First time here. Ordered a Denver Omelette for breakfast. The portions were a nice size. The waitress was friendly. The omelette was undercooked. The inside was watery from the undercooked ham. Not a good dinning experience. Won't be back. read more

Went not only to this location for the first time, but it was my first time going to a Ruby's in general. I went for breakfast on a Monday and it was just very basic. I tried their corned beef hash, which they say is the best corned beef hash ever. I don't eat it often, so I was excited to try theirs and boy, what a letdown! Mine was so dry, the canned Hormel brand at the grocery store tastes 10x's better. The scrambled eggs were basic. The potatoes were OK. The best tasting thing was the buttered toast with the strawberry preserves. No need to return! read more

This is my first time here and I gave it a 5 because it took more than 5 mins for my food to come to us and I like the food it was super good. I do recommend this place to other people for couples and family and friends. And it's really nice and clean here. And the service is super nice and helpful and the menu is super nice and cool I'm coming here next time read more

I've visited this particular Ruby's Diner location twice--once for breakfast with my family when we were staying in the area--and once for dinner (well, a late dinner, around midnight, after doing some Black Friday shopping and we got hungry). I had a completely different experience both times, but during both trips to Ruby's, this location was pleasantly empty (hardly any customers early in the morning and for a late, late dinner). I would definitely visit this location again, just because service was pretty good and I didn't feel rushed through my meal. Ruby's features stellar options on both, their breakfast and dinner menus, and there are still many entrees I have yet to try on each. But, for the time being, here are my recommendations, as well as some of the items on my "to-try" list: "Three Cheese Omelette": I was torn between several different breakfast entrees during the breakfast with my family, but I finally decided on this omelette because it came with some pretty good sides. This omelette was stuffed with Monterey Jack, Cheddar and Pepper Jack cheeses, and it comes with RubySpuds (the eatery's version of potatoes) and the diner's choice of hot beignets, toast, a bagel or an English muffin. The list of sides was great (good variety), but going with the beignets was a no-brainer for me, since you don't often come across restaurants that offer beignets! I shared the omelette with my mom -- it was oozing with cheese and the eggs were light and fluffy. The RubySpuds were great, too -- very savory and tasty; I don't think I even had to add salt/pepper. The beignets side was probably the highlight of the meal. While these beignets are much smaller than others (say, the ones you'd find in Disneyland), they're a great side. The little side comes with 5-6 mini beignets dusted with powdered sugar and served with syrup. I didn't need the syrup at all to enjoy these bite-sized morsels of sweetness! What a nice touch to the available side choices. "Chocolate Chip Hot Cakes Combo": Now, the "Chocolate Chocolate Chip" pancakes at IHOP reign as my favorite chocolate pancakes. However, I'm willing to give the chocolate chip pancakes at Ruby's a try. It features buttermilk pancakes mixed with chocolate chips and topped off with whipped cream. Though I would get my pancakes without the whipped cream, I'm hoping it's filled with a generous helping of chocolate morsels to embody enough sweetness. The combo comes with two eggs, any style (I would choose over-easy) and the diner's choice of breakfast meat -- sausage, bacon, veggie sausage, turkey sausage or lean country ham (I would go for the thick-cut bacon, hands down). "Texas Grilled Cheese": Ruby's does it right when it comes to grilled cheese sandwiches. This has to be one of my favorite grilled cheeses because it was simply oozing with cheese. The formula is pretty simple--slices of melted American and Swiss cheeses between two slices of thick, golden-grilled egg bread. I love thicker bread for my grilled cheese, and the toasted exterior (nice and crispy) of this sandwich was perfect. The cheese was hot and the sandwich itself was buttery and cheese-filled, but it wasn't super messy to eat. I would order this "Texas Grilled Cheese" again in a heartbeat, and since I was definitely hungry at dinner time, I had no problem finishing the entire thing. "Ruby Melt": I have to admit, I eyed this entrée when I was at Ruby's for dinner. This burger features a patty served on crunchy, grilled rye bread topped with double slices of melted American cheese and Swiss onions. If I ordered this entrée, I would probably substitute my beef patty with a turkey patty and opt for no onions. "Fish & Chips": I'm always on the lookout for a good fish 'n chips, and the Ruby's version sounds scrumptious. This "Fish & Chips" features batter-dipped, golden-fried, flaky Atlantic cod fillets served with refillable fries. The "bottomless" French Fries alone are enough to get me to try this dish! I saw other diners ordering the "Fish & Chips," and it looked like the cod fillets were fried to perfection, sporting a crisp exterior and a flavorful, moist interior. I can't wait to try this classic one day. "Cinnamon Roll French Toast Combo": Certain breakfast items on the Ruby's menu are served all day, such as this combo, which seems to feature everything I love in a good breakfast. It entails the eatery's sliced cinnamon roll that's dipped in egg batter and fried to a golden brown, and it's served with two eggs (any style) and thick-cut bacon. What a perfect balance of savory and sweet. Though I prefer pancakes as my breakfast go-to, this Cinnamon Roll French toast is supposed to be cin-fully sweet! read more

