2 delivery guys came to deliver our dryer. it was raining and they were not able to bring the truck all the way down, so they brought it about 200' to our home. KUDOS to them. they did a great job installing and clean up. read more

showed up on time put the tv were I wanted it they were very courteous and professional

Delivery was on time. Delivery window was given the night before by text and followed up the morning of, by text. Drivers were polite and friendly. All went well. read more

Great delivery and setup.! Your crew was excellent in customer service. I appreciate your timeliness.

very courteous and proficient even in educating me on how to use my appliances to get started

I ordered 4 appliances from LG. RXO showed up with three and no refrigerator. The delivery man confirmed this and said he reported it to dispatch. Now LG keeps referring me to RXO and RXO refers me back to LG and in 7 days I still do not have a refrigerator!!! read more

RXO and LG very poor with communication of shipping and if the product will be delivered on time With that said the delivery drivers were absolutely amazing kind and helpful Their service was excellent . read more

Delivery team was very knowledgeable, friendly and professional. I highly recommend them.

Poor experience. Supposed to have frig delivered, installed with old one hauled away. Frig brought and left in garage. 'We'll have to come back to install' been a week, still frigless read more

Appreciate the attentiveness of the teams to correct previously delivery issue. They were professional and completed the delivery with no issues. The follow up from the teams ensuring delivery was successful was unparalleled. read more

The white glove delivery was awesome. The team was very professional and courteous. They were on time and did a fantastic job!

Sun Setter awning delivery disaster!! Delivery guys - great. Company NEGATIVE stars.. Delivery day 1, no show. Had a delivery window of 10-2. no show, no heads up, no updates about not coming. Day 2, 10-2 delivery window, updated at +- 1:00 pm to 2:23pm, OK! At last! NOPE! at 3:00 called them, OH, Wait, our awning was NEVER on the truck!!, Next day - day 3 - many updates that promised it would be soon.. nope! installers had been waiting for 2 days. They had to give up and go home. 8:30pm it arrived. Mind you, This shade was 20' long and weighed nearly 300 Lbs. I had 4 people waiting and waiting and waiting all three days so we could move it out of the road and in a safe place.. To say I am unhappy is an understatement! I am ready to cancel the order and demand my money back. UNACCEPTABLE! How is RXO still in business! read more

Absolutely horrible. No contact at all except one email that really didn't tell me anything. I would NEVER use these people even if I had to carry the item on my back. read more

On time and the delivery guys are ready professional. They carried our heavy furniture through steep stairs and put it down at where we want. read more

My delivery was made timely. Delivery drivers were courteous and helpful. I had no issues at all. I would recommend this service.

Backwoods delivery service. Delivery at there convenience. My delivery was changed 3 times because it wasn't convenient for them. I gave them my number to call me prior to delivery.that was a big mistake. Received spam texts after that. Still haven't gotten my package. read more

Staff was courteous. They worked out a time we could agree with after an initial hiccup with delivery date.

The two-man crew did a very good job installing my power sofa and loveseat. Unfortunately, they took the owners manual with them and now I do not know how to operate all of the features. They cleaned up most of the packing materials (twist ties on the floor and styrofoam on the headrest). They pluged up the powersources but did not explain the bluetooth speakers in the loveseat. read more

I would give this company a -10 if it was a choice! Let me explain - I ordered a Tv from Samsung & they use RXO to do deliveries in my area. Apparently, RXO subs out their deliveries to various other carriers who in turn delivered my TV to the wrong address & refused to retrieve it even though I notified them minutes after it happened. I have called RXO several times, visited their local office in Alcoa, TN, spoke with Chandler, who is the local branch manager, and after four months we still do not have our Samsung TV. Their response at first was that it was not their fault as it was their contractor that lost it, and after several conversations they agreed to order a new TV. However, we are in Dec. 2024 and we still don't have the item that was supposed to be in our possession back in September. Our suggestion to you is, if you are told that your delivery is being done by RXO, see if there is someone else that can be used instead. Their customer service is horrible, their call center is in Singapore with agents that are hard to understand. There is just simply no accountability! read more

