Very good customer service helped me get a nice pair of shoes for my specific feet! The employees were very nice and excited to help me out. Great experience read more

Awesome store. If you are a runner or even if you aren't, you should come here. I am sloooow, strictly a back of the packer. They have a club run every Tuesday at 5:30 starting at the store. Everybody was so friendly and welcoming, they stir your stuff during the run, and have light snacks after. Will try and join them when I'm in town. Thanks guys! Laurie read more

The younger male employee is excellent at his job! He's not only welcoming, but informative and friendly. He used a device to determine the size, width and arch of my feet. All of his running shoe recommendations were perfect, and my boyfriend got himself the perfect pair thanks to the staff. The prices are more than reasonable, and the merchandise is very cute! Highly recommend! read more

I thoroughly enjoy this Runner's Route! I've been to a few shoe stores and running shops but none as treasured as this corner store. For me it's not just about a product, it's the people!!! I see Charles a lot on my visits and even asked for him this time! It was my first time in a while where I walked in and didn't see him there. I had to ask! He also knows about these milk chocolate frames I had my eye on, but didn't have the guts to purchase when I tried them on initially, and each return has been a big part of this lesson in, "just get the sunglasses girl. Just get them." They haven't had them in stock since. But Charles is always so kind when I come in looking for them and even took my name down for when they finally do arrive. Because they will! A girl can dream. But Charles wasn't there, and that's okay. I am in full support of his days off! Plus! I got to meet Aiya! Who is another wonderful employee!!! After hearing what I was looking for in my next running shoe, her first pick was the pair I ended up with. I told her I like to try on a few things at once and after my stroll around the store she had another pair as an option. But the first pair were Da Ones, hands down. Maybe I should've listened the first time. But I wonder if we would've had such a beautiful conversation otherwise. I had a great time at the Runner's Route! Great staff and great selection leads to great runs! I know it's gonna take some time to break in my new shoes, but I had a grand time on a 30 minute recovery run today. At times it felt as if I were flying! I wasn't even trying! Recovery run = minimal effort, right? Right. I walked into the right route. Hehe! Found a very nice stride. Thanks for the magic! read more

Runners Route - Shoe Stores Near Me - Honolulu, Hawaii

Happy feet... When you're looking for some shoes and I've been here many times to get some much needed support for my feet from socks to various accessories to make the process easy and comfortable, and though I've been there many times I still though I knew which shoe would work best for my workout. The staff here are very helpful and knowledgeable and I just love how they display their shoes to make the viewing process easy. It can certainly be pricey though I think that the foundation of your feet is absolutely worth the price but they do have great sales as well so I do stop by frequently to see what they have. They have a community board for events and clubs which is great if you're starting or just curious where to begin, lots of free parking right beside the building though the entrance is on Sheridan Street and the exit is on Kapiolani Blvd or if just you're running in check them out. Thank you! read more

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Located near the corner of Kapiolani blvd and Sheridan streets in the Kapiolani area. Wide selection of shoes available for sale including one of the most comfortable shoes made,, Hoka. Knowledgable , patient and friendly staff. They do a nice job of helping you chose the right size and fit for the type of usage you plan to use the shoes for. I decided to check out the Hoka brand as I have been told these shoes are quite light and have great support and cane highly recommended by friends who do more walking than running, and by people who are on their feet a lot. The recent black Friday weekend they had a great sale for certain shoes and luckily, a Hoka model recommended to me was a featured item. Was happy to find out my size was available and the purchase made. The employee was great explaining how my existing shoe was wearing and how the shoe I was purchasing should work well. A nice experience at Runners Route, they have limited parking that they share with other businesses. The driveway to get to Runners Route is through the building complex via Sheridan street. You exit through the makai side of the parking lot to Kapiolani blvd. If you need sport/casual walking, jogging or running shoes, Runners Route is a place to check out. read more

Was looking for new pairs of running shoes, work shoes, and maybe one for casual wear. Initially I was only thinking of buying one. But when coming to Runners Route the staff here specifically Aki was soo helpful and efficient! She first started by measuring my feet and asked what I was looking for. She then immediately went to grab shoes that met what I was looking for and adjusted her shoe selection based on how I felt about the shoes she initially brought out. And in the end I bought not one, not two, but all 3 shoes that I needed. The best shoe i expected it to be $180 which turned out to be $160. And one of the shoes i bought was on clearance and only costed $80. I'm extremely pleased with the service and will definitely be coming back here if I ever need shoes again! Thank u soo much Aki!!! 5 stars read more

