A fine example of a good meal turned sour by bad business practices and lack of communication. Sad. A group and I (six total) decided to come to the Rustic Wheelhouse for dinner on August 8th, 2017 after some searching for a restaurant in Chester. We were greeted by a very kind, tall young waitress and we got seated immediately after in the center of all the tables. I think the decor was very cute, homey, and comfortable; the menus were small but that was fine, it's easier to choose something from a small menu and it's probably a good thing for the kitchen staff to not have to make 400 different recipes. Anyway, the waitress (wish I remembered her name) took our drink orders and we told her we were one person short and he would be arriving soon. After she took our drink orders, one of us at the table asked her, "If we get an entree, can we SUBSTITUTE the salad with a soup? Even if there is an up-charge that is ok." The waitress said yes, that would be possible. Great, we love French onion and one of the other group members wanted to try the tomato bisque soup on their specials menu. Now, there are some key things that I picked up that our waitress said to us when we were waiting for that other person to order. One of the people at the table asked, "Since we are waiting for the other person, can we just put in what soup or salad we want while we wait?" Waitress says yes and we start to order the French onion soup, she says "ok did you want an entree with that? Or is that just to start you off?" We say, "no we want it WITH the entree, like as the side dish." Waitress says it'll be easier to wait for other person so it can all come out together, we think that's weird but we agree to wait. Other person comes a few minutes after that conversation and we begin to order. Four of us (out of 6 people) get soup, two of us get the salad. As we are ordering our entrees, two of the people at the table order a steak entree, the waitress doesn't ask for what temperature we want it cooked to. One of us asks, "Can we tell you what temperature we want our steak cooked to?" The waitress responds in a whispered voice, "I don't know, I've never had anyone order a steak here before." ????? Am I missing something? Is that a thing where people just get whatever temp the kitchen feels like cooking? We passed this off as her being new and maybe a bit confused so the two who wanted steak just said medium rare and left it at that. We get our soups and our entrees, we eat and talk to each other. All the while, there is someone who I assume is the manager (or the hostess) like butting in to our table every now and again? My boyfriend takes a picture of his entree and this manager is just standing RIGHT BEHIND HIM watching him take the picture. She also asks us questions and stuff I guess any manager would do? Maybe I'm over-exaggerating but I mean that's just weird, did she want to pull up a chair? Who was she?? We get the bill.... and ok... we were charged full price for the soup. Full price, not half, no like two dollar charge for the soup because we asked to substitute it in place of the salad. Nope, full price. We ask if there is a mistake, "No." the waitress says. Of course, this doesn't fly and we try to jog her memory. "You said we could substitute it." "No I didn't I said you could get that on the side of your entree." ??? One of the people at the table ask her if she is technically calling us liars, since we all heard her say we could substitute it. Remember the manager? She comes over and says, "We don't do any substitutions! None at all!" So why doesn't it say that on your tiny menu? Could you not fit it? Was that not in the budget? Why did the waitress say we could? She says there is nothing she can do, we have to pay full price for soups. Personally I would have no problem with this if we also got a salad with our entree. If the entree comes with a salad, and we order a soup too, shouldn't we get the salad as well? I feel like the waitress didn't want to admit her mistake to the manager because she was new, so she covered her butt by saying it was us who had lied to her. We eventually talked the manager down into taking two dollars off each of our soups, she said, "Well now you know for next time!" Yeah there will be no next time. Guilty waitress, we won't be back. Update: Tony D., the general manager, has responded but it seems he clearly did not read my review. The waitress told us before we place our order that we can make the substitution. You can't have the waitress saying one thing and then the manager saying another and we get called liars because of it. read more

I found this little restaurant tucked away a few weeks ago. The first couple times I came here it was good. Food was good, service was great. Last visit which this past weekend was excellent! I am not sure if something changed or what happened, but the food was phenomenal. We started with the hot anti pasta. Next we moved onto the shrimp scampi and the Chicken Marsala. Both were amazing. We rounded it up with some of the homemade apple cake (pretty sure that was the name of it). It was amazing! Staff was very attentive and the owners were so sweet. (Side note on the review that said this place was dirty, we were given a tour by the owners, it is an old building and we were curious about its history. I can attest that this place is clean and well organized.) read more

Had dinner there on Saturday before the band started. Had the monkfish special with creamed fennel and saffron couscous and my friend had the hangar steak over bok choy risotto( which I thought was odd) with a red wine reduction drizzle. Loved the way the food was plated and it was actually really good.cheerz to the chefs! and the service was attentive.Cant wait to go back and see what other interesting specials the have. The band was awesome too. All around great experience read more

We had our Holiday Party here on Thursday. My coworkers and I could not stop raving about the amazing food and atmosphere. We had hot homemade bread right out of the brick oven; Hot Antipasto; Chicken Parm; NY Strip & Eggplant Rollatini. It was perfection from start to finish. Beautiful restaurant like no other. Owner Tony, and his staff went beyond their duty to make sure we had everything we needed. We are definitely going back. I highly recommend this gem! read more

My family discovered this gem while on a trip to pick blueberries. After we were done, I asked for a recommendation for a casual restaurant from local people. I expected a small little place but instead was surprised to find a restaurant that has cool, old interiors, friendly staff and best of all, amazing Italian food. The best was the sauce! Everyone in my family left impressed and we are definitely coming back for more. read more

That Karen P chick ruined my dinner. She was so busy bitching and complaining about the "service" when it was actually her own doing. I thought it was a mean joke they were pulling on the waitress. It was distracting, and tasteless. Unlike my steak! The food was amazing on my end. The waitress was super friendly as was the bartender my second go around. My next trip to the NY area This will be my first stop! read more

This is a hidden treasure!! Live music, delicious food every time! The management is super accommodating! We went on my husbands birthday thinking they served brunch. We were wrong, but the owner went to the kitchen and made him french toast upon request!! It was outstanding! The pricing is so reasonable too. This is our go-to place now! Everyone we recommended to has loved it! read more

Great place with a lot of rock and roll history , tons of pictures of artists that have been here inside as well as the front wall of bricks were band names have been carved into them .. The staff is not the best and the food and drinks are alright ..if you are coming here is for the rock and roll ambient not the food. read more

Atmosphere is nice. I haven't had anything other than pizza and salad; both are good. Live music sometimes on the weekends. Also, the service is good. read more

They have the best thin crust pizza in town, their pasta is outstanding, and the owners are sooo nice!! Must try this place it is really goood!! read more

The most delicious, lovely little spot. We are in town one night only and found this spot via yelp. So great!!!

Excellent service, food and prices. Terrific location! Very friendly staff and attentive. Must come

The best around. Never disappointed here. Good friendly staff. Tony and B are amazing people !!

Awesome food! Awesome owners! Great place to go and relax and have a good time.

Service soooooooooo slow. Amazing good. Legit took over 2 hours to eat. read more

Charming Italian restaurant - homemade pasta and pizza are to die for!

Good place. Good food. Owners and wait staff aces.