Absolutely incompetent company. They claimed to not have received my order, canceling my delivery appointment less than 3 hrs before they were to arrive. The order was even cancelled and refunded. I placed a new order for the same items and a month later they show up, not with the items from the replacement order but with the "missing " items from the first, cancelled order and - you guessed it - without a box and obviously very damaged. A front load washing machine but the top of the machine does not close. Where are the machines they promised they were delivering from the second order? I even contacted RXO several times in advance of delivery to prevent this exact scenario. They assured me what they were bringing was from the second order. the tag right on the machine with a box said it was the first, "missing" order. A full day later and they still won't respond to me. Avoid this company at all costs. read more

My delivery guys were great! They were punctual, professional, and efficient. They communicated well, carried in and assembled the bed I ordered, and even put the mattress on it for me. I was very impressed with the service. read more

Professional. Efficient. Friendly. As they were coming toward my house, I asked one of the gentlemen to not smoke and he immediately put the cigarette out. (I am on oxygen.) I appreciated the call 30 minutes before arrival. read more

My delivery ended up being a second delivery because the first one was cancelled enroute without a reason.I was quoted ETA was 6pm-10pm. But the second delivery of my Myx bike went well, it was delivered in the morning. the gentlemen were friendly and very helpful. read more

White glove service for a 66" bedroom dresser was great. Fast, efficient, courteous. I am happy!

The guys were a little later than expected, but were very courteous and respectful -- placed the item exactly where requested.

The two fellas who came to my house were professional, courteous and left everything clean. They were prepared for my delivery and set up and were in and out without any issues. 10/10 Would recommend!!! read more

Rxo - Wayfair island they built and moved into place. This thing was in a massive box!!! - Shipping Centers Near Me - Alcoa, Tennessee

The delivery went smooth as silk. The delivery men were professional, friendly and very polite. Greeted me with a smile. That was nice.

Last week I received a number of confirmations that my dryer would be delivered. There was no other communication from RXO. After the delivery window passed I called RXO only to find out my dryer never made it on the truck. Today, a week later, my dryer was delivered, however, the "installers" did not have any of the external connectors, water, power cord, dryer vent, necessary to actually complete the installation. After reading some of the other reviews, this seems to be a reoccurring theme. It appears RXO has some challenges with that whole "Last Mile" concept. read more

RXO is an impossible company to work with and they will cancel the day of delivery.They said they had no room on the truck for my scheduled order. Why did they schedule me? So I get bumped and the soonest they can reschedule is two weeks out. They have had my table over two weeks now. I called and talked with their 'resolution' department and advised I would be out of town for two months and they must deliver within the next week. Resolution tells me it's no problem if they can't get it to me. before I leave and they will hold onto the item for 3 mos. I called Wayfair (purchased table from them) and they say that is ABSOLUTELY NOT TRUE. There is a limit of 30 days or the item will be returned to Wayfair. I specifically told RXO I would not be available for a May 31st delivery and yet I get a text telling me I have been rescheduled for May 31st. I even said my husband and I will drive our truck to the local facility to pick the table up and received an email saying they need an email from Wayfair allowing us to do so. Wayfair gave them verbal permission!! I will never order from Wayfair again because they choose to use RXO as their 3rd party delivery team. read more

Rxo - This is an example of the worthless text messages from this terrible company... - Shipping Centers Near Me - Alcoa, Tennessee

Great courteous service, timely, job well done, the team cleaned up after they were finished and took away the trash.

