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    Ruby Room Spa & Shop

    3.9 (360 reviews)
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    Services - Ruby Room Spa & Shop

    Therapeutic massage

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    Molly C.

    Amazing 90 minute massage with Ron Mitchell. If you are in need of a deep tissue massage, Ron is a magician. He truly can sense all points of tension in your body and relieve the pains. He is very kind, knowledgeable and intuitive. Ruby room is a beautiful spot, tucked off of Division street.

    Beautiful tuning fork they have a complete set here at Ruby Room for purchase
    Diana G.

    I've been an extremely loyal customer of the Ruby Room throughout the years even when I no longer lived here in Chicago and traveled abroad. I have a deep love for all things spiritual based and found some incredible healers here that I had the unique pleasure of connecting with. Over the years I purchased a beautiful frosted quartz chakra singing bowl a traditional metal singing bowl from Tibet and numerous crystals and essential oils. I had a strange shopping experience here last weekend which doesn't reflect the experiences I've had prior. Typically the staff here is absolutely welcoming with an incredible enthusiasm and intense knowledge of the products they carry. However my most recent shopping experience here was not what I would call pleasant. The new staff didn't greet me and when I went to pick out certain items like chimes from Bali; a few products here were unlabeled. They seemed confused and disoriented trying to look up pricing. In the future I suggest the owners make a point of labeling all products to make it easier for their new staff in training. I ended up purchasing a large Balinese wood chime for its excellent sound quality; but I'm upset with the young lady for not allowing me to keep the tag that was attached to my instrument. I think she did this intentionally so I couldn't order one of these down the road online. I also noticed they had chakra tuning forks. I bought one and asked her if she could put one on hold for me till Wednesday. It was a Sunday evening last week and she refused to help me stating she'd only hold it if I pay for it in advance. I'm so glad she chose to treat me this way because I was inspired to do my own research and found the complete set of chakra tuning forks online on etsy for a third of the cost of what they charged me here! Regardless I continued my shopping and found some beautiful new incense cones and rope incense. I've never used rope incense before and asked the young lady wearing glasses how to use it properly. She said : "I don't know. I never used it before. Use your intuition" I mean I literally don't want to waste products by lack of knowledge so I thought her answer was snarky. I ignored the clerk's cold vibes and continued to buy more incense and a tiny tiger's eye crystal. At the end of my shopping my bill came out to over $150. The young lady asked if I'd like a small pouch for my crystal that I just picked out. I asked her if it was free and she said no it's an additional charge of 75 Cents. I told her I'd pass. I mean seriously? After 14 years of shopping here and referring customers here and stopping in for crystals and she can't give me a tiny complimentary cloth bag? The other team members in the past were so much kinder and the previous managers would always hold an item for me for a 24 hour period. Here these kindnesses would be appreciated but they couldn't extend that courtesy with me or even feign a smile. I love the products here and before this one cold shopping experience I'd never had complaints but I'm leaving this review up here in the hopes it's used as constructive criticism moving forward. Oh and by the way I did use my intuition on how to properly use my rope incense I bought here and I also found the following paragraph cited on Google search in case anyone needs to know: [To burn your Rope Incense, light one end as you would a standard incense stick. Once it's alight, blow out the flame to allow the stick to smoulder and release its aromatic smoke. Rest a lit stick in a heatproof dish of sand or ash, or a Rope Incense Burner. Allow to cool before disposing of the ash.] To the owners of Ruby Room please label ALL your products clearly to make it easier on your staff when they are alone. Also advise them on how to properly use the products you are attempting to sell. Maybe let them know it's okay to provide a small pouch to any customer who spends over $100 at your new age store. Let them know it's okay to smile to your customers too.

    Screenshot of my exchange with John were he offers to refund 50% if I remove the review.

