Be careful about its high price per hour and 30% markup Labor: $199/hour Materials: 30% markup for the parts/materials, including the sale tax mark up read more

I want to make a correction on my review. Kudos to Leonard (not Leonardo), what a personable, customer service orientated worker for Arroyo Plumbing he was! Thanks! read more

Outstanding service, Leonard was very professional and very accommodating after our water-heater broke.

Prices are above average. J am guessing their reason may be the cause of having too many customers and not enough technicians

We needed out main line cleaned out. It's a busy time & the office mentioned that if someone could get to our house, it would be late. We didn't think it was going to happen, then way after normal business hours, Leonard came through & fixed the problem. It was dark, cold & I imagine quite messy outside. Appreciate him making the extra effort late night. read more

I have lived in the area going on 25 years. I have had numerous plumbers from the area prior to calling Arroyo which a friend recommend. This is my first positive experience with local family plumbing business. Leonard arrived promptly, he was professional and very courteous. He explained in detail the causes for my plumbing issues and detailed out how to address the problems. He fixed all my issues quickly, perfectly and left me feeling that he truly enjoys what he does. He is a problem solver and a great rep for your company. Give this man a raise!! read more

Arroyo Plumbing is one of the best local plumbing services. For me they have done everything from replacing old pilots to replacing water heaters to fixing toilets. They have always been on time, responsive and professional. I wouldn't hesitate to use them again or refer them to a friend. read more

Leonardo and John saved the day! Not only do they do a great job but they are professional, helpful and expedient! You are on my speed dial! I highly recommend their services!!! Thank you so much!!! read more

My experience with Arroyo Plumbing was excellent from start to finish. Leonard--our serviceman--was professional, polite, and courteous. During the initial consultation he fixed several leaky faucet and drain issues we've had for months, and they remain in perfect working order. When he returned for our quoted work, he was able to repair a vintage bathroom sink several other plumbers and handymen said was irreparable. This meant a lot to my Mother, as the sink is original to her parent's design. I'd recommend Arroyo Plumbing to anyone in need of service. read more

Need to service our tankless water heater and Arroyo plumbing came with great service. Will definitely recommend them to anyone and will use them again next time. read more

Called and emailed three weeks ago to schedule a back flow prevention test. Answered nicely and asked to mail in the city forms. Never got an answer since then! They could not find my forms! Called several times and never get an answer. Just don't use this company at all. Waste your time and mess up your things. read more

Hi Kevin, as you are the owner of this business I am extremely concerned. Leonardo came to my home and made my plumbing situation worse! I am truly disappointed with his deceitful behavior, he lacked skill, lacked experience, and even asked for bottled waters when he did not fix a single problem. He walked out and begged for 200.00 in cash, now I am left with an even bigger issue, he had placed 3 wax rings (which based on my research and I am not a plumber) you are not supposed to, and he clogged up my entire plumbing system and feces and coming through, water leaking down again, he had never fixed the leak and now its draining down to my ceiling from the 2nd floor. He even wanted to charged me for tools that any plumber should own, he used old caulking that he had charged me. I was left to clean all of the water and mess that he had made. He created a bigger problem! I am truly concerned and confused that you are still running such a business with inexperienced workers. Now, the cost to repair based on my last professional estimate- 2865.00 read more

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Wow! First time using Arroyo, and I will definitely use them again! Leonard arrived promptly on time, was extremely courteous, professional yet friendly. Not a pushy "sales" tech at all! He listened, looked over at our concerns with our sewage ejector that kept alarming off. Leonard then gave us a dollar amount and estimated time.(which we accepted) The Job we called for was completed as requested. Highly recommend! read more

Called them for a small residential job. They asked what city, i said Rosemead, she said no that's outside our area. I checked their service map and we are in. I said i guess you don't serve the other side of the tracks, she said no. Arroyo of Arcadia seems elitist to me. Would not serve. read more

I called Arroyo plumbing on Tue if they can install new kitchen faucet for us. They came this Friday morning and on time . Technician Leonard was very professional. Installed the kitchen faucet very quickly and also did check/clean a bathroom faucet filter for us. We have been using Arroyo Plumbing for years and trust their skill. read more

Leonard provided great customer service when our toilet needed to be replaced. He was courteous and efficient. I highly recommend.

