Worst of all West Knoxville locations. Closes when other stores around stay open. Slow careless…read moreemployees, lose packages. When ownership changed this store and its customer service tanked.

Emma and Will were the best! They made me feel welcomed and took care of me!!!! I'm from out of…read morestate and I will be coming back! I sent Christmas gifts back home!

I wanted to share that the Knoxville location has NEW OWNERS and they are very nice people. They…read moreare bringing in more staff and new products. Please give them a chance to help you with your shipping needs and more. I am proud to say that I am part of their team and looking forward to helping you in any way I can. Hope to see you soon!!

Had an appointment at 110 waiting. Its 2 o'clock for fingerprints. I found a place actually slower…read morethen the drivers license place. They looked confused just to make a key when someone asked. Totally inconsiderate to people with an appointment.

Brandon went above and beyond with my very random and particular printing requests with an abundant…read moreamount of patience and expertise. I really could not thank him enough. Please don't hesitate to come to these guys with any printing needs! 12/10 will come again

I was printing bridal shower items and Mark B. was extremely helpful. I had no clue what I was…read moredoing, where to start and he was very helpful and patient.

Crazy good customer service! Highly recommend. They offer full service, packing, shipping pretty…read moremuch any method you want.

So recommend them over the Farragut post office. They are friendly, helpful, and have great…read morecustomer service.

I'm not sure why this location has such bad reviews. Every time I've needed something right away…read moreI've been able to go in and have great service with a smile from the employees. Whether it's ink for my printer because my daughter needs to print something for school tomorrow and we ran out of ink or I'm returning an Amazon return, every one has been great. They have a big selection and we do our back to school shopping here too and they have good coupons on the app.

I guess I will be the jerk here but I am tired of seeing non service animals in stores they do not…read morebelong in. If you can't be away from your pet for an hour or hour and a half or your pet can't be away from you, don't subject the rest of society to your problems. I love animals. Not in my grocery store and not sniffing me in this staples store today at noon the cutest thing bumping into me. And the dude didn't have it on a damn leash to boot.

FedEx is about one notch above USPS! Packages get thrown out in driveway and never delivered to the…read moredoor. My last shipment was left on top of outdoor garbage cans and when my garbage service came my wife had to chase them down to get my package as they thought it was garbage. Directly above the garage cans is a large sign that is bright yellow that plainly states to leave all packages on front porch. I contacted FedEx and was told I would receive a follow up call but I never received a call back. I instead received an email stating that my package was properly delivered. By the way the package was a $750.00 item that ended up being too damaged to keep.

What is wrong with the operation out of Knoxville? Another stay at home all day waiting for…read moresignature required packages. FedEx App says they are on a local truck for delivery today but nothing.

errible customer service. I came in needing help with a…read morelarge, heavy box for my elderly grandfather and was flat-out refused by Zach. No effort, no care, no basic courtesy. On top of that, UPS drivers can't even stick to scheduled pickups, this place is beyond unreliable. I won't be coming back, and I won't be recommending UPS to anyone.

Nathan and his team are always so helpful. I have never been in the store and them not be busy…read more They are knowledgeable and always willing to go the extra mile.

Service was incredible and all the staff was very helpful. Everything I needed was printed quickly…read moreand correctly.

RIP OFF ALERT!!!!! If an employee makes just ONE photocopy for you, there is a surcharge of $2.50…read moreJUST FOR THAT ONE PIECE OF PAPER. And they DO NOT warn you in advance. BEWARE OF UNSCRUPULOUS BUSINESS PRACTICES AT THIS FEDEX LOCATION in the Gallery Shopping Center. When I spoke with the manager, she actually defended the way that customers are RIPPED OFF. I've had much better experiences at the FedEx location on Kingston Pike in Farragut.

The crew here is ALWAYS on point, very helpful and efficient…read more I have used them for years, printed and shipped for my business and personal use. They always remember me and are upbeat and kind. Side note: Not sure why someone would post a 1-star review, but from what I see this person just complains everywhere they go.

I really like these people here. They are very nice to my wife and could not be more friendly. I…read morehave been coming here for over 10 years and they always have a smile and courteous greeting for us.

Friendly staff! Consistently lock the doors before 6:30 close time. Many times 5+ min so plan…read moreaccordingly.

Due to my Amazon addiction, I am in here at least once a month for returns. Always a speedy and…read morepleasant experience. Today, I came in with a return and mistakenly thought it was usual instructions to bring in my return without a box or label. Reginald informed me that the system was actually asking for me to bring it in a box or bag for their label to go on. Oops! Reginald didn't even flinch and jumped in with solutions. He said he could tape it up in its current bag and place the label on that or he could search in the back and see if anyone was tossing a box (they were). He placed my item in a rogue box, taped it up and placed the label on. He didn't HAVE to do that for me, as it was my own mistake. I always love giving shout out for extraordinary service. He definitely deserves it for patience, friendliness, and problem-solving. Thank you!