What could they improve? How about everything? If you are in Lexington, your dinner options are somewhat limited. I came here for an event and was hopeful this was going to be a different Ruby Tuesday experience. First, the food portions are on the small side. I got a steak which was tiny as was the baked potato. Unlike the majority of chain restaurants in this country, this chain continues to not give free anything - bread, rolls, chips, etc. The drinks were ok but light on the alcohol. Overall, you could do worse, but around Lexington, this is a safe option that gets a solid C- read more

Do your self a favor and skip this place. Worst service. They don't even check on you and make you wait a long time to take your order. It's like they don't want anyone coming back. read more

Terrible service very expensive food servers was not nice or attentive. We were a large party but she was irritated that we were there.

I was pleasantly surprised by the food, it was so delicious! My ribs were fall-off-the-bone amazing, with plenty to share and for leftovers. My partner's burger was delectable. My compliments to the chef! The service isn't top notch but they didn't apply for a job as a rocket scientist, and I don't expect them to be, so it wasn't a break-it deal. They were helpful and answered all my questions. Just make sure you stay on top of your drink orders to assure they arrive. Overall, I don't see much reason to leave a bad review when we had a wonderful meal. read more

The food was great, but if you order the burgers order them cooked to well done. The waitstaff were friendly and helpful, but not too speedy. Overall, the restaurant was not very clean. Most importantly the tables were very sticky and looked dirty. For that last reason, I'm nervous about trying again. read more

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Got the chicken with cashews. No vegetable other than water chestnuts. Chicken was in large gristly lumps. Once I got home added Chinese vegs and stretched it for days because it was a large portion read more

Brown lettuce on cheeseburger. Tiny slice of tomato. Cold pasta marinara with just a dab of flavorless sauce. Forgot breadstick which then arrived dry. Warm sweet tea with mostly melted ice. Waitress called out from behind the bar to ask if we wanted dessert. Won't be back. Not worth the money. read more

Attempted to have dinner on April 12 @ 6pm. There was a group of 5 seated ahead of us and 2 of us waited for 10-15 mins for the hostess to return only to be told there was a 20 mins wait time to be seated. As we were deciding what to do the wait time was increased to 30 minutes and we were advised that there were only 2 people working including the bar tender. We were among 8 people who opted for another restaurant. There must be a serious management issue for only 2 employees to show up for dinner service. Applebees got your guests. Do better. read more

For years, I have enjoyed the salad bar and a petite sirloin! We went expecting the same but were very disappointed! I ordered the ribeye this time, which was inedible and loaded with salt! It was way overcooked! The salad bar was good, but not as good as I had previously enjoyed! There were ingredients missing that they used to have! I see why the three restaurants in Fredericksburg Va have closed if this is what they have become! read more

We stopped here at Ruby Tuesday for a change of pace as we head home from a week of travel/camping/ being tourists. It was mid afternoon, about 2:30pm, probably the worst time to stop for lunch, you know, when a place is not busy, but we were hungry and needed a rest from the road. The parking lot accommodated the camper as the place was mostly empty. We were seated immediately. A child brought us our menus, that was a shock. Turns out that she was the server's daughter who, I guess, was there with her because of some childcare snafu. That's OK, those things happen. Anyhow, we took a few minutes to look over the menu. Our server, Amelia, came to the table shortly. Our granddaughter ordered the half rack fibs with a lemonade, grandson ordered the cheeseburger with fries and a soft drink, and my wife and I both ordered the soup and salad bar with water to drink. The food was good all around and a special shoutout to the salad bad, everything was fresh and cold, even the plates. I've said it before and I will say it again, cold plates for salad, good, cold plates for my meal, not so good! We paid the ticket and out the door we went, happy with full bellies. Hangry kids in the car is never a good thing. Chain restaurants like Ruby Tuesday are hit and miss, this one was pretty good. It could have probably been a little cleaner but over all a good stop for us. read more

