idiots still couldn't get things right! read more

RXO service is not good. they delivered Washer and Dryer in time. but they didn't installed same day and there is no response from customer service. I will give ZERO rating. read more

This is a great team! Kept me 100% informed, easily changed delivery schedule when the house wasn't ready for the appliances to come, called as promised 30 min before arrival, in other words perfect! read more

I wasn't scheduled to get my Peloton bike delivered until sometime between 2:30pm-5:30pm. But I received a call from the gentlemen with XPO around 11:40am saying that they were running ahead of schedule and that they'd be at my house in 25 minutes if that was okay with me. Sure enough, they arrived just after noon. They were courteous and efficient. Were in and out of my house-bike completely set up-in less than 10 minutes. I was very impressed and greatly appreciative. read more

They were scheduled to delivery my Peloton bike today at 2:30-5:30 pm but they called just before 10 am to say that they were ahead of schedule and could come early if I was home (and I was!). They had the bike already assembled, and they brought it to my upstairs bedroom. They were very careful not to hit any walls or doors. Unfortunately, there was no power cord, but he promised to go to the warehouse and bring one back. And indeed he did! Plus, he helped me switch out the Peloton pedals (because my husband and I already had cycling shoes with SPD cleats to it was cheaper to buy new pedals and than two new pairs of shoes). Dmitri was very pleasant. Excellent customer service. read more

Great service! Good messaging, delivery came early in delivery window, polite professional and skilled workers got the job done fast. They made it seem super easy, barely an inconvenience. I'm super excited to try out my first new mattress in 16 years. Super firm baby! read more

Rxo - New mattress underneath sweet Ralph Lauren bedding in the yellow room - Shipping Centers Near Me - Sacramento, California

RXO personnel did not set up my Casper mattress properly during the initial delivery and removed my bed frame because they said the Casper foundation should not be placed on a standard bed frame. That left the top of the mattress only 18 inches from the floor, way too low. I called Casper the next morning, and the Casper representative stated the foundation could be placed on a metal frame, and they sell frames for that purpose. I called RXO immediately and asked their call center clerical agent to request the return of the frame, if possible, and to have them return to reassemble the bed. In spite of multiple calls to RXO and Casper, RXO never contacted me as their phone service indicated. After another week, I bought another bed frame. Then, RXO sent two people to my home without a frame. The workers did not know what they were supposed to do during the visit.. Fortunately, I had bought the frame and we could reassemble the frame, foundation, and mattress. There was no adjustment to the $200.00 fee I paid for the initial delivery. This was all terrible customer service. I would never again buy a mattress from Casper if they continued to use RXO for delivery. read more

Handled my delivery with care, they delivered my huge ottoman up to the 3rd floor no complaints, super friendly and professional!

Very good delivery service , the two guys were punctual . Gave me a courtesy call to let me know they were on their way. Handled my new washer and dryer carefully and did a great job installing it . Thank you read more

Rxo - New washer and dryer - Shipping Centers Near Me - Sacramento, California

Excellent service. We received location updates and time estimates prior to delivery. Our elliptical arrived 2 hours before scheduled delivery time, which was awesome. Delivery persons were capable and friendly. read more

I just had a smart bike delivered to my home. The driver called when he was on his way and once he arrived, quickly got the job done. He made sure I tried the bike out to ensure the settings and position were where they needed to be. He was incredibly courteous, friendly, helpful and took all COVID precautions. Thank you! read more