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    Ruby Room Spa & Shop

    3.9 (360 reviews)
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    Molly C.

    Amazing 90 minute massage with Ron Mitchell. If you are in need of a deep tissue massage, Ron is a magician. He truly can sense all points of tension in your body and relieve the pains. He is very kind, knowledgeable and intuitive. Ruby room is a beautiful spot, tucked off of Division street.

    Beautiful tuning fork they have a complete set here at Ruby Room for purchase
    Diana G.

    I've been an extremely loyal customer of the Ruby Room throughout the years even when I no longer lived here in Chicago and traveled abroad. I have a deep love for all things spiritual based and found some incredible healers here that I had the unique pleasure of connecting with. Over the years I purchased a beautiful frosted quartz chakra singing bowl a traditional metal singing bowl from Tibet and numerous crystals and essential oils. I had a strange shopping experience here last weekend which doesn't reflect the experiences I've had prior. Typically the staff here is absolutely welcoming with an incredible enthusiasm and intense knowledge of the products they carry. However my most recent shopping experience here was not what I would call pleasant. The new staff didn't greet me and when I went to pick out certain items like chimes from Bali; a few products here were unlabeled. They seemed confused and disoriented trying to look up pricing. In the future I suggest the owners make a point of labeling all products to make it easier for their new staff in training. I ended up purchasing a large Balinese wood chime for its excellent sound quality; but I'm upset with the young lady for not allowing me to keep the tag that was attached to my instrument. I think she did this intentionally so I couldn't order one of these down the road online. I also noticed they had chakra tuning forks. I bought one and asked her if she could put one on hold for me till Wednesday. It was a Sunday evening last week and she refused to help me stating she'd only hold it if I pay for it in advance. I'm so glad she chose to treat me this way because I was inspired to do my own research and found the complete set of chakra tuning forks online on etsy for a third of the cost of what they charged me here! Regardless I continued my shopping and found some beautiful new incense cones and rope incense. I've never used rope incense before and asked the young lady wearing glasses how to use it properly. She said : "I don't know. I never used it before. Use your intuition" I mean I literally don't want to waste products by lack of knowledge so I thought her answer was snarky. I ignored the clerk's cold vibes and continued to buy more incense and a tiny tiger's eye crystal. At the end of my shopping my bill came out to over $150. The young lady asked if I'd like a small pouch for my crystal that I just picked out. I asked her if it was free and she said no it's an additional charge of 75 Cents. I told her I'd pass. I mean seriously? After 14 years of shopping here and referring customers here and stopping in for crystals and she can't give me a tiny complimentary cloth bag? The other team members in the past were so much kinder and the previous managers would always hold an item for me for a 24 hour period. Here these kindnesses would be appreciated but they couldn't extend that courtesy with me or even feign a smile. I love the products here and before this one cold shopping experience I'd never had complaints but I'm leaving this review up here in the hopes it's used as constructive criticism moving forward. Oh and by the way I did use my intuition on how to properly use my rope incense I bought here and I also found the following paragraph cited on Google search in case anyone needs to know: [To burn your Rope Incense, light one end as you would a standard incense stick. Once it's alight, blow out the flame to allow the stick to smoulder and release its aromatic smoke. Rest a lit stick in a heatproof dish of sand or ash, or a Rope Incense Burner. Allow to cool before disposing of the ash.] To the owners of Ruby Room please label ALL your products clearly to make it easier on your staff when they are alone. Also advise them on how to properly use the products you are attempting to sell. Maybe let them know it's okay to provide a small pouch to any customer who spends over $100 at your new age store. Let them know it's okay to smile to your customers too.

    Screenshot of my exchange with John were he offers to refund 50% if I remove the review.

