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Duarte, CA

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Rudy's Plumbing

4.6 (97 reviews)
Closed • 8:00 am - 5:00 pm

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Noha M.

Thank you Rico Jr for your amazing service. Came on time no BS got the job done for $300 removed the toilet,installed new one,removed all the roots ,put special seal and chemicals for the roots not to come back. and did not bribe me to write review. verses PlumRite plumbing with their ridiculous price and bribing their customers 10% discount if you write good review

my new plumber is setting it down after showing me how Victor didn't wrap the whole thing.

I thought I'd save someone the hassle, time, and money if they have a similar situation. I own a small salon, I had a leak that occurred in my shampoo bowl - a plastic drain tube was cracked (simple fix, but I'm not a plumber nor do I have the tools) I had a plumber come out to analyze it and immediately he told me what needed to be done (unbolt the shampoo bowl, slide it forward to get in there and replace the tube) this plumber was unavailable as he had several other jobs, so this is when Rudy's Plumbing comes in. Quoted me at around $187/hr. Before they sent Victor out I sent tons of info and photos to which the owner thought was a simple fix as well. Victor get here, I show him what drain tube was available at Home Depot that the other plumber found for me - heads to Home Depot but comes back w/ several random parts that he glues and puts together. He works on it couple hours, I bring him a nice coffee and he says he's finished - he goes to test it out for the first time and as he cranks it hard back on one of the faucet hoses back onto the water valve which came bursting, the hose spraying everywhere. The nut on the hose that fastens to the valve broke off. he seemed almost excited it broke and shot up and said "I don't have this hose, do you?" To which I said I didn't - and he sprang up took the coffee in hand and said he couldn't finish it without the hose said Kathy will call me to reschedule and ran out of there. This caused me to cancel all my and the other stylists clients. I myself ordered a new faucet in order to get the hose and I replaced that portion myself (turns out you can actually just get the hose at Home Depot). I get everything tightened up, turn on the water, the leak was still there. I waited for a call, from Kathy - in the meantime I used towels and such to soak up the leak. I contacted Kathy once more several days later to ask if she had any plumbers available to finish the job, she sends Victor back over. He tells me that now it's the drain itself that is leaking said it was a quick fix - "it had a silicon before.. but now i'm putting plumbers putty which is better". He works on it maybe 40 mins and he said it's all done leaves saying "Kathy is going to call you and bill you for everything from the other day and today" I say okay and thank him profusely. I turn on the water and now all of a sudden there's a leak from the neck of the bowl to the outside, which has NEVER happened before. Even for me, I could tell this is an issue caused by whatever Victor did to put the "plumbers putty". the drain wasn't even all the way down to the hole and the putty- to this day (2 days have passed) is like playdoh and the drain is loose. I send Kathy a photo promptly and let her know that a new leak was created. Then she said "since the leak isn't fixed it's free of charge. The space is too tight and Victor can't get in there." I respond saying I appreciate them trying but he's never mentioned this at all and that everything actually unbolts so it can be moved without damage. I told her that I hope that Victor didn't cause damage to the actual system as I was finally processing everything and every red flag, I started getting a gut feeling. No response. I call upon 2 plumbers who have no communication with each other both confirmed Victor had shifted it. They also added that they most likely said "free of charge" not to be decent but because they're trying to not assume legal responsibility because they know they messed up and actually damaged the system. I was disappointed, I wrote them an email letting them know how disappointed I was and would've just appreciated honesty in his expertise and didn't know what he was doing especially dealing with a system that costs $850 not including shipping to replace. 2 days later, still no response. Update: my new plumber showed me what Victor did... he didn't even wrap the whole thing with putty (like you're supposed to).

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8 years ago

I've used Rudy's several times now and each time they have knocked the ball out of the park. They are the best.

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Review Highlights - Rudy's Plumbing

“The team that worked on the repipe, Victor, Juan and Andres were knowledgeable, professional, efficient and friendly.”

Mentioned in 11 reviews

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