Ruby's Diner - "Three Cheese Omelette" breakfast with RubySpuds. Cheesy and savory meal. - Diners Near Me - Commerce, California

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It was busy, but we were seated promptly on a Saturday afternoon. Ordered a Mac n cheese kids meal with an upgraded drink to a milk shake, a portobello burger with cottage cheese, and a chili cheese fries. Everything was edible, a little on the salty side. If I wanted a burger I would probably save it for in and out if it weren't for the location this diner is at. Kids meal- good size for kids. Mac and cheese looks like the Kraft type, down to the long skinny macaroni. The kid ate it and there were at least 5/6 options for kids for a reasonable 5 bucks. Portobello Burger - The first thing I thought was that for a 10 burger the size was a bit small, like an in an out burger size (not as good though). The bread bun tasted like the costco kind, nothing special. It wasn't bad, just not good either. Chili cheese fries - The one good thing was the chili actually had stewed beef in it which was impressive. Otherwise I think tommy has a better beanless chili. Strawberry banana shake - thin and really sweet. I like how they have about 15 flavors. It's nice to have a sit in option at citadel to eat with appetizer and desert choices. However, there are a lot of choices at the food court too if you don't need to sit inside a restaurant probably for cheaper. It was kind of warm in there for a hot day, I wonder how the ac is in the summer... read more

I've been to this diner many times for lunch. On my Friday off, I decided to go there for breakfast since I was hungry after dropping off my friend at the airport. Plus it was near work - I know, I said I had a Friday off but that part's irrelevant. Anyway - I went there for breakfast and ordered the cinnamon roll french toast combo. From the picture, it looked odd, but I thought I'd try it anyway. Especially since it had the star next to it, which means it's a "Ruby's Favorite." So I tried it... my thoughts: IT WAS YUMMY!!!! The cinnamon roll was not too sweet, nor over powered by the cinnamon. Actually it was sweet enough were you can eat it dry without butter or syrup... but the butter and syrup make it that much better. :) I also had some coffee. The combo came w/ you choice of style of eggs and type of meat (bacon, sausage, turkey sausage patty, etc.). I opted for the turkey sausage to try to be "healthy" hahaha... The turkey sausage was okay. I think they actually buy the ground up turkey and season it there. It didn't seem like one of those store bought turkey patties. I liked that it wasn't too crowded for breakfast and eating alone wasn't so bad. My server was quite attentive. As for lunch though, the service tends to suck. read more

I'll just get to the point. -Over cooked chicken strips and water down strawberry lemonade for my son. -Lukewarm clam chowder for my wife -To top it off a manager who really didn't care. He was too busy thinking we wanted a refund after eating1/2 the food he didn't bother to address our concerns. We were just giving him feedback. A manager should welcome this kind of information. I hope this place can get it together soon. I really like the food. read more

We brought the family for breakfast on a Sunday just before 11:30. We were told breakfast was no longer being served, even though the customers on either side of us placed their breakfast orders while we waited for the server. When we asked if we could place a breakfast order, the server said, "No." We placed our lunch order and received sub par food and barely interacted with the server. Upon receiving the check, we discovered we were charged a 20% gratuity because our group had 4 adults snd 2 children. We hope you enjoyed your tip because we will never be back! read more

