To Whom It May Concern,…read more I am writing to formally complain about an extremely frustrating experience I have had with FedEx regarding multiple shipping charges and the complete lack of resolution despite repeated attempts to address the issue. I originally shipped a package through FedEx, only to have it returned because it was damaged in transit. At that time, I was informed by FedEx representatives that I would receive credit for the issue and was instructed to simply create a new shipping label and resend the package. When I created the replacement shipment, I accurately entered the package dimensions and weight. FedEx quoted me approximately $128, which was the cheapest available option and reasonable considering the item itself was only worth around $250. Had I known the shipment would ultimately cost over $500, I would have never shipped it in the first place. A week after delivery, FedEx charged my account more than $500 without authorization or approval. Since then, I have spent the last two weeks calling customer service multiple times a day, only to continuously be transferred between departments and told to speak with someone else. Every conversation has resulted in the same runaround with no meaningful resolution. Eventually, I was informed that the charges were considered valid and that there was "nothing that could be done," despite the fact that I never agreed to charges that exceeded the original quoted amount by more than $400. Charging customers dramatically more than the estimated shipping amount after the fact, without transparency or approval, is unacceptable. As a result of this experience, I have completely stopped using FedEx because I no longer trust the company not to arbitrarily charge whatever amount it "deems appropriate." To make matters worse, I was charged again today for another shipment, and after once again spending time on the phone being transferred around, I was told there is nothing that can be done until after the holidays because the charge is still pending. At this point, it is very clear that FedEx has no interest in actually resolving customer concerns. Between the original shipment issue, the excessive charges, the repeated transfers, and the inability to speak with anyone empowered to help, this has been one of the worst customer service experiences I have ever had. I strongly urge FedEx to review these charges, provide a detailed explanation for why the final billed amount differed so drastically from the quoted estimate, and issue appropriate credits or refunds. I also highly recommend other businesses and customers proceed cautiously before using FedEx services. Sincerely, Robert Gomez

Brandon went above and beyond with my very random and particular printing requests with an abundant…read moreamount of patience and expertise. I really could not thank him enough. Please don't hesitate to come to these guys with any printing needs! 12/10 will come again

Went to the restrooms and I thought I was going to vomit. They were so disgusting. They hadn't been…read morecleaned in months. Meanwhile, you have two employees standing up front just greeting you. You tell me what you think when you see these pictures. I think corporate needs to secretly come visit this place.

I'm not sure why this location has such bad reviews. Every time I've needed something right away…read moreI've been able to go in and have great service with a smile from the employees. Whether it's ink for my printer because my daughter needs to print something for school tomorrow and we ran out of ink or I'm returning an Amazon return, every one has been great. They have a big selection and we do our back to school shopping here too and they have good coupons on the app.

This store is super sketch. I cannot believe that Office Depot even allows this to be a store in…read moreits chain. It's so run down, dimly lit and was in need of a remodel 20 years ago. I was contemplating a 1 star review, but the associate, Danyell, was amazing and commiserated with me on the need for a remodel. The cash registers are old, antiquated and need updating, too. They're big square behemoths that barely chug along and we probably install when the store was built in the 1980s. I got the gift cards I needed, but Office Depot needs to put this store at the very very top of their list for a remodel. Stat.

Do NOT Do your TSA Pre Check here! The women doing pre check is rude and not knowledgable. You…read morewould not use my birth certificate. Even through they accepted it for my REAL ID and at Office Max to get my TSA pre Check! She wasted my time!!!

Whatever you do avoid the guy with the long beard. Rude as it comes and treats you like you peed in…read morehis coffee when you can't read his mind and total lack of customer service.

Worst of all West Knoxville locations. Closes when other stores around stay open. Slow careless…read moreemployees, lose packages. When ownership changed this store and its customer service tanked.

I love this UPS store. It may be twice the price to ship here over USPS, but it's worth every penny…read morein my opinion. The people who work here are so friendly. They've offered to tape my boxes for free, are efficient with everyone, and smiled and welcome us even when it was 5 min to close. I really avoided shipping anything before I found this UPS store, now it's an easy task and I know I'll be met with smiling faces!

I dropped off a package here to return to Amazon. It was a quick efficient in and out experience…read more Thank you.

errible customer service. I came in needing help with a…read morelarge, heavy box for my elderly grandfather and was flat-out refused by Zach. No effort, no care, no basic courtesy. On top of that, UPS drivers can't even stick to scheduled pickups, this place is beyond unreliable. I won't be coming back, and I won't be recommending UPS to anyone.

Nathan and his team are always so helpful. I have never been in the store and them not be busy…read more They are knowledgeable and always willing to go the extra mile.

I stopped off here to ship an Amazon return package. Quickly and efficiently done. Thank you.read more

If you want to receive Amazon packages anywhere around Norris Lake on the north side, you can rent…read morea box here and receive packages at this facility which is super close to the Jacksboro post office. The Jacksboro post office will not hold anything for you to come and pick up from Amazon. They return to sender.

Service was incredible and all the staff was very helpful. Everything I needed was printed quickly…read moreand correctly.

I walked in and waited just for a few minutes until Eddie asked if I needed any help. I said that I…read moreneeded to print out a label from my phone and mail an item out. He gave me the email address to send and within a few minutes, received the email with the label and printed it out. He said that the box needed to be in a bigger box to mail out. Originally he suggested a box but then said that larger envelope with bubble wrap package would be cheaper. I took the cheaper route. I was in and out of this location within 10 minutes! I'll definitely be back! Thank you Eddie and Fed-Ex for making this visit a quick and kind visit!

Rick is the best, he goes out of his way to take care of people. The quality is always A+ and…read morepricing is more than fair.