I wish I could give zero stars! This was supposed to be a "white glove" delivery and setup, but my white chairs (6) are completely ruined! There are hand prints all over them. Scuffs on the corners. They were assembled all wrong and only put 3 out of 4 screws in each leg, AND they used an impact drill to install and stripped out the screws, so they can't even be switched! I have included photos! Now, I have a table coming in the next couple of days, and I WILL NOT allow these people to put it together! I hope that a manager of sorts sees this review and addresses this. read more

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These young men were extremely respectful, diligent, and made sure everything was right.

UPDATE: After posting this review, I was in contact with Bryan B. and Thomas W. They were successful in having my item delivered two weeks after this review was posted. While I am glad it was delivered, I still think RXO has some requirements vs capabilities issues. In today's world, it should still not take two weeks to deliver an item (especially when it's sitting in your warehouse and a 2 hours driving distance). I completely understand the complexity of transportation (I spent over 40 years in the military working these kind of issues), moving equipment and personnel all over the world. I hope RXO can work out these details to succeed. I want them to grow and be successful in this business. They were supposed to deliver an item last week (OCT 29, 2024), but now they tell me they can't deliver the item till the last week of November! Over 30 days late!!!! I have worked with transportation companies all over the world, and this is the worst. Even several third-world countries have better services then RXO. read more

Ordered an LG washer and dryer. Waited two weeks for first delivery on a Thursday. It never came we had to call to find out they had too many deliveries. They rescheduled for the next day per the service line. We called the next day and they said they did not deliver in our area on Friday. So it would be Tuesday. Again on Tuesday they didn't show. Despite the fact they sent email and texts that it was on the way. When asked what was going on they had no idea and had no order for a redelivery. So, they said it will be there the coming Thursday. Again emails and texts saying it was coming 3-7pm. When it did not show, I called service line. Again they said they did not see a work order and it was not actually out for delivery. I talked to the supervisor and got the same story. These poor service line people must take a beating for their incompetently run company. This is the Knoxville, TN branch. Maybe other branches are not as bad. Probably some University of Tennessee logistics graduate running the show there. read more

Bought a dryer and RXO delivered it. They were prompt, efficient, and courteous. They took the old dryer with them, verified the new dryer was operational, and removed all packing materials. read more

Very poor customer service. Shipment delayed 8 days. No call from company. I had to reach out numerous times and even with LG where order was originally placed. read more

The delivery were very nice & professional. They performed the task to perfection! The delivery came within the projected timeframe quoted.

Ordered a washer and dryer set direct from LG that included "white glove" delivery, parts, and installation. Unfortunately, LG chose RXO as the delivery agent. Their delivery crew failed to bring the required installation kit. Left it at the warehouse. They were polite and apologetic, but simply didn't have what they needed to complete the installation. It was an oversight, mistakes do happen. My dissatisfaction is primarily related to RXO's horrible customer service and absolute failure to fix their mistake and deliver the needed installation kit. The local Knoxville delivery crew's warehouse supervisor refused to address the problem, return calls, or offer any solution whatsoever. He simply ignored the problem. Calls to RXO's 800 customer service number were just as unproductive. We were told repeatedly during subsequent calls that our issue was "being escalated," which apparently means ignored. It's been over a month since the delivery and their supposed "escalation" has accomplished exactly nothing. They could have simply mailed the installation kit if they weren't going to follow through to complete the order. But they didn't even offer that. Totally unacceptable. read more

Ridiculous and incompetent. I had a bed which was supposed to be delivered Monday, November 11. No phone call the night before, but tracking said it still was to be delivered on time. I stayed home from work and after several hours waiting I was finally able to contact someone, who said delivery was still to be made that day. But, about an hour later, I received word that delivery was rescheduled for today, November 12. Later still, I was informed delivery was once again rescheduled for tomorrow, November 13. This morning I received a message that it has to be rescheduled AGAIN, with November 18 being the earliest. I am mad and also inconvenienced, as this bed was to accommodate guests this coming weekend, and I suppose they will have to get a hotel room. read more