If I could give it 0 stars I would... don't ever come here if your in a hurry or on your lunch break! These people are a joke.. waited 10 min for someone to seat me so I just grabbed a menu and sat myself down, then ordered my food right away it took them 30 min to get my food my lunch was over already and I was still waiting the "manager " EDGAR had a lame apology and gave me whole freaking $1.30 off my total!! Are you kidding me???? This place is a disgrace to the brand Ruby's Diner! Young idiot manager needs to be fired ASAP read more

Amazing place worker are super nice ,food is great they do take a long time to come out with the food.

Fabulous environment. It feels like we have traveled back in time. Fabulous customer service. Many different choices for burgers. The drinks are amazing. They even carry wine as well. read more

This place is okay but better for dessert. The service was AWFUL. Our server didn't offer any desserts or come over to check on us. She also gave us our tab before we were done eating. The food itself was okay but a bit greasy. The soft serve was awesome though. read more

Ruby's Diner - Fish and chips - Diners Near Me - Commerce, California

Pretty bug-standard for a Ruby's chain. Food was good and the shake was great. The service was okay, but it took an unusual amount of time ~5 minutes) for a server to notice I was waiting to be seated despite it not being unusually busy. Other than that, an overall fine experience. read more

Ruby's strives to be mediocre. I understand this is at the Citadel and must appeal a broad swath of people, but think of a great diner ... now think of that diner raising prices to about $18 for a typical lunch with a drink. Think of it asking for your email address to send you "great deals" - but never doing so, only sending you LOTS of spam on their "new" menu items that better diners have had for decades. My wish is that it will close down and possibly be replaced with a Souplantation. read more

Clam Chowder- nasty and cold. Fries- soggy Onion Ring- chewy Cobb Salad: nasty read more

I love this place. I can't believe they closed down the one in Pasadena. I guess people just don't know about Ruby's compared to Johnny Rockets. Guess in Old Town there's only room for one food joint that has a 50s vibe. When I found out they were opening one in the Citdel I was like that's grrreat, since its close to where I work. Food wise they are about the same as JRs, but they have more variety of stuff on their menu. They even serve breakfast. When ever you want to feel like in a episode of Happy Days, check this place out. read more

Hot, thirsty, and hungry...this was really the only choice to take a break indoor with AC from shopping at the Citadel outlets. It was busy during lunch hour, but we waited only about 15 mins for a table. We were delighted that they served breakfast all day! I got the fresh toast, my friend got the corn beef hash, and my bro ordered the breakfast sliders. For some reasons my brother's order came a full 10 mins after me and my friend's. There were some apologies but they really didn't do much about it. The food was alrighty, it tastes what it looks like. I found out later my brother got major stomach issues that night, we will not be coming back. read more

Our waitress, Jessica was the best! Her service was on point!! The fries was incredible, still crispy after it's been sitting out for a bit! Awesome refillable fries is always A+ in my books! Love their strawberry lemonade! read more

Decided to stop by Ruby's diner this morning in the citadel outlet mall. The menu had a decent range from healthy to hearty. I got the sriracha burger ($11.99) with a double vanilla malt ($5.99). The burger and malt came out within a timely manner, and the servers were rather attentive. The burger itself was cooked just as i had ordered it, which was good. The burger was pretty spicy and featured romaine lettuce to my surprise. The fries tasted frozen which was mildly dissappointing. The malt was probably my favorite part of the meal, it was rich, thick, and delicious. The decor was on point, i felt like i had went back in time, to an authentic 50's diner. Overall it was a pretty cool experience and i would go back. Although i would probably order something other than the sriracha burger. read more

Dry burgers and frozen French fries. I received minimal guacamole on my guac burger and the hot dog my children got was cold. I really wish the food was better because the location is ideal. read more

