I brought in a HP laptop that had been sitting on a desk for 3 years. It would not allow me to…read morestart up. The Nerds figured out the problem. I am back to using my laptop. Very good experience! I would recommend Nerds to Go for any laptop issue!

I got the dreaded Microsoft "your computer is infected call this number now " and the computer…read morelockup Drove to nerds to go in a panic with visions of my accounts being emptied out. Paul looked at it reassured me it would be ok and proceeded to not only fix the issue but showed me what to do to prevent it from happening again He walked me through downloading bitdefender and explained some of the things I needed to know about Google, Microsoft, and excel Absolute professionals I spent time talking to Milan and he is a great person. Wonderful story which was very enlightening THIS IS THE ONLY PLACE YOU SHOULD TAKE YOUR COMPUTER TO FOR SERVICE I WOULD GIVE THEM 10 STARS IF I COULD!!!!!

I recently had the most wonderful experience of receiving assistance and guidance, over the phone,…read morewith a knowledgeable , gracious, and very patient Best Buy representative named Sierra. This was the Town and Country Circle Store in Farragut TN. My grandson and his friend visited for a week and used my LG77 Class 5 series for their games. They adjusted the settings for their taste. When I tried to use my TV after they left I had no idea how to adjust the settings back where they were. I called the store where we purchased the TV for help. I fortunately got Sierra who guided me through the adjustments and then educated me on future problems I may encounter and ways to solve them. Sierra is an excellent representative for Best Buy. Not only was she knowledgeable but Her friendly demeanor made the experience of learning how to adjust my settings myself an enjoyable experience. She explained the technical details in simple terms and guided me through the process of adjusting the settings very patiently and step by step. Through her exceptional guidance and service she made the whole experience both pleasant and informative. I highly recommend Sierra to anyone who needs assistance with their TV adjustments!

No stars if I could.. went in to get a specific item from the store.. walk in.. no acknowledgement…read morewe were there.. go to the section of the store and wait.. and wait. Employee goes by and says to the group which is six people so far.. when an employee sees you they will come help.. and nada. Then I overhear an employee in a neighbor section telling customers the have a virtual kiosk line already six people deep.. ummmm.. what kiosk line? So we opted to order in store on our phones for the item to be picked up. We left the store without one employee making eye contact or acknowledgment from staff. We came in to pick up the item. I will not return to this store ever. They made zero effort for the customer of even putting a name down so an employee can make sure everyone is seen in the order they came in. With stellar customer service like this they may meet same outcome of circuit city

I have used Computers Etc. as our on-call IT service provider for several years now. They helped…read moreus set up our business servers, printers, and migration to Microsoft Office 365. Phil, Jake and Steve really care about their work and will make sure that your technical problems are handled quickly and efficiently. Equally important, the company is honest in its pricing and recommendations. Unlike some competitors, they do not recommend products and services that you do not really need. Also, they aren't going to force you to buy all new equipment and just ride on the fact that the machines are under warranty. Overall: Highly recommended for service and for purchasing new computer equipment (they are a Lenovo dealer).

The person I talked to about my computer issue was very helpful. Was able to resolve it quickly…read morewithout having to submit my computer for extensive warranty repair.

Computer Depot used to be my go-to for computer problems. The last time I used their services was…read morein 2022 after I had been being cyber bullied and my computer and WiFi hacked for nearly a year while I was renting a senior apartment from Knoxville Community Development Corporation (KCDC) in Knoxville. I already knew KCDC was involved. They have a reputation for going to extremes to target and retaliate against residents, and I had filed HUD complaints against them. When I brought my computer into Computer Depot, the manager/owner looked at me with eyes as big as saucers. I felt intuitively that something was not right. I gave them my computer and asked them to wipe the hard drive and reload my programs to get rid of the malware. When I came back to pick up my computer, I found that they had disabled my Secure Boot and installed a program that allowed them to come and go from my computer system, but also left an open door for the hackers. That was like a big clue that KCDC had hired them as "black hats" to facilitate their cyber harassment and surveillance, which included turning my apartment neighbors against me and encouraging them to harass and surveil me. Two attorneys who reviewed my screen shot evidence warned me that KCDC might be setting me up for a criminal indictment. I will never use Computer Depot again.

Great and immediate help by phone with connecting 15 year old asus to home network. Very patient…read moreand polite.

Have an appointment? No problem... they will see you an hour or more after that time. No…read moreappointment, screw off........ Last month I had an appointment for my MacBook Air to get looked at because it wasn't charging and I've had it looked at 4 other times for the same issue when I lived in California. Was over an hour after my appointment time sitting there waiting to be seen. They used a few different chargers and cords to see if they could get it to charge. Turned out my battery was going bad and my charge port was bad. They said I needed to call Apple back to see what the solution was. So was a waste of 1.5 hours drive, then 2.5 hours there, then 1.5 hours drive home. Apple told me I would get a replacement within 2 weeks... a month later my laptop with boxes opened randomly showed up on my porch when there was no tracking info after Fedex dropped this off randomly at someone down the street. So today, we had an appointment at 2:45pm for them to look at my daughter's computer and see if they have a replacement charge port to be replaced. We came in first thing in the morning to see if they could look at it now and also I mentioned what was going on with my computer. I asked them if they can check if this is MY computer or if someone put their computer in the box and took my new one since both boxes were open. Nope. They wouldn't give us the time of day. They said I needed to make an appointment to check and that we had to come back for her appointment. I told them that in Cali I have done a walk in numerous times with no issues and they looked at it right away. Nope, they could care less. After this Apple had called me saying they still hadn't heard from Fedex on where my computer was. I told the guy I received a computer and it took him a whole 10 seconds to verify using the serial number that this indeed was my computer. But pathetic that the Apple Store was oh so inconvenienced to take 10 seconds out of their time to check. Especially since they had probably about 30 or more employees just hanging out around the store.

