This post office is tucked away into a neighborhood along with a city hall. My mom wanted to mail a…read morepackage back home and he was kind enough to give us some packing material and tape, even though he wasn't required to. Helped her save a few bucks. Also, always fun to hear a southern accent at the post office. :-)

This was one of the best experiences at the post office ever! The individual behind the counter was…read morevery friendly. Best of all, I was in and out within minutes.

This post office is really busy on Monday mornings/afternoons...dont worry though, these three…read moreemployees know how to move a line quickly!! Lots of packing supplies with decorated bubble wrap..

Five stars go out the US postoffice, and 5 extra stars to the nice guy that helped us. Wow, he…read moreknows wat service is all about. The US Postoffice should cherish this kind of employees. They make your business. We're on a roadtrip for 3 and somewhat weeks, visiting from The Netherlands. And of course, again, I bought too much Christmas ornaments. - Little note, on every trip I try to buy some local ornaments so when Christmas arrives I can look at a tree full of memories. - This time a Departement 56 Harley Davidsons motel. And that are not things to get in our already overweight luggage easily. So we considered sending it home. We first made inquiries at FedEx in Nashville because we walked by. Estimated costs: over $200. For that price I a can buy an extra suitcase and pay for extra luggage. So we looked further. In Gatlinburg we visited this post office learning that our package can be send to Europe for a little over $50, including our map and two travelguides we didn't need anymore. Huge difference. But that's not the only reason for the 5 star rating. The guy behind the counter is. He took all the time in the world helping us to fill in the forms, get the stuff boxed, and giving advice about some choices to made. In the mean time he helped several other local customers with quick questions without giving us the feeling he wasn't totally there for us. And in the post office hangs a painting depicting him and a little boy. Make sure to ask him about it. It has to do with 9/11 and I had trouble keeping my eyes dry. And no worries, he wasn't pushy, I asked him about the painting and that made him tell the story. And excuse any grammar and spelling mistakes. English is not my first language. And if that isn't bad enough, my Apple device keeps changing words into 'proper Dutch'. Yes, you've guessed right, my first language.

I can't tell you how many times not only do I get the wrong mail but also lost and late or I…read moreliterally have watched them drive past my house and then lie that they drove into driveway when expected a package. Lazy, untrustworthy, and rude. I have a home business that i can't always get things except through mail and I have lost thousands because of it. And when trying to call to make a complaint, Townsend blocked my calls. So unprofessional as well. Less then 0

How much can one say about a United States Post Office, even in what I'd like to refer to as rural…read moreAmerica (no offense to the good people of Townsend, TN). Call me old fashioned, but when I'm on vacation (which is rare these days), I love to send out postcards; and I mean a LOT of postcards. In June of 2017, we were vacationing in Kentucky (Mammoth Caves & Corvette Museum) and Tennessee (Dollywood, Gatlinburg & the Great Smoky Mountains), and were staying in a cabin in Townsend, TN. At every destination, I picked up a few postcards, and filled them out every night. After a few days, I had amassed over 40 postcards and needed to mail them. In an effort to save a few nickels, I wanted to get postcard stamps instead of regular "Forever" stamps. I "Googled" post offices and found the Townsend Post Office just off the main drag in Townsend (E. Lamar Alexander Pkwy). I walked in the front door and was initially confused as all I saw was post office boxes. That's when I saw the roll-down door to the main lobby and a sign that stated the service counter was closed every day from 11:45 AM - 1:00 PM for lunch. Lucky for me, it was 12:55 PM so I opted to wait. At approximately 1:04 PM, a courteous lady opened the roll-down door and courteously sold me 50 postcard stamps. Yeah, I sent out nearly all 50, and sorry if you did not "make the cut". No muss, no fuss here. Exactly what'd you would likely expect.

We went in to the post office looking for clarification about installing a mailbox. The front…read morecounter man was not helpful and a bit rude. We asked to speak to a supervisor, supervisor Greg appeared and was extremely helpful and knowledgeable. He solved our problem. I would have given the post office a five however, the front desk person knocked it down to a four. Thank you, Greg for helping us.

There's nothing good to say about this Post Office. They're always understaffed. The line is always…read morelong. I dropped off a prepaid package and they didn't even scan it as received for 2 days. This place is terrible.

