I ordered a washing machine and dryer set from Samsung.com which set to be delivered on Jan. 6, 2026.the delivery included delivery of the new items, installation, and haul-away of the old items. Prior to the delivery date, I received a call from Samsung confirming my order and what was need to prepare for delivery. In addition, I received a follow up email with delivery and installation instructions. On the day of the delivery RXO arrived with the new items and Vitaliy, the delivery driver, informed me that they would not install the washer since the laundry room was on the 2nd floor of the home and I did not have a drain pan, which goes underneath the washing machine, which is required by law. I informed him that I was not aware of the law and that this was not mentioned to me during the confirmation phone call or in the email. I informed him that my house was built in 2023 and he said that the builder should have provided this and that all new homes have the drain pan. So we decided that he would leave the new items in my garage and I would call back when I had more information. I did my research, and even spoke to a chief building official, and the building department of the city that I live in, and was informed that there is no law requiring a drain pan to be installed. I also remembered that I have a water leak detector in the laundry room which is connected to my home alarm system. So, I called Vitaliy back and informed him of what I discussed with the city and that I have a leak detector within the laundry room. He again doubles down and tells me that it is the law to have a drain pan and that they will not do the install as it was their company policy. I said wait you contradicted yourself, as first it was a law to have the drain pan and now it is a policy. I then called their dispatch team, and informed them of what was going on and they rescheduled the delivery for Jan. 9, 2026. Well, on Jan. 9 I received a phone call from Vitaily and he asked me if I had purchased the required drain pan and I replied that I hadn't and would not as it is not required. He replied that it was a company policy and he would not do the install. So I asked to speak with his manager. Vitaliy text me his supervisor's phone number. So I called the number. I cannot recall the individual's name but he was bery unprofessional and condescending and told me that it was their law/policy and when I said it can't be the law I had done research and then I asked if Samsung was aware of the policy he said he didn't care because his company loss $3,000 to a claim from someone who didn't have a drain pan install. I could tell that I wasn't going to get anywhere with this supervisor, so I ended the call. I then called Samsung and informed them of what had occurred and they made the situation right by refusing my money and compensating for my time and efforts. Thank you Samsung for making this transaction easy. However, like many others have reviewed, RXO has horrible customer service and appears that they try to get out of work and instead of doing their jobs. I would avoiding using this company at all cost in the future. Note: They never removed the old units as I had paid for haul-away as well. read more

Bought a microwave and range from Samsung.com. RXO was contracted to deliver and install. I was sent electrical information for the install and my electrician went over them and installed the required electric code wiring. When the installers/delivery arrived they immediately started coming up with excuses not to install the items. First they said it wasn't 220v hook up which it was. Then they said it wasn't the right receptacle which the manufacturer install instructions were followed by my electrician. He is also.my neighbor so I could immediately have him install a plug if needed. Then the installers said the microwave didn't have venting which wasn't required for this install because it is not vented outside. Then they said there is no hole for the 115v cord to pass through!! I said drill a small hole and they said they don't have a drill bit. I said I do but they refused to accommodate anything. These guys just didn't want to to work. I had just had my kitchen remodeling finished the day before and they had warned me about RXO and they will have a lot of excuses not to do the installing. Boy were they right. I was shocked that Samsung.com would use such a company to do this important work. read more

UPDATE: The delivery actually went well. They were on time and the units were in good shape / not damaged. They did not talk much but that was fine. I made sure they leveled my laundry units. They hauled away everything and were courteous. The only complaint I had was they didn't test the front loader spin cycle to make sure it was balanced, but it did work great after they left for their next appointment. My original review expressed frustration at their phone system which is truly horrible. They just need an online site where you can schedule or reschedule, and they need to allow you to select a morning or afternoon appointment. Overall I was appreciative they reached out to make sure my delivery went well and while there is room for improvement I'm raising this from one star to three stars. They have got to fix their phone system and customer service (see original review below). Original review: What an absolute nightmare this company is to deal with. Do they have any customer service KPI's they measure themselves by? Like other reviewers, I would echo that it is literally impossible to reach anyone by phone there. When you call and go through the phone menu, it says there are between 24-50 people ahead of you and you remain on hold then it hangs up. No one ever comes on the line. Email? They email back and in broken English inform you that someone will get back to you and sign their name. Why couldn't that person just help? I had more success having LG deal with RXO directly while I was on hold. Pro Tip: if you're having issues with RXO, let LG sort them out. Don't waste hours on hold trying to reach a person. read more

