Needed to print sone parking passes off an email. Staff was fast and efficient. Cost under $4 to print two emails, each one page.

Cameo the manager is awesome and super nice, also helped rectified the situation super soon. Say hi to her on my name lol

We were in Pigeon Forge for vacation and decided to ship some of our clothes and things rather then carrying onto the plane. The staff was helpful and carried my box from the car and finished packing it. They offer AAA and AARP discount on the shipping cost. Seemed like 5%. read more

We had 15+ Amazon packages to return today. Dwayne went above and beyond in helping us with taping, shipping, printing shipping labels etc. He was super patient and helpful throughout, with big smiles. Really appreciate the service here. read more

I can see why they have such a low rating. Sent a print job online and my total was $80. I called the next day when it was suppose to be ready just to check only to be told they were having printer issues and couldn't do it. I get it stuff happens but they could have called me the day before and let me know. I just told her to cancel the order. She then informed me I had to go online and cancel and was no help. I tried to explain that I checked out as a guest and didn't know how. I guess I'm just spoiled. I work with a ups store in Franklin all the time and have never been treated like this. Someone else needs to take over this location. read more

Reviewer Melodie must have been having a bad day as UPS store employee Brenda is a wonderful asset in this store. I'm a UPS box holder and in this store 3-4 times a week. Brenda has helped me numerous times with great service and sound advice when I needed it. This is an overall good store... read more

Wow. Called just to see if they were open today, and to see if I could get an Amazon return picked up. The lady was so incredibly rude, and wouldn't help me at all. Talked to me like dirt and had zero desire to help me. I was stunned when I hung up. read more

Brenda is AMAZING! I gave her a number of print jobs (all different) and gave her short notice to boot and she was calm and cool, an absolute professional and got everything done with only a little notice. Thank you Brenda! You totally saved the day and our whole weekend! -Lillian, Southern NCSY read more

Light years better than the one on main street. UPS should revoke main st's franchise. This one in Pigeon Forge is great. Thanks Jason!

This UPS store was great, Jason the young man that helped us was very friendly and though. Also he was very efficient and quick. Using UPS saved my husband and I from having to carry two very heavy suitcases through the airport. Thank you. Maxine read more