    Ruby Room changed the header image of their Yelp page today in order to remove photos of their Inn to support their claim that the Inn is not part of their business so that Yelp would remove my review. Proof that they are the same business can be found on their website if they have not switched their website after this review is posted: https://www.rubyroom.com/ If you scroll through, you will also find other reviews of the Inn that have not been removed. THIS OVERNIGHT REBRANDING WAS DONE SPECIFICALLY TO REMOVE MY REVIEW. Earlier today, owner Kate asked me to remove the review and owner John offered to refund 50% of my charge if I removed it. I had not accepted. I have attached a screenshot of this exchange with John, as well as a screenshot of their Yelp business page header from yesterday that included photos of the Inn. Luckily I still had the page open in my browser. RUBY ROOM SPA & SHOPS AND RUBY ROOM INN ARE THE SAME BUSINESS. THEY ARE TRYING TO FOOL YELP TO REMOVE REVIEWS THAT THEY DO NOT LIKE. Here is the original review: I've stayed in hotels, inns, and hostels of various quality all over the world, but this was hands-down the worst experience I've ever had. If you are considering staying here, beware: RUBY ROOM INN IS A CATFISH. 1. SAFETY: The keys to bedrooms and access code info for each floor are kept in a mailbox in front of the building on a busy sidewalk for anyone to grab. Additionally, the locks to my room did not work properly. I had to kick the door about 20 times to get the deadbolt to lock. Also, the "garden" is accessible to anyone at all hours of the night, and has a staircase that leads right up to the rooms. 2. FILTHY: The bathroom had not been cleaned. The sink was full of man pubes, the area around the toilet was disgusting, and the bathroom trash had not been emptied. To top it off, the bed duvet had stains. See photos. 3. NO TOWELS: Even though my check in time was 3pm, towels didn't show up until sometime after I left, around 9pm. After my long trip, all I wanted to do was take a shower. I had to use my travel blanket as a towel and a t-shirt as a bath mat. 4. NOISE: On my second night, there was a huge party in the "garden" that lasted until 5am. Club music blasting all night long. People screaming. I was afraid one someone was going to stumble up the stairs and try to get into my room or something. Didn't sleep at all. 5. OWNER JOHN WAS A HUGE JERK: There is no one on sight to help you. If there's a problem, like towels missing, etc, you are out of luck, because your only option is to call this guy John, who will make it very clear that he would rather have you leave "his hotel" than deal with you. When I called about the broken locks and missing towels, he talked to me like he was trying to calm down a dog. As I was trying to get the lock to work, he said I sounded "too frustrated to make happy" and that I should find another hotel. Even after I explained that I didn't have time to find another hotel because my stay was so brief and I had someplace to be in a few hours, he began texting me other hotel options, which I found incredibly tacky. He made it very clear that he didn't want the business of someone who was requesting towels and basic security. Other things of note: The "garden view" they claim to have is really just the view of a slab of cement that is accessible to anyone on the street. See photo. Bathroom electrical socket didn't work and a part of the bathroom ceiling was exposed. See photo. THERE IS NO ELEVATOR. They hide this information in 13px font on the website, which is not even ADA web compliant because it's too hard to read. Upon leaving they say to check out with the "concierge" after 11am. The "concierge" is really just the clerk at the New Age shop/spa under the hotel, and this shop was closed. But this is just more proof that the Spa, Shop, and Inn are the SAME BUSINESS.

    Dan H.

    This is the most economical, aesthetically pleasing, safe, and pleasingly eclectic hotels to stay at when visiting Chicago. It is a historic property, so there are no elevators and the rooms are up a wonderfully narrow set of stairs or two, but the benefits of being right in the main drag of Wicker Park (just a quick 3 miles to downtown), cannot be overstated. The rooms are modern, with goose down pillows, 500 thread count linens and sheets, and quirky quilts and object d'art that really make it easy to not notice the lack of a tv or a wired telephone (which most of us never use). The prices are downright cheap and that's one of the reasons that we use this place very regularly. It is in a great, central piece of Chi-town surrounded by shops, great breakfast nooks, and unique shops, where you can save money and travel to the craziness of downtown at will. I love this place and everyone we have put up here swears they would use it again. It is a hidden gemstone which, curiously, is also one of the many holistic specialties of the adjoining "Ruby Room" retail store which should NOT be missed. Absolutely, it should be visited.

    Pendulums and crystals on the main table
    Shelby F.