My husband and I came to Hawaii for our honeymoon and he wanted to stop by here since he is getting ready to run a marathon on December. We've had our fair share of awkward interactions at running stores since a lo of the employees have no idea what they're talking about. We were so excited to talk with the staff here because they actually knew what they were talking about. I feel like staff like this makes the experience that much more personable and special. We walked in just wanting to look around but left with a pair of runners that weren't even released in stores on the mainland. I'd definitely recommend stopping by here if you enjoy running both for fun or sport read more

Runners Route - Shoe Stores Near Me - Honolulu, Hawaii

I made a purchase a few days before Christmas and was told one price for a sale pair of shoes, but was charged a different amount. I was not given an itemized receipt, which should be standard practice. When I contacted the manager to address the issue, I did not feel that they cared about the customer or made any effort to improve or resolve the situation. The manager's response came across as "too bad--there's nothing I will do to help you,"giving the impression that customer concerns and continued business did not matter. This is a warning to other customers: verify prices before paying and always request an itemized receipt. Do not assume the information you're given is accurate, or you may be charged differently than expected. Based on my experience, I recommend going somewhere else so you are not misled. read more

Good selection of shoes and friendly staff. Shop online before you buy a pair of shoes, Prices marked up 100% or more ! Research will save you at least 25 to 30 percent . read more

Excellent customer service! Thank you very much charles! Needed to find myself a pair of shoes that'd help running much easier and better for my knees! Charles was very helpful and knowledgable! Answered all my questions and educated me on which shoes would be best for my needs. Would definitely be back! read more

Runners Route - Asics best support! - Shoe Stores Near Me - Honolulu, Hawaii

So I had a great experience here. They opened at 10am right on time. I received great service and the ladies answered all my questions. I forgot to bring my socks, so they were kind enough to loan me some. Total Rookie mistake and I highly recommend you bring your own. They still have signs up asking that customers wear a mask, luckily I had one in my glove compartment . They have a great selection of shoes but they are kind of pricey. Expect to spend well over a $100. Here's some helpful hints 1. They offer a military discount on certain shoe brands. Hoka is not included in the discount but my ASICS were. 2. Bring your own socks and don't forget your mask! 3. You will not receive a refund of any type ... you will receive store credit which never expires. 4. They are currently hiring! read more

Runners Route - Policies are clearly posted - Shoe Stores Near Me - Honolulu, Hawaii

I went there for an exchange bc I originally went for look rather than fit - the young bilingual Japanese lady helping me went above and beyond especially considering it was just an exchange. She made recommendations for future purchases, knowing that I already had a lot, to help with my pronation and Hallux rigidus. Without even asking she analyzed my gait... exceptional! read more

The salespeople are very knowledgeable about shoes and fit. However, they tend to push the more expensive shoes rather than cheaper ones or the ones on sale. They also like to push Mizuno brand shoes. I don't know if there is more profit to be made on them. It was recommended that I try a Mizuno brand shoe which cost $179.95...plus an orthotic which was $50. Of course, no mention was made of the price. The shoes fit well in the store, but when I exercised with it, it was sore. The store policy was that if you wear the shoes outside of your home, it cannot be returned for a credit. So now I'm stuck with a $230 bill and shoes that I cannot wear. It's too bad because the salespeople are really nice.... read more

There's parking, a wide selection of many top brands at comparable prices and knowledgeable staff! Specifically came to purchase Hokas. The sales lady, Aki, helped us with correct sizing as well as what we needed out of the shoe. One of us got Hokas and the other got Asics because they were designed with more of the features we needed. Super happy with our experience! read more