Avoid at all costs. Came here on a roadtrip and wished we went somewhere else. Service was alright, average, decent-nothing to write home about. We got the salad bar, the filet mignon, and the burnt ends- and my gosh- I think it was the worst dinner we ever had. Salad bar was bare and didn't look fresh- so my mom's options were limited (this was her entree). My dad's filet mignon was flavorless and a waste of calories, and my burnt ends came out on aluminum and all of them had aluminum pieces I had to peel off- they were dry as hell. Pretty disappointing and would highly recommend choosing somewhere else if you want decent food in your stomach. Avoid at all costs. read more

food is very good, the catfish platter was amazing, as well as the deconstructed kabobs. Served was very friendly and on top of things... only downside was the fries wasn't the best. Peggy was super sweet read more

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The bar tender was rude didn't. Refill drinks after asking multiple times and didn't take plates and sure didn't leave a tip didnt deserve it read more

When we were seated, we were sat a dirty table. We had a new waitress who tried her best but was a little too personal. As a customer we don't want to hear about you being understaffed and too busy to get me a refill. The kitchen was definitely having an off day. We ordered a trio appetizer with cheese sticks and the cheese sticks didn't have cheese in them. I ordered the Asiago chicken which is normally delicious with a side of broccoli and roasted corn. The broccoli was overcooked and inedible as well as the corn. We brought our concerns to the manager, she apologized but didn't offer to comp any food or offer any discounts. read more

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Me my husband, brother and sister inlaw went there Wednesday January 6th the service there wasn't good yes you get busy yes you can be short staffed but there's no since in having to wait 30 minutes for are drinks the salad bar had to wait 45 minutes after my we said something to the manager plus having to wait almost an hour for are food that was wrong ..I was just putting it out there that some day's are good there but that night it wasn't... read more

Turned away due to lack of help. Poor service General Manager needs to hire or work on staff retention

Our waitress was fine. We were seated in the bar area a d she was both waitress and bartender. I had the salad bar. It was also fine, a good assortment of items, not too messy. I had the chicken parm, tasty all around, good pasta. The problem was my husband's dish, chicken ramon bowl. The chicken was ok, and the Hawaiian sauce also fine. The noodles were quite awful, very chewy, way undercooked. Then , there was a large amount of raw broccoli added, which added nothing to the dish. Don't order this dish!! read more

Stopped in last night after a long day on the road. We were promptly greeted by a very pleasant hostess and told there may be a 15-20 minute wait for a table as the kitchen was backed up. Less than 5 minutes later we were offered a table in the lounge area which we gladly accepted. The bartender/server Tristan waited on us within minutes of being seated. She was very friendly and efficient. Our food and drinks were delivered served in a normal time range and we were pleasantly surprised at how good everything tasted. Chicken Cesar salad crisp and fresh, baby back ribs and a burger. All were delicious and cooked as ordered. Our cocktails were excellent as well. The staff were so nice and welcoming I would definitely recommend this place. read more

The service and the food was terrible . Restaurant itself was clean and nice. Food was cold , sent back . Came back out still cold. Very disappointed read more

My family and I stopped here traveling back home for the holidays and we were pleased. Our waitress Freda went above and beyond waiting on us, the food was good (and it wasn't all salad bar), and we were made to feel like family stopping in for a visit. I would recommend stopping in and giving them the chance if in the area. Ask for Freda! read more

My boyfriend and I came for a late lunch Wed Nov 27th and after being seated it took more than 10 minutes to be greeted. There were only 2 servers on the floor and the salad bar was 80% empty after ordering our entrees with the salad bar for 5.99 we went to the salad bar and there was only 1 type of lettuce no ham or eggs or anything else and to top it off there was only 1 plate so I was able to make something small for me and my boyfriend to share. After about 20 minutes the servers filled the salad bar and brought out large square plates because there were no actual salad plates. This particular restaurant had 2 managers on duty whom were sitting in the office while the ship sank great job as a fellow restaurant worker my managment is 100% hands on and makes sure we are taken care of no matter what. I think it's time for some retraining. read more