Ruby's Diner - Diners Near Me - Commerce, California

Went there for breakfast this morning and it was not good. We get there and the place was empty which was great! We get seated right away and our server promptly takes our drink order. I ordered coffee and 10 minutes later the waitress brings me decaf coffee because they are brewing regular coffee. She said she would bring me regular coffee was it was ready. She takes are our food order and when the food arrives my spuds were cold, under seasoned and super dry, some where even undercooked and others where burnt! My veggie scramble had large pieces of raw onion SMH!! Also my moms French toast was also cold! I started eating and still no regular coffee (how long does it take to brew coffee?) BTW the coffee was not good at all! It tasted weird! No BUENO I've been here for lunch before and never had any issues... I will stick to their lunch menu.. read more

Was out shopping and decided to stop in rubys! There was no wait and we were seated right away. Our server Kimberly was great. She was very attentive and kept the refills coming!!! The chili cheese fries weren't that great and the Cajun fries is just seasoning sprinkled on them. But overall everything was good! read more

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On our way back from a fun (although rained out) trip to Disneyland, we browsed the local shops off the highway for a breakfast solution. Seeing the huge sign outside of the Citadel for Ruby's, complete with a yummy picture of pancakes, we decided we found our place. In the end, we left pretty unimpressed. We got a breakfast plate and a taco plate, neither of which was very good but the taco one was especially dull. It didn't even taste like a taco, and that's hard to mess up. The breakfast plate was decent, but the portions were awfully small. Overall, this place was over priced and lacking. If we lived close by, we would never come back. read more

Bacon very rough and chuwy. My baby loves bacon he asked for a piece left the piece I had given him alone. I tried the bacon myself and not even I could eat it and I had to spit it out. Server brought me a second piece same way. And fries here nasty. I told server of second batch of bacon, she was flustered and looked overwhelmed, they get busy here. read more

Ruby's Diner - Bacon very rough and chuwy. - Diners Near Me - Commerce, California

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I love that Ruby's has gluten-free options. Three locations near me have permanently closed during COVID. We were excited to grab a quick bite tonight, but the restaurant was pretty full and they were no longer seating on the patio. Hope there are some locations left after COVID where I feel safe eating. read more

Good service and good food. It's a cute diner to go and eat at. The burger was delicious and the garlic fries and potato fries are soooo good. read more

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It's the only full service restaurant in the whole outlet. Service is slow every time we come, but the kids like the kids meals and they have some good options. Bottomless fries is always a plus, when hey come out fast enough. Slow service and lots of competition from the food court is probably why Ruby's isn't busy. read more

Very cute diner. The decor couldn't be any better. Good menu, but they served my burger in a basket which did not appeal to me in the least. I asked for a plate, but the waitress told me that's the way we serve our burgers and walked away. I know they serve other meals on plates so it would have been very simple to bring me a plate. Who knows what germs could linger on a plastic basket that hasn't been washed. Maybe the previous customer had Zika virus. I confused the name of this diner with Ruby Tuesdays! So when I looked for this restaurant I searched Ruby Tuesday's and couldn't find it. The nearest Ruby Tuesday's is in Arizona! I felt like I was in the Twilight Zone. I thought I ate at Ruby Tuesday's, but there isn't one in California. read more

I'm traveling for work so I'm a lot in California! Every visit here I just CAN NOT skip having dinner at Ruby's, the concept is so cool! The service is ALWAYS amazing! And the food... Mmmmmmmmm yummmmm!!! U all gotta try the Ahi Burger, best EVER!!! Thank u SO much! We'll see u again hopefully SOON!!! :) read more

Good was good but the waitress was an issue. Had quite the attitude and was very good at disappearing.