The workers here are super patient and knowledgeable. I've bought a pair of shoes here that I really like--yes, HOKAs. They're so comfortable and light! I also got some insoles that make a cute (but not so comfortable) pair of shoes I already owned way more bearable to walk around in. I even wore them to Disneyland! So I'm pretty happy with my purchases here. I'll definitely be back when I need anything shoe related. My boyfriend is currently looking for his own pair of walking shoes and they've been super helpful and I think he'll walk out with a pair. They even did a free foot scan and have given him some insight as to what to look for and what size he should go for depending on the brand. Highly recommend coming!! read more

bought a hoka shoes and saleman was very helpful and courtesy. your store has more variety and more shoes in stock. I'm glad I found your store thank you, Melvin ono read more

The woman who helped me was super knowledgeable, genuine, and helpful! Very quick, thoughtful service. I would recommend this store to any runner who is looking to talk with an expert before buying a shoe! Mahalo! read more

Just went here for the first time. Michael and his coworkers were most knowledgeable and helped me find the perfect footwear for my 12+ hour shifts at Queens. I am so happy! What a great store, well sticked with multiple options and genuinely friendly service! I am very happy and the price was excellent! read more

Runners Route - $86.90 shoes and toe socks and out the door! Awesome! - Shoe Stores Near Me - Honolulu, Hawaii

Good variety to choose from. I worked with a gentleman named Marshall who was very knowledgeable, friendly and able to answer all my intricate questions. Ultimately went with altra trail shoes and I love them. Thanks for the help. read more

My only regret is not stopping by Runners Route sooner. This is the best store in the Ala Moana neighborhood for sports shoes and apparel. It has a wide variety of running shoes, many of which are on clearance. I compared the prices at Runners Route with Amazon, and you will find better deals here! You will also receive individualized attention that you will not get at big box stores. The sales associates are very friendly, attentive, and open to having you try a number of shoes until you find one that is the best fit. I love walking and I walk a considerable amount everyday. Walking is another form of meditation for me. Putting on my headphones to listen to music or a podcast while walking to work is a ritual I look forward to every weekday morning. On average, I walk approximately 15,000 steps everyday, excluding the exercise I get at the gym. On the weekend, I can walk up to 30,000 steps if I decide to walk to and from Downtown and Waikiki. That means I put a lot of mileage on my shoes. Over the weekend I discovered that the soles of the Børn walking shoes I bought only five months ago were already crumbling apart. I wanted to replace them with a pair of versatile and comfortable running shoes that I would be able to wear when walking around town, running at the gym, or hiking Diamond Head and Makapu'u. I saw that Yelp friend Kathy H. had recently bought several pairs of Hoka One One at Runners Route, and was happy with her purchases. I had worn Adidas, Brooks, and Sketchers sneakers before, but never Hoka. After doing some research on the internet, I learned that the maximalist Hoka shoe was founded by two French trail runners in 2009 when minimalist shoes, like Vibram FiveFingers, were considered trendy. Hoka is the antithesis of that. It is known as providing maximum cushioning. With all due respect to barefoot runners, I like as much cushioning in my shoes as possible! So, when I read that Hoka is, as Runner's World calls it, "the king of cushion", my decision was set to purchase a pair. Runners Route has Hoka One One shoes for men and women. For women's Hoka shoes, Runners Route sells the Bondi 6 and Clifton 5. One of the sales associates offered to have me try on the standard B width size as well as the wide sized shoe. I chose the standard B width because the wider shoe felt too big for me. I immediately wore my new Hoka shoes to the gym and wore them on my walk to work this morning. Hoka is now my new favorite brand of sneakers. I haven't worn a sneaker this comfortable in a long time. Hoka lives up to its reputation as being the most cushioned running shoe that is also lightweight. I will be buying my next pair of Hoka shoes at Runners Route. read more

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Looking for some awesome shoes. Wanna support local? This is your spot. They've got some quality merchandise. We purchased some amazingly comfortable shoes. Check out the photos to see some of the merchandise that is available. The shop is located off of Kapiolani and you enter the parking from the back of the shop. If your on Kapiolani you'll be going west and take a right turn immediately after the shop and once again so that your circling the shop and you'll end up in the parking lot. They have everything from running attire, shoes and even the toe sock. They've got accessories for running and any other sport. The shop owner and employee were very helpful and knowledgeable. They gave great customer service and super nice. My hubby goes here regularly and now it's my new shoe spot. Check it out. You won't be disappointed. read more