I agree with the other reviewer that the postal workers inside the post office do their job well…read more But, this low score is due to many problems with mail delivery! I have gotten other people's mail in my box many times, even one that belonged in a different town! If I get other people's mail, I have to wonder who is getting mine! I'm writing this review now because I'm angry! I just called my credit card company with concern that my credit card is about to expire and I haven't received a new card. They told me they mailed me a new card May 31st and it is now June 20th. I did NOT receive it, so the mailman gremlin has struck again! I hope USPS reads this!

Fantastic postal workers here. I was driving through the area and needed to mail some boxes so…read morepulled in. The lady who helped me was so informative, assisted me along the whole process and was super nice. You could tell, even from the short 5 minutes I was there, that the people here are family.

WARNING: Cannot Trust Mailing from this location. Unsafe…read more Regular disappearance of checks mailed from this Post Office Location during 2025.Neighbors and many posts on NextDoor regularly from others who have had their checks taken, both from the big secure outside box, but also despite bringing our mail inside the facility to either an interior secure drop or handing directly to a postal clerk. This has been Increasing in frequency Jan-Mar 2026. This poster has had 3 bill checks taken in just the last few weeks (yes I use a sharpie) The thieves seem to quickly identify what is a billpay type of mailing, because it is only the bill pay checks to Utilities, Medicare, State of TN that are going missing---the personal correspondence seems to be making it to its destination. Mail brought directly to the local distribution center does not seem to 'get lost' or stolen. The problem/thievery Seems to be specific to this particular brick n mortar location on Municipal Center Drive. Despite several of us speaking to staff at this local facility nothing seems to have been done. Calling the Knox Cty Sheriff for support to engage with this local usps location has been pointless, as the Sheriff's office declines jurisdiction and states they won't even discuss it with the local post office. So, we have now opened a case for investigation via the US Postal Inspector, but every citizen who has experienced this must open their own individual case. If this has happened to you, please file a case at tel. 877-876-2455.

Since moving here almost 9 year ago, I have had the occasion to visit several US Post Office in the…read moreKnoxville area. The one nearest me (Farragut) happens to be the friendliest with a convenient location and customer service that beats all other locations in town. I could give a shout-out to every employee because I have NEVER had a clerk who was short with me, perturbed by my questions or not willing to help. Their customer service is premiere. We are now in the midst of the COVID-19 outbreak but the mail still steadily churns on. I needed to make a personal visit to this Post Office last week and was pleasantly surprised that they had clearly marked 6' intervals on the floor with red tape and then also separated the clerks from the public (as much as is possible) with a solid line of red tape in front of the counter. There were three clerks on duty at the time and each were wearing gloves. It was obvious to me that they were taking this threat seriously and doing their best to do their job and to be safe for themselves and the general public. I certainly appreciate what they do and pray for their safety. Way to go! Thanks for being on the front line and doing all that you do with friendless, accuracy and swiftness.

Our local Post Office is always busy, during the holiday seasons…read more No matter how busy, they are the entire postal service staff is always helpful and friendly. For years, my son has been mailing off his letter to the North Pole at this post office location. He is still waiting to get a response from the North Pole or from Santa Claus. My son has had the 1, Christmas wish every since he was 4 years old. Now he is 11 years old, in the 6th grade at Middle School. Thanks, US Post Office for making sure my son letter makes to the North Pole every year.

Supposedly delivered a small package from EBay on January 10th, 2025. However, it was not in the…read moremailbox. The day that it was supposed to be delivered, they didn't even deliver in my neighborhood because of the snow. I discussed with the office at Cedar Bluff, and they still claimed they delivered it to my home on that day. They basically told me to kick rocks. The piece was only $6, so I didn't waste any more time arguing it. Still bothersome and annoying though.

I would like to congratulate Tiffany and Dustin on excellent customer service. They spent all the…read moretime necessary to help us solve our problem with mail forwarding. They were very kind and professional.

Feels interesting to review a post office, ha. I've went to this location often (25+ times or…read moremore), so take it for what it's worth. Location and parking are good with no issues; it does get busy but have enough space to handle the volume. The staff themselves have been generally helpful with very rare exceptions sometimes. My only ever observation is that due to not having enough workers that they may be stretched thin at times, leaving certain times of the day with packed lines (been in them before). Then again, in those same observations I get entertained with the amount of folks that come up with nothing prepared and they have to work each one from scratch. That said, going 4.5/5 here! Thankful for the workers here and helping us to all get the things that just arrive on time.