Order on line my first time. I Order Fish & chips now I am used to that Fish and chip are Fish and fries... right. I also ordered to go along with the one ordered corn the other ordered coleslaw. I get to Ruby Tuesday to the CURBSIDE PICKUP sit for 15 mins waiting after calling the number and the recording ended. I get out go in and stand for another 15 mins waiting before the bartender said someone will be right with you. I look around, there is one waitress and there is three booths with a total of seven people. Finally she came over, I said I am here to get a pickup order. I will go get it, she come back hands it to me. Never tells what the order was, never asked if I needed any thing else, never asked my name etc. I get home seven miles away. I open it up and MAD . There was no fries just the fish and coleslaw in one order and the other order was corn. I called and spoke to the manager and I find out the bartender was the manager that could had helped me because there was only two people at the bar when I was inside. He tells me that the Fish and Chip only comes with one choice but it doesn't say that. It says Fish and Chips. When ordering you click on what you want so if you click on 2 or 3 items than means that what you want alongs with the Fish and Chips. The manager was RUDE he didn't apologize for me waiting in my vehicle or waiting inside or waiting for my food or for anything. I told him there was no tartar sauce nothing in the bag. He didn't offer apologizes nothing, he was RUDE. I have gone there to eat inside but will not anymore and I thought I would try the pickup but I will not try that again and I will not tell any of my family or friends that I have lived here all my 66 years of life to go or do the pickup. I know now why you can't keep help and why the business is so very slow. You need to clean house and get someone that appreciate people and treats people like they are someone, Costumers always comes first, they are the ones that brings you business and bring that business back and it grows % Thank you a very upset and concerned Costumer of Lexington, Virginia Darlene Clark dclark31957@gmail.com read more

Paid almost $50.00 for food poisoning. My wife says she may never eat chicken again. Said she will definitely not eat at another ruby tuesday. Ever! Received a call from their management. Asked questions about our bad event, assured me they had checked all coolers and food on hand and apologized. They also refunded the full amount of our ticket. I feel better about them. read more

Great service, good food Waiter was kind and came to us often and was very helpful. Food tasted great and fresh. Garden bar was stocked full. read more

Do yourself a favor and NEVER order the BBQ CHICKEN NACHOS...they were VILE! The chips were either gummy, hard, or a combination of both...it seemed like someone dumped a lot of some sort of seasoning on one end, and nothing on the other..just yuck!!!! There was a guy, local, sitting at the bar hacking up a lung between his margaritas & White Russians...6 total, including his one to go. I guess drinking & driving laws are more lax down in good ol Virginia. The only, and I'm mean only bright spot of the evening sun as the bartender Cierra, she was very nice, she should have taken those nachos off our bill, but besides that she was nice. read more

Great service. My tea as always kept full, and I drink a lot. After hot day of working on my porch, I was in the mood for a cool salad and knew Ruby had a nice salad bar. I had that with a cheeseburger. it was perfect. Our waitress was Candice and she was very friendly and attentive. thank you read more

Food perfect, waitress Candice C was outstanding! Always love the salad bar and the smashed burgers...this is going to be a weekly favorite for us! read more

The food was good, but the decor of the restaurant felt like it needed updating. Our service was acceptable but they seemed to be short-staffed. read more

Great salad bar, always friendly staff & WOW THE BEST SALMON AROUND!!! They were quick & looked short handed but they were nice!

I ordered a 12 Oz. Ribeye steak and baked potato, when it got served it looked like a 6 Oz. and was over cooked. The manager offered me another cut of meat but I didn't have the time to wait. The service was good but the bathroom was horrible. read more

Only giving two starts because the waitress was very nice. Ordered a simple well done burger. Got medium rare, had to send it back and wait for a new one. Table across had to send their food back as well. This place needs to fix their cooks. Wasn't offered a discount or anything for the I convenience. Stick to the small business restaurants around the area. read more

Wonderful salad bar, good food and our waitress Candace was exceptional!

