Teach the lady that's working front desk some manners !Could be the rudest person I have came in…read morecontact with in many months! I was using the drop box outside until someone made a bone head decision to install a different style box that requires most drivers to get out of the car so it defeats the purpose! And the you haft to go inside a deal with the lady with wire rim glasses and hadn't discovered what a hair brush is for. And she acts as though everybody comes in everyday and should not ask a question! Jan/15 /2026 10:30 am

The US Post Office at Cedar Bluff installed new drop off boxes in their parking lot. The problem…read moreis, NO ONE CAN REACH THEM FROM THEIR CAR! Whatever award is available for government inefficiency, this one should be at the top of the list. Installing a mobile drop off box that doesn't work from an automobile is the epitome of stupidity. GOVERNMENT FAIL!

Great customer service - will remember you personally because it's small. You can't scan QR codes…read morehere for labels, though. But otherwise, it's great!

I have been coming to this Post Office in Karns for about 20 years. The lady that runs it, is Lola…read more She is always so cheerful and eager to help. I chat with her, when I come here, unless the post office is too busy. She has an excellent memory, which certainly helps with great customer service. I definitely would recommend this location.

Central location for most people in the area. Offers a lot of services for their customers.read more

I have not gotten all my mail and my daughters birthday stuff is now gonna be late. I can't even…read moreget ahold of anyone and it's upsetting me

Customer service is dead in 2017. No one use it anymore. The post office on Cedar Bluff never…read moreanswer their phone. My mail usually end up in my neighbors mail boxed.

So, this is kind of a biz split-personality situation. The actual post office location and staff…read moreare great. Typically well-stocked with supplies and staffing. I came in with two carts full of heavy packages and the staff was incredibly helpful and patient with me. They even suspended my transaction while I got the second cart load. She gave me all of my options and was clear about the best price/delivery options. Now, for the delivery of our mail. Ooooffff. We live in a new build neighborhood with a grouping of mailboxes for the community to pick up at at our community entrance (as opposed to mailboxes on/at each individual home). The carriers have left the doors to our mailboxes/package storage wide open on several occasions for anyone to take or get their read on. Yikes. They consistently place mail in the wrong slots, bring packages to the wrong homes, and this week shoved a box in our small mail slot that clearly didn't fit. I had to go home and get a crowbar to help me pry it out of the mail box. It was mangled by the time I pulled it free. I understand how grueling this gig is and how understaffed and underpaid it is with the wild hours...which is part of the issue beyond their control and driving them to rush in order to meet the quotas and timelines. I sure hope this gets better over time for all.

I've contacted the county commissioner finally after 2 years of nothing but problems and you can't…read morecontact usps here their always rude and unprofessional I pay alot for fast delivery and they flat out lie and say delivery attempted will try again and it's always on weekend s this happens yet other delivery services deliver just fine and submit/ photo proof so I have proof their lying and it's costing us for their lack of doing their job lazy flat out lazy and rude also mail dosent always come something has too be done about this location

The most unknowledgeable and unprofessional staff. I printed off $500+ of Every Door Direct Mail…read moreand the staff including both supervisors had 0 idea how to process it. They "redirect" you to the Weisbargar location ... so I have to drive to the other side of town for assistance. One of the staff members advised they "just aren't trained on how to process EDDM manually". Do not give into them telling you you have to go to through a 3rd party, that is 100% bull.

As someone in sales, customer service is huge to me. I am so disappointed in the Cedar Bluff post…read moreoffice. As someone who does over 30k a year with them business wise, the lack of care I have experienced from the workers who deal with my route is terrible. Seriously considering paying more and dealing with UPS. Multiple missed pickups a month as long as I have lived at my house- often weekly- 2 in the last 3 days the mail has run (which are always scheduled in advance)- and I get home from work and have to scramble to get to the post office.

I would like to congratulate Tiffany and Dustin on excellent customer service. They spent all the…read moretime necessary to help us solve our problem with mail forwarding. They were very kind and professional.

Feels interesting to review a post office, ha. I've went to this location often (25+ times or…read moremore), so take it for what it's worth. Location and parking are good with no issues; it does get busy but have enough space to handle the volume. The staff themselves have been generally helpful with very rare exceptions sometimes. My only ever observation is that due to not having enough workers that they may be stretched thin at times, leaving certain times of the day with packed lines (been in them before). Then again, in those same observations I get entertained with the amount of folks that come up with nothing prepared and they have to work each one from scratch. That said, going 4.5/5 here! Thankful for the workers here and helping us to all get the things that just arrive on time.

There is always a long line. Never a place to drop off packages that are already labeled and paid…read more Not enough people working. Nobody gives a crap.

I was only in here for 3 minutes and when I watched how the staff treated everyone that came in…read morecontact with I was amazed. They are very friendly, nice, and helpful! Their service is better than the once downtown. It is in walk-able distance from a bus stop. When you are driving down main Kingston Pike the back of the post office is showing. You can turn on the street located near Highland Funeral Service. This one sales stamps (however many you need), money orders ($1.25), and burial flags as well. Awesome service!

Im not at all surprised that this Post Office has bad reviews. What I thought would be a quick…read morevisit was verrry long. I already had a shipping label, just needed a receipt. There was 3 people in front of me. The lady working there was socializing with the first person for a good 10 minutes talking about random things in life, etc. This is NOT the place to socialize. The next person was about 8 minutes... same thing.... talking about random stuff in life. Chatting about a specialty stamp that the lady MUST have and asking if the employee can order more. Then the third person you could tell was trying to get out of there and the employee kept trying to socialize with him but he said what he needed and was trying to get out of there. She started asking me random stuff and I said "I just need a receipt" in a stern voice so she knew I wasn't here to socialize. I ignored her questions. I understand that you might have a boring job and the people that come in are your way of socializing but save that for if you go to a store or something. Sometimes people are there for a quick trip, they are on lunch break, not interested in socializing etc. we shouldn't have to wait a half hour or more for something basic. They should probably have a 2nd person if they want people to tell their whole life story to customers.

I just got into a discussion with a desk agent in regard to a media mail parcel I was mailing…read more Inside the parcel (although irrelevant) was several Paper Doll Books I was mailing. As per postal website books are co soldered media mail. However this postal agent told me that they were not and if inspected I might have to pay priority rate. So I left this office where they told me the same thing at the main branch.. and if inspected the parcel that would only be media mail items would be converted to priority mail and I would pay $13 charge. Listen folks. I get that they have a hard and thankless job. But, I also get that it's a for profit private business. Which last I checked still was in the red and losing money. This is among many of the ways you can continue to lose money. If you don't want my shipping business UPS and FedEx will gladly take it.