RXO was supposed to deliver an LG fridge to my kitchen, install it, and take away the old one. Over a week ago, they dropped a fridge off on the sidewalk (in San Francisco!) and I had to convince them to move it to my parking spot. They claimed they'd be right back to install it. It's still in my parking spot (in a large garage!), with a paper with other customers private information taped on it! The call center has been unhelpful and has "emailed the local warehouse" at least 5 times now.... read more

Absolutely awful. I ordered a rower machine. - On the day of the delivery, they were late by 2 hours - Got near the house and said they cannot drive up the road the house was on - The customer service rep told me they were about to deliver when in reality they were leaving! - Then they put a hold on the order. 5 calls later, hold was still there! The customer service people are either incompetent or lying. They kept saying, don't worry! we will lift the hold! - The company that made the rower machine also complained. RXO promised t would be delivered 2 days later. Of course, 2 days later, it was still on hold and no explanation of why. Seems their customer service only wants to get you off the phone and will say anything to get you to leave. Nothing happens once you get off the phone. Rower did not show up for Christmas and my family missed it when it was planned to be used. If I ever find that any other company is using this delivery service, I will not buy their product. read more

These guys are 0 for 3. I ordered an LG W/D pair directly from LG. The first time, the items went "missing." It took over two weeks for LG to process and send a replacement after they confirmed RXO lost the items. The second time, the RXO delivery guys gave me so much attitude. LG's service guaranteed free delivery, installation and removal of the old W/D. The RXO guys were arguing that it wasn't their responsibility, that it was curbside only. When I finally called customer service, the guys removed the old units, delivered the dryer but told me that there was a dent in the washer, so of course I refused delivery. They didn't hook up the dryer. Also they damaged my wood floors during the delivery. The third time, they canceled the delivery after I waited 6+ hours, without even contacting me. The washer was sitting in RXO's Union City factory for 10 days before the scheduled delivery date (8/31). Window of 2:30-6:30pm, but by 8:30pm they were a no show. I had called RXO at 4pm, they assured me the driver would be there in an hour and that I'd for sure get my washer that day. LIES!!! I was #15 (the last) delivery for the day. Several other deliveries had to be canceled as well. How can RXO realistically expect to deliver 15 big items in one day? Customer service is horrible. They are based internationally and all they offer is to "send an email." They give canned responses and promise to escalate but fail to do so. Absolutely no resolution any time we talked to them. It's been nearly 2 months since we ordered the W/D. We are a family of 5. We canceled our Labor Day plans to wait for the washer delivery. We still have no washer, our dryer is not connected and RXO has not contacted us to reschedule. Horrible company, will be filing a complaint with the state AG and BBB and will include the horrible reviews from other customers. RXO has a lock on this market and its monopoly has resulted in inferior customer service. We will never buy LG again so we don't have to deal with RXO. We have several appliances to replace this year and will buy from a local appliance store instead. Paying the delivery and installation fee is worth it to never have to deal with RXO. read more

Excellent service! Delivered my upright freezer at the beginning of my 12-4pm delivery window. Installed and old chest freezer removal by 12:30pm. Very professional! I could not be happier! read more

RXO does not follow orders. They send out people who don't know how to install anything, if you have a hardwired appliance, don't expect them to install it. they also do not take responsibility for their employees so I have been dealing with the microwave issue for over a month and a half now. My initial impression has changed as RXO has become my partner in working with Samsung to get my Microwave delivered and installed. Hopefully, I will be able to move this to a 5 when the installation occurs. Samsung ends up being the one who dropped the ball, rather than RXO. read more

