Crazy good customer service! Highly recommend. They offer full service, packing, shipping pretty…read moremuch any method you want.

The girl there was very helpful. Even though their notary left she still printed our doc and told…read moreus where we could go to get it notarized.

It may be weird to have a favorite UPS store, but this one is! Even when very busy, everyone has…read morealways been really polite and professional. They're always very helpful and get you on your way as quickly as possible. Really appreciate the Amazon drop off availability here.

Whatever you do avoid the guy with the long beard. Rude as it comes and treats you like you peed in…read morehis coffee when you can't read his mind and total lack of customer service.

Very useful place , helpful ladies both times I've been. Great one stop shop in a pinch. When you…read moredon't feel like driving to. And for a notary it's nice to have options!

The response from the owner is a categorical lie. No expletives were used by either party and no…read moreparty was called any names ; the owner is clearly embellishing (lying) in an attempt to try to deceive anyone reading the review. I don't deny I was upset, because the owner, who was immediately belligerent and unprofessional, left the shipment sitting on the floor rather than give it to the FedEx driver! Furthermore, the shipment was prepaid! She had an opportunity to correct her employee's error, but chose instead to make a bad situation worse by summarily REFUSING to follow through with shipping the item because I questioned the inaccurate information I was given when I dropped off the shipment. The FACT IS, the original employee (who was ACTUALLY THERE when I dropped it off - the owner who fabricated the response WAS NOT THERE when I dropped it off) told me the tracking info would uploaded. To anyone reading this review, you will have to judge for yourself. Please read my original review. I stand firm by it in good conscience; it is 100% accurate. I WAS THERE on both days - the owner WAS NOT and ADMITS IT in the response.This owner is dishonest and unprofessional and is using LIES in a futile attempt to deflect from her failed management of the situation and belligerent behavior. Please consider taking your FedEx shipments to Dollar General or Walgreens where shipment acceptance information (which can be critically important when meeting a shipment deadline) will be immediately uploaded upon receipt - as it should be in 2023. Please avoid Mailboxes Express, where they are stuck in 1975 and aren't secure enough as people and business owners to respond to a legitimate shipping concern from a customer without going berserk.

Due to my Amazon addiction, I am in here at least once a month for returns. Always a speedy and…read morepleasant experience. Today, I came in with a return and mistakenly thought it was usual instructions to bring in my return without a box or label. Reginald informed me that the system was actually asking for me to bring it in a box or bag for their label to go on. Oops! Reginald didn't even flinch and jumped in with solutions. He said he could tape it up in its current bag and place the label on that or he could search in the back and see if anyone was tossing a box (they were). He placed my item in a rogue box, taped it up and placed the label on. He didn't HAVE to do that for me, as it was my own mistake. I always love giving shout out for extraordinary service. He definitely deserves it for patience, friendliness, and problem-solving. Thank you!

Friendly staff! Consistently lock the doors before 6:30 close time. Many times 5+ min so plan…read moreaccordingly.

Amazon return done there.. she was so sweet on the phone when I called and explained how they are…read moredone.. when I got there just as helpful. new to Tennessee so it's nice to find a good place. Highly recommend this place

I haven't used another mail center since 2011. This store is always open, employees always very…read moreknowledgeable and helpful.It is the best place in town to ship your packages, fax documents, sent and receive regular mail. There are many beautiful and unique items to browse and buy, and the staff go out of there way make sure you have what you need. Prices are totally reasonable, merchandise is quality. Love everything about it!

I dropped off a package here to return to Amazon. It was a quick efficient in and out experience…read more Thank you.

I am deeply disappointed by my wife's experience at The UPS Store #2954, located at 118 N Peters Rd…read morein Knoxville. On October 21, 2026, at approximately 8:15 a.m., she visited this store to ship a package containing 15 items to Canada. She has shipped similar packages from this same location previously without difficulty. According to my wife, the employee who identified herself as the manager, Kristen, refused to accept the package because it contained "too many" items and she did not want to enter them on the required customs form. My wife offered to complete the form herself, but that offer was also refused. She was then told to leave the store. My wife obtained an email address for the owner, but no assistance or alternative way to complete the shipment was offered. If a shipping restriction prevented the store from accepting this package, we would welcome a clear explanation. What we find unacceptable is the reported refusal to help with the paperwork, rejection of my wife's offer to complete it herself, and instruction to leave. I am asking the owner to review this incident, explain the applicable policy, and address how my wife was treated. Customers should be able to expect a professional explanation and respectful service, even when a shipment cannot be accepted.

Reviewer Melodie must have been having a bad day as UPS store employee Brenda is a wonderful asset…read morein this store. I'm a UPS box holder and in this store 3-4 times a week. Brenda has helped me numerous times with great service and sound advice when I needed it. This is an overall good store...

Needed to print sone parking passes off an email. Staff was fast and efficient. Cost under $4 to…read moreprint two emails, each one page.

Great place! I always dreaded going to our local USP office. They don't even want to lend you a…read morepair of scissors and the line is horrendous. Once I discovered the UPS about a year and a half ago I never go anywhere else. The first time I walked in with package the employee walked up and to them out of my arms and very quickly and proficiently had my items on the way. Many services, copiers, fax, computer. Friendly employees. Donna Jackson

Staff here is fantastic. I have issues with biometric scanners and needed to do fingerprints. These…read moreguys worked with me on making sure it printed right and got my printing done. So thankful for their patience and willingness to help. 10/10 customer service!

First of all, beautiful setting and low lighting for a somewhat romantic night...so dark from the…read moreoutside-in it looks closed until you see the lights inside and the people. The service? I get that there was a lot of people on a Sunday night, but the server girl had zero friendliness in her whole demeanor, no smile, all rush. The servers should be pleasant to interact with. The food was good enough, the rakoyaki was delicious but I think it was missing bonito flakes. The poke bowl was very...sad looking and thrown together like a school salad or from a Sysco salad bag.

Excellent food, service, and atmosphere. We usually get several sushi rolls - they are quite…read moredelicious. Their jalapeño popper & takoyaki appetizers are great too. My spouse loves their Poké bowl. We have consistent, excellent meals here. The manager is always present and you can see a well run establishment. Recommended!