We live at 1013 White Oak Avenue; Maryville, TN. About 12:45pm on Sunday, September 25, 2022, a FedEx truck backed into one of the iron, gas streetlamps on the driveway that we share with the house at 1001 White Oak Avenue. Our neighbor heard the crash, and tried to stop the Fed Ex truck from driving away. He was not successful.
My neighbor called me from the front yard and I joined him there to see the damage that you can see in photos that I have taken and uploaded to the FedEx claims site. The van sheared the iron pole at the ground and destroyed the glass and copper gas lantern.
The only package that I was expecting to arrive that day was a package from Chewy.com with medicine and treats for our cat. I had received notification from Chewy that the package was arriving on September 25th, with a link to a FedEx site that showed that the package was to be delivered on that same day.
Once the FedEx driver recognized the damage that he had done, he drove away without making the delivery, even as our neighbor called after him.
I called Chewy and Chewy filed a claim for me with FedEx. I followed up with photos, a lengthy description of events, and an estimate from Patio and Hearth.
The FedEx claims department has not confirmed liability for the damage, even though they have spoken with our eyewitness. The department reports that the delivery department claims that the Chewy package never left the warehouse (then why did the van drive 70 feet off the public street on our shared driveway?) and that the department was not using FedEx vans on that day, only rental vans (the eyewitness is a 60ish-year-old dentist of sound mind and eyesight who grew up here in Maryville).
FedEx should be ashamed of itself: (1) a hit-and run; and (2) failing to claim responsibility and liability for the damage.
I have had a FedEx account associated with my business since 2001. I am cancelling the account and will not knowingly use FedEx again to either send or accept deliveries of any kind. read more