errible customer service. I came in needing help with a large, heavy box for my elderly grandfather and was flat-out refused by Zach. No effort, no care, no basic courtesy. On top of that, UPS drivers can't even stick to scheduled pickups, this place is beyond unreliable. I won't be coming back, and I won't be recommending UPS to anyone. read more

Nathan and his team are always so helpful. I have never been in the store and them not be busy. They are knowledgeable and always willing to go the extra mile. read more

They are always so friendly and helpful. They let me know that I needed to place my package in a more secure wrapping. He wrapped it for me and was so nice. He let me know that it was in very small print that it needs to be more secure. read more

The lines moved quickly. The employees were very respectful and nice. .. I would recommend this location.......

Service was fast - no line. However they will nickel and dime you for everything. Case in point - they charged 1.62 to TAPE THE TOP OF THE BOX. Take your package to to package manager up the street or Whole Foods if it's an Amazon return. read more

when I tried to talk to the manager owner about the pricing of tape and how ridiculous the cost was the manager/owner. Nathan said to me I don't need your business, leave and all because I had a problem with the cost of the tape, but then he threatened to call the police because I asked to talk to the manager and when I told them to go ahead and call the police, then he was willing to help me this service is absolutely ridiculous. I would not recommend this office to anybody and when I asked if there was a manager or an owner and they said they would not give me that information. Beware of this location they are horrible. read more

The whole staff was polite and professional and especially gracious. This is now my go-to UPS Store!

Whenever I've gone in, everyone's been very kind and patient. I appreciate the service. I know that package returns doesn't always make the job easy. read more

Great service! Lauren was so helpful and friendly! She assisted me with a return that I had made a mistake on. She was so professional and kind! read more

LOVE!!!! this UPS Store!! The people there are so helpful and always have great attitudes and provide above and beyond customer service. I have been coming here for over 10 years. read more

Horrible customer service. Trying to drop off a package that was open on the side for an Amazon return. They charged me $1.62 for a 9inch piece of tape. I said I had a second package, asked if I could use it for both, they said sure. When I brought it in, they demanded that I be charged again for another piece of tape. Have some self-awareness that this $1 you made just pissed a customer off. read more

Great customer service. Nathan was so helpful. It was busy and line was long but it went fast.

Kindest employees and most helpful information. Highly recommend this store!!! Both over the phone and in person was treated professionally and with courtesy. read more

If you want your items properly shipped, USE THIS STORE! Nathan and his team have helped me ship from Tennessee to Hawaii and to California multiple times, and not one thing was ever broken!! Mahalo! If you want amazing customer service, USE THIS STORE! I admit it, I am a bit high maintenance and I want to be treated well, they go above and beyond! So, thank you for your kindness! If you want a store that is easy to find and to park near, USE THIS STORE! I love how this store is right on Kingston pike, because I always get lost! If you want to mail something and then look at adorable puppies, or visit a cool vintage store, then USE THIS STORE! As these shops are right next door. Once again, thank you. Holly Martin Baker read more

Who would expect fantastic customer service from a mailbox store? Well, we got it every time we came by this UPS store! We moved to Knoxville from Ventura California back in July. This is the place we picked to rent a PO Box. We used this location to mail packages, return Amazon packages, get things notarized, and, of course, to pick up our mail. Every time we came in, the service was exemplary! It's no exaggeration! Kudos to Nathan! You are awesome, man! You really go above and beyond to make your customers feel valued and appreciated! More businesses need to follow your lead! Unfortunately, it's time for us to say goodbye. We've settled into a neighborhood far away, but, Nathan, you will always hold a special place in our hearts. After all, you were one of our first introductions to the wonderful city of Knoxville! read more

UPS is not a reliable company. Went into store to make sure package would arrive next day morning. They assured me it would and after tracking its saying two days. Not the first time UPS and this store dropped the ball. FEDex from now on. read more

I have to return an item to Amazon through UPS. I was told they would pick up within 3 days. It has now been over a week. As I am supposed to be present for a pick up they are basically holding me to ransom by not picking up. I HAVE CALLED DAILY AND BEEN PROMISED THEY WOULD BE HERE "today" but nothing. Worst possible service I have experienced in a long time. read more