We stayed at the adjacent Quality Inn and walked over to the Ruby Tuesday. The oversized banner for a fajita special lured me to try them. Big mistake. These were the absolutely worst fajitas I have ever had. Room temperature golfball sized clumps of rice, barely warm fajitas and bowl of black beans, but the kicker was this red mass of barely warm peppers aside the otherwise OK pieces of chicken. So hungry, I ate it. Not distasteful or safety-suspect, but just room temperature mess. The waitress was nice and attentive; she told the manager of my experience and he came by and expressed his apologies, giving me appetizer coupons. I would have more appreciated them covering the tab for the $6 bottled Coronas. Never again. read more

Don't ever post restaurant experiences, but this one was so bad I feel a public responsiblity to relate my opinion. Worst meal ever 2 nights ago at Lexington Ruby Tuesday, ordering potato skins and Philly Cheesestake. I cannot exaggerate how awful it was, leading us to vow NEVER again to enter a Ruby Tuesday. The waitress, however, was super and we left a nice tip, biting our tongues over the trash she was obliged to serve. read more

Very good Philly cheesesteak sandwich. It even came with fries. We got it for takeout. Lots of food for reasonable price. read more

If you're staying at the Wyndham it's convenient. Other than that, I wouldn't drive to come here. Staff was friendly, but short staffed . Food was sub par, better than fast food but not great. I wouldn't want to come here on the weekend if they're busy or late, you might be waiting. read more

Food was absolutely terrible and the service was only a little better. Only reason for 1 star is couldn't give 0 stars.It's pitiful when your clump of butter is bigger than your shriveled up baked potato.Steak was like chewing rubber. I'll definitely never eat there again snd probably never eat at Ruby Tuesday's again read more

Food was good but the service was slow and our waitress forgot half our order. I think she was new. We didn't get our drinks for at least 20 min after we ordered them. And then only received refills once. We never got our appetizer. My son ordered a side of rice pilaf that he never got and I was missing the mushroom for my steak. when we brought it to her attention, she went back and put it in and so basically we had our appetizer for dessert. I canceled the mushrooms. At least when we got the check we weren't charged for any of it. read more

We stopped here for lunch one day. We were traveling from Illinois. I had the salad bar and it was delicious. It was the best salad bar I have ever seen with so many options on it. Our server was very attentive. My husband had roast beef and he really enjoyed his meal. We will definitely stop here again the next time we are traveling. read more

it was a Great salad bar. Candace was very attentive and Courteous. she was always checking on our needs.. read more

the salad bar was amazing...... so fresh and endless choices... my husband had a burger that was gr8 as well...

The service and waitress were friendly and quick. We were seated quickly and our drinks came right away. My mother and I were just passing through the town on a long road trip and stopped here for dinner. We were given the menu with the specials and both ordered ribs only to be told they were out of them. We ordered burgers instead which where just ok. Nothing special. The table was dirty and sticky, as well as the floors. The bar was loud and had a "locals only" feel to it from the looks my Mom and I were given. Wouldn't come back. read more

Slow, slow slow service. Mediocre food Only two ladies waiting on entire restaurant. Waited to be seated, waited to have our orders taken, waited to be told that our order wasn't placed because the fryer broke and they were out of the beer my husband ordered. Had to change our original order and wait some more When food finally arrived one of the items we substituted was wrong but we were by then wise enough to immediately ask for the bill and a to-go box. Then she couldn't take our card because the machine was broken. Did I mention that the men's restroom was filthy? I would suggest new management read more

I went with a group of guys to eat at Ruby Tuesday. The food was delicious and the atmosphere was wonderful. We had to wait for a little while but we were able to have good conversation at the table. Overall had a great experienc. read more