I called Arroyo Plumbing based on the recommendation of a friend, certainly not Yelp reviews. My experience with the company was not at all like the negative reviews I just read. I spoke with women in the office a number of times and each and every one was knowledgeable, professional and friendly, just like the technician who came out. It always feels expensive, but the Arroyo tech quoted me a price 1/3 what I had been quoted by New Generation Plumbing a few days before. Arroyo Plumbing is now my go to plumber. read more

Extremely expensive, I was out of town and got a small leak in an easily accessible spot. They took advantage of my wife who was desperate to have the pipe leak fixed and didn't want to put in a patch until I got home. They charged an exorbitant price for a 20 minute job. Get estimates from other plumbers before you hire them. read more

Beware of this rip-off artist! City of Arcadia requires that backflow prevention devices be inspected by a certified plumber every year. I have had my device inspected by this company for over 10 years. They charge about $50 per visit. About 2 years ago, I was told by the person the company sent out that my device was no longer any good and did not pass the inspection, he offered to replace the device for $230. I accepted his offer, he did the work and my device passed the test, yay! This year, a new person from the same company came out and told me the same story about my backflow device breaking and needing to replace it. I was pretty suspicious at this point. So I contacted the city's water and power representative and inquired about the lifespan of these backflow prevention devices. He replied that as far as he knew, he has heard of some lasting up to 40 years! I had a different company come out and inspect the device. They tested it, and confirmed it did not pass the test. But he opened the device, cleaned out the filter, and tested it again. Lo and behold the device passed the test. The gentleman charged me $40 for his visit and "repair". To sum things up. Arroyo Plumbing either hires incompetent plumbers or are a bunch of thieving rats. I suspect the latter, but in any event, you do not want to hire these people. read more

After 3 1/2 visits and a $1350 bill, I was not surprised when I saw the other negative reviews on this page. I am a professional Architect, and the condescending attitude of the receptionist was equally matched by the service technician both of whom play the "blame the customer" very well. Eric does not return phone calls, but cashes the check which I wish I had never sent. The service guy's arrogance was annoying but no less so when he continued to reach over the fence to let himself into our gated yard. He spent hours and so far nothing has improved! read more

TERRIBLE and UNPROFESSIONAL. Does NOT do free estimates (charged a random amount - more than $100 -- to look at a variety of plumbing tasks and refused to apply it towards repairs unless you do the actual service within 10 days -- even if you can't schedule the work due to their own unavailability, you have to eat the cost of getting their estimate). It's almost like they don't want to get the job! It worked out for the best because after getting competing bids from other plumbers, discovered that their estimates are also more than double the fees that other plumbers charge! We WASTED money on getting their exorbitant estimate which could have gone towards just fixing the problem. Their front office makes it impossible to speak to the plumbers or even answer questions. Never returned phone calls. read more

Be careful! They will frankly lie or mis-represent. I have used many local businesses, and have been very happy. But this one is another case.... Pricey estimate, but they charge service call fee which they use to try to ensure they get the job. Find a mom and pop business locally! I got lower estimates and without service call fee! read more

Trustworthy, fair, honest...not words usually associated with a plumbing business, but Arroyo is all of those and more. I know when I have a problem with my plumbing (and honestly, that's when I call!) Arroyo will give a fair price and excellent service. Plus, they have friendly, kind, skilled technicians. Since I don't know anything about plumbing I have to call someone I trust, they have exceeded my expectations every time. read more

Very expensive. Charged $135 to leave job to get stock parts, was gone less than an hour. Charged $135 for "medium limited accessibility." Install hot water dispenser which did not work and had to return the next day to complete the job. read more

We called Arroyo Plumbing to get a quote to run water lines from a bathroom to another room. We received a quote from another company but the guy was not very helpful and getting the estimate was like pulling teeth. Eric, from Arroyo Plumbing, came out to do the estimate and was very professional, understood our needs and gave us some good suggestions. We had the estimate that afternoon. Work was completed in the amount of time they said it would take and did a great job. They had to cut through tile and concrete so I was concerned it was going to be a mess when they finished but the were careful removig tiles filled the concrete perfect. I would recommend Arroyo Plumbing. read more

Our experience with the plumbers has been satisfactory but I'm not willing to put up with their dispatcher's (Sue) condescending attitude anymore. There are too many other service providers to pick from who will treat customers with respect. No need to call these guys anymore. read more

Thank you for the appointment before New Years! The serviceman showed up right on time and took care of our loose pull out faucet in the Kitchen. Quick service and reasonable rates - thank you Mary read more

Everything about my experience with this company was terrible. They called the day before to cancel our 7am appointment for the following day. (And to top it off, they charge you if YOU cancel or change your appointment in any way.) When they finally did show up for our scheduled appointment, they did $900 worth of work on our home. Only one month later, we had another issue with the same piece that they were supposed to have fixed the first time around. I called the lady and she was extremely rude. She told me that I should call another company because they were completely booked for the next two days. Since I cannot go without water for two days and the repairs were JUST done to our home, I asked if she could please look into this more as I had just spent a lot of money to have plumbing issues repaired just one month ago. She looked at my file and said she would send someone - in THE MOST unfriendly tone. When the guy got here, he explained that in order to fix what was wrong, it would cost me another $200. ARE YOU KIDDING ME? I said that was ridiculous and did not want to move forward with the work. At this point, he told me he would need to charge me $49 for visiting my home "after hours." IT WAS 4:00PM - who is that after hours for? In closing, I would never recommend this company to anyone and I will never use them again. I wish I would have read the Yelp review before listening to a friend that had used them in the past. STAY AWAY! read more