This store has incredible customer service, and always so professional. They are very busy, and for a good reason--they do things very well, they know their business, have the answers and advice. Everyone has been so gracious, but Nathan is phenomenal. He remembers his customers and goes above and beyond for you. read more

I've been here today around 3pm to return pre-paid package, I find out those guys they keep charging everyone coming to the store for the labels they print it to stick it on the package one dollar for no reason just to make extra money from customers,Usually I go to different stores nobody charge for returning label because supposed to be include the price of the shipping cost, The one dollar it's not a big deal but when you see somebody take advantage from the other store thinking they're not supposed to be in business I'm going to give business for somebody else read more

Arrived on Wednesday around 6:30pm (they close at 7pm) and just missed the driver so I paid $38 for mail to arrive on Friday. Talk about expensive! Customer service was great despite the price. read more

I've used this store multiple times for print/lamination needs, as well as shipping. Nathan and his team always provide excellent customer service and quality work. If you have a print or shipping need, go to this store and they will treat you right! read more

This is the best UPS. Having been to many, they are really nice here and are very willing to help you. I like that they always have a notary available and easy to get your passport photo taken. read more

This is a great UPS store. The staff was efficient, packed my things really nicely, and were very pleasant.

I cannot recommend this UPS store enough!! The best customer service I have ever received at a "mailbox store"! I recently overnighted a package to Disney World. They helped me pack it, address it, and even ran the label again once we had the room number. Due to circumstances beyond this stores control, the package did not arrive as expected. When I went back to the store, Nathan (the owner) met me, and told me he had been tracking my package, and knew it didn't arrive!! Who does that??? so sweet of him... Then without even questioning me, he said "we will refund your money". Not only did he remember me, track my package, refund my money...they did it all with a smile and so courteous!!! I cannot sing their praises enough!!!! Thank you!!! read more

Warning - the UPS store is not affiliated with UPS ! I drove across town past several United States Post Offices to ship my package by UPS. The UPS store shipped my package by the United States Post Office without telling me that was what they were doing and to add insult to injury they up charged first class postage. The USPS is a block from the UPS store! I asked for the least expensive UPS option that would arrive in about a week with UPS tracking. When I called to ask he said that if I asked for the least expensive option they used USPS which has no tracking and is not guaranteed and packages are more likely to get lost in USPS and they did not bother to tell me it was USPS. read more

I have come to this UPS numerous times and they are always so helpful and nice every visit! It's definitely my go to place for all my shipping needs. read more

I live nowhere near Knoxville, but I recently made a purchase at a local auction house that I needed to have shipped to upstate NY. The folks at this UPS store were great. They provided a fair quote, timely updates, and the item arrived in due course well-wrapped. Certainly will do business with them again if needed! Thank you! read more

Consistently the friendliest and most professional of any shipping service that I have used. Highly recommend.

Great store (small). Very nice employees and free use of scissors or tape! Regular UPS Store, not sure what else to say.

I've been to this store several times all quick and easy transactions. I was in there a few days ago to make copies of my resume. The guy working who I assume to be the store owner said "these are on the house, friend. Best of luck and stay well." So touched by this wonderful experience and generosity. I was readily able to pay for my copies, in fact, the whole reason I came by was with a coupon. Nice to know there's people in the world who extend kindness to people trying to find a job during Covid-19 even if it's printing resumes. read more

Nathan is incredible. It's always a pleasure to do business here. Impeccable service. Even today while in line he was going through to get each of us set up and ready to check out as quickly as possible. Really highlights the disparity between the USPS and UPS. read more

I want to recommend this UPS Store for it's great customer service. I can't say enough good things about Nathan, the manager. We had documents that needed notarized late this evening and he stayed late waiting for everyone to arrive. Quickly and efficiently did his job for a very reasonable price. Then stayed even later allowing us to use the store counters to finish our paperwork. We can't thank him enough. Truely exceptional service. read more

Nathan is absolutely awesome with his customer service. He treats you like family and goes above and beyond to make sure you are satisfied. However, I've been "extremely" satisfied with each service I've used at his store - from shipping packages to printing to ensuring he's given the best service possible. Thank you Nathan! I'm a customer forever! read more