Back in Providence for a few weeks, I stopped at this PetSmart to get some dog toys for a friend's…read morepet....that is the easiest thing to do when visiting friends with dogs ... get them some nice toys for the little ones to enjoy themselves and have fun. The store is bright and nicely organized, I was able to find the toys fairly quickly. The store also provides grooming, dog training and veterinarian services. Easy checkout experience.

I've been taking my dog there for grooming and even though he's skittish, normal behavior for a…read morerescue, the women working there treat him like wonderfully

I'm kind of torn on this place to be honest. My first visit there, the employee working was on the…read morephone (sounded like some aggressive customer service inquiry) and said he'd be right over to help us out. Nearly half hour later he came by to see what we needed. I was a little annoyed, but dismissed it because I understand that sometimes those types of calls are tedious and frustrating. We decided to pick up 4 serpae tetras, 3 Gouramis, and a synodontis catfish. When we told the guy what we wanted, he hastily grabbed a net, dipped it in the tank, and tossed the first fish he caught into the container. He did it first with the tetras, which I wrote off because they pretty much all look the same anyways. When I pointed out the opaline gouramis, he ran off so quick I didn't noticed he grabbed a giant fish with barely any pattern, whole they had some stunning opalines in there with lots of deep blue spots that were smaller that I definitely would have preferred. Also, when picking the catfish, which are known for their black and white spotted pattern, I specified I wanted a spotted one (some were solid colored). His response, naturally, was to scoop up an all brown one and toss it in the container and begin to walk away. That time I called him out immediately and chose a different one. Another thing that happened when picking fish; all of the gouramis were labeled 3 for $10. Me and my boyfriend openly discussed the price in front of the employee and made it really clear that we wanted to partake in that deal, and he showed us toward the fish that applied. I didn't notice until after we left that I was charged separately for all of the fish. When I called back to ask why, he told me it was because apparently only two of them were regular gouramis and one was a dwarf. If I had known, I would have chosen another one instead of the dwarf. No biggie!! Instead of telling us though, the employee decided to be greedy and keep his mouth shut so he could take advantage of charging us more. Lastly, the synodontis catfish I bought was belly up within 24 hours, when all of my parameters were perfect and all my other fish were thriving. When I found the dead synodontis the next morning, I immediately called the store. I told them about my negative experience (I spoke with a different employee) and about how I believe I deserve a replacement fish despite the strict no return policy. The gentleman on the phone told us to come to the store so we could work something out. When we got there, he informed us that the man we dealt with the day before was actually the OWNER, which was baffling. However, this employee (I regretfully can't remember his name) went above and beyond to make sure we left happy. He allowed us to exchange the synodontis for a new one that seemed a bit bigger and healthier than the first. I was very happy after that, but he went out of his way to fix our other issue, and offered us to pick any gourami to take home free to make up for us previously being taken advantage of. This gentleman is the only reason why I'll be returning to this shop. I'm glad at least this man employs honest people that care about customer satisfaction.

I am deeply disturbed by what I witnessed at this business. While I understand that they may…read moreprovide decent aquarium and pet-related supplies, I cannot morally support a business that appears to be comfortable keeping animals in these conditions. The dogs I saw were housed in visibly unsanitary conditions, with feces throughout their literally stacked tanks and some animals appearing to have little or no clean water available. Several dogs appeared anxious and distressed, and some were lying in or surrounded by accumulated waste. Regardless of the other services this business provides, the treatment and living conditions of these animals were deeply upsetting to witness. What makes this even more concerning is that the store itself appears to have measures in place that discourage customers from addressing these conditions with employees. There are signs directing customers with complaints toward unspecified higher management rather than encouraging them to speak directly with staff. Additionally, signs posted on the dogs' enclosures prohibit customers from taking photographs. Given the conditions I personally observed, this is extremely concerning. I strongly encourage people to see these conditions for themselves, speak with management, and, if appropriate, report their concerns to the relevant animal welfare authorities. Animals deserve clean, safe environments, access to adequate food and water, and humane care. Their well-being should never be secondary to a business's profits. If you are considering purchasing a puppy, I also strongly encourage you to consider adoption. There are countless wonderful dogs in the area waiting for loving homes, and adopting allows you to give an animal a second chance without supporting questionable breeding or retail practices. I sincerely hope the conditions I witnessed are addressed and that these animals receive the care and dignity they deserve.