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Good brands and shoe selection here! All the best - Saucony, Brooks, Nike, Asics, Mizuno... all of them in stock! They have knowledgeable sales associates who will help you pick shoes based on your stride, pronation, and comfort factors (not doctors- lol), but people who know basics about running. It's helpful if you are new to running. They also have the lock laces, which I am a fan of so far! read more

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Great place to get running shoes. The staff there is great and will help you select the right shoe for you. They will allow you to try on various shoes based on you foot and running style. read more

The service was awesome!! Angel helped me to find the perfect size and type of shoe I needed. He fitted me for the size and told me about my arches. He was very knowledgeable about the shoes and explained to me thoroughly. Got to try on different brands to see what was right for me. It was great actually having someone assist and help you. Not like the other shoe stores they just get the size you ask for and usually don't assist you any further than that. So worth the money!! To actually get the right shoe and more importantly the correct fit. Thank you Angel for all your help!!! read more

It's quite pricey but the Japanese lady was helpful, sadly the shoes I wanted did not have my size 8.5! Army Green I ended up buying a $160.00 black in color brooks extra wide shoes. Beast GTS 23 non skid soles! This shoes were comfortable! Better than the Hoka! read more

Okay ... so my husband and I have been getting our athletic shoes on sale from Famous Footwear and Ross in the last few years ! We both can't seem to find the right shoe "match" for our individual foot needs ... so after being referred by a friend we went into Runners Route. We were kindly greeted by Ashton who helped walk us through the process ... they do a sizing which also entails a foot imprint of your foot print (of sorts) ... they could see I have a super high arch and after describing where my pain is he was able to recommend a few different shoes he thought I would benefit from. So I got a pair of Brooks gel shoes for running and a Asics shoe for Koko Crater climbing ! My husband found a good Asics pair for work and we both good compression socks - happy to report that I could tell a HUGE difference after my first run in them !!! It's true that sometimes you get what you pay for - the investment in your shoes are totally worth it and my aging body thanks Ashton & Runners Route !!! Thanks for reading read more

Runners Route - So comfortable - Shoe Stores Near Me - Honolulu, Hawaii

Left happy and ready to run with two new pair of shoes, new running belts, gels and salt sticks for my partner and I. I usually tend to buy my shoes at the running room on Kapahulu but this place is open later till 6pm on Sundays! Typically they do not have Women's size 11 at runners route and running room does (big feet probs). However, when I went this past week they did have a size 11! The worker Henex was sooo helpful, more helpful than the recent help I have had at the running room. He was so patient and informative. A huge help to both my partner and I identify best shoes for our running. Usually I'm a Saucony or Brooks Ghost gal but loved the feel of the ASICS Nimbus 23. I saw someone post that mask is required for this store we almost did not enter because we didn't have masks and signage said masks please and we did not have any on hand due to the new rule change. However, they said we could come in and other shoppers did not have masks on. So I think it is optional?? read more

This place was friendly and gave discounts for my son and me since he was on the x-country team. I'll be coming back!

We were looking to get our feet measured and scanned. Runners route scanned our feet and suggested shoes based on the foot imprint. They were very knowledgeable about shoes and which models would be best for our foot shape and pressure. We got new shoes for the whole family, and they are great and comfortable. The staff was very helpful and attentive to us. Would HIGHLY recommend buying shoes from here. read more

Always great customer service! Never had a bad experience buying shoes here. I usually know what I want to get but staff have great recommendations if my preferred shoe is out-of-stock. read more

Their return policy sucks! I tried exchanging a shirt that my son got as a gift and they refused to exchange it without a receipt. How are you supposed to know return policy if it was a gift! read more

Inexperienced employees will size you wrong and then spend the rest of your time at the shop explaining why you need the bigger shoe. Return policy is also purposefully misleading. read more

