Crazy good customer service! Highly recommend. They offer full service, packing, shipping pretty…read moremuch any method you want.

The girl there was very helpful. Even though their notary left she still printed our doc and told…read moreus where we could go to get it notarized.

I have used this location for my shipping for years. I don't need it often, but every time the…read moreservice is fantastic. I had to drop off a return last night and it was kinda bulky, and the young man met me at the door to hold it open for me. They're always kind, friendly, polite and respectful. Truly a pleasure.

The crew here is ALWAYS on point, very helpful and efficient…read more I have used them for years, printed and shipped for my business and personal use. They always remember me and are upbeat and kind. Side note: Not sure why someone would post a 1-star review, but from what I see this person just complains everywhere they go.

Whatever you do avoid the guy with the long beard. Rude as it comes and treats you like you peed in…read morehis coffee when you can't read his mind and total lack of customer service.

Worst of all West Knoxville locations. Closes when other stores around stay open. Slow careless…read moreemployees, lose packages. When ownership changed this store and its customer service tanked.

Very useful place , helpful ladies both times I've been. Great one stop shop in a pinch. When you…read moredon't feel like driving to. And for a notary it's nice to have options!

The response from the owner is a categorical lie. No expletives were used by either party and no…read moreparty was called any names ; the owner is clearly embellishing (lying) in an attempt to try to deceive anyone reading the review. I don't deny I was upset, because the owner, who was immediately belligerent and unprofessional, left the shipment sitting on the floor rather than give it to the FedEx driver! Furthermore, the shipment was prepaid! She had an opportunity to correct her employee's error, but chose instead to make a bad situation worse by summarily REFUSING to follow through with shipping the item because I questioned the inaccurate information I was given when I dropped off the shipment. The FACT IS, the original employee (who was ACTUALLY THERE when I dropped it off - the owner who fabricated the response WAS NOT THERE when I dropped it off) told me the tracking info would uploaded. To anyone reading this review, you will have to judge for yourself. Please read my original review. I stand firm by it in good conscience; it is 100% accurate. I WAS THERE on both days - the owner WAS NOT and ADMITS IT in the response.This owner is dishonest and unprofessional and is using LIES in a futile attempt to deflect from her failed management of the situation and belligerent behavior. Please consider taking your FedEx shipments to Dollar General or Walgreens where shipment acceptance information (which can be critically important when meeting a shipment deadline) will be immediately uploaded upon receipt - as it should be in 2023. Please avoid Mailboxes Express, where they are stuck in 1975 and aren't secure enough as people and business owners to respond to a legitimate shipping concern from a customer without going berserk.

errible customer service. I came in needing help with a…read morelarge, heavy box for my elderly grandfather and was flat-out refused by Zach. No effort, no care, no basic courtesy. On top of that, UPS drivers can't even stick to scheduled pickups, this place is beyond unreliable. I won't be coming back, and I won't be recommending UPS to anyone.

Nathan and his team are always so helpful. I have never been in the store and them not be busy…read more They are knowledgeable and always willing to go the extra mile.

I used this place to mail through USPS since I missed the open hours at the post office. I was…read moremailing a small package media mail (which according to the USPS site should have been approx $5). It cost almost double at Ship It. Nowhere on the website or the store does it say they charge a fee for mailing items, so I am not sure what they charged me for. I even asked if that was the media mail price and she said it was, but didn't say anything about an extra charge added on. There is NO WAY my small package with 1 item weighing less than a pound cost almost $9.

The owners here are so nice and professional. I have received great service from them. The price…read morefor a mailbox is very reasonable and they offer reduced rates for an extended contract.

Amazon return done there.. she was so sweet on the phone when I called and explained how they are…read moredone.. when I got there just as helpful. new to Tennessee so it's nice to find a good place. Highly recommend this place

I haven't used another mail center since 2011. This store is always open, employees always very…read moreknowledgeable and helpful.It is the best place in town to ship your packages, fax documents, sent and receive regular mail. There are many beautiful and unique items to browse and buy, and the staff go out of there way make sure you have what you need. Prices are totally reasonable, merchandise is quality. Love everything about it!

A wonderful family-operated and orientated business. They also have lots of little gifts from…read morelocals for sale as well as other knick-nacks. Great service!

The young clerk was rude. When I walked in there were no customers and obviously I interrupted an…read moreimportant session on her smartphone. I asked a question while she was making my copies and she pointedly ignored me. YES, she heard me -- I spoke plenty loudly enough. She dumped my copies on the counter and turned away -- she didn't say "thanks" or "have a nice day" -- NOTHING. Wow. To make matters worse, I had her make 100 copies of a flyer that have smudges on them from junk on the copier glass! If I didn't need to distribute the flyers tomorrow morning I would take them back and make them recopy. Expect MUCH better from a place where copying is a main part of their business. I also expect a local business to train their employees to be friendly, NOT surly.

yesterday morning I stopped by this location with a QR code for Rent A center.Despite the long line…read morestaff was friendly and patient.they took time explaining everything I needed to know in dealing with this return.to me it was very aggravating,so I definitely appreciate the hospitality from this store.other UPS stores were not kind.will definitely recommend this location.thanks