    Ruby Room changed the header image of their Yelp page today in order to remove photos of their Inn to support their claim that the Inn is not part of their business so that Yelp would remove my review. Proof that they are the same business can be found on their website if they have not switched their website after this review is posted: https://www.rubyroom.com/ If you scroll through, you will also find other reviews of the Inn that have not been removed. THIS OVERNIGHT REBRANDING WAS DONE SPECIFICALLY TO REMOVE MY REVIEW. Earlier today, owner Kate asked me to remove the review and owner John offered to refund 50% of my charge if I removed it. I had not accepted. I have attached a screenshot of this exchange with John, as well as a screenshot of their Yelp business page header from yesterday that included photos of the Inn. Luckily I still had the page open in my browser. RUBY ROOM SPA & SHOPS AND RUBY ROOM INN ARE THE SAME BUSINESS. THEY ARE TRYING TO FOOL YELP TO REMOVE REVIEWS THAT THEY DO NOT LIKE. Here is the original review: I've stayed in hotels, inns, and hostels of various quality all over the world, but this was hands-down the worst experience I've ever had. If you are considering staying here, beware: RUBY ROOM INN IS A CATFISH. 1. SAFETY: The keys to bedrooms and access code info for each floor are kept in a mailbox in front of the building on a busy sidewalk for anyone to grab. Additionally, the locks to my room did not work properly. I had to kick the door about 20 times to get the deadbolt to lock. Also, the "garden" is accessible to anyone at all hours of the night, and has a staircase that leads right up to the rooms. 2. FILTHY: The bathroom had not been cleaned. The sink was full of man pubes, the area around the toilet was disgusting, and the bathroom trash had not been emptied. To top it off, the bed duvet had stains. See photos. 3. NO TOWELS: Even though my check in time was 3pm, towels didn't show up until sometime after I left, around 9pm. After my long trip, all I wanted to do was take a shower. I had to use my travel blanket as a towel and a t-shirt as a bath mat. 4. NOISE: On my second night, there was a huge party in the "garden" that lasted until 5am. Club music blasting all night long. People screaming. I was afraid one someone was going to stumble up the stairs and try to get into my room or something. Didn't sleep at all. 5. OWNER JOHN WAS A HUGE JERK: There is no one on sight to help you. If there's a problem, like towels missing, etc, you are out of luck, because your only option is to call this guy John, who will make it very clear that he would rather have you leave "his hotel" than deal with you. When I called about the broken locks and missing towels, he talked to me like he was trying to calm down a dog. As I was trying to get the lock to work, he said I sounded "too frustrated to make happy" and that I should find another hotel. Even after I explained that I didn't have time to find another hotel because my stay was so brief and I had someplace to be in a few hours, he began texting me other hotel options, which I found incredibly tacky. He made it very clear that he didn't want the business of someone who was requesting towels and basic security. Other things of note: The "garden view" they claim to have is really just the view of a slab of cement that is accessible to anyone on the street. See photo. Bathroom electrical socket didn't work and a part of the bathroom ceiling was exposed. See photo. THERE IS NO ELEVATOR. They hide this information in 13px font on the website, which is not even ADA web compliant because it's too hard to read. Upon leaving they say to check out with the "concierge" after 11am. The "concierge" is really just the clerk at the New Age shop/spa under the hotel, and this shop was closed. But this is just more proof that the Spa, Shop, and Inn are the SAME BUSINESS.

    Dan H.

    This is the most economical, aesthetically pleasing, safe, and pleasingly eclectic hotels to stay at when visiting Chicago. It is a historic property, so there are no elevators and the rooms are up a wonderfully narrow set of stairs or two, but the benefits of being right in the main drag of Wicker Park (just a quick 3 miles to downtown), cannot be overstated. The rooms are modern, with goose down pillows, 500 thread count linens and sheets, and quirky quilts and object d'art that really make it easy to not notice the lack of a tv or a wired telephone (which most of us never use). The prices are downright cheap and that's one of the reasons that we use this place very regularly. It is in a great, central piece of Chi-town surrounded by shops, great breakfast nooks, and unique shops, where you can save money and travel to the craziness of downtown at will. I love this place and everyone we have put up here swears they would use it again. It is a hidden gemstone which, curiously, is also one of the many holistic specialties of the adjoining "Ruby Room" retail store which should NOT be missed. Absolutely, it should be visited.

    Pendulums and crystals on the main table
    Shelby F.