This company is horrid. They gave me 20 minute notice that my delivery was scheduled for 8:30 by sending me a text at 8:10. Then I spoke to the driver at 9:00 AM who said "we're 10 min away". We spent the next hour going back and forth to the door for them preparing for our dryer delivery. Our neighbors are having an in ground pool installed and there was jackhammering so we wanted to be sure we didn't miss the door. Hours pass and I check the status for it to say "delivery missed. Customer not home"!! What!!? Their cx serv rep Carla says they were "here for 15 min and left". They didn't call me or even ring the bell. So where where the hell were they for 15 min? AND my VW SUV was IN the driveway. Now I'm in a new home after a move with toddlers all weekend and still can't wash clothes. All Carla could say was "unfortunately" 99x on the call. Teach her some soft skills. I won't ever order from Samsung again if they use this trash company. Save your time. If you see XPO Sacramento as the delivery provider cancel the order. If I find my dryer at any other store this weekend I'll still cancel this order. Who knows how long I'll still be waiting for this dryer. Terrible! read more

Rxo - 8:10 text for 8:30 arrival - Shipping Centers Near Me - Sacramento, California

The service with delivery itself was great, respectful, nice, clean and careful the 2 gentleman were fantastic. Communication with call center and change of delivery days times is awful. Overall satisfied read more

After an initial hiccup, RXO ended up providing excellent service. Many thanks for a timely delivery on behalf of Design Within Reach, which was assembled with care by a friendly crew. And thanks to Thomas for helping to sort out the initial delay! Their electronic notification and tracking systems are top-notch, too. read more

I would give them zero stars if I could. We bought a range from Samsung that was supposed to be delivered on 9/7/24. We left early from a family camping trip to ensure that we were back in enough time to have our new range delivered and installed. On our way home the night before we received a call that the item wasn't going to be delivered as scheduled because they hadn't received the item from Samsung. We called Samsung and were told that the item was already sent to RXO, so it was a he said she said scenario. We ended up rescheduling for 9/21/24 and were given a delivery window of 2:30p - 6:30p and were told that the driver would call 30 minutes prior to arrival. We were at a family birthday party and received a call at 12:30 with the RXO driver saying "We outside your house." and asked where we were. We advised that they were way early and nobody call 30 minutes prior. We ended up leaving the birthday party to get home for the install. When we arrived, the unit was already unloaded and was being unpacked. The RXO employees removed the old unit and brought the new one in to our home. They "attempted" to install the range, but said it wouldn't fit. I informed them that it wasn't fitting because they never even leveled the unit, which is why it was hitting the counter tops on the top left and the cabinets on the lower right. They "attempted" to level the unit (without the use of an actual level) and tried again. They said the unit still would not fit and that they "didn't know what to do" so they said they would leave the item in place. They left our home and my wife and I took less than 2 minutes to level the unit, which then allowed it to EASILY slide into place. We thought the ordeal was over, but then noticed that the left side of the unit had a big bulge in the metal which caused the lower storage drawer not to close properly. Upon further inspection, we noticed that the unit appeared to have been dropped because the entire frame was bent underneath. We pulled footage from our security cameras and noticed that the truck they delivered with did not have a lift gate or ramp so the delivery guys leaned a hand truck against the truck and just slid it down until the unit hit the ground. I can't believe the lack of caring or respect for peoples purchases that they are not even equipped to deliver these types of items. This was unacceptable, so we contacted both RXO and Samsung to report the issue. We were told that it would take 3-5 days before both of their systems showed the item as delivered so they can use the button to request for a replacement. Eventually the replacement button was available however, I had to personally call Samsung and RXO for updates because none of the promised correspondence or escalation requests ever yielded a response without me initiating the call. Eventually the replacement was scheduled to be delivered on 9/30/24 and we were given a window of all day. I took the day off work (losing pay to do so) and nobody ever came. After waiting and not receiving an update I contacted Samsung and RXO again, spending 2+ hours on the phone only to be told it wasn't going to be delivered again! At this point I left a family trip early, a birthday party early and now missed work and lost money and still don't have a replacement. I was told I would receive a call ASAP because it was escalated to the manager of the local hub in Sacramento and as I am writing this I still have not received an update. This has been by far the worst delivery experience ever and I would never use them if given the choice. everyone just tells you to wait 24-48 hours for every response and nobody ever follows through. UPDATE: Our replacement range arrived today however, it too was damaged. This time not by the drivers, but the warehouse. I cannot even begin to express my frustration with this company. Drivers this time were great and agreed that we should not keep it. I was told that RXO is responsible for paying for unit if delivered twice damaged. RXO needs to step up and pay for the unit and deliver an undamaged one. We'll see how long this replacement takes. Worst experience with a delivery service ever. read more