Had them test my backflow device which they have done in the past and they said it did not pass (2nd time in 5 years) and that it would cost $396 to fix. Well I know it takes at most an hour to repair and you can buy the parts package for $50-$70 and this was confirmed from another plumber. Anyhow had the backflow tested by another company and low and behold, the device passed the test. Not only was I going to be charged over double the cost to fix the backflow device, It didnt need to be fixed at all. Very disappointed and even called and complained and did anyone in the office care? NO. and to think that they were the plumbing subcontractor to do work at my house when I did my recent remodel to the tune of $43,000. Guess they don't care since I dont have much work left at my house read more

I'm very disappointed in the lack of integrity of Arroyo Plumbing. I've used Arroyo Plumbing for over 20 years for my house and business and overall the service seemed to be fine. However, over the past 5 years, based on their inspection, I've had to repair and re-certify backflow devices twice at both my business and house. After Arroyo's latest inspection where they found the device defective again, I finally had another company check the backflow device at my business and, similar to Jeff C's experience, low and behold, the device passed. Obviously, I'm not happy with this lack of honesty, but, I also worry that they are taking advantage of other customers as well. Therefore, buyer beware and I will never use Arroyo Plumbing again because of this lack of integrity. read more

Can't comment on their plumbing service but have used them for backflow testing for my house since I had the backflow installed. My experience is EXACTLY the same as others have written here. Every other year they would fail the test. I've repaired it twice replaced the device one based on their recommendation at the cost of hundreds of dollars. Wish I had read the reviews here about this first. Will find another company to do the test from now on. read more

Awesome job! Very professional, and I can always count on arroyo to give me great service every time I call!

Our second excellent experience with Arroyo Plumbing today. Noticed a small drip from a pipe in the basement and called at 8 am. Gracious receptionist told us we would be the second job for Brandon, probably about 10 am. She called back about 8:30 to report that his first job was very quick and that he would be early. Doorbell rang about 8:45. Within two hours, he had diagnosed and repaired the leak in the plumbing under our kitchen sink as well as repaired two faucets that required attention in bathrooms. We will call Arroyo Plumbers again for plumbing needs as we have found them to be responsive, efficient and fairly priced. read more

Great customer service. I have been using Arroyo plumbing for years and have had nothing but wonderful experiences. They definitely stand behind their work and products they install. read more

I contacted Arroyo Plumbing to have them fix dripping faucet in my kitchen sink, their plummer checked the faucet and told me it cost between $480 to $500 to fix the drip. I refused to do the work and paid the service charge of $49.50. Then, I ordered a new cartridge and replaced the bad one which it stopped the drip. Cartridge including shipping cost me about $30 and the work took less than 10 minutes. So, I wanted to know how did they came out with such a high estimate. I stopped at Arroyo Plumbing office and asked the receptionist to talk to the owner. She said, the owner may not call me but she can help. I explained the situation and asked for breakdown of the estimate. She was clearly irritated and angry with my request and said $50 for the cartridge plus $140 for picking it up and $140 per hour for labor. I said that adds up to $330 what about the other $150-170. She said additional $80 if it is difficult to access and I said everything is above the counter and easy to access with no obstacles. Then she said, if you don't like our estimate you don't have to the work. This business is total rip off. read more

My husband and I were VERY DISAPPOINTED with Arroyo plumbing. We called them to fix a mainline clog. The plumber ended up putting 120 feet of snake down our 60 foot pipe and his snake ended up wrapped around itself and got stuck. The technician told us he thought his snake was caught on a large bunch of roots and that we needed a hydro cutter company to clear the clog and free the snake. When the hydro cutter company arrived, they used a camera which revealed the snake tangled on itself and no clogs or roots. The snake was able to be freed by going through the man hole. Ultimately the hydro cutter was not needed but we got charged $275 by Arroyo and $500 by the hydro cutter company. We called Arroyo that same day to complain and ended up spending a total of 5 weeks calling 3-4 times per week trying to get a hold of a manager because they kept dodging our calls; SO UNPROFESSIONAL In the end, the hydro cutter company refunded us $200, but Arroyo never apologized or took responsibility for their technician's mistake. WE DO NOT RECOMMEND THAT YOU USE THIS COMPANY. read more

DO NOT USE THIS COMPANY !! We are an HOA and have used this company for over 20 years. Who knows how long they have been ripping us off. Recently we had to have our annual backflow check. This company tells us that our backflow did not pass the test. They told us it would cost $636 to come out to repair and retest. We said yes, trusting them. They came out and claimed that they replaced the parts in the backflow and the retest also failed. Next they tell us that we now needed to replace the entire backflow system at an additional cost of $3,500 dollars. It was hard to believe after replacing the parts in the valve that the whole system was bad. So we looked on Yelp and saw other complaints about the same problems about this company. We hired a second plumbing company to come out and retest our backflow and what do you know the same backflow was fine and passed the test that this company claims failed the test. Please listen to the reviewers NAT, JEFF, and oursleves and do not use this company. We have blacklisted them, from ever working on our HOA's plumbing again. read more