    **This review is for Ruby Room's mini location on Delaware.** My god JEFF IS A DREAM. I stumbled on this little crystal and card shop on my way to my office and had no idea what a treat I was in for. It was lovely listening to Jeff talk to a family about crystals, cards, Ruby Room, and life in general. For a store that's so teeny tiny I would expect him (and everyone else) to struggle to move around to look at products, get free readings, and try on tester scents but somehow there was just enough room for all of us. I enjoyed getting to know my fellow crystal-searchers over the main table. The place was laid out so well and prices are comparable to other crystal shops I've seen in Chicago. It felt like a shimmering retreat in the concrete of downtown. Holy moly is this place beautiful. And Jeff is a welcoming, relatable, hospitable concierge guiding you through the whole process from start to finish, no matter your level of experience with crystals or spirituality. He said he wasn't at that location often but I hope to see him again soon. A sparkling store with a sparkling representative. Phenomenal!

    Magic pixie bob or something like that from Theresa

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    8 months ago

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    Special treatment! Wonderful staff, excellent products. We loved it. I had a facial and my daughter had a massage

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    Kate L.

    Thank you for your kind review, Julie!

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    7 years ago

    Logan gave the best massage ever. I got the CBD massage with eucalyptus and it was everything :) I will definitely be back!

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    We appreciate the feedback, thank you! K

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    Page 1 of 9

    Ask the Community - Ruby Room Spa & Shop

    Review Highlights - Ruby Room Spa & Shop

    I've had a lot of stress lately so I came in for an intuitive reading with Leslie and an enerssage with Jose.

    Mentioned in 6 reviews

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    4.4
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    Had the BEST experience at the Chicago Dental Studio in West Loop!!! Like many, I dread visiting…read morethe dentist for routine cleanings, but my experience here was stellar (and now, my teeth are too!). From start to finish, I felt taken care of by the entire team and was highly impressed by their warmth, transparency (re: insurance pricing), and keen insights on my dental health. Thank you to the wonderful Mel, Jacinta, and Dr. Bosworth for all your hard work and professionalism - I look forward to coming back!

    It has taken me quite some time to reflect upon this before writing a review. The Chicago Dental…read moreStudio is a decent facility overall, but I could never in good conscience recommend seeking dental care here due to Dr. Bosworth. The first issue that occurred is when I had a dental procedure performed. After injecting lidocaine, it took some time for Dr. Bosworth to come back and check on me. During the beginning of the procedure, he left the room to see other patients and didn't return for almost an hour. At that point, the local anesthesia had worn off and I had to undergo another unnecessary painful injection. It is quite obvious that Dr. Bosworth was juggling multiple patients at one time. This seems to be to maximize profit rather than actually focusing on providing quality care to each individual at a time. This was a scheduled appointment and it is never acceptable for a patient to have a needle stuck in their mouth, and then be essentially ignored for an hour, and then have to be stuck again just due to the wait. The second and much more concerning issue was regarding a crown that was placed. I had a root canal performed years before. Dr. Bosworth placed a crown over this area. Several month's later, I started having pain. When I saw Dr. Bosworth, he assured me that could not be the case since I should have no sensation in the area with the nerve already removed. I mentioned this several additional times and each time Dr. Bosworth wrote me off and ignored my concerns. I came to find out that there may sometimes be accessory nerves that may remain after a root canal and could absolutely continue to cause pain. I mentioned this to Dr. Bosworth yet again and he essentially told me that this was not the case and that my pain was from something else. Fast forward to a year later and I saw a different dentist as the pain was getting worse. They performed imaging and confirmed I had an accessory nerve in place that was indeed infected. The infection was too significant and had been occurring for so long that they would not be able to drill through the crown and tooth to treat the infection. I ended up having to spend thousands of dollars and go through several painful procedures to have the tooth extracted, then months later have a post placed, and then ultimately have another crown placed. I was informed by my new care team that this all could have been avoided if the accessory nerve infection was treated initially. This is despite me laying out the exact diagnosis for Dr. Bosworth. It is concerning that he lacks this medical knowledge despite his training, and even more concerning that this is the case after his patient had handed him the exact diagnosis. The pain and cost that I sustained due to Dr. Bosoworth's negligence is something I will always regret. I should have never gone to this dentist. I can't change what happened, but I would like to warn anyone thinking of seeking dental care here.

