Great customer service - will remember you personally because it's small. You can't scan QR codes…read morehere for labels, though. But otherwise, it's great!

I have been coming to this Post Office in Karns for about 20 years. The lady that runs it, is Lola…read more She is always so cheerful and eager to help. I chat with her, when I come here, unless the post office is too busy. She has an excellent memory, which certainly helps with great customer service. I definitely would recommend this location.

WARNING: Cannot Trust Mailing from this location. Unsafe…read more Regular disappearance of checks mailed from this Post Office Location during 2025.Neighbors and many posts on NextDoor regularly from others who have had their checks taken, both from the big secure outside box, but also despite bringing our mail inside the facility to either an interior secure drop or handing directly to a postal clerk. This has been Increasing in frequency Jan-Mar 2026. This poster has had 3 bill checks taken in just the last few weeks (yes I use a sharpie) The thieves seem to quickly identify what is a billpay type of mailing, because it is only the bill pay checks to Utilities, Medicare, State of TN that are going missing---the personal correspondence seems to be making it to its destination. Mail brought directly to the local distribution center does not seem to 'get lost' or stolen. The problem/thievery Seems to be specific to this particular brick n mortar location on Municipal Center Drive. Despite several of us speaking to staff at this local facility nothing seems to have been done. Calling the Knox Cty Sheriff for support to engage with this local usps location has been pointless, as the Sheriff's office declines jurisdiction and states they won't even discuss it with the local post office. So, we have now opened a case for investigation via the US Postal Inspector, but every citizen who has experienced this must open their own individual case. If this has happened to you, please file a case at tel. 877-876-2455.

Since moving here almost 9 year ago, I have had the occasion to visit several US Post Office in the…read moreKnoxville area. The one nearest me (Farragut) happens to be the friendliest with a convenient location and customer service that beats all other locations in town. I could give a shout-out to every employee because I have NEVER had a clerk who was short with me, perturbed by my questions or not willing to help. Their customer service is premiere. We are now in the midst of the COVID-19 outbreak but the mail still steadily churns on. I needed to make a personal visit to this Post Office last week and was pleasantly surprised that they had clearly marked 6' intervals on the floor with red tape and then also separated the clerks from the public (as much as is possible) with a solid line of red tape in front of the counter. There were three clerks on duty at the time and each were wearing gloves. It was obvious to me that they were taking this threat seriously and doing their best to do their job and to be safe for themselves and the general public. I certainly appreciate what they do and pray for their safety. Way to go! Thanks for being on the front line and doing all that you do with friendless, accuracy and swiftness.

Teach the lady that's working front desk some manners !Could be the rudest person I have came in…read morecontact with in many months! I was using the drop box outside until someone made a bone head decision to install a different style box that requires most drivers to get out of the car so it defeats the purpose! And the you haft to go inside a deal with the lady with wire rim glasses and hadn't discovered what a hair brush is for. And she acts as though everybody comes in everyday and should not ask a question! Jan/15 /2026 10:30 am

The US Post Office at Cedar Bluff installed new drop off boxes in their parking lot. The problem…read moreis, NO ONE CAN REACH THEM FROM THEIR CAR! Whatever award is available for government inefficiency, this one should be at the top of the list. Installing a mobile drop off box that doesn't work from an automobile is the epitome of stupidity. GOVERNMENT FAIL!

This post office is tucked away into a neighborhood along with a city hall. My mom wanted to mail a…read morepackage back home and he was kind enough to give us some packing material and tape, even though he wasn't required to. Helped her save a few bucks. Also, always fun to hear a southern accent at the post office. :-)

This was one of the best experiences at the post office ever! The individual behind the counter was…read morevery friendly. Best of all, I was in and out within minutes.

They can be at work on BBC time and answer their phones. I have a tracking number that says my…read morepackage was delivered on May 15 and it is the 19tg. I would like to find out where it is. But I can't get an answer on the phone.

KARNS PO is conveniently located for most KARNS residents. The lady who works there is always…read morenice and helpful. I so appreciate the PM and the convenient location. I also mail all my mail there. If I put in my home mailbox, sometimes it takes 2 weeks to get to West Knoxville and this is totally uncalled for!!!!

Five stars go out the US postoffice, and 5 extra stars to the nice guy that helped us. Wow, he…read moreknows wat service is all about. The US Postoffice should cherish this kind of employees. They make your business. We're on a roadtrip for 3 and somewhat weeks, visiting from The Netherlands. And of course, again, I bought too much Christmas ornaments. - Little note, on every trip I try to buy some local ornaments so when Christmas arrives I can look at a tree full of memories. - This time a Departement 56 Harley Davidsons motel. And that are not things to get in our already overweight luggage easily. So we considered sending it home. We first made inquiries at FedEx in Nashville because we walked by. Estimated costs: over $200. For that price I a can buy an extra suitcase and pay for extra luggage. So we looked further. In Gatlinburg we visited this post office learning that our package can be send to Europe for a little over $50, including our map and two travelguides we didn't need anymore. Huge difference. But that's not the only reason for the 5 star rating. The guy behind the counter is. He took all the time in the world helping us to fill in the forms, get the stuff boxed, and giving advice about some choices to made. In the mean time he helped several other local customers with quick questions without giving us the feeling he wasn't totally there for us. And in the post office hangs a painting depicting him and a little boy. Make sure to ask him about it. It has to do with 9/11 and I had trouble keeping my eyes dry. And no worries, he wasn't pushy, I asked him about the painting and that made him tell the story. And excuse any grammar and spelling mistakes. English is not my first language. And if that isn't bad enough, my Apple device keeps changing words into 'proper Dutch'. Yes, you've guessed right, my first language.

I would like to congratulate Tiffany and Dustin on excellent customer service. They spent all the…read moretime necessary to help us solve our problem with mail forwarding. They were very kind and professional.

Feels interesting to review a post office, ha. I've went to this location often (25+ times or…read moremore), so take it for what it's worth. Location and parking are good with no issues; it does get busy but have enough space to handle the volume. The staff themselves have been generally helpful with very rare exceptions sometimes. My only ever observation is that due to not having enough workers that they may be stretched thin at times, leaving certain times of the day with packed lines (been in them before). Then again, in those same observations I get entertained with the amount of folks that come up with nothing prepared and they have to work each one from scratch. That said, going 4.5/5 here! Thankful for the workers here and helping us to all get the things that just arrive on time.

This post office is really busy on Monday mornings/afternoons...dont worry though, these three…read moreemployees know how to move a line quickly!! Lots of packing supplies with decorated bubble wrap..

Best people I've ever met! Some of the comments don't make sense like the 7.20 in stamps they don't…read moredo penny stamps anymore so the math wouldn't ever work if stamps are .55 which was an old post but just saying.....you can ask for the orange envelopes or just out the change in your box with a note and I always get what I need from the carrier. Also just to do some math your house is 35ft away and if they do this for all the 1200 homes they service that would only be like 5 extra miles they are walking a day on top of the normal 6miles a carrier walks for the job; I don't get why if your ganna order packages you don't get a plastic tub and put it close to your mailbox or is it you who doesn't want to walk the 35ft?

Crowded on the inside in the mornings. The po boxes outlook…read morethe outside. It is located right up the hill from Litton's. It's clean. Money orders are 1.25!