Appreciate greatly the flexibility and understanding of the urgency & timeliness of my work needed…read more Also thankful for dealing w my chaos at the time. Thank you for accommodating.

Team at Thompson appliance continue to get my recommendation. Communication is good, service is…read moregreat, prices seem reasonable. I've used them for a couple years and shared their contact details in the neighborhood and they continue to do great by our area.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

This is my second time reaching out to Quality DC Appliance Repair - this time for a dishwasher…read morethat died on me. Mohamed offered a same-day inspection, quickly diagnosed the problem, and scheduled a follow-up once he had the parts. With parts in hand, he quickly remedied the issue, explaining the cause and the fix in full. He was very transparent about his pricing and was graciously flexible on the up-front vs. total cost split. A few days later, we actually encountered another issue with the washer (not his fault) and he came out quickly and remedied the new issue as well, and we're all up and running again! He's always prompt, incredibly friendly and professional, and I'll continue to rely on him for our appliance needs.

If there were a 6-Star option, I would give Quality DC Appliance that level of quality and…read moreprofessionalism. It's been hot & my central air just stopped working. Quality DC sent Ben over and he found the problem right away. In 1 day, he got me the part and fixed it. And this was no small job. I have an older central air unit with the AC on the roof and the fan in my crawl space. He got in the crawl space and figured it out. Almost more importantly he explained exactly what was wrong. I had water in the pan... why? The fan died. So my unit was freezing the dead fan & when it thawed, the water would fill the pan, set off the sensor and kill the power. Also, my unit is old. I bought the house 7 years ago and the AC was already there. I know the last owner. He didn't install it either. Ben got the right motor in 1 day. The price was perfect. I googled the motor price and he charged me the bottom dollar. I even had him over to flush the coil 2-days later. I trust this company and I'm going to tell all of my neighbors to exclusively use them. A++

GE Dishwasher repaired reasonably and without excessive waiting time. Very knowledgeable…read moretechnician. Would recommend to anyone.

Lee's the best technician I've ever dealt with. He diagnosed my dishwasher issue quickly and…read moreexplained the repair process clearly. Lee is honest because he could have sold me a new pump, and I wouldn't have known the difference. Not only that, he was courteous, knowledgeable, and even showed me how to prevent future issues. The pricing was fair and transparent, with no hidden fees. I especially appreciated that he followed up to ensure everything was still working perfectly.

Honest people. Highly recommend. Gave us excellent advice on repairing vs replacing, Yep spending…read more$500 to fix a 12 year old fridge was a bad idea,

Very responsive and affordable priced. Most of the appliance repair companies either never call me…read moreback or never show up. I'm so glad that we found John to replace our washing machine pump!

Absolutely fantastic. They have weekend and evening appointments. The places I called only did…read moreMonday - Friday 7:30 am until around 5 pm or so (and that includes Sears). How do people who are holding down a job have their appliances repaired. US Appliance Repair fit into my schedule. Pricing was super reasonable!!!!!!!!! Plus their parts and labor are guaranteed for 90 days. "Sam" was efficient and explained everything. From start to finish took less than an hour. He cleaned up when he was done. My Kenmore Gas Dryer from 2006 is running great! This company is highly recommended

Excellent customer service and right on time! This is the second time I have used they're service…read moreand will certainly do so again. Washing machine and now refrigerator are working like magic! Very detailed and thorough. Thank you!

A+ service and professionalism. My Bosch French door fridge had a torn gasket and defective flapper…read morewhich also led to some ice forming in the freezer drawer causing even more issues. Vlad took care of everything across multiple visits and replacement parts (the first replacement flapper had a factory defect), and didn't charge for his second or third visit. Used a hair dryer to fix the freezer gasket when he could have sold me a new one. Everything works perfectly now. Good communication, texted his ETA ahead of each visit. You are in good hands with this technician.

Quick and gave up front pricing Courteous at the house and…read morethorough. Thank you! Came same day

Chris is just awesome. He has been repairing my appliances - first in Crofton, now in Annapolis -…read morefor years, and has definitely saved me thousands of dollars. He has fixed 2 washers, 1 dryer, one dishwasher, one microwave, 2 ovens (one that another repair service (Via) could not fix!). He also gives a reasonable time window for appointments. Very reasonable prices. Excellent communication. Did I mention that he's awesome?

I called this company because my refrigerator/freezer is not getting cold enough…read more I did a Google search and found this company and read all these amazing reviews and felt comfortable reaching out. Chris was very knowledgeable and professional. He had a good idea of what the issue might have been based on my description when I called him. So, when he came out, he was ready to go. Unfortunately, my refrigerator has a closed system and he was not able to make the necessary repair. He informed me that I would have to call the company and have a specialized tech come out. While I was disappointed that he could not help me with this particular repair, I was so pleased with his professionalism, knowledge, and friendly personality, I will absolutely be calling him for a repair necessary on an appliance in my rental property and for all repairs, I might need in the future! Chris is fantastic and it's my pleasure to support this locally owned small business.

Steps diagnosed my range's issue (neither the stove nor oven would turn on), ordered a part for me,…read morethen came back months later to install. They got the stovetop to work, but the oven was still dead. Tech said he needed to order another part. As time passed, he said the item was on back-order (for brand new range)... After while, the tech (collins) was no longer at Steps. Owner -Deo - said he believed the appliance was fixed, no further info. I said - What about my oven??? He said call Unique. Unique said Steps reported the range to be working. No FOLLOW-THROUGH, TOTALLY INCOMPETENT and UNCARING.

I was given a list of service repair companies that could service my beverage refrigerator. The…read morefirst place I called, even though 8 miles away, said they didn't provide service in Virginia. So, I called Steps, virtually the same 8 miles away, kindly set up my appointment for the very next day. Then Collin came to the house, and he was amazing. Kind, thorough, and was super gentle when he broke the news that I needed a new fridge. From the first call to the service it was nothing but a wonderful experience. I highly recommend Steps.

Do not do business with this Company again. In May Kevin Gaines the new owner came to pick 2…read morelawnmowers from me. The name of his company is KG small engine repair. One Husqvarna which shuts off when mowing, he operated it in my presence and same thing happened. The other is a Craftsman. I told him the craftsman was leaking gas. He took both and he brought back the Husqvarna after two weeks or so. When he brought it and I started it the same noise I was hearing was noticed. I told him something is still wrong he said he fixed it and I said okay. The following day I was unable to use it and he came back 4 days to pick it up. I asked him about the craftsman and told him not to fix it again since he told he could get it to start and stopped the leaks and for him to return it when He returned the Husqvarna as well. After about a month he brought back the Husqvarna and not the craftsman and I have been asking him to bring back the craftsman because even the Husqvarna that he brought back was useless and I can't use it. He refused and has been holding my machine hostage. I have called and texted him several times to no avail. He told me that I have to pay for diagnostic fee. I told him I would not pay such because I told him the problem before he picks up and with the unsatisfactory of the Husqvarna I asked him earlier on to returned it because he told me that he has not worked on. Please do not do business with him. It's a shame that this happened to me. Customer service is the heart of any business and to want to deceive people because you want to pay your bills is bad because that's all he tells me that he has to pay his bills but I have paid him for the Husqvarna that's not even working and he wants me to pay him for something that I knew the diagnosis and I told him and since his work was not satisfactory earlier on, I asked him to plead dropped off the other one and not fix it.

I have been taking mowers and small lawn equipment to these guys for service for years. Great…read morecustomer service and always professionally done. They are honest and their rates are more than reasonable.