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The delivery and installation were very good with no problems. Quick and efficient. They placed the washer where I wanted it so the washer and dryer doors opened in opposite directions. Hope everything will work out when we start using it regularly in the next few weeks. No leaks that I could see so far. read more

My experience with RXO is terrible. The installer did not install my dishwasher properly on 3/27/2023. Picture #1 shows the gap between the countertop and the dishwasher. Picture #2 shows how much is sticking out under the countertop. Picture #3 & #4 shows what it looks like after they said they "properly" installed it the second time. Picture #1&2 of the install occurred on 3/27/2023. The reinstallation was done today 4/3/2023. So today, the same handymen who barely spoke English had to call his boss to translate. When I spoke with the boss today, he said it was not their fault that I was unhappy with the first installation. He said he saw the pictures and they properly installed it. I asked for the pictures that he was referring to. He said no he was not going to send them to me. I said that is BS and they didn't install it properly when they came out last Monday. He said they extended the legs all the way up and it's not their fault if there is a gap. I said if they raised the legs, there shouldn't be any large gaps. He said I mistreated his employees so he is going to put me on a black list: DO NOT SERVICE! I said that is BS and I called them to fix the job because they didn't do it properly. So he said they are here now to do the job. In conclusion, they gaslighted me and the boss was very rude and unprofessional. Now, I am on their DO NOT SERVICE list as I called out his BS and contested him. Therefore, this company is not reliable or trust worthy. My personal experience!! I just want to share and save other people some headache and stress. I had to put one * in order to post my review. I would give them 0/5 * if possible. read more

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It was a very challenging start with RXO in delivering our refrigerator, but I am improving their rating as they responded to me concerns quickly and rescheduled the delivery and installation to a week earlier. The delivery was handled professionally and the installer was very friendly. read more

Quick and professional. My installer was friendly and did the install quick. Left no mess and answered any questions I had. read more

Rxo - Install of my Tonal in my garage. - Shipping Centers Near Me - Sacramento, California

Professional, yet friendly delivery drivers Delivered my large package with ease. I appreciated them both. As to the company, itself, Amazon needs to find another moving service for their larger package orders. Truck breaks down (truck looks like it's old, like it's on its' last leg), phones not answered, delivery time off by hours after stating via phone it'd be delivered in a half hour, their live 'Chat' is a joke. Is this a company that's just getting started and is not yet up to speed or is it a company that's been around a while and just doesn't care? read more

Worst experience ever and still not resolved! Now going on third attempt to have my LG electric dryer installed. LG states that the appliance needs to be installed by certified installer, so here I am in a holding pattern trying to get RXO to send out a different installer to complete the install. The original guys wouldn't complete install due to their own fault of not turning off the circuit breaker to the dryer. First step to installing an electric appliance is to turn the circuit breaker off to reduce risk of shock, which their did not do. Blamed the issue on a faulty outlet. Electrician later the same day confirmed that outlet is good. When you call into the phone number listed for RXO you get a call center and it is nearly impossible to speak with someone on the local level. Was escalated to the resolution department, and still no resolution. We'll see if they try to send the same guys out next week for the third time. What a joke. read more