June 1 my friend and I went specifically to have the garden bar. Unfortunately it was not available. Several people walked in and back out for the same reason. My friend asked to speak to the manager. He came by And introduced himself. He blamed lack of staff for not having the bar. He was there to hire staff Only. Supposedly he worded 19 hours. I'm assuming he was wanting some sympathy but he was talking to two self employed women that have worked hard. I think he could have come up with a solution to the problem. In nineteen hours he could have the lettuce cut up, veggies, But all we heard was blame to the staff. If you are the manager wouldn't you offer customers a discount or something instead of letting them walk out.? Why is there a turnover at the restaurant? They are always hiring new staff. Something isn't right Or they wouldn't quit. Could it be the manager doesn't respect his staff! He definitely isn't a team player or he would have done more instead of blaming the staff. Brianna and Tamara are definitely team players. They are great with customers and providing service. They are the reasons I'm giving a few stars. If it wasn't for them it would be zero stars. read more

Food was awful. It looks like they used lettuce from someone else's order. Food was touch like it had been microwaved three times. They gave me the wrong food. I did a pickup order it was incorrect. Never again! read more

Order on line my first time. I Order Fish & chips now I am used to that Fish and chip are Fish and fries... right. I also ordered to go along with the one ordered corn the other ordered coleslaw. I get to Ruby Tuesday to the CURBSIDE PICKUP sit for 15 mins waiting after calling the number and the recording ended. I get out go in and stand for another 15 mins waiting before the bartender said someone will be right with you. I look around, there is one waitress and there is three booths with a total of seven people. Finally she came over, I said I am here to get a pickup order. I will go get it, she come back hands it to me. Never tells what the order was, never asked if I needed any thing else, never asked my name etc. I get home seven miles away. I open it up and MAD . There was no fries just the fish and coleslaw in one order and the other order was corn. I called and spoke to the manager and I find out the bartender was the manager that could had helped me because there was only two people at the bar when I was inside. He tells me that the Fish and Chip only comes with one choice but it doesn't say that. It says Fish and Chips. When ordering you click on what you want so if you click on 2 or 3 items than means that what you want alongs with the Fish and Chips. The manager was RUDE he didn't apologize for me waiting in my vehicle or waiting inside or waiting for my food or for anything. I told him there was no tartar sauce nothing in the bag. He didn't offer apologizes nothing, he was RUDE. I have gone there to eat inside but will not anymore and I thought I would try the pickup but I will not try that again and I will not tell any of my family or friends that I have lived here all my 66 years of life to go or do the pickup. I know now why you can't keep help and why the business is so very slow. You need to clean house and get someone that appreciate people and treats people like they are someone, Costumers always comes first, they are the ones that brings you business and bring that business back and it grows % Thank you a very upset and concerned Costumer of Lexington, Virginia Darlene Clark dclark31957@gmail.com read more

Great service. My tea as always kept full, and I drink a lot. After hot day of working on my porch, I was in the mood for a cool salad and knew Ruby had a nice salad bar. I had that with a cheeseburger. it was perfect. Our waitress was Candice and she was very friendly and attentive. thank you read more

Food perfect, waitress Candice C was outstanding! Always love the salad bar and the smashed burgers...this is going to be a weekly favorite for us! read more

Do yourself a favor and NEVER order the BBQ CHICKEN NACHOS...they were VILE! The chips were either gummy, hard, or a combination of both...it seemed like someone dumped a lot of some sort of seasoning on one end, and nothing on the other..just yuck!!!! There was a guy, local, sitting at the bar hacking up a lung between his margaritas & White Russians...6 total, including his one to go. I guess drinking & driving laws are more lax down in good ol Virginia. The only, and I'm mean only bright spot of the evening sun as the bartender Cierra, she was very nice, she should have taken those nachos off our bill, but besides that she was nice. read more

The food was good, but the decor of the restaurant felt like it needed updating. Our service was acceptable but they seemed to be short-staffed. read more