AVOID THIS PLACE LIKE THE PLAGUE! the entire place is an absolute joke and they don't stand behind…read moreanything they sell. We have had an ongoing issue for the last year and a half. They will point fingers to everyone else until you're so pissed off you just walk away. Jason is by far the worst manager on the planet and takes zero accountability for anything. He will waste your time and your money. There is zero accountability and sense of urgency here. Without going into too many details... TRUST ME ... go somewhere else, anywhere else. Just don't give this place your money and save yourself the stress.

this is the 2nd Grand Design we have purchased at this dealer. From the sales process (Joe Robello)…read morewhich we used him both times for our purchase, Katherine in finance getting us an awesome rate, to Steve the GM for service who got our rig ready to roll and sending out Chris the floor guy to fix a small issue in the floor to our house. they have always treated us well even after the sale! I feel everyone we dealt with went above and beyond! we love our Grand Design Solitude S Class.

Terrible terrible. We just bought a class C rv from them. Brand new by the way. They left it in…read morewinterized mode. Never telling us it was or what to do to get it in working order. Walk thru was useless. Personnel was condescending and left out 90% of what we actually needed to know. Being first time RVers, these people have left us out in the cold. Having to figure everything out ourselves. Plus, the RV itself is back in the shop due to defective sensors on the tank system. It's brand new!!! So disappointed. Buyer beware. They act all great until you sign on the dotted line. Then you're left holding the bag - finding out all sorts of issues that should have been addressed in the pre-inspection they "said" they did. Oh, yeah, nice touch when they left the shower turned to "on" after the first maintenance appointment. We've never even used it yet. Passive aggressive much?

the absolute worst business in the industry. from slaes person, to repair people, to management, i…read morehave never been so disgusted with quality of product, reliability of work, and honorability from management. stay away from this company!

They never answer the phone, e-mails or Text messages…read moreBeen trying 3 weeks ti buy a motorhome, Call to bbb did not reveal much.

From the owner: Categorized under Used Cars. read more

We highly recommend Suburban RV Center, a small, family-owned RV dealership in Mansfield, OH. As…read morefirst-time RV buyers, Tom was very helpful, answering all of our questions, and gave us a very competitive price for the 2021 Cherokee Wolf Pup 16HEBL we purchased as a special order. When it came in, he made sure it was thoroughly cleaned and prepped for us. Jamie spent about 3 hours with us going over how everything works and the proper operation and maintenance procedures. Very personal service, never felt like we were being rushed like we have heard sometimes happens at larger dealerships. So glad we discovered and bought ours from Suburban RV!

Do business with this company. The owner, Tom, is a wonderful person. He is honest, respectful,…read moreand very knowledgeable about the RVs he sells. We honestly drove 3 hrs. to buy our RV from them. It was worth it. We saved a lot of money. The big RV places like Camping World in Pittsburgh only want your money. They don't care about you. Suburban RV does.

Above and beyond service!!! Our auto leveling tongue jack locked up on our new camper a few hours…read morebefore closing time, the day before Thanksgiving and days before we were supposed to leave on our first out of state camping trip with it. I called RV Wholesalers in a panic, and everyone began to work together to come up with a plan to save our trip. They sent out (the incredible) Bob, who worked in freezing, windy conditions to troubleshoot. He determined what needed to be replaced and promptly came out ON THANKSGIVING (the business was closed) to replace the part and get us up and running. I cannot recommend RV Wholesalers enough. Thank you to everyone who came together and orchestrated getting our camper fixed and ready for our trip! We are thankful for you!!

Crazy I just got off the phone with someone there that thought threatening to sue me and calling me…read morea mother f***** was a great way to conduct business. Crazy I brought my camper 2 hours to get a few warranty claims handled and your guy offered to look at the hail damage I had. I then come to pick it up and I'm told it's $190 for an estimate that I didn't even come there to get but was offered to me. With no mention of a cost.

Great service with great people. I am extremely happy I found them. Thank you Sprang's.read more

Friendly, professional service that lives up to the promises with great price! They have a parts…read morestore out front that contains many RV parts and necessities.

We bought our used trailer there and they have done our work on it. We've been very pleased!read more

If you are thinking about buying anything from Craig Smith RV, I would seriously rethink your…read moredecision! My husband and I bought a used Class A RV from here last November. It was supposed to be inspected by their service department and everything should have been in working condition. When we did the walkthrough we were more worried about remembering how everything worked and didn't really pay attention to "IF" everything was working properly. We never owned an RV, so we were overwhelmed. Since it was November we brought it home winterized and just sat it in the driveway. While it sat in our driveway we noticed the battery got drained from the microwave running continuously and there was a leak coming from underneath the toilet. After a couple of months of snow, it finally cleared up enough for us to drive it to have someone else in Seville perform a thorough inspection of tires, microwave and the possible leak. They found a leak in the black tank, a microwave that was inoperable and a motor that was not working properly for the drop down cab bed. I want to remind everyone that we did not even use anything in this RV!! It sat in our driveway. That's it. We did not break anything on this RV. It was broken when we bought it. The RV service center in Seville gave us an estimate for all work that needed performed. We decided to take it back to Craig Smith RV for all work to be completed that should have been right in the first place. After 10 days of sitting at Craig Smith, we received a call back with an estimate of over $3,000 in repairs. My husband called Tammy who did our walkthrough and asked to please talk with Andy the service department manager to see if they could help us out. 24 hours later we received no call back. Assuming they would not help us out we decided to remove our RV from the business with no work performed. The service department manager Andy and Tammy made us feel that we somehow broke the microwave and the motor for the drop down bed. Again, all it did was sit in our driveway. We never used the microwave or bed!! The service department at Craig Smith RV is the MOST DISHONEST team we have ever dealt with.

Quit giving outrageous estimates on repairs and services. Typical bait and switch. Comes off…read morewonderfully at sale then screws you over for service.

We traded in our 2019 Cherokee for a 2021 Keystone. Maddy and Tyler were very helpful during the…read moreprocess. The whole team was informative as well as very friendly. Our dog, Major loved the treats!