I have lived in Boulder, CO since 1977, and have never had as great of service as my service at Runner's Roost today. Kristen was very observant of my walking style and worked until we found shoes that fit perfectly, which didn't take long due to her knowledge level. I recommend this store to anyone, especially those with hard-to-fit feet! read more

This review is way overdue. I've been going there for a few years to get running shoes. The team is super friendly. RL has helped me so many times with my custom insoles. I have several issues with my feet that prevented me from running long distances. He was able to get me more support on my arches. It allowed me to run much longer and hike for several hours. He also knows what shoes/fit I need as soon as I come in. I will keep coming back! read more

I have gone to RL at Runner's Roost on and off for years, and have always been very satisfied with the service and the shoe fitting. I had a hip replacement last year which I thought went well, but then I got bursitis in the hip 8 months later. Every step I took was very painful. Since the surgery it had always seemed that my gate was off. My surgical leg even looked a bit longer, but my doctor said "no". However, my pain got worse each week despite a cortisone injection. In desperation I went to RL. He immediately noticed the imbalance in my walk, fitted me with a lift and I quickly got relief. THANK YOU, RL and Runners Roost!! YOU ALL ARE THE BEST. read more

I needed to get a new pair of running shoes but had no idea what to look for/get. Charlie was so helpful and knowledgeable about what I should get. He helped me figure out what shoes are perfect for my feet. I had zero knowledge of what shoes I should be running in and he was very kind and brought out lots of options based on my feedback after each shoe. It was super easy to talk to him because he obviously knew what he was talking about, but was super welcoming to a new runner(me). Will definitely be back! read more

They hire runners who know their stuff. Even when I've gone in to buy a hat or some socks, I'm asked if I need help. When buying shoes, they know what I'm talking about when I ask for a stability shoe, or I say that I have mild over pronation, etc. They know the shoes they sell. They let you go for a little outdoor run to sample the shoes. Friendly, easy to deal with. read more

With Lynne at Runner's Roost we had good advice, lots of patience, great conversation, and we found excellent shoes for our purposes. An informative and productive visit. read more

While on the road to run the Spartan Race in Breckenridge, I am glad I found this store along the road. With a million questions about energy gels, chews and so forth, it was nice to talk to an endurance runner, that helped me figure out what I needed and didn't. She recommended I save them as my emergency reserves told me not to try anything new during a race. So I stuck to my regular Salted Watermelon Clif Bloks, Sea Salt Chocolate Energy Gels and their Rubber Ducky SPF 30 Lip Balm. This post is after the race and I've managed to eat all of it on my run and my stomach didn't react badly during the race at all. Her recommendation of making sure to be consistent in timing the energy chews and gels so I don't crash helped me on race day. I will always be thankful for running into this store for the great advice I got. read more

What is up with Boulder running stores?! After getting zero service at Boulder Running Company, I went to Runners Roost. Even called ahead to confirm they had my shoe of choice in stock. Walked in and found a salesperson (blond girl with red shirt), told her about the shoe I was interested in and that is like to try it and maybe another pair of her recommending. Then she said mmm-hmmm and literally stared at my shoes/feet not saying anything for a solid two minutes. So awkward! Like if she wanted to see how I run or walk, why not just ask? I finally wandered over to look at the shoes, only a few feet away and she never moved! Never went to get shoes. But then helped someone else check out a few minutes later. Seriously where has customer service gone?! I refuse to buy shoes from these local stores who act like it's a privilege for you to be there! read more

I dropped my wallet outside Runner's Roost and someone turned it into the store. Meg and Beck went to the extent of googling my name, finding my website, and sending me an email to tell me that they had it - way above and beyond anything I'd expect someone to do. Great customer service, and I wasn't even a customer (yet)! I'll definitely be buying my next pair of running shoes from them! read more

The customer service I experienced two weeks ago was phenomenal; they went out of their way to meet my (high) needs, and they now have a life-long customer!!! read more

My wife and I came into the store and RL was great! He spent some time listening to our needs and helped my wife pick out a solid running shoe. He also fitted her shoe and made an adjustment that made a clear difference in her running feel. We are very impressed with the level of service here and would highly recommend this store to other runners. read more

I have had insoles made by a foot doctor, a insole specialist, flexible molded insoles from mountaineering shops, a computer scanning model, and two other stores and no other insoles are as good as what RL made for my feet. I don't know what the gripe a previous reviewer has, but my feet and body choose the insoles RL makes. I had one set that needed a small angle tweak, I took them back in, and RL made the angle tweak on the spot, and no charge. He also has done a number of custom pads--also no extra charge. I've use his insoles for over a decade. He stands by his work. I highly recommend his orthotic work. read more

Excellent service, full selection of quality brands. The staff are well trained and very knowledgeable about their products, and particularly about foot anatomy. I have problem feet, and they were able to diagnose my particular issues and fit me with the right shoe. I was so impressed. read more

Runner's Roost is a good store for quality running shoes. However, I'm sad that RL will be allowed to make insoles. I reviewed his insoles when the store was called Flatirons Running. They "feel" comfortable but that doesn't mean it's good. If I could give them no stars I would. First and foremost RL doesn't know biomechanics nor does he even analyze your gait or foot function. He says "stand up" does a quick glance at the top of your foot and then molds the insole without any measuring of angles and foot/ankle mobility. All of this is imperative to proper insole creation. RL does nothing but make a mold of your foot by have you STAND on an inflatable rubber thing. Again this is improper as the mold should be created in a neutral foot position, not when weight is applied to the feet. He made insoles for me claiming they are better than what I was successfully using for years. I made a huge mistake in believing him. I was never injured before, then with his I got all kinds of strange injuries in different areas of my legs and hips. My PT knew the insoles were made by RL without asking and said he sees it too often with RLs insoles. They are not supportive enough! Bottom line: don't even think about buying insoles made by RL. read more