    **This review is for Ruby Room's mini location on Delaware.** My god JEFF IS A DREAM. I stumbled on this little crystal and card shop on my way to my office and had no idea what a treat I was in for. It was lovely listening to Jeff talk to a family about crystals, cards, Ruby Room, and life in general. For a store that's so teeny tiny I would expect him (and everyone else) to struggle to move around to look at products, get free readings, and try on tester scents but somehow there was just enough room for all of us. I enjoyed getting to know my fellow crystal-searchers over the main table. The place was laid out so well and prices are comparable to other crystal shops I've seen in Chicago. It felt like a shimmering retreat in the concrete of downtown. Holy moly is this place beautiful. And Jeff is a welcoming, relatable, hospitable concierge guiding you through the whole process from start to finish, no matter your level of experience with crystals or spirituality. He said he wasn't at that location often but I hope to see him again soon. A sparkling store with a sparkling representative. Phenomenal!

    Magic pixie bob or something like that from Theresa

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    6 months ago

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    1 year ago

    Special treatment! Wonderful staff, excellent products. We loved it. I had a facial and my daughter had a massage

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    Kate L.

    Thank you for your kind review, Julie!

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    7 years ago

    Logan gave the best massage ever. I got the CBD massage with eucalyptus and it was everything :) I will definitely be back!

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    We appreciate the feedback, thank you! K

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    Page 1 of 9

    Ask the Community - Ruby Room Spa & Shop

    Review Highlights - Ruby Room Spa & Shop

    I've had a lot of stress lately so I came in for an intuitive reading with Leslie and an enerssage with Jose.

    Mentioned in 6 reviews

    Read more highlights

    Clean Your Dirty Face - South Loop - Kale serum

    Clean Your Dirty Face - South Loop

    (41 reviews)

    $$

    Near Southside

    Nylle and Aja are absolutely amazing!…read more Adding regular facials to your skin care routine is not only an investment in your beauty regimen but in your overall health and wellbeing. Facials are a great stress reliever; they help you to relax as I almost fell asleep during my lymphatic face massage. Facials help with premature aging; with me being over fifty it's important that I am consistent with skin care and I love a healthy, hydrating glow. Facials help improve product absorption; with the price of serums and creams constantly going up, I can't afford for anything to just be sitting on my face. I need it fully absorbed into my skin. That's how the products work. I tried counting how many steps Nylle performed while doing my facial. Between the steamer and her magic hands I would doze off. I know I was cleansed twice and there was an exfoliant applied. I do remember the ice queens with the charcoal mask because the bulbs were cold. Other than that, it's a blur. Afterwards, my skin felt amazing, plump and hydrated. I really enjoyed the blue sea kale serum which I got to keep as I upgraded to the Blue Steel Facial. Worth it. Aja at the reception desk is very welcoming and not at all pushy about getting you to sign up for a membership. They are running a 35$ facial special for a limited time. If you miss this special, go to the website. There is always a code for first timers. I will return for the recommended Zen Facial. Don't expect me to remember it. Lol.

    This was a huge waste of money. I've never had a facial that felt more robotic or less…read morepersonalized. I was in and out in under 30 minutes, and the whole experience felt extremely rushed. Even though I used the first-time customer promo, the tip prompt was still based on the full amount, which caught me off guard and felt misleading in the moment. Overall, the experience felt impersonal and not worth the price. I couldn't recommend this place any less and would strongly suggest going somewhere else.

    Blush Electrolysis & Skin Care

    Blush Electrolysis & Skin Care

    (66 reviews)

    $$

    West Town, Humboldt Park

    Had a wonderful experhave PCOS and getting electrolysis done for a little over a year with Mary…read morewell definitely recommend