Terrible service. Scheduled service call and they bailed on me 4 times and didn't even bother to reschedule. Awful customer service as well, never call back and refuse to connect to the manager. Notified Samsung about this as well. Stay away from them. read more

They were late arriving but it was because they had so many deliveries. When they arrived they were kind, efficient and quick to set up my new couch. It would be nice if the arrival time would update on your website. read more

I've had two vanity deliveries from Wayfair by RXO in the last two weeks. Both deliveries brought great and professional customer service, careful and courteous delivery personnel, and timeliness. I especially appreciated the predelivery text and email communications. read more

This is the third or fourth time this company has made a large delivery to our vacation home nestled in the mountains of Gatlinburg, Tennessee. It is very tricky to find our house and they never give up and always have a great attitude. We are typically out in California, but even with the time difference, they always make sure that they don't give up until the order has been dropped safely! We really appreciate this team! read more

Wonderful delivery service provided. I would highly recommend this company for future orders. Communication for the day of delivery was really great and I appreciated the tracking option to follow the status of my item along the way! read more

I had a microwave delivered today. They called me about 30 minutes before to let me know they were coming. Extremely nice and professional! I did not open the box yet since we haven't uninstalled the old one yet but they handled it with care. Praise for the delivery guys! read more

I wouldn't even give this place one star... Rescheduled multiple deliveries of our peloton bike. We cannot get a straight answer as to where the bike even is, we still do not have it. We went by to try to talk to someone and we found boxes of peloton bikes sitting outside On the loading dock. No one inside. Worst experience ever. Do not use this company. read more

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Everything about my delivery was exceptional. The delivery team was on time and efficient. They handled my item with care. I would recommend RXO for sure! read more

he called before delivery. was courtous and helpful. thank you. would use your service again.

If I could leave zero stars I would. This company is absolutely worthless. They don't call you with delivery days. They lose items. Then don't deliver things. They don't setup installations in a timely manner. Trust me. If you order appliances from Samsung because this is who they use for delivery, don't pay for the installs. Just do it yourself. Almost a month later and I don't have a microwave yet or a dishwasher installed. Worst delivery company ever hands down. read more

After the 4th scheduled delivery which was a no show or last minute cancellation I was forced to cancel my Peloton order. I wasted multiple days sitting around waiting on the delivery of this order and unfortunately was never contacted (as assured I would be by Peloton customer service) by XPO. By far the worst delivery company I have ever been subjected too. Try and stay clear of this company if you are able too. Extremely terrible service with absolutely zero customer service or care for their customers. read more

This companies Knoxville location is very unethical. We ordered a refrigerator from Samsung and they scheduled delivery with RXO. I paid for delivery, installation, and removal of old refrigerator. On the day of delivery they refused to install and haul off the old one. The delivery drivers said their boss told them they didn't have to. I told them to keep the refrigerator. Called the RXO 800 number and that was simply scripted lip service with absolutely no resolution. They said they would "escalate" the issue, which is code for appease the customer with the word, but do nothing. The straw that broke my back was the flat out lies they said. They wrote I rescheduled the delivery and wasn't home on my ticket. Which is a complete fabrication to cover their back and probably try to get paid for the run they refused to deliver. So I rescheduled, and day of delivery they said "Sorry delivery unavailable and for me to call and reschedule again." At this point I just called Samsung and cancelled the order. I called Samsung and they use the same script "we will elevate this and follow up with you via email." They never did just like RXO. You will find lots of reviews just like mine. What a shame that this simple company cannot do their job and own their mistakes, instead they lie and deceive. For future reference why don't you just tell the customer what you want to do, instead of what your supposed to do. When scheduling deliveries do the same, schedule what works for you, not what works for the customer. We are only customers no need to listen to us. read more

The delivery men were very professional, friendly, and respectful. They were very prompt! RXO we would suggest to all!

I would have given a Five star rating, especially for the delivery and pick up guys. They are great and deserve major kudos. This was our third encounter with local delivery guys and they are hard working, very professional and pleasant. The local managers at the warehouse are also excellent --they are the ones who straightened out the mess that the scheduling/call-center made. So, i have to subtract that last star because of the call center. We had a rather major issue with a bed delivery that I won't go into here ... except to say that we had no bed to sleep on for two nights because of a delivery scheduling screw up -- "a glitch in our system" is what I was told. After a 1/2 day of several calls and 2+ hours of being on hold, we ended up getting our bed within 24 hrs of working with the local. warehouse staff directly. XPO needs to seriously look at their call/scheduling staff and processes. It's giving their business a black eye. read more

Had appliances delivered by this company. Came by noon day for delivery and the two guys that unloaded everything were great.