I ordered a salmon and discovered multiple bones. When showing the waitress the bones, she said that I should expect the bones because the salmon is fresh and REAL. read more

Loved it the food was amazing. Would recommend. I had a great time, I also recommended the server Candice, she was super funny and fast. Overall service was great. 5/5. read more

arrived with a party of 11. Offered to be split up however was told by wait staff to wait outside & theyll push tables together. Waited over 20min in entry however no one got our tables. Now waiting over an hour for our food. Only 3 other tables in seating area. Do not recommend. read more

Placed an order online for pickup. Picked up my order and the waitress who was helping me was wonderful. Extremely friendly. Sadly, that's the only good thing about it. I added the salad bar for 4.99, and I understand that some items may not be available due to covid however, no croutons, bacon bits, or eggs (that I noticed). The lettuce was brown, the vegetables were dry, the pasta salads and such were old and dried out. Got to my hotel (less than a mile away) and sat down to eat and my mashed potatoes were ICE COLD. The steak was undercooked and was very gray (no sear at all). read more

Well when I entered the building I decided it was pretty good. I ordered the sticky ribs(delicious). The customer service was great..

After picking up my nephew from VMI, we stopped here to get lunch... I got the ribeye steak medium with green beans and salad bar... my sister got the salad bar... one nephew got the chicken strips to start off with and cuban sandwich... the other nephew got the rib and chicken strips. The chicken tenders were okay... as I ate it though, I was thinking the Tyson frozen chicken tenders were better.... the salad bar was okay.... My steak came out, started to eat it and I swear I ordered Medium, but it came out medium well... since we were pressed for time, I just ate, we paid and left... typically most restaurant undercook their steak... so if I asked for Medium, it would come out medium rare... but restaurants all operate differently... oh well, next time I'll order medium rare :) read more

Picked up two to go orders for dinner on Friday night. Food was ready quickly and remained hot and delicious. Staff was extremely helpful and friendly. Great experience! read more

I like the salad bar. There's a large variety and it's fresh. Good salad bars are hard to find now.

Candace was our server the last two times we dined at RT and she was great, as well as the food and overall experience. The garden bar did not disappoint-always a win-win. read more

I've been here twice recently. Both times, the wait was the ubiquitous 15 to 20 minutes. Later, I found out it was because the kitchen was slammed, but the place was not terribly busy. Then, I waited to be served for a while. Finally, the food was mediocre at best. The second time I went with my wife and our adult daughter. This time, we waited thirty minutes or more for our food to arrive. I suspect the manager is in over his head and should be replaced! read more

Great salmon and shrimp Parmesan meals. Service was great and the salad bar was delicious too.

My family's TERRIBLE experience here started as soon as we walked in the door. When the hostess asked if we'd prefer a booth or a table, we said it didn't really matter but would like a table. As we are walking through the restaurant, she brings us to a BOOTH. I was confused she even asked if we'd prefer a table or booth, if she was just going to give us a booth. But we walked by so many empty & clean tables. Though we don't mind booths, we had to move because the booth we were given was in the direct sunlight, in which the shades couldn't even block. It took the waitress about 5 minutes to come out with our drinks (I know 5 minutes isn't a LONG time... but for 3 waters and a lemonade.. it is). The waitress blamed the bartender for taking so long on my lemonade (which was alcohol-free, by the way). We put in our order (4 salads) as well as an appetizer. About 20 minutes later, our waitress comes out with the wrong appetizer. And then she made it seem like we ordered the wrong thing. Another 20 minutes goes by, and we still don't have our correct appetizer OR our salads. 45 minutes is not a reasonable amount of time to wait for food, especially appetizers. We decided to talk to the manager, and let him know that we didn't appreciate the long wait in such an empty restaurant, and that we were leaving. Since we partially felt bad, we told him we would pay for our drinks, which was about $5. Instead of apologizing and telling us not to worry about it, the manager accepted our $5. Doesn't really seem like a good businessman to me. Thank god we are not from around this area, and don't have to even see this place again. It's a shame because I was really looking forward to my first Ruby Tuesday experience. read more

The food was well prepared and tasty! Your friendliness, courtesy, professional, and warm welcome will never be forgotten! Special thanks to Ashley for your serve; and especially Duff for the laughter and memorable kindness during our recent journey from Colorado Springs to Chesapeake, Virginia! We will definitely stop by during our next visit!!! Many blessings to all of you!!! read more

Ruby Tuesday - American Near Me - Lexington, Virginia

Great food, amazing service, and the manager (Duff) made my family and I feel at home! Will definitely return anytime I'm driving thru!

