Juan answered my call within a couple seconds, and he said he'll be over to fix our dishwasher the…read moresame day! Amazing service and quality, which resulted in our dishwasher being fixed. Thanks again, Juan! We will definitely be calling with any other issues we have in the future!

I had a 3;30 appointment with this guy Juan who was supposed to be at my house at 3:30 to look at…read moremy refrigerator. I called him at 4:00 to see if he was still coming since he hadn't arrived. He said he was running an hour and a half I asked him if he was going to call me and let me know he was going to be that late. Then he said he would call me when he was on his way. At 5:00 he still was not here so I called him again and he wouldn't answer his phone. I left him a voicemail and sent him a text message asking if he was still planning to come out because if he wasn't I would find somebody else to do the job. He text me back and said find somebody else. He was very unprofessional and rude! I would never trust this guy to do anything at my house. I asked him who he worked for and he told me he worked for appliance pro of Knoxville. I called them and they told me they had no one working for them with his phone number or name. So he lied about who he worked for as well. Steer clear of this guy he will rip you off if he shows up.

Professional, knowledgeable, courteous. Would happily use again. Keep in mind, if you're in Blount…read moreCounty you will have to pay an additional $99 fee. I was happy to pay this because of their reviews, and also that that would go towards any repairs that needed to be done. They also let me know that upfront.

Had them come out and quote me for replacing some receptacles and running a new dryer line. Asked…read moreabout upgrading the panel due to the house being so old and no labels and adding an upgraded line for the dryer. Gave me a quote on Monday and was able to do the work on Thursday. Shaun did the estimate and helped to get everything set up. Even getting the state inspector to come by on an off day for the area. Randall, Matthew and Jody did the bulk of the work with Dustin coming in and doing some finish up work. It was a large job but I finally got the correct outlet for the dryer, all electrical up to code and had everything completed in a day, even the labeling of the panel. So very greatful for the quick timing. Will definitely be calling them for future electrical and plumbing needs. Thanks Again!

Truly stellar service. Arrived on time, went above and beyond to solve our dryer problems. Didn't…read moretry to up-charge or over-sell. Very professional. Highly recommend this company.

I called this business based only on online reviews (which are amazingly positive) and was not…read moredisappointed. Isaiah came to fix my dishwasher today. I received a reminder message the day before confirming the appointment, and a phone call 20 minutes before his arrival. He arrived on time, and was friendly and professional. When I explained the issue, he said "I know exactly what's wrong" and was completely correct. Showed me the clogged sensor, cleaned and replaced it, tested it twice to make sure it worked and all was fixed and my dishwasher is running perfectly. Excellent service and I would recommend him to anyone - he really is as good as the reviews.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I had this company out for what should have been a straightforward shower cartridge replacement,…read moreand the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again.

I purchased a short term rental and needed a dryer repaired right away. I spoke with Ruby who was…read moreso helpful. She scheduled my repair and someone was out right away. Turns out I needed a new part that had to be ordered. In a few days the part was installed and my Airbnb was up and running.The service person was professional, knowledgeable and friendly. I will absolutely be using them again.

The washing machine was leaving rub type substance behind when washing clothes. We thoroughly…read morecleaned the washer, but it didn't help. On Friday afternoon I called Tri County Appliance and received a service call for Tuesday between 8 - 5pm. The technician arrived at 9:47am, he took the washer apart and said it needed to be cleaned with a washing machine cleanser and put it back together. He did not clean it all. And he left at 10:03am after collecting the money for a service call. We are very disappointed in the service. Even after buying the cleaner and running it through 2 washing we're still getting the same substance in the washer, which is only a 3 year top loader heavy duty Samsung. Unless your a technician and can take the machine apart there is no other way to under drum. Poor service. He was only here for 16 minutes. A complete rip off.

I had an electrical panel that needed to be replaced right away because I was without power. Sean…read morecame to my house the same day. He put another job on hold so he could help get my power back on that day. He worked on my electrical panel all day. He even let me use his generator to keep my food from spoiling. He quoted me a reasonable price, and I am so thankful I found him. Thank you, Sean, so so much.

Showed up and requested! Did everything I asked without trying to upsell! This is how you run a…read morebusiness! Perfection!

Frank was very respectful! He repaired my camper roof it was…read moreleaking!!! It didn't take him long either. And he was Very reasonable price!!! I will do business with him again!! He is now my go to guy!!!!

He did nothing but charged 450.00. Told us how to do everything we hired him for. Said we paid for…read morehis expertise advice. He is a swindler and please nobody use him! I will no longer use him Yelp.

Robert and his son, let me know when they were on their way. They were friendly, professional and…read moregave his honest opinion on some future projects. They upgraded a gfi in my bathroom, replaced and installed a new light in the basement, checked on an electrical outlet on my porch, and fixed a burned out outlet on my floor. He had me check everything to make sure I was pleased. He even took extra time to make sure the new installs were safe from moisture. I was unaware he does more than electric, so ask, he might be able to help you. I'm definitely calling back for my hvac and electrical needs. I did make a future appointment so he can service my a/c, make sure everything is clean and ready when the heat starts really kicking in the area. It's been nothing but rain. Thanks Robert Sr. And Jr. .

Robert scheduled a time and was there right when he said he would be, and even notified me when he…read morewas on his way. We needed three mini split units to be looked at - two of them clearly hadn't been cleaned in years and were FULL of black mold and leaked during the hot and humid months constantly. Robert and his son worked tirelessly, taking everything apart and cleaning the parts thoroughly. They laid drop cloths and vacuumed up any dirt before they left, leaving everything as new! Robert clearly knows his stuff - answered all of my questions and when they had finished, they now blow way harder than before and much colder (and now cleaner, too!). Previously, NO ONE would even touch or respond to my need for mini split maintenance, but HNR is now the only company I will use. They were amazing and efficient, and especially can't be beat for the price. Thank you so much, guys - meeting you was most certainly a blessing.