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    Modern Dental Office
    Modern Dental Office
    Clean & High Tech Dental Office
    Clean & High Tech Dental Office
    Come get a teeth cleaning at our West Loop Studio

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    Brian M Braithwaite, MD

    Brian M Braithwaite, MD

    4.7
    (73 reviews)
    2.0 mi

    My review is actually for Dr. Cobbins at this same practice…read more Almost 1 year after my original BA I am still so thrilled I went with Dr. Cobbins. She was very realistic but also open with me and what I wanted. I always felt taken care of and like I could ask questions. She did a wonderful job addressing my partner's questions too since he would be helping with my aftercare. There was a minor complication that developed preventing my right side from dropping as it should, and Dr. Cobbins was very supportive and proactive about doing a crease revision and I was only charged a partial fee for the anesthesiologist, for the procedure 3 months after my original BA. Dr. Cobbins is approachable, realistic and caring. I had another consultation (NSPS) before deciding on Aesthetic Institue of Chicago and they wanted to charge me more, didn't really listen to me and talked down to me, trying to push me towards an incision style I did not want. I was able to tell Dr. Cobbins what I wanted, she told me what she thought would fit best and I ended up going one size below my maximum. My results are very natural looking but help me finally fill out clothing the way I wanted to. Getting this surgery and having such a supportive surgical team and doctor helped me finally have the confidence I had been searching for over many years. I went wedding dress shopping about three months ago and were it not for my surgery, I don't think I would have enjoyed the experience as much as I did nor felt as good in my dress.

    totally ruined my face by his overly aggressive liposuction to the face. im a sunken skull like a…read morepumpkin that had too many candles in for way too long.

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    Brian M. Braithwaite, MD, FACS
    Brian M. Braithwaite, MD, FACS
    Brian M Braithwaite, MD

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    Lustre Skin Boutique

    Lustre Skin Boutique

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    What a fabulous small business. Guys you need to book a service here! Tucked away on Lake in Fulton…read moremarket, I've apparently walked past the front door 1000 times! I feel so lucky to now know I have a hidden gem just a couple blocks away. Came in for an eyebrow wax service after not having anyone post-pandemic for some time now. I needed help! The owner is a natural host. She has thought of absolutely everything through to make this a luxurious feeling experience- even for just a small service like a brow wax! I truly have not felt that relaxed in a long time. I will be back for more services!

    Last August (2024), I visited Jennifer at Lustre's new location, not far from her previous one. She…read morehas completely transformed the space with her warm, modern, earthy-boho style--lots of natural wood, big windows, and plenty of sunlight streaming through the waiting area. You'll even find curated goodies like Eminence skincare products, vintage jewelry, and other unique finds. Jennifer is incredible--both as a person and at her craft. She's the only practitioner I trust with my skin, and this visit was extra special because I had my first more advanced treatment: an Erbium Peel laser. Afterward, my skin looked like I had a mild sunburn and felt warm, but I was still comfortable enough to meet family for dinner. Jennifer explained exactly what to expect and how to care for my skin, and she was spot-on (as always). By the next morning, the redness was gone, and my skin felt tighter, smoother, and glowing. For someone like me with super sensitive skin, Jennifer always finds the perfect balance--pushing just enough for great results without overdoing it. This treatment was the ideal first step into something a little more intensive without jumping into Botox or injectables. If you haven't visited Lustre or booked a treatment with Jennifer yet, this is your sign. She's been doing this for years, continues to expand her knowledge, and is amazing at recommending the right products--favoring organic options while also understanding when active ingredients make sense.