Earlier this morning I had a replacement Tonal exercise machine delivered and installed. The previous Tonal had a broken arm. XPO was booked solid as they had only Tuesdays and Wednesdays available in March and April. I called Tonal and they were able to get me on the schedule quickly so I waited just about a week for today to happen. XPO was so much better than Ryder (they delivered and installed my previous Tonal). Ryder didn't listen to me, my request to install it where I wanted was ignored, seemed like they didn't want to be at my home to do their job, left the blue painters tape on my wall (I saw one behind the Tonal) and left a mess on the floor from drilling into my wall. XPO was the complete opposite. Their team listened to my concerns and answered my questions as I requested to have my Tonal installed closer to my closet and further away from my window so I can have full use of my Tonal. XPO checked for the studs and explained it could be done. They removed the remaining tape from the previous install that I could not get to as the Tonal bracket was installed over it, did not leave a mess behind and were happy to help me and professional. Thank you to XPO. read more

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Worst customer service I have received. I received confirmation that my new washer would be delivered today (via email and text) and based it around my actual days off which are mid-week. After trying to schedule my day around this (after reaching out to them directly) to find out is is scheduled for a different day then after trying to speak with a manager never happened as the first call I never even spoke with the person as they claimed they couldn't hear me (never had that issue before and definitely wasn't on silent as I had the phone on speaker) and the second person I spoke with ended up playing the same card after asking to speak with a manager and hung up on me. Nothing changed however I do not recommend this company at all based on my current interactions with them. Do not confirm something if you can't/won't deliver. Update: I followed the suggested comment and emailed the company. The interaction was really disappointing considering a "resolution specialist" responded and their response was "a resolution specialist will reply shortly".... Isn't that your job???? Also they never too acknowledgement of the fact that they committed to delivery on the 29th which their company confirmed via email and text and now still waiting for the actual delivery. We shall see how this goes however not impressed with this company (and I can be fairly flexible as I know life happens) however this is beyond horrible with the customer service. Hoping the actual delivery is better than this experience. read more

Rxo - Shipping Centers Near Me - Sacramento, California

This company delivered a bed frame we purchased from Serta. Their web-based notification system worked very well; kept me informed the entire way. Then to top it off, their 2 young delivery drivers were courteous, helpful, and respectful. Very good experience. read more

I was very happy with the delivery of my Samsung washer and dryer. I was so happy with Adam and his partner with the speediness of the delivery and the installation. He was able to work with the odd placements of my dryer plug and washer hook ups. read more

Rxo - New Samsung Washer and Dryer - Shipping Centers Near Me - Sacramento, California

Delivery of a queen bed. They were very communicative and polite and delivered on time.

If you live in Sacramento, do not purchase appliances from Samsung.com as they use this terrible company as their delivery and installation company. The installers originally came early but could not install my dishwasher as the tape was not included by Samsung in the install kit. The installers also said this happens often, which I asked them why they didn't have it on the truck... they said they just ran out using it at another delivery site but that their manager would call me that day to reschedule the delivery. I heard nothing for 3 days. I called the 800 # and got the worst attitude and was told to email them. So I email them and no response for 2 days. At that point, I called Samsung. Samsung was able to have the supervisor call me and reschedule for 2 days later..... 2 days later, and then no call no show... there's no local phone # and no way to contact... save your time and hire a local plumber. Honestly the worst $190 I ever spent. read more

First they gave me a 20 min heads up call. They arrived at the beginning of the wait window now my day off is freed up. They were very kind and professional and in and out in 15 minutes with out a bump or scratch. Purchased my LG stove from Sam's Club. I was a little nervous because I've used Costco prior. I was way more impressed with the delivery service from RX . Thank you my stove is beautiful. read more

