I went to the The Pedestrian Shop at 1425 Pearl Street in Boulder today. I told the female clerk…read morethat the shoes I was buying there was $20 less at the Stegmann's Shoe Company. She said they would match that price if I could prove that to her. I said I had a piece of paper in my car that had a photo of those Stegmann shoes and the price on it. I asked her if I got it for her would she give me the discount and match the Stegmann price. She said she would. I walked back to my car and got it, and she then told me it wasn't the same shoe when they were identical. I had the photo there to show her. She was very rude to me and refused to honor what she had said about matching the price. This is an inappropriate way to treat a customer. Please respond to my complaint. Rita

I purchased Lems primal 3 shoes online on Feb 19th. I wore them on a 4 day work trip (think walking…read morethrough airports, and around town a bit) and they were blown out in multiple spots, and the laces coming apart. Obviously really poorly made. I reached out to the shop to see if they could help and they told me they'd put in a warranty claim with Lems. About a month later I checked in and they said they were still waiting to hear back. I'm sitting here yet another month later and haven't heard anything. I've never bought a pair of $120 shoes that lasted 4 days and I was stuck with. Won't be purchasing from this shop or buying Lem(on)s again.

Friendly and helpful staff. Lots of gorgeous shoes to choose from. I got lucky and found a boot I…read moreloved and it was on sale! Needless to say but I added another pair to my shoe collection.

Are you serious??? I paid over $200 for a boot, I received a used (worn) product from someone…read moreelse??? The box was all damaged, the black cloth bag was covered in cat hair, and the boots had marked leather??? I want my money back, please. I wear a size 7 and I bought a size 8. In short, the design of the boot is so bad that your foot doesn't even fit in!!! Stay away from this brand!!!

One of a kinda , top of the line products diligently authenticated for company vendor environment…read moreimpacts, employee well being and generally useful products and goods that maintain a superior than standard quality. Highly recommend as they take the time to listen to your needs and find a practical solution that will last you for the time and money you invest in it. Customer service is top notch and they are wholly owned and operated by managing partners who stand behind their products.

Gorgeous higher quality shoes, boots, wallets and handbags. Great small gift ideas as well. The…read moreladies that work here are always kind and personable. No one ever makes you feel like you're not welcome.

I stopped in to look, and though I did not say I'm a poor grad student who happens to love good…read morefashion and styling, the staff must have sensed it, because I barely got a second glance beyond the perfunctory 'hello' upon entry. Little did they know that I'm willing to eat rice and beans for a month if it means getting a great pair of boots. The selection isn't particularly stellar by most standards (i.e. San Francisco, NY, Chicago, etc.), but as far as Boulder boutiques go, this shop has the market cornered on fashionable footwear that can't be found at Nordstrom. I'd like to give it a better review, but in all honesty, the treatment I receive by staff is a big part of patronizing shops like this - and I didn't get a warm, or even acceptable, reception. If you're not sporting an "I've got cash to spend" attitude, then I doubt you'll get a friendly, much less helpful, welcome.

When I visited here the people are kind and welcoming. They offer assistance and love to start up…read moreconversation. They have unique clothing options that are hard to find. Overall love the look of the store and outfits.

Amazing. I'm lucky enough to visit this place in person and see and feel the quality in store. The…read moreclothes speak for themselves. But doesn't show on the site, is the vibe. Super chill energy, easy shopping. Our sales human Kate is beyond amazing. Everyone we see her it's like seeing a really good friend. Thank you so much for a wonderful shopping experience every time. Can't wait to see you next time. Simon and Susie

I love all birds wool shoes. It's so nice to find the store. They already have some Black Friday…read moredeals. Fifty off some shoes.

I went in to buy a few pairs of Allbirds. I already own several pairs. But the staff member…read moreworking was being a total know it all, she kept interrupting me and telling I was wrong. Anyhow, I left without trying anything on.

We wandered in not having been here for years. We thought we knew what we looking for but while…read moreinside and not seeing it, had a pleasant discussion with staff. When we realized this store sells almost entirely athletic running shoes, winter boots and sandals, some very classic brand, we weee in the wrong place. We and that staff had cordial goodbyes as we left for what we knew was the absolute right place where we , in fact left with purchase already on my husbands feet, the need was so great. Nice try Fabius Footwear. If we need you Mr stock next time, we will try again.

I wish 0 stars was an option. Terrible customer service. Lady with white/blond hair and long…read morefalsies especially rude and shouldn't be able to talk to customers. If you work in retail having basic customer service skills is a must. Don't go here, check out another Famous Footwear!

If I could give a zero I would. The customer service was awful. I believe she was the manger and…read moreshe was so rude. I don't think I will ever shop at free people again thanks to her.

Cute and organized store! Always go here when shopping on Pearl street too. I would say that I…read morealways prefer to shop on the free people website rather than any store because of the bigger selection and sale section is cheaper and better, but it's nice to go to the store as well. Usually at stores like these on Pearl street the service is ok because the associates are always chatting but I would still recommend this store. Free people is pretty pricey but I love the style of their clothing.

Great service. They really know their product (running shoes) and explained to me the difference so…read moreI could choose the shoes that best fit my needs.

On July 9 I stopped in to the new store in downtown Boulder and WOW! Nice place. The selection of…read moreshoes for hiking, backpacking and climbing is jaw-dropping. I started using La Sportiva climbing shoes in the 80's and, my opinion, they make the best shoes and boots for mountain sports. Evan and coworker were taking care of at least 5 customers at a time and doing a great job. He had deep knowledge of each shoe and asked good questions to get me into the right boots. I overheard other customers getting excellent assistance as well. Having worked in several outdoor gear shops, I recognize superb staff when I see it. Kudos Team Sportiva.

I went to this store to buy my family Birkenstocks. There was one other customer in the store, and…read morethe two employees working never greeted us or offered us assistance, so we left. I will not support a store with terrible customer service.

This shop is in the Village Shopping Center, right near McGuckins and Sprouts. It's much smaller…read morethan the original store down on Pearl, on the Mall. The parking is free and easy here and the staff so accommodating. I've been here several times over the years but it has been a while since I bought something in this store. But, the big deal here is, they know their stock, which cover highlights of all their brands and categories and they know much about downtowns also and they so pleasantly call there to find sizes, colors or supplemental styles for you. And have them hold it. A real asset to prevent a wasted trip to the Pearl Street Mall. We were successful in finding something to suit and fit my husband down there but the help we got at this store was really awesome. There are several people who staff this location and I have been pleased with them all.