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    Big Lots

    4.2 (5 reviews)
    Open 9:00 am - 9:00 pm
    Updated 1 month ago

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    1 month ago

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    6 years ago

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    10 years ago

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    7 years ago

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    10 years ago

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    Walmart Supercenter

    Walmart Supercenter

    (16 reviews)

    $

    Disappointing Experience at the Alcoa, TN Walmart…read more I recently had a frustrating experience at the Alcoa, TN Walmart while trying to buy the new Flip and Sip Cirkul cup as a Mother's Day gift for my mom. I had purchased one for myself a few weeks earlier and wanted to get the same item for her. When I arrived, I checked the area where I had originally found the cup, but it was no longer there. I searched the main aisle with other Cirkul items, but there wasn't even a spot labeled for the Flip and Sip cups. I used the Walmart app, which directed me to a seasonal summer section--also incorrect. After struggling to find the product, I asked a worker who had no idea what I was talking about. I then found another employee who genuinely tried to help, but with all the confusion from the store remodel and clearly undertrained staff, he was just as lost. He reached out to a manager who told me they must be out of stock. I politely mentioned that the app showed over 11 of the color I wanted in stock, along with several others. The manager then said they must've pulled them and sent them back to the company because "11 isn't a lot." That made no sense--especially when there were only three of a different style still sitting on the shelf. He directed the employee to check the back room where items are staged for return, saying they were probably pulled that morning. When I mentioned that, as a Walmart+ member, I could still order the item for pickup, delivery, or shipping, he said it would likely be substituted or delayed. I told him I believed the item was still in the store, but he insisted they were definitely gone. Sure enough, after I finished shopping and went to check out, I spotted a display end cap with dozens of Flip and Sip Cirkul cups--in every color imaginable. The exact product they insisted wasn't in the store. I'm happy I was able to get the gift for my mom, but it was incredibly frustrating to waste over an hour searching because no one knew where things were or how to check properly. Even worse, I was misled--whether intentionally or not--which made me feel like I wasn't being taken seriously. I understand that remodels can create temporary confusion, and sometimes items truly are out of stock. But please, train your employees better and don't tell customers something is gone when it clearly isn't. It's frustrating, disrespectful, and wastes everyone's time.

    my donut is hollow?! i payed for a ful donut and i only got about half in total! scam!read more

    Big Lots - deptstores - Updated May 2026

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