This was my first visit, and I loved every minute of it! Such a beautiful store with so many…read morevarious products related to birds, their feedings, gadgets, bird feeders, various bird food items, along with many household items with birds on them. It was like walking into the woods, and being surrounded by wild birds, without even being outside

WBU always has knowledgeable and helpful staff!!!…read more Richard & Nick are always welcoming and Suzanne certainly knows the variety of Wild Bird products ... believe she's been working there for 26 of their 30 YEARS! BEST BACKYARD BIRD accessories- well made and often guaranteed!

Recently relocated to this Petco and this is my favorite one so far. We've tried 4 other locations…read moreand this one was the most polite and welcoming. I have never had a problem when we come to buy items or groom our maltipoo. We have always had exceptional service around the entire store. Athena loves coming here and getting to meet everyone. Yeah the store's a little smelly, a little dirty but let's be honest, every single pet store is like that, especially in ones where you can bring your precious friend around the store so freely. Extra Extra! Order online on your account and go pick-up in store. You save a little $$ off of your purchase and it saves time if you're in a hurry. If you're really weird like we are, you can look around the store and shop on your phone. Then, you can chill at the other stores until Petco emails you that your items are ready!

Tried to take my cat to a vetco appointment after giving him meds to relax him. They said there was…read morea note on his file he would need to go to a total care vet despite giving him meds. Not sure why they wouldn't just cancel our appointment then! Least helpful people and place I will never return!!!!

I always get my dogs birthday cakes from here. Prices are a little high but it's so worth it! Last…read moretime I went in there was a cute pup behind the counter !!! Your dog will love these snacks!

I think Levi might be Jack's Snacks number 1 fan. During farmer's market season he lives for his…read moreweekly frozen yogurt. If someone has jacks snacks cookies or cake, he immediately clocks it. This year I got him a personal cake for his gotcha day and clearly he was obsessed! He also had a jacks snacks advent calendar for Christmas and he looked forward to his daily jacks snacks treat. He is obsessed and it is adorable.

was looking for a specific item, could not find, Nick H went out of his way to help me find, which…read morewe did.

Having new puppy needs I found the staff was helpful when I asked. I needed puppy treat…read morerecommendations. There's so much to choose from here & I wanted to make sure I picked correctly for a tiny puppy. I also got very good quality puppy food here. Selection is huge and staff was great at recommending a healthy brand she loves.

This place is extremely small and limited, but if the carry what your looking for it will do, the…read moreemployees are very nice.

Hello I bought a sweet puppy from perfect puppy Warwick…read more The whole process was very easy. They made sure my puppies 1 st wellness visit was taken care of. Made sure all vaccines were up to date Made sure he was sent home with top of the line food , chip ,etc. The lady who helped me was very passionate about her job, and u could tell she absolutely loves what she does. Upon that visit my pup faced some medical challenges and was treated God willing successfully, thru the wonderful care of Titan and ocean state drs. ​the owner of perfect puppy followed up and went above and beyond to help. He took care of the expensive visit with Titan and helped off set a large amount of the medical expense. He was very friendly and very knowledgeable of dogs and breeds. He stated he has been in the industry since a young age . I was so relieved he off set some of the cost. I have 2 children one is autistic We purchased our puppy as a companion for both. My puppy is a top recommended breed for children with autism. To date he has brought so much love and emotional connection to all of us. Both my children get hrs. Of joy from playing with him as well as my husband and myself lol. Forever grateful and thankful​

So called assistant manager lied about price and did not care about customer service. Honestly…read moreshould not be in a front facing position. People like her should be required to go to social training.. the owners of the store should be embarrassed to have her as their customer contact. Beware of this store and company liars like this should be banned from selling animals. The assistant manager refused to give out contact information for actual manager.

Drove from Ct to get a uromastyx that they had. The store itself was clean and the owner was very…read morenice and knowledgeable. The uro is beautiful and very friendly. I am very happy with my experience and will definitely do business there again.

Finally got a reptile store in town and bonus its clean, with a great selection, prices and…read morefriendly informative people. Purchasing some noodles from them and always look forward to popping in :)