    I have to write a pre and post review because I have to encourage you to finally take that step…read moretowards electrolysis hair removal! Don't wait any long and look no further, you've found the best technicians in the field - truly. Nina, Niki, and Mary hold the utmost professionalism and make you feel comfortable immediately. They're there to answer your questions and practice patience as you take your journey to finally being hair-free. Keep in mind, it took me five years to finally make an appointment after a traumatizing laser hair removal experience that left me with coarse facial hair. It was incredibly painful and inconsistent and I was going to a credited and well-known spa in Chicago. It got so bad that I was at the point to where I had to shave daily for the past couple years and it was effecting my skin - causing ingrown hairs, discoloration, dryness, etc. And it also affected my confidence greatly. I emailed Blush on a Saturday and got a response pretty quickly from the owner Nina. We exchanged a few texts and scheduled my consult from there. She also booked me for an hour of electrolysis immediately after and it was the best decision. She talked me through my nerves and explained the process in details - no questions left unanswered. The pain was much more manageable than the gimmick of painless laser. There are always more sensitive areas than others, but overall, I'm able to lay for two hours without needing a break. I'll admit, the 5% Lidocaine helps a lot and so does Nina's gentle hand. I have now completed 10.5 hours and am almost done with a full pass over my face. The process can be long and tedious. It can make you feel anxious but let me just tell you how excited and hopeful it makes you feel. I can't wait to post my results a year from now and be proud and feel so beautiful again. Thanks to Nina and the team, I'll be able to again.

    Absolute Precision Skin Care - The facial room

    Absolute Precision Skin Care

    (161 reviews)

    $$

    Lakeview

    For my birthday I decided to treat myself to a facial. After researching for a few days I finally…read moredecided upon Absolute Precision Skin Care based on the great reviews. The reviews that mainly caught my eye were about Carly so I scheduled a facial with her. I later realized I scheduled it a week further out than I wanted to so I called to see if I could be seen sooner. They texted me back saying they had an opening the day I needed but they didn't say it wouldn't be with Carly. I guess I should've confirmed this but when I specifically requested her I assumed I would automatically be booked with her. I was booked with Jessica instead. When I arrived at 12:25 she greeted me at the door and immediately took me to the facial room. Her consultation was very quick and brief. We began the facial at 12:35 and she was finished by 1:22 so I did not receive a full hour facial. Any skin issues I mentioned to her she just repeated back to me when she was examining my face. I would've liked if she had walked me through the facial process step by step. Everything she put on my face was a mystery. The massage wasn't the most relaxing. My neck was tense the entire time. And while masking I just laid under the infrared light while she sat behind me silently. Almost every facial I've had elsewhere I have received a hand or scalp massage while I masked. Also the music was absolutely horrid. It was not relaxing spa music. It was more like boppy coffee shop music during the entire service. My face felt a bit tight afterwards and Jessica did not give me any product recommendations which bummed me out because I was really hoping to take something new home. Being in this industry myself this was not how I would've given the service. Overall I would not go here again.

    Carly is always amazing. I had a premium facial. Carly really takes her time to discuss my…read moreconcerns, explain what she is applying and why it is of benefit. She recommends products that may help my specific concerns. My skin felt and looked fantastic and I was absolutely relaxed for the rest of my day.

    SpaDerma

    SpaDerma

    (165 reviews)

    $$

    West Loop, Near West Side

    Very clean, modern cute med spa!…read more I first started going to Spa Derma in Lincoln park but have moved so west loop is more convenient. I see Ashley Heinz for my Botox and she is the absolute BEST!! Not only is she very thorough, caring, welcoming, knowledgeable, patient but also just very approachable. I have seen my fair share of aestheticians at various different Med Spa's . Let me tell you, Ashley has been my absolute favorite !! She just gives you the warm and fuzzies! She's always very positive and in a great mood! She never makes you feel rushed, and she always follows up after your appointment to check in! If you're feeling nervous about getting your first Botox injections or any fillers or any medical grade products, Ashley will definitely take care of you! Love that Spa Derma always has promos also!

    I am new to Spa Derma, and as a healthcare professional myself, I am always weary when it comes to…read moremedical spas, dermatological practices, etc. My sister, an MD herself, highly recommended this location. I had a 30-minute skin consultation with Michelle, an experienced aesthetician and laser & light specialist. She was knowledgeable, thorough, and made thoughtful recommendations, including a written out individualized AM/PM skin routine. She also discussed appropriate in-office treatments for my personal needs, concerns, and goals (such as the hydrafacial which I now have booked coming up soon)! Overall, this was great, informative experience at Spa Derma in the West Loop. I'm looking forward to my first hydrafacial with Michelle next week!

    Ruby Room Spa & Shop - skincare - Updated May 2026

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