Very kind and courteous staff... they called as expected the night prior to delivery and then again when they were 10m away.

Excellent service. These guys actually were earlier than the scheduled date everything was wonderful no damage and they have great personalities. read more

Received my Peloton in less than two weeks after ordering. Delivery was moved up and happenEd smoothly and without issue. The two men who delivered were friendly and explained everything. Great experience overall! read more

Chris and John were amazing! They were friendly, fast, and knowledgeable!

So onto round two... I scheduled another delivery for today. My wife was called six times from XPO's automated system last week to schedule my 2nd delivery.. Surely, they would be on top of it??? Peloton followed up and confirmed that it would arrive today. I even received confirmation from Peloton via email of the delivery early this morning. I never received a call from XPO to provide a four window for today's delivery. I called XPO this morning (after changing my plans during Christmas week to be home).... to learn of their anticipated arrival time. I was told (after being disconnected once and put on hold twice), "delivery is scheduled but not routed, you need to reschedule" WHAT? We have had all sorts of large items arrive to terminals in Knoxville through other carriers for delivery. Never, ever have I had such a bad experience or seen such a blatant disregard for the customer. I will never, ever order a thing that is delivered through XPO again and I would advise anyone reading this to steer clear. There is no item, anywhere that is worth the inconvenience that these people cause and they don't care. read more

Excellent service. Great to work with. Took care of the products well ask the way through delivery. Timely and professional.

Purchased a Peloton bike that XPO assembled and delivered. The bike was missing pieces and was not assembled properly leading it to be unusable. A tech was scheduled to come out and fix the bike 3 separate times and did not show up all 3 times. We decided to return the bike and have been waiting 2 weeks for XPO to come pick it up. There have been 2 separate pick dates scheduled and both times XPO did not show up. Now calling then directly I've been on hold 30+ minutes 3 separate times even though the recording on the wait line said "less than 2 minutes" I will never purchase an item from a retailer that will be delivered by XPO again. read more

Delivery was setup and scheduled over the phone, I then received text messages and call updating me on the shipment and delivery, and within the delivery time window I received a call from the delivery team that they about 30 minutes away. They showed up, installed the new mattresses and removed the old one. No miss no fuss, very well done. read more

The delivery was prompt and the delivery men were careful and efficient. They had a great attitude even in the overwhelming holiday season with MANY deliveries to do. read more

This has been such a tiresome journey and I have not even received my order yet. On August 22nd my fiancé and I (Brandon Wilson) purchased a washer and dryer from Samsung. On September 22nd I reached the XPO and scheduled a delivery for October 8th. We switched our schedules around to be home for this delivery, and was NEVER notified that it was not coming. So, that evening I called XPO and Samsung, with our order getting put in expedited status saying that we should get a phone call from the local hub in 24-48 hours to schedule a delivery. 48 hours later..... still no phone call. Called XPO again today and was told October 22nd is the earliest they can deliver... doesn't sound like a expedited delivery to me. I have tried to call all local HUB numbers with no luck, and I just tried to call the number on yelp and went straight to voicemail. Hopefully I will get a call back. At this point I would rather just come to the HUB and pick up my washer and dryer myself so I can ensure that it will actually get delivered. read more

I would give less than 1 star if possible. This is the worst company. I ordered a Peloton bike with a delivery date of 2/3 and driver no showed. I called and was told he was still "en route" and was delayed. He never showed. They rescheduled for 2/4 and same thing. Again on 2/5. I have called and emailed and am told management would call me directly within 24 hours because my case was "escalated". 26 hours later no contact still. I called again and was told the driver didn't make all of his deliveries those 3 days and they could reschedule me for the 11th. Yeah right. I've missed 3 days of work for nothing. I have no bike and no belief that I ever will see it. This is unbelievable to me. I'm being punished because their driver didn't do his job for 3 days and no one in that entire company could respond to many emails or phone calls. Do not use this company at all. I've already filed a report with the BBB. They should be shut down. read more

I give three stars because customer service was pleasant to deal with but having them reschedule delivery three times was a bit much... Amazon showed 12/31/2019 as first delivery date so I took off work because it could be delivered as late as 9 pm but when I checked amazon mid day when I didn't hear anything it said customer rescheduled, which I didn't... so I called and was told the shipping company did it because they didn't have time that day... it was rescheduled for the following Sunday... and again I heard nothing and amazon didn't show anything... so I called again on Monday and they said they didn't know why the previous person scheduled on a day they don't do deliveries. They couldnt reach the warehouse so they left a message for a call back. they called back a little later but didn't let it ring long enough for me to answer (my phone was right next to me) I thought they would try again but they didn't. I got notification from amazon a couple days later saying I missed the delivery and so I called again. they said it wasn't scheduled to be delivered and so rescheduled for the following Monday and it was finally delivered. The delivery guys called about 45 min out to let me know they were on their way. I understand they had to go the 'extra distance' to deliver to me, but they need better communication between themselves and with amazon. read more