    Photos
    New West loop location
    New West loop location
    It's so nice when the weather is lovely and we can do body treatments outside.
    It's so nice when the weather is lovely and we can do body treatments outside.
    La Boutique at Lustre

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    La Boutique at Lustre
    Lorri Cobbins, MD

    Lorri Cobbins, MD

    4.7
    (56 reviews)
    2.0 mi

    Dr. Cobbins is an excellent surgeon and I would recommend her services to anyone interested. She is…read moreincredibly professional, emphatic, and responsive. I had been to several consultations before I met with her, but I knew she was the one within 30 seconds of meeting. She was very clear and reasonable about my anticipated results. She listened to what I wanted and clarified what was realistic. I appreciated her honesty and it gave me a better understanding of what to expect. I scheduled the surgery with her nurse, Katie, (who is also phenomenal) and saw Dr. Cobbins a few weeks later for my preoperative appointment. I genuinely felt she was as excited as I was. She was very clear about what to expect the day before surgery, day after surgery, and follow-up instructions. She answered every single question and was available by phone, if I had any additional questions after I left. The day of surgery, I felt incredibly supported by Dr. Cobbins and Katie who have excellent bedside manner. I remember waking up after surgery with Katie sitting by me and I felt so relieved. The receptionists even entertained my mom while she was waiting for me to be discharged and I appreciate the kindness. I saw both of them again a few days later and Dr. Cobbins even met me on the weekend (when their office is technically closed) to remove the drain. The results were nothing less than perfect. I was so pleased with their size and shape, plus the scarring seems really minimal. Dr. Cobbins has also continued to follow-up consistently and has been available for additional questions/concerns. I don't think I will be able to express how much I appreciate her and her staff. Don't go to any other surgeon!

    This is the first time I'm writing a review on my procedure. Six years ago I had a skinny bbl done…read moreby Dr Lorri Cobbins. I was naive at the time but I really wanted a little bit added to my bottom so I went in for a consult. I was also really skinny (like model skinny) so even then she told me oh yeah I've had patients your size or smaller do procedures by me, I wish she rejected me or at least did a less risky procedure since her skills didn't match the words I heard. My body was so perfect in every way before this procedure (just wanted a little boost on my bottom). I remember I said "I heard some peoples shoulders get bigger she was like "Oh no that's not true at all." She did Lipo to my stomach which barely had much fat, inner thighs, and back. Anyways 6 yrs later and I'm struggling with my body image. I've lost my confidence, my skinny bbl doesn't look great, can't find a solution because I have skin laxity on my back and stomach, scarring/tethering (again this is from the aggressive lipo she did and how she used the surgical tools), Lipo fibrosis on stomach and back and yes the upper back looks bigger. I followed all the instructions of wearing the compression garment and everything. The problem wasn't the aftercare instructions I perfectly followed, the problem was the poor surgical technique. She did aggressive lipo on me, took out too much fat because I was thin and ruined the look of my skin. I now have 2 rolls on my back that I never had before my procedure and I feel always bloated for some odd reason no matter what I eat healthy or not even though my diet didn't change. I only gained about 10 pounds (still at a weight women would love) but even with that if the surgical skills were good the body would grow out nice and even, it wouldn't look botched. I wish she rejected me and told me to come back in a year or 2 if I want something permanent after I try something temporary. I wish she told me thoroughly and openly what kind of problems can come up (this was only briefly discussed and none of the problems I have now were discussed as potential issues after surgery). I wish she gave me a temporary option or smaller procedure not as damaging as a first solution to see what it would look like. I didn't receive any other options. I think plastic surgeons (especially ones who've had botched outcomes from their work) need to give a couple options and really think about if the contouring will look nice with each option so the patient can have a good long term outcome and more people will trust them for procedures. Dr. Cobbins took away the most thing that made me confident back then and damaged my body. I am struggling in every way imaginable because of this procedure done by Dr. Lorri Cobbins. The most perfect parts of my body were ruined because of horrible surgical technique and now I am left grieving it. I struggle every day to look for a way to fix it and I'm too afraid to go to someone else that may further damage me. I don't take photos anymore like I used to, I don't try on clothes when I shop like I want to. I can't look at myself in the mirror the same way. Please if you want a better/different look try temporary cosmetic things first so they go away if you don't like them and you don't have to live with the permanent result of a botched procedure.

    Photos
    Lorri Cobbins, MD
    Lorri Cobbins, MD
    Lorri Cobbins, MD

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    Ruby Room Spa & Shop - skincare - Updated June 2026

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