"Take care of your feet and they'll take care of you." - Maggie Spilner If you're a runner, jogger or walker, the best thing you can do for yourself to prevent injury is to get yourself a couple pairs (to rotate) of comfortable and well-fitting athletic shoes. Actually, I'd recommend getting shoes that are specific to the sport or activity that you're going to participate in. We happened to be in the Ala Moana area today when we passed by Runners Route. Lucky for us, they were advertising a sale. For months, I had been bugging my husband to replace his running shoes because he, unlike me, only buys one pair of shoes specific for a sport. As we walked up to the sales tent, we were greeted right away by several sales representatives and asked about their Asics brand to replace his current shoes. One of the representatives assisted my husband by asking him several questions such as what activity (running or walking) my husband would use the shoes for and type(s) of terrain he'd mostly be on. He then asked to see the bottoms of my husband's shoes to see where most of the wear was (checking for pronation or supination). Another line of questions regarded whether or not my husband experiences any pain(s) in his hips, knees or feet. As with many shoes, even though you're looking at a specific brand, the model will differ in sizing. My husband had his feet measured on a Brannock device for length and width then all that was left to do was to get the model of shoe that would best fit him. The representative brought out 2 different models for my husband to try on. Both fit quite well but then it came down to color(s)...Asics often uses bold or eye-catching color combinations. But, the model which my husband selected was basically black and gray with a purple sole. He made the purchase and allowed Runners Route to dispose of his old shoes. The shoes were so comfortable that he wore them out of the store and we went for a 5+ mile walk without any issues. We are convinced that the product selections, attentive and knowledgeable customer service and prices at Runners Route will lead us to more adventures on foot. read more

Runners Route - Shoe Stores Near Me - Honolulu, Hawaii

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The last lady Bella Moore I actually saw in that store that day. She was the that was rude and yelling and making a big scene. She acted like a child and was upset the world didn't evolve around her. The Runners Route staff was very professional the whole time while she threw a temper tantrum read more

If I could give this store a 0 star I would.The manager of this Store is very rude, and condescending, when I brought the shoes I bought the day before back, she said that I didn't buy my shoes from them even though I had the receipt with the name of the place on it. They not only recommend the wrong size of shoe but said they refused to take the shoes back unless I bought a different pair of shoes, i had also noticed latter before trying them on is that they looked as though they had already been worn. I would never recommend anyone going here if you want a good place to go for running shoes this is not the place I would recommend especially with how their employees and manager treat their customers. Disappointing at best. read more

These guys know there stuff. Super easy parking right in the little lot connecting them and the jeweler. I was able to get assistance from Aya, firstly she was just so nice. There was no pressure to buy anything. She helped get the correct for me and my ankles. Gave me options for fits. And once I decided I was able to get 2 pairs in different colours to help me with my marathon training. She gave me some samples of energy supplements for helping with my runs. And advice for what I might need for race day. I loved the no pressure atmosphere, no pushy sales person, just genuine help from someone passionate about running. She was also super thankful that we chose to shop local. And I will definitely be returning for future shoe needs. read more

After reading an article listing the best running shoes, on June 6th, 2024, I visited Runners Route with my list and plenty of time to try on as many as they had. It's been awhile, and I'm sorry to say I've forgotten the name of salesperson who went "above and beyond" in every way. He brought out every pair on the list, and knew everything about each of them. I must've been in the store for at least an hour trying each pair on, walking and running in them in an attempt to narrow the list. When I was down to the two finalists, I tried them on again to make a choice. I never felt rushed and finally chose the winner. It was ASICS "Nova Blast". They are a joy to run in, and I want to thank the gentleman who so graciously and patiently helped me. It was easy to give the business five stars, and they earned each one. The selection available was outstanding, the staff exceptionally knowledgeable and that made for a truly delightful shopping experience. read more

Finally bit the bullet and purchased a pair of running shoes other than Nike lol. I like Nike shoes but the podiatrist recommended I visit Runners Route to get a more supportive pair of shoes. The staff was knowledgeable and friendly and no pressure. They even gave me a free foot and gait assessment. I ended up buying a pair of Mizuno shoes for $130. Definitely the most I've spent on running shoes but hoping my feet and back will thank me later :) read more

Excellent Customer Service. Been battling foot pain for years now, and Sunday my Wife and I went to Runners Route. What a great experience Sean was very helpful and knowledgeable and showed me different shoes that would help me out. Bought Hoka Bondi 7 shoes, and today at work I have happy feet. Mahalo Nui Sean and Runners Route. Recommend to everyone for all your footwear. read more

Runners Route - Happy Feet at Runners Route! - Shoe Stores Near Me - Honolulu, Hawaii