Delivery was prompt within scheduled time frame with a call ahead so I could be prepared and watch for drivers. Delivery staff was kind and answered all my questions. Delivery and set up was done quickly but with care and attention to detail. Would recommend to friends and family read more

I had a Peloton bike delivered and the when mounting my monitor the delivery guy didn't take the time to align the screws to mount the monitor and stripped the screws and the sockets. They seemed very rushed. As a result my monitor is unstable on the bike. Peloton is having to replace my handlebars the monitor sits on. There is no way they didn't know they did that before bringing the bike in. Total disregard for such an expensive piece of equipment. Peloton should really try and find another delivery service and I told them that much when I video chatted with them to show them the damage. read more

Zero stars!!!! Once again a massive failure by this company. I have been waiting months, 3 missed deliveries, to get this delivery and they drop the ball every time. Unfortunately, I am not able to just go pick up my bike. Peloton won't allow me to do that. I get all the wonderful boilerplate emails with all the promises and I get nothing from the local delivery group. You can't even call them, the phone rings off the hook. And I see all the posts from the "owner" saying they want to help. Fix the problem! That is the help your customers want. FIX THE PROBLEM! read more

Delivery team was on time, super nice, and installation looks great! I loved the updates on the days before delivery as well.

The guys were here when they told us and gone within minutes. Very nice men and very friendly.

The extra special care the team that came today took with my furniture was deeply appreciated. Polite and professional.

XPO no-showed me three times: Sept 15, Oct 4, and Oct 12. After a 4-way conference call with Costco, Samsung and XPO, and much pleading, my washer and dryer were finally delivered Oct 14. That's how long I had to wait. And XPO received the units Aug 31! The delivery guys did a good job delivering and installing. read more

If I could rate no star I would! scheduled granite installation 1 week past original delivery date. After 3 times of being rescheduled now here we are no appliances which means no granite! I called the 800 number multiple times to confirm they were still coming I was assured they were just running behind but no one ever showed and never got a call or email! All you could hear were roosters in the back ground the whole experience is very frustrating and unprofessional! read more

People delivering were good however scheduling and customer service a nightmare. Delivery scheduled and confirmed, didn't show no notification. delivery rescheduled 2 more time with out notification. Looking at the other review I am glad I finally did get mine though not sure I got the bike I ordered. read more

absolute nightmare. I ordered a peloton tread and delivery was delayed a day. fine, rescheduled my work day. it gets delivered and the tread has issues. The delivery guy was harassing me the entire time. Box was left behind that I had to get rid of. then scheduled them to come out to fix the handrails. I've been rescheduled twice now. horrible experience. read more

My experience has been a nightmare so far. They bumped my delivery date up by a day so I rearranged my schedule to be available, but two after the delivery window I had to leave and that's when they called to deliver. I rescheduled, received a time window day of, and they were no shows. Now my record has been updated to show as delivered, and I haven't received. Support is giving me the run around and now I'm out over $1000. Avoid if at all possible! read more

I had two young gentlemen deliver our queen-sized mattress and box spring. They arrived with smiles on their faces and were so very respectful. They placed the mattress and box spring exactly where I had asked them to. They were both so nice and personable. I highly, highly recommend this delivery team! read more

I have never written a bad review but had to this time !! I bought a refrigerator. XPO was assigned to deliver it. XPO changed the delivery date on me at least 6 times. I would pick a delivery date and then a few days before would get a text that the date has changed. I would call their customer service and get the same scripted response. It took over 4 months to finally get my refrigerator delivered !! It was subbed out to another delivery provider and they stated that XPO is terrible to work with and they bear all kinds of horror stories from customers. unfortunately when you purchase something we don't have a day in delivery provider. read more

The guys that dropped off my delivery were super nice and kind! They did set up in less than an hour and drug my delivery down the stairs and around the maze of my basement to get it where I wanted it. Quick, eat, and kind! Highly recommend. read more