Not clean! Especially the bathrooms. Understaffed as usual. Not much more to say about this place.

Hardly know where to begin. We have been to this restaurant several times over the past few years and it's always a little bit of a crap shoot what you're going to get. Most common problem is having to wait for a table in a restaurant that is 2/3 empty because management won't staff the kitchen or wait staff adequately. In yet another triumph of hope over experience we decided to try again last Friday night. Arrived at about 5:30 and we were seated almost immediately, but with a warning from the hostess that our waiter was dealing with another table and it would probably be a few minutes before he could get to us. The restaurant is less than half full at this point. We're seated and given menus. It takes between ten and fifteen minutes for the waiter to get there and ask if we would like a drink and appetizer. We ordered drinks and, as we had already had time to thoroughly review the menu, we gave him our dinner order too. He left and we went to the salad bar. We finished our salads while waiting for our drinks and entree's to arrive. The entrees arrived about fifteen minutes after we had ordered, but no drinks. Asked the waiter where the drinks were and he went off to check. Came back a few minutes later to report that the bar was "slammed" and it would be a few minutes. He then proceeded to studiously avoid even making eye contact with us, much less stop at the table to see if everything was OK, for another ten minutes or more, until I managed to get his attention and told him to go tell the bartender that we were going to walk out unless we got our drinks NOW! Off he went again, apparently on a mission to avoid us until sometime next summer. At least another ten minutes passed until he finally arrived with our drinks, fully 30+ minutes after we ordered them in a restaurant that was half full! By this time I was 3/4 of the way through my dinner as was my wife. This was apparently a new waiter. It is clear that he was not adequately trained or prepared for his job by a completely incompetent management. He never should have been put on the floor, and I blame management for that. I also blame management for not adequately staffing the restaurant. It it was really taking half an hour plus for the bar to get drinks to customers, it needed more bartenders. I guess lousy service to customers is preferable to paying more help. Will never go back here, or to any other RT. read more

Yes, I saw the awful Yelp reviews before we came here. I weighed the options against what I wanted to eat (fresh! with veggies!) and our remaining trip time and decided to give it a shot anyway. I was not disappointed. Firstly, the place has clearly been renovated since many of these reviews. The decor is comfortable. The restrooms were clean. The place was doing a brisk business... busy, but no wait. Service was great. Our server was on top of our needs and we have no complaints whatsoever about that. The salad bar was fresh. The waldorf salad was especially delicious. Our entrees were fresh and delivered in a timely manner. The coffee was fresh. This is important when you're taking a break from a 1500 mile road trip. Considering what you would reasonably expect from a chain restaurant serving American fare, this Ruby Tuesday's location meets the expectations. The only reason the place gets 4 stars is because I won't give any Ruby Tuesday's 5 stars until they reduce their prices by about 15%. If you're passing through and just want fresh, predictable, not-too-fancy American food go ahead and give this place a shot. We liked it just fine. read more

YUCK YUCK YUCK!!! Long story short: took 20 minutes for the server to initially approach our table, another 20 for drinks, never got our starters, and our food was AWFUL and wrong. We left and had to go to the Wal Mart for bread and peanut butter for our dinner that night because the food at this ruby tuesday's was inedible. We were so put off by this restaurant that we were we reluctant to enter any restaurant in Lexintgon, VA after this experience. Stay away! BAD BAD BAD!! YOU HAVE BEEN WARNED! read more

Will not be returning....ever. A few weeks ago we came to this Ruby's service was ehh ok nothing special food was good though and I didn't use the restroom and since the food was good service not horrid I decided to take my in laws visiting from out of state out for dinner and all I can say is embarrassing as I hang my head down in shame. 1. said 20-30 min wait turned into 45min wait ok I can deal with that. 2. Took forever for server to bring our drinks. 3. Restrooms poop in toilets fly's everywhere like it was there breading ground, no soap no paper towels had to wipe my hands on pants. 4. They brought the kids meal out first which I normally don't complain about as I am assuming my food will be arriving shortly but 10 min for mine and my husband min later my husbands grandparents than 5min after that my mother in law got her food than 10 min after that my older son and father in law got their food. 5. When they brought my father in laws food they forgot his side of mac & cheese so now had to wait for that and drink refills. 6. They don't have teaspoons only big serving spoons like huge so you have to bring your own from home if you have kids like toddlers to eat mac & cheese. Our food was good but wasn't worth the long wait and not being able to eat all together the purpose of all going out to a sit down place is to eat and enjoy time together etc. and I'd like to wash my hands and not to attacked by flies in the process. So I'd advise anybody to keep driving on by there are lots of places in Lexington you can go to. read more