I visited UPS Store #4526 in Lenoir City, Tennessee, today, Wednesday, October 7, 2026, and I have…read morenever experienced this level of disrespect and unprofessionalism from employees at a business. The result was so inappropriate I am not at all confident they will process my package so it is successfully delivered. When I entered the store, there were only three customers present. One employee was assisting a customer with a large document-copying and fax job. There were three other employees in the store who were assembling boxes, and doing other tasks unrelated to any customer. I understand that employees have work to do when there are no customers waiting. However, when a customer is standing at the counter, I believe it is reasonable to expect someone to acknowledge them and provide assistance. One employee came to the counter with a large bin and she continued working on the contents inside the bin. I waited approximately five minutes before asking, "Can someone help me?" I was referring to her or one of the other employees who were working nearby. The employee gave me an extremely cold and hostile look and with complete contempt said, "Excuse me. I didn't see you there." I explained that I was standing directly at the counter and questioned how she could not have seen me. Instead of simply acknowledging me and helping me, she told me that I was being rude. I explained that I understood she was working but I said when a customer is standing at the counter, it is appropriate to pause other tasks when possible and assist the customer. She then doubled down on her lie of "I didn't see you there" and then said she was working on other things. At that point, two additional employees came from the back and joined the confrontation. Rather than simply assisting me or de-escalating the situation, they also began telling me that I was rude and repeatedly told me there was "a lot going on," that I "wasn't waiting long," and that they would get to me when they were ready. I was absolutely stunned. I was not demanding special treatment. I was simply asking to be helped. Unfortunately, the interaction continued to deteriorate. The employee assisting me made multiple errors while processing my transaction, and I believe I may have been overcharged. I am now having to question whether my transaction was even processed correctly. Finally the two other employees walked away from the counter and began loudly talking about me within my hearing. They were discussing how "rude" I was and expressing disbelief about my behavior, as though I were not standing right there. I found this incredibly disrespectful, humiliating, and completely unprofessional. The employee handling my transaction did not put the shipping label on my package. I remained at the counter to make sure the label was properly attached. When I asked if she was going to tape the box closed, she simply responded, "Yes, I'll get to it" but then she just tossed my box aside. After being treated this way from the moment I asked for assistance, I was genuinely concerned about leaving my package in their hands. I sincerely hope my package is handled properly and arrives at its destination without any issues. Employees can certainly be busy, and I have no problem waiting when a store is genuinely overwhelmed. What I do have a problem with is being treated as though I was an inconvenience for simply asking to be helped, being called rude by multiple employees, being confronted at the counter, and then hearing employees openly discuss and criticize me after the interaction. This was not simply a matter of having to wait. It was the attitude, hostility, and complete lack of professionalism that made this experience so upsetting. Customers should be treated with basic courtesy and respect, even when employees are busy. Unfortunately, that was not my experience at this location today. I sincerely hope management takes a close look at how customers are being treated at this store, because based on my experience today, there is a serious problem with customer service and professionalism at this location

To Whom It May Concern,…read more I am writing to formally complain about an extremely frustrating experience I have had with FedEx regarding multiple shipping charges and the complete lack of resolution despite repeated attempts to address the issue. I originally shipped a package through FedEx, only to have it returned because it was damaged in transit. At that time, I was informed by FedEx representatives that I would receive credit for the issue and was instructed to simply create a new shipping label and resend the package. When I created the replacement shipment, I accurately entered the package dimensions and weight. FedEx quoted me approximately $128, which was the cheapest available option and reasonable considering the item itself was only worth around $250. Had I known the shipment would ultimately cost over $500, I would have never shipped it in the first place. A week after delivery, FedEx charged my account more than $500 without authorization or approval. Since then, I have spent the last two weeks calling customer service multiple times a day, only to continuously be transferred between departments and told to speak with someone else. Every conversation has resulted in the same runaround with no meaningful resolution. Eventually, I was informed that the charges were considered valid and that there was "nothing that could be done," despite the fact that I never agreed to charges that exceeded the original quoted amount by more than $400. Charging customers dramatically more than the estimated shipping amount after the fact, without transparency or approval, is unacceptable. As a result of this experience, I have completely stopped using FedEx because I no longer trust the company not to arbitrarily charge whatever amount it "deems appropriate." To make matters worse, I was charged again today for another shipment, and after once again spending time on the phone being transferred around, I was told there is nothing that can be done until after the holidays because the charge is still pending. At this point, it is very clear that FedEx has no interest in actually resolving customer concerns. Between the original shipment issue, the excessive charges, the repeated transfers, and the inability to speak with anyone empowered to help, this has been one of the worst customer service experiences I have ever had. I strongly urge FedEx to review these charges, provide a detailed explanation for why the final billed amount differed so drastically from the quoted estimate, and issue appropriate credits or refunds. I also highly recommend other businesses and customers proceed cautiously before using FedEx services. Sincerely, Robert Gomez

Brandon went above and beyond with my very random and particular printing requests with an abundant…read moreamount of patience and expertise. I really could not thank him enough. Please don't hesitate to come to these guys with any printing needs! 12/10 will come again