Absolutely incompetent company. They claimed to not have received my order, canceling my delivery appointment less than 3 hrs before they were to arrive. The order was even cancelled and refunded. I placed a new order for the same items and a month later they show up, not with the items from the replacement order but with the "missing " items from the first, cancelled order and - you guessed it - without a box and obviously very damaged. A front load washing machine but the top of the machine does not close. Where are the machines they promised they were delivering from the second order? I even contacted RXO several times in advance of delivery to prevent this exact scenario. They assured me what they were bringing was from the second order. the tag right on the machine with a box said it was the first, "missing" order. A full day later and they still won't respond to me. Avoid this company at all costs. read more

We were well notified on arrival times and arrived as planned. The two gentleman gave us the white glove install in the pouring rain. Item was a one piece solid glass table weighing 100 lbs. Delivery was to a fifth wheel RV in a campground Absolutely very difficult but no damage to table or RV. Removed all packaging and cleaned up all areas involved. Even found a missing plastic protector for the base of the table that had come off in the packaging. Wayfair installation is always first class. read more

They arrived earlier than expected. Both men were very polite and careful about not hitting things while delivering the extremely large & heavy package. read more

My delivery guys were great! They were punctual, professional, and efficient. They communicated well, carried in and assembled the bed I ordered, and even put the mattress on it for me. I was very impressed with the service. read more

Professional. Efficient. Friendly. As they were coming toward my house, I asked one of the gentlemen to not smoke and he immediately put the cigarette out. (I am on oxygen.) I appreciated the call 30 minutes before arrival. read more

White glove service for a 66" bedroom dresser was great. Fast, efficient, courteous. I am happy!

The guys were a little later than expected, but were very courteous and respectful -- placed the item exactly where requested.

The delivery went smooth as silk. The delivery men were professional, friendly and very polite. Greeted me with a smile. That was nice.

Last week I received a number of confirmations that my dryer would be delivered. There was no other communication from RXO. After the delivery window passed I called RXO only to find out my dryer never made it on the truck. Today, a week later, my dryer was delivered, however, the "installers" did not have any of the external connectors, water, power cord, dryer vent, necessary to actually complete the installation. After reading some of the other reviews, this seems to be a reoccurring theme. It appears RXO has some challenges with that whole "Last Mile" concept. read more

My delivery ended up being a second delivery because the first one was cancelled enroute without a reason.I was quoted ETA was 6pm-10pm. But the second delivery of my Myx bike went well, it was delivered in the morning. the gentlemen were friendly and very helpful. read more

The two fellas who came to my house were professional, courteous and left everything clean. They were prepared for my delivery and set up and were in and out without any issues. 10/10 Would recommend!!! read more

Rxo - Wayfair island they built and moved into place. This thing was in a massive box!!! - Shipping Centers Near Me - Alcoa, Tennessee

RXO is an impossible company to work with and they will cancel the day of delivery.They said they had no room on the truck for my scheduled order. Why did they schedule me? So I get bumped and the soonest they can reschedule is two weeks out. They have had my table over two weeks now. I called and talked with their 'resolution' department and advised I would be out of town for two months and they must deliver within the next week. Resolution tells me it's no problem if they can't get it to me. before I leave and they will hold onto the item for 3 mos. I called Wayfair (purchased table from them) and they say that is ABSOLUTELY NOT TRUE. There is a limit of 30 days or the item will be returned to Wayfair. I specifically told RXO I would not be available for a May 31st delivery and yet I get a text telling me I have been rescheduled for May 31st. I even said my husband and I will drive our truck to the local facility to pick the table up and received an email saying they need an email from Wayfair allowing us to do so. Wayfair gave them verbal permission!! I will never order from Wayfair again because they choose to use RXO as their 3rd party delivery team. read more

Rxo - This is an example of the worthless text messages from this terrible company... - Shipping Centers Near Me - Alcoa, Tennessee