Ruby Tuesday - Biscuits - American Near Me - Lexington, Virginia

Came here 2 nights ago very late (around 10:20) and ordered take-out. My husband and I were really hungry and exhausted (from a cross-country road trip) and were looking forward to our first sit-down meal in what seemed like forever. The bartender that tI understand that we ordered our food about half an hour before closing--but the food was given to us at 10:50. Also, I had ordered a mildly spicy meal, but ended up with extremely spicy hot wings which were a complete waste of money and food because neither my husband or I can eat it. The other food didn't taste good either, for what it's worth. read more

This is not the best Ruby Tuesday we've been to for sure. The service was really slow. The restaurant was supposed to closed by 10pm and we got there before 9. By the time the food got to our table was already 10pm. I would not recommend this place. read more

If you are looking for friendly service this place is for you but, only if you are willing to deal with; over cooked rice, the wrong cut of meat, dry meat, over cooked meat, HAIR in the food and uncooked zucchini. The food was absolutely terrible, the best thing would be to go somewhere else! read more

I've recently been diagnosed with gluten intolerance. There is nowhere near as accommodating as Ruby Tuesday. My husband go there regularly and it's always a good experience. The food is always good too. read more

Hope it gets better. Arrived told it would be 5 minutes and we could sit inside. Hostess came back told us we would have to sit in outer lobby and that it would be 10 minutes and maybe we would rather not stay read more

So after I went tonight, food was good, bartender (Tonja M) service was great! However, towards the end of our meal we watched other waitresses spill the silverware in a booth. All over the corner of the booth. She proceeded to put the silverware back into the bin grabbed knives from another table and put them in the same bin. Had me and my wife not turned and been staring at them I'm sure they would've been wrapped and placed on a table. I will never come back here again. I will go to Waffle House across the street instead. Stay Away! read more

A short walk from the Wingate on a relatively dead Monday. My eyes are drawn to the open tables as we approach the front door. Not our usual haunt. Hostess: table for two? ME: yes H: there is a 10-15m wait. Is that ok? I scan the 6 open tables in the bar and the dining room which is maybe a quarter full. Me: No. No that will not be ok. We will never know how good or bad the food is. read more

Wow. Where to start in this terrible experience!? Waited over 5 minutes at the door before the kitchen manager Duff sat us. Then waited about 25 minutes before a server came to our table. The server just walked in the door and appeared to have been called in. Food took a ridiculously long time. My steak was over cooked. My friends tilapia was over cooked. My other friends burger was not cooked the way she ordered it. The salad bar lettuce was not fresh. We had to ask for our drinks refilled. The restaurant was not busy at all but many other tables were having the same issues with terribly poor service. The restaurant was a mess and the bathroom was DISGUSTING! When we got there, only Zach (a manager) was taking tables. We walked in the restaurant around 7:15pm and did not leave until after 9pm! It should not have taken them 2 hours to serve us. They need a new kitchen manager and definitely more servers! read more

I picked up a dinner of grilled salmon, baked potato, and aside salad. The good news us that the food was good. The bad news is that-- despite not being busy-- I had to wait more than 10 minutes more than I was told, and I was not given any plastic utensils or napkins. I got the vibe that management was taking the day off. read more

I should have read the reviews before I ordered from this place. I'm staying at the hotel that's practically attached. They made me a steak it was awful you couldn't even cut into it. I asked for a refund and since it was the end of the night the manager couldn't figure out how to get into the register. So I just told her I'll take the food thinking there's no way they messed it up a second time. Well the steak is a little better but the mashed potatoes are now awful. How do you mess up mashed potatoes? When I arrived angry with my screwed-up order the manager was nowhere to be seen. How do you leave an angry customer out with the rest of your customers what kind of service is that? I haven't had an experience this bad in a long time, I will remember not to eat here again. Ruby Tuesday you owe me a well cooked meal. read more