Sitting here for half an hour, 15 minutes beyond my appointment time. Somehow they "lost" my…read moreappointment. Watched several people coming in after me get help before us. Could at least provide better seats. "Genius" is a joke.

They were very helpful and extremely honest. They tried to fix my issue with my iPad. They worked…read moreon it but couldn't guarantee it would continue to help, so they didn't charge me a penny. Three months later my iPad still works. I will use them exclusively for help with my tech equipment.

Excellent service and communication. I dropped a desktop computer off the day before the weather…read moreturned bad. The next day I received a call from Wayne asking a few questions and updating me on what he found. Friday I received another call telling me that the system was up and running but had updated issues. On Monday I received another call that the computer was ready. When I picked it up on Tuesday Wayne explained the issues that were found and corrected. All this for an extremely reasonable price. It is rare to find this level of service today.

The team at RJ Technology is the best!! Jacob is truly an…read moreartist in this field. Even though the shop may look like a mad scientist lab, everything has a spot in his brain! He can find the smallest of screws up to a computer part in a particular box. I won't go anywhere else for my clan's computer & phone repairs or purchasing.

I few months ago my switch stopped working I brought it to RG technology and a week later they told…read moreme the problem which was a single component and they charged me 200$ for it. I would never pay that much I might as well buy a new one. So instead I came back to pick it up but the person working there at the time was on there phone and said they could have it tomorrow because she didn't want to "Mess anything up" which is upsetting knowing she's not even doing anything. Im sure there a great company just not good service.

Dean saved my life! I was locked out of my Gmail account and he took the time to fix it!! He was…read morevery knowledgeable and patient with my limited tech skills. Next time we need help with our electronics, that's where we'll go to get the fix! Plus..he never charged me a dime!

Awful. Should be named iStole. In my opinion, the owner of this place is a con-artist in every…read morerespect. When we brought my wife's phone into the store for a repair, we were quoted a price $360 with 1/2 paid upfront and 1/2 when complete. We paid and came back the next day. The repair seemed to be decent (good enough to trade the phone and receive credit). But, when we checked out, the owner charged the card twice. When it happened, he played it off as "it didn't go through and I need to run it another time." When we said something, he said that he would take it off if both transactions somehow went through. I went home and didn't worry about it. But, when I checked my card, he had charged the card a total of THREE times (when only 2 were authorized). I emailed iDropped and asked him to remove the charge. Although he emailed and said he would do it, over a week passed with nothing. So, I was forced to put in a card dispute. One would think that he would apologize when that card dispute came in. But, I saw that he actually tried to fight the dispute! Thankfully, my card issuer ruled in my favor and reversed his fraudulent charge. It took over 2 months though. So, long story. But, let this review save you some headaches and go elsewhere. The owner is a smooth talker and will act like the nicest guy you've ever met. But, trust me, it's all show.

BEWARE! Owners are fraudulent and deceptive! They (Kevin)…read moremade a copy of my hard drive, WITHOUT MY CONSENT, and did not know about this until later. After weeks they couldn't fix my computer and sold me a refurbished one which DID NOT WORK! Took it back! Was supposed to have put all my data from my hard drive on a flash drive - when I tried the flash drive on my new computer, there was NOTHING on the flash drive! I called and that's when I found out they made a copy OF MY HARD DRIVE!! They DID NOT have any consent whatsoever to do that! Have been unable to get this copy of my hard drive back! THIEVES!!!! Karen doesn't know anything about what she is doing!!! As evidenced by what I experienced! DO NOT GO THERE!! YOU WILL BE SORRY! (Now they have moved and will not return my phone calls, they didn't do so even when they were located at the correct address!) AND LOST VALUABLE DATA THANKS TO THESE TWO THIEVES!! AGAIN, BEWARE!!!!!!

From the owner: Computers, like all things have parts that will wear out over time, as well as problems with…read morespyware and other software issues that get in the way of you getting your work done. Our goal is to quickly repair any issues that you may have with minimal 'down' time. We will come on site if you would like, or we also offer pickup/drop off service and will diagnose your computer and notify you of the problem. Our history of providing a full range of enterprise, data management and budgeting solutions gives up the ability to quote a project with accuracy AND do it right - in less time - at a lower cost. References available.

I came for an appointment and they helped me get my phone fixed they cleaned it up and cleaned the…read morecase too im glad I brought my phone here to be serviced they were efficient and professional and provide amazing customer service thank you team

original repair on ipad was quoted me $220. They kept tbe unit for 5 days only to call and tell me…read moreactually repair would be $480