Sony X95J 75 FULL ARRAY LED TV with a whole in the middle of the box to what appears to be the screen. The single delivery person kept this damage from being seen while moving into my home and placed the clear substantial damage towards the wall to hide it. So clearly they have a practice or culture of deceit in delivering packages. Amazon should perform quality reviews of the last mile in their and the sellers systems that represent them as they are faces of Amazon to the consumers. I have waited 15 days, saved to buy this TV to upgrade audio-visual package. I hope someone from Amazon/XPO will contact me. read more

Rxo - Sony X95J 75 FULL ARRAY LED TV a whole in the box. Delivered, kept from being seen and placed the damage to wall to hide it, deceitful - Shipping Centers Near Me - Sacramento, California

Great communication. Clean & friendly delivery men. Efficient & courteous. Very happy with my delivery & set up. Thank you!

The 2 person team I got to haul my old washer/dryer, and install my new ones did amazing! It was quick and efficient given the lack of space they had to deal with. They also made sure i still had access through the doors which I'm very thankful for. read more

Rxo - LG washer/dryer - Shipping Centers Near Me - Sacramento, California

They did a great job installing my washing machine, even with having to go up, steep stairs.

Horrible experience. They rescheduled 7 times and customer service is useless. These people should not be in business.

I just left a long review to the company, so this one will be to the point. These guys were polite, professional, and also some eye candy! They delivered me a twin mattress and hauled a King size bed. I was impressed with the reassurance from the driver that it would not be a problem at all! I'd recommend these guys to family and friends if ever needed! read more

Great experience with the delivery team. They communicated during the entire process, gave 30 minute notice prior to delivery. They were very polite and very efficient . It's good to experience a strong work ethic. read more

My delivery was scheduled, then cancelled the afternoon prior. Not cool since arrangements were made to be home! Actual delivery, however, was great. I live in a pretty remote area, and it's a long, slow drive. The men who delivered and set up my freezer were friendly, knowledgeable, and very personable. Big kudos to them! Loved the delivery guys. Hated that it took 4 weeks to get my freezer delivered. read more

Two gentlemen who delivered my new washing machine was excellent. They were very careful with it, quietly installed it, and even took the old washer which I didn't expect. There was some issue with my order and frustrated with delay but their work wiped all out. Extremely happy with service. read more

The men who delivered were prompt and polite. Vey helpful. I would recommend this service again.

We ordered an awning through Costco. The first awning was lost in transit. There was no communication informing us it was lost. The delivery date just kept getting postponed. Multiple phone calls were made. Each person we spoke with promised to check and get back to us. There were no return phone calls. We got Costco involved as we had to re-order the product. They lit a fire under Sunsetter and the product was expedited and finally delivered after two and a half months. We did get a call from Sunsetter after the delivery to make amends but some type of communication before months of wondering what's going on would have been nice. The awning, once we installed it, does everything we wanted it to do. read more

Terrible customer service. Constant rescheduling due to "packing issues" and "lost items" I cannot recommend then less. They are the absolute worst shipping company! Update: Did exactly what he said in the reply and got no response. Not surprised I didn't get a response to a canned reply message that was left on every negative review. My packages are still being rescheduled daily with no information. read more

Ordered a very large refrigerator that was damaged the first time, this was the second delivery, front door had to come off the hinges and weather stripping taken off to get this monster inside. Vadim knew exactly what he was doing, fridge went thru no problems with no damage. He takes pride in his work you can tell he cares. Definitely happy with their service. read more

Rxo - Samsung 28 cubic feet Refrigerator - Shipping Centers Near Me - Sacramento, California

The delivery was on time. The two gentleman that delivered and set up were friendly, quick and helpful. They also delivered on Saturday, which was very convenient read more

recieved a call within hours of this review. was told that they would attempt delivery sooner than the next week, and was also told they would mail a $100.00 visa gift card to help offset the 2 days of work missed. well the couch was delivered, not sooner as they said but a week later. as of today 2/2/25 still waiting on that gift card. read more