After a great shopping experience at the Citadel Outlets, we decided to have a great burger. Kids, wife and me decided to try Ruby's Diner. Had an awesome experience and the food was great. Highly recommend his place to anyone looking for a nice place to eat. Thank you for attentive service and professionalism. Will definitely be back! :) ~Jose read more

Food is okay...service needs improvement!! The food can be better but sometimes either needs salt or it has too much, they burn it or is under cooked, I've had a classic burger twice and have gotten sick!! The service really needs to improve. These guys are usually running around but accomplish very little. The restaurant has a great chance to get better but management has to take a serious approach. Unfortunately, there are not enough restaurants at Citadel where you can sit and dine. read more

Not the experience I was going for. On a whim my boyfriend and I decided to go to the Bodies exhibit in Buena Park. We drove past the Citadel outlets so of course we had to stop. There weren't too many food places so I thought we'd try Ruby's Diner. The entire place is booths except for 3 random tables squashed in the middle. Guess where they sat us. Of course at one of the tables. So we were awkwardly sitting super close to two people at a booth and right next to us were the cash registers where they get the bills ready. Our waitress was okay. I ordered a water and she brought me one with a lemon in it. I personally hate lemons in my water so I wasn't happy with that. The burger was delicious! That was the redeeming factor for this place. Unfortunately the waitress cleared my plate while I was still eating. Excuse me did I breathe and give her the impression that I was done? She didn't even ask! Not cool. read more

had a great meal, melIssa was a great waitress very friendly and had a great attitude very good services for being a young waitress, I will definitely be back read more

Great place to eat with family and friends. The 50 style Diner. I had the Sriracha Burger didn't have a problem eatting it. Service is fine. Had a great time read more

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I came here for dinner on a weeknight with my husband, and there was plenty of space and no waiting line. We ordered a bacon cheeseburger and a caliente turkey burger with regular fries, which are bottomless by the way! Food came out fast, and our server was very attentive and nice. Their burgers were delicious and their fries were perfect with no salt added, but had a good crunch! We love coming to Ruby's whenever we have a gourmet burger craving or a shake craving! Dinner here on a weeknight was nice. I'm sure it's more hectic during weekend lunches and dinner, but our experience here was great! read more

Ruby's Diner - Caliente turkey burger - Diners Near Me - Commerce, California

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Food was fine. Our server Michael was about the slowest server I've ever had. 20 minutes between each visit. Will not be returning.

People rave about the burgers, so I got the Super Burger. It was fine. Just fine. Greasy. Even the bread was greasy because it had been coated in butter before being grilled. That was more grease than I think I've had in all of 2012. read more

TOO much of everything HUGE portions OVERLY attentive waitstaff SCRIPTED dialogue i stepped inside and entered the twilight zone... in Contemporary Art History terms - i walked into a SIMULACRUM - i walked into a space that is vaguely familiar to something - yet it has no original from which it's copying... It's a 50's "style" diner - however the food portions are nothing like what would have been served in the 50's. and talking from a script??? c'mon, really? do you have to say the same thing the same way every time you seat people? and then stopping by our table every 2 minutes to ask if we're ok? can't i just have my conversation in peace? and watch out for the sneaky dairy products... I ordered a chicken soft taco - asked them to hold the cheese and no sour cream... i should be ok, right? NO... the taco sauce was white. white taco sauce? i've heard of red sauce & green sauce, but WHITE sauce? had to send it back... it had dairy... just about everything on their menu had dairy - you can ask for stuff without the cheese - but just make sure you ask about everything - even down to the taco sauce. food was good - fries were good - service was friendly and attentive... but just so over the top and too much (and not in a good way). read more

Absolutely terrible service! My family and I walked in ready to eat and have a good time. We weren't greeted and were ignored. The waiter mad-dogged us rudely. We asked to be seated outside since it was crowded and loud inside. He rolled his eyes and didn't say a word, grabbed a few menus and walked away. He clearly didn't want to be there which I say look for a job not in customer service. Sorry if he had a rough day but that doesn't give you a free pass to treat us and every other costumer with hostility. We followed, were seated, and continued to wait 15-20 minutes to be served which we never were. We saw multiple waiters and waitresses walking by only to ignore us and would talk amongst themselves instead. The least they could've done was tell us they were on break or that someone else would be with us shortly. When no one ever came we just stood up grabbed our belongings and walked out. If I could give this place 0 stars I would. It's a shame because the food looked and sounded good and the ambiance was nice. The bosses/managers should just be more careful with who they decide to hire because everyone there must've been having a bad day or are just